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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14854 Views

7 replies

11 likes

Security
  • 14854 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554378 Views

991 replies

116 likes

Account
  • 554378 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Just paid

Iv just brought the months plan but I only want this month when should I cancel it?

Casual Listener

Iv just brought the months plan but I only want this month when should I cancel it?

Maxim

Spotify Star

262 Views

3 replies

0 likes

  • 262 Views
  • 3 replies
  • 0 likes

Problem with : Free t-shirt A Tribe Called Quest

Hi,I received this morning an email from Spotify. It said they would like to offer me an exclusive T-shirt. When I click on the link, I have to pay the T-Shirt ...Can you please help me ?Thank you in advance for your help !DC

Casual Listener

Hi, I received this morning an email from Spotify. It said they would like to offer me an exclusive T-shirt. When I click on the link, I have to pay the T-Shirt ... Can you please help me...

DC20009

Casual Listener

7489 Views

2 replies

0 likes

Other
  • 7489 Views
  • 2 replies
  • 0 likes

Library full?!

Hey there,I am using Spotify Premium for about one your now. Since last week, whenever I want to save an album in my library I get the error message that the album cannot be saved as my library is full and I would need to delete an album before savin...

Newbie

Hey there, I am using Spotify Premium for about one your now. Since last week, whenever I want to save an album in my library I get the error message that the album cannot be saved as my library is ...

Stormicus

Newbie

1563 Views

2 replies

5 likes

Account
Premium
Unlimited
  • 1563 Views
  • 2 replies
  • 5 likes

Cobro incorrecto

Realice el pago de spotify premium y me llego a mi correo un recibo por S/16.90 sin embargo al entrar a mi cuenta del banco se cobraron S/.18.32Espero se solucione este problema. Gracias

Newbie

Realice el pago de spotify premium y me llego a mi correo un recibo por S/16.90 sin embargo al entrar a mi cuenta del banco se cobraron S/.18.32 Espero se solucione este problema. Gracias

ErickRGuetta

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa + Spotify Premium out of the US

I can not connect my Alexa station to my Spotify premium account. Is it because I am out of the US?I am in Uruguay, South America.

Casual Listener

I can not connect my Alexa station to my Spotify premium account. Is it because I am out of the US? I am in Uruguay, South America.

negraim

Casual Listener

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

I couldnt log in

I have spotify on my macbook and in the iphone. Im using normaly on my computer but in my phone i cant log in, and i tried it very times. They say that i only able to use the app before 14 days. But the problem is that these 14 days already passed an...

Newbie

I have spotify on my macbook and in the iphone. Im using normaly on my computer but in my phone i cant log in, and i tried it very times. They say that i only able to use the app before 14 days. But ...

OviiiOne

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Old email, can't change email, lost password

Dear Spotify. My account is connected to an old email which is no longer in use by me. Since I can't remember the password to it, I am unable to change/update my profile/account settings on Spotify (that includes updating my old email to the current ...

Newbie

Dear Spotify. My account is connected to an old email which is no longer in use by me. Since I can't remember the password to it, I am unable to change/update my profile/account settings on Spotify (...

Stubalicious

Newbie

842 Views

3 replies

0 likes

Account
Login
Other
  • 842 Views
  • 3 replies
  • 0 likes

Why.

I used my debit card to start my Spotify premium membership and now I want to renew my Spotify premium membership but I got a new debit card and now I'm unable to get Spotify premium back. Why is it so hard just get me my membership back!

Newbie

I used my debit card to start my Spotify premium membership and now I want to renew my Spotify premium membership but I got a new debit card and now I'm unable to get Spotify premium back. Why is it ...

OviiiOne

Community Legend

156 Views

1 replies

0 likes

Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Paused - Updated Payment - Paid for Premium and then For Family?

Had to get a new debit card and did not update the payment before it was paused. Logged into the account and updated my payment and it charged me for regular Premium. Then I upgraded to Family - Will I get charged twice and will I have to re-invite t...

Newbie

Had to get a new debit card and did not update the payment before it was paused. Logged into the account and updated my payment and it charged me for regular Premium. Then I upgraded to Family - Will...

meahtenoha

Spotify

356 Views

2 replies

0 likes

Account
Premium
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! Recently Played Artists

hi! does anyone know how to change the settings so that people don't see my most recently played artists when they visit my profile?thanks

Newbie

hi!  does anyone know how to change the settings so that people don't see my most recently played artists when they visit my profile? thanks

Maxim

Spotify Star

311 Views

1 replies

0 likes

Account
  • 311 Views
  • 1 replies
  • 0 likes

Discover Weekly is not updating

Have tried everything -- logging out and back in, resubscribing, restarting my computer -- please help!

Regular

Have tried everything -- logging out and back in, resubscribing, restarting my computer -- please help! 

Maxim

Spotify Star

785 Views

14 replies

0 likes

Account
  • 785 Views
  • 14 replies
  • 0 likes

Unlinked from facebook

Hi at some point I have linked Spotify to my Facebook. The Spotify acount in my partners. I have now unlinked it from my Facebook but when we log in it still comes up with my Facebook profile and my name. Why is this?

Newbie

Hi at some point I have linked Spotify to my Facebook. The Spotify acount in my partners. I have now unlinked it from my Facebook but when we log in it still comes up with my Facebook profile and my ...

Maxim

Spotify Star

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

When I try subscribing to the family plan that my mum is already paying, it tells me that I am already subscribed however it is not true, I still can't play a song at the same time as my siblings.

Newbie

When I try subscribing to the family plan that my mum is already paying, it tells me that I am already subscribed however it is not true, I still can't play a song at the same time as my siblings.

Maxim

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Subscription

I tried to subscribe to Spotify premium as a student but it wouldn't recognize me as a student to my college but I still got charged, actually got charged four times but still don't have Spotify premium. Can someone tell me why this is?

Newbie

I tried to subscribe to Spotify premium as a student but it wouldn't recognize me as a student to my college but I still got charged, actually got charged four times but still don't have Spotify prem...

Maxim

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

You've Already Created An Account With This Email Address - On LOGIN!Picture on Profile

Just got a new iPhone and installed Spotify. Trying to LOGIN and get this message:"You've Already CREATED An Account With This Email Address"I'm on the LOGIN screen I can login on my computer just fine. I have tried:Logging in with my email addressLo...

Newbie

Just got a new iPhone and installed Spotify. Trying to LOGIN and get this message: "You've Already CREATED An Account With This Email Address" I'm on the LOGIN screen   I can login on m...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Cancelled subcription of premium account

Will i be refunded after cancelling the premium subscription?

Newbie

Will i be refunded after cancelling the premium subscription?

AthenianGoddess

Newbie

202 Views

1 replies

0 likes

Premium
  • 202 Views
  • 1 replies
  • 0 likes

Adding kids to Family plan

How can I add my kids who have Ipods but no email, phone number, etc to send a link to? How do I send them invite?

Newbie

How can I add my kids who have Ipods but no email, phone number, etc to send a link to? How do I send them invite?

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

I WAS CHARGED BUT CANT FIND THE ACCOUNT

Hello my name is Najay and I made a payment with ref number 64683753 for the premium and I forgot my email..password..etc and I emailed the support, and received a robotic response..if I can't find the account, I want a refund.

Newbie

Hello my name is Najay and I made a payment with ref number 64683753 for the premium and I forgot my email..password..etc and I emailed the support, and received a robotic response..if I can't find t...

abilea

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

I have Premium but only Free is loading

Hi there I purchased premium months ago and have had no issues. When I came to use it today it had reverted to Free.l for some reason. I have tried deleting app, logging out etc but nothing works. I have checked my account and the fee has gone out fo...

Newbie

Hi there I purchased premium months ago and have had no issues. When I came to use it today it had reverted to Free.l for some reason. I have tried deleting app, logging out etc but nothing works. I ...

abilea

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Can i use the same premium account in 2 devices at the same time?

What title says. I went to see the options for preomium but the family account says that the other accounts has to be the same adress so i don't want to waste money if you i can't link my girlfriend to the plan

Newbie

What title says. I went to see the options for preomium but the family account says that the other accounts has to be the same adress so i don't want to waste money if you i can't link my girlfriend ...

abilea

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes