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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398806 Views
  • 950 replies
  • 107 likes
  • Account
  • 398806 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171638 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171638 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Solved!! Downloaded offline songs don't play offline

I have Spotify premium and download a bunch of songs so I can listen to them without having to use cellular data. Certain downloaded songs don't play unless I'm connected to a Wi-Fi source.

  • Newbie
  • I have Spotify premium and download a bunch of songs so I can listen to them without having to use cellular data. Certain downloaded songs don't play unless I'm connected to a Wi-Fi source.
  • musiccornercv
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Student Discount error but still got charge

So here's the deal, I was trying ti get the student discount but it didnt go through, but I still got charged TWICE???? I want my money back..

  • Newbie
  • So here's the deal, I was trying ti get the student discount but it didnt go through, but I still got charged TWICE???? I want my money back..
  • musiccornercv
  • Roadie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

I am being charged twice per month

Hello my name is Virnita Jones and I'm contacting you because my subscription is suspended and I've already paid this month. I also noticed I've been charged twice a month for a while now and I'd like money back. My email address is nikijones0207@gma...

  • Newbie
  • Hello my name is Virnita Jones and I'm contacting you because my subscription is suspended and I've already paid this month. I also noticed I've been charged twice a month for a while now and I'd lik...
  • musiccornercv
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't Log Out

My family has a family plan. I realized that (due to an apparent change in Spotify policy) I can now have up to 6 subaccounts. S, I wanted to switch my free plan to become a subaccount on the family plan. I was trying to do that. But, now it won't le...

  • Casual Listener
  • My family has a family plan.  I realized that (due to an apparent change in Spotify policy) I can now have up to 6 subaccounts.  S, I wanted to switch my free plan to become a subaccount on...
  • Sophia
  • Roadie
  • 2524 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 2524 Views
  • 3 replies
  • 0 likes

Superuser Contribution Iniciar sesión con Facebook

Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!

  • Newbie
  • Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!
  • Sophia
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • Login
  • 550 Views
  • 1 replies
  • 0 likes

Behindertenrabatt

Hallo Spotifyteam,Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist?Mfg

  • Casual Listener
  • Hallo Spotifyteam, Ich wollte mal fragen ob es wie z.B. bei andern Tarif Anbietern einen Rabatt für Schwerbehinderte gibt, der denn preislich mit dem von Studenten gleich zu setzen ist? Mfg
  • netz-meister
  • Newbie
  • 4446 Views
  • 3 replies
  • 7 likes
  • Account
    Premium
    Subscription
  • 4446 Views
  • 3 replies
  • 7 likes

Superuser Contribution I don't no my premium account..

Hello,I got a premium account and I pay Every month for it but I don't no What my login is.. and wich email i use for that.. on my bank account I Can see Only a number.. can I found whit that number my login name and code?

  • Casual Listener
  • Hello, I got a premium account and I pay Every month for it but I don't no What my login is.. and wich email i use for that.. on my bank account I Can see Only a number.. can I found whit that num...
  • Sophia
  • Roadie
  • 257 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 257 Views
  • 4 replies
  • 0 likes

Superuser Contribution 預付一個月加贈一個月

如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?

  • Newbie
  • 如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?
  • MaryC1
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Unable to stream music!

Since this morning, I can't listen to any music at all! I pressed on any songs, no sound at all! What is happening?!

  • Casual Listener
  • Since this morning, I can't listen to any music at all! I pressed on any songs, no sound at all! What is happening?!
  • jmharveys
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Other
  • 238 Views
  • 2 replies
  • 0 likes

Cobrança de 4 vezes no cartão de crédito.

Recebi 4 cobranças referente ao Premium no cartão de crédito e não estou conseguindo utilizar o prêmio, preciso ser ressarcida dos valores e utilizar o serviço. Por favor .

  • Newbie
  • Recebi 4 cobranças referente ao Premium no cartão de crédito e não estou conseguindo utilizar o prêmio, preciso ser ressarcida dos valores e utilizar o serviço. Por favor .
  • ErickRGuetta
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I'm being charged for someone else's account

I do not use Spotify. I never had the app. Someone got a hold of my credit card information and is charging my credit card for Spotify. I cannot even call Spotify to cancel or to take off my credit card information. I just want to know how do I stop ...

  • Newbie
  • I do not use Spotify. I never had the app. Someone got a hold of my credit card information and is charging my credit card for Spotify. I cannot even call Spotify to cancel or to take off my credit c...
  • Maxim
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • Account
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paguei e nao ativaram a conta

Eu paguei na sextafeira o boleto de 44,70 reais para 3 meses... e ja sao 22h (10PM) da segundafeira e nao ativaram minha conta ainda. NA HORA DE DESATIVAR A CONTA VCS FAZEM SEM ATRASOS, MAS DEMORAM MUITO PARA ATIVAR QUANDO PAGAMOS. Estou me sentineo ...

  • Newbie
  • Eu paguei na sextafeira o boleto de 44,70 reais para 3 meses... e ja sao 22h (10PM) da segundafeira e nao ativaram minha conta ainda. NA HORA DE DESATIVAR A CONTA VCS FAZEM SEM ATRASOS, MAS DEMORAM M...
  • MaryC1
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.

  • Newbie
  • O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.
  • MaryC1
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium não funciona

Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã.O que devo fazer?

  • Newbie
  • Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã. O que devo fazer?
  • MaryC1
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't log in with my facebook account, country does not match

I have the same problem, although my settings are alright. I moved from Holland to the Caribean and I've changed my country on my spotify profile into USA. Now I get error 408 even though I already changed my profile. I think it's also kinda strange ...

  • Casual Listener
  • I have the same problem, although my settings are alright. I moved from Holland to the Caribean and I've changed my country on my spotify profile into USA. Now I get error 408 even though I already c...
  • MaryC1
  • Spotify Legend
  • 216 Views
  • 3 replies
  • 1 likes
  • 216 Views
  • 3 replies
  • 1 likes

Superuser Contribution me estan cobrando sin tener suscripcion

Intente suscribirme como premium, ingrese mi tarjeta pero no pasa mi cuenta a premium pero el cargo a la tarjeta se sigue generando. Como puedo cancelar este cargo a mi tarjeta ya que me estan cobrando por un sercivicio que no estoy recibiendo. Graci...

  • Newbie
  • Intente suscribirme como premium, ingrese mi tarjeta pero no pasa mi cuenta a premium pero el cargo a la tarjeta se sigue generando. Como puedo cancelar este cargo a mi tarjeta ya que me estan cobran...
  • MaryC1
  • Spotify Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando la suscripcion y tengo free

Hola, quería saber como dar la baja, ya que me siguen cobrando y tengo cuanta cree, hice la prueba premium y termino la prueba pero me siguen cobrando, solución? Gracias, el nro de comprobante que me aparece es P00E361BDA

  • Visitor
  • Hola, quería saber como dar la baja, ya que me siguen cobrando y tengo cuanta cree, hice la prueba premium y termino la prueba pero me siguen cobrando, solución? Gracias, el nro de comprobante que me...
  • MaryC1
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 297 Views
  • 1 replies
  • 0 likes

How do I cancel my subscription / Get a refund

I forgot cancelling the subscription and realized the payment today!It has been renewed today, can I get a refund Thanks

  • Newbie
  • I forgot cancelling the subscription and realized the payment today! It has been renewed today, can I get a refund   Thanks
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Suscripcion con tarjeta de debito

Quisiera saber porque no puedo hacer una suscripcion con mi tarjeta de debito Visa. Me aparece un mensaje que dice: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de ...

  • Casual Listener
  • Quisiera saber porque no puedo hacer una suscripcion con mi tarjeta de debito Visa. Me aparece un mensaje que dice:  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal d...
  • crismos
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 377 Views
  • 2 replies
  • 0 likes

Charged Full But a Student

Hello,I noticed my account has been charged at the full price twice. I did previously enter a student card number, but the site at the time seemed glitchy and can't have applied it. I seem to have been able to apply it now. Could you kindly refund me...

  • Newbie
  • Hello, I noticed my account has been charged at the full price twice. I did previously enter a student card number, but the site at the time seemed glitchy and can't have applied it. I seem to ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes