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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83554 Views

29 replies

0 likes

  • 83554 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104734 Views

10 replies

3 likes

Account
Login
  • 104734 Views
  • 10 replies
  • 3 likes

How do you leave a Spotify Family?

I'm currently a premium member, and whilst doing some research on Spotify Families, I accidentally signed up for that service. I am trying to join a family set up by my sister but everytime I click on the link invite, it says I'm already part of anot...

Casual Listener

I'm currently a premium member, and whilst doing some research on Spotify Families, I accidentally signed up for that service.  I am trying to join a family set up by my sister but everytime I ...

cherievoon

Casual Listener

4207 Views

4 replies

0 likes

Premium
Subscription
  • 4207 Views
  • 4 replies
  • 0 likes

Solved!! Subscription renewed yesterday, but joined family subscription today

Hey, my premium subscription was renewed yesterday, but I just joined a family subscription today. Is there anyway to get a refund on the subscription?

Newbie

Hey, my premium subscription was renewed yesterday, but I just joined a family subscription today. Is there anyway to get a refund on the subscription? 

osornios

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

changing to Student Subscriptions!

Hello,I LOVE Spotify, thank you!!!!I am a student and would like to switch to premium for student discount. Please help- thanks

Newbie

Hello, I LOVE Spotify, thank you!!!! I am a student and would like to switch to premium for student discount.  Please help-  thanks  

osornios

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution trouble making a account

i have a vanilla prepaid mastercard gift card for $50 and i would like to use it to buy a account, is this possible?

Newbie

i have a vanilla prepaid mastercard gift card for $50 and i would like to use it to buy a account, is this possible?

Alejandro_C

Spotify Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial - First payment - Cleared all my downloaded tracks...

i am very frustrated with Spotify service as I am currently in an isolated place with limit and weak wifi signal. My trial period recently finished, and as I was expecting I was charged my first payment. In the process of this change all my downloade...

Visitor

i am very frustrated with Spotify service as I am currently in an isolated place with limit and weak wifi signal. My trial period recently finished, and as I was expecting I was charged my first paym...

Alejandro_C

Spotify Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting Account Signed Up w/ Facebook

Hi, I currently hold two accounts, one signed up with Facebook quite some time ago that is basically blank (no playlists, no subscription), and the other one, which I have been constantly using and with premium subscription. Is there a way that can c...

Visitor

Hi,   I currently hold two accounts, one signed up with Facebook quite some time ago that is basically blank (no playlists, no subscription), and the other one, which I have been constantly us...

Alejandro_C

Spotify Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my familiar invitation code

I just can't use my invitation code of my plan familiar. I receive a error message when I try it "Ops, an error occurred. Try again"...Very helpful...Have anyone faced this problem as well?Thanks!

Newbie

I just can't use my invitation code of my plan familiar. I receive a error message when I try it "Ops, an error occurred. Try again"...Very helpful... Have anyone faced this problem as wel...

Alejandro_C

Spotify Legend

252 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on my phone

I'm running iOS 9.3.5 with the latest version of Spotify. Every time I try to log in I get an error saying "you've already created an account with this email address." Tried changing my password and it didn't help. Any ideas? This is insanely annoyin...

Newbie

I'm running iOS 9.3.5 with the latest version of Spotify. Every time I try to log in I get an error saying "you've already created an account with this email address." Tried changing my password and ...

Alejandro_C

Spotify Legend

286 Views

1 replies

1 likes

Login
  • 286 Views
  • 1 replies
  • 1 likes

Premium not working

I just purchased the student premium, but it's not upgrading my account. I got charged twice on my card as well.. What should I do?

Newbie

I just purchased the student premium, but it's not upgrading my account. I got charged twice on my card as well..   What should I do?

Algee

Roadie

243 Views

1 replies

0 likes

Premium
  • 243 Views
  • 1 replies
  • 0 likes

Cancelling prescription

Hi there. I was just wondering if once I have cancelled my prescription will I still have all my downloaded music? And/or any of my playlists? Thanks!

Newbie

Hi there. I was just wondering if once I have cancelled my prescription will I still have all my downloaded music? And/or any of my playlists? Thanks!

Katiegrim17

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Realizei o pagamento do boleto, obtive confirmação de pagamento mas nao acesso o premium

Fiz o pagamento do boleto no valor de 14, 90 reais, chegou a confirmação do pagamento em meu email mas n consta recebo na minha conta do spotify e n consigo acessar o Premium.

Newbie

Fiz o pagamento do boleto no valor de 14, 90 reais, chegou a confirmação do pagamento em meu email mas n consta recebo na minha conta do spotify e n consigo acessar o Premium.

Alejandro_C

Spotify Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play anything properly without Spotify taking up a life of its own.

Yesterday, this happened on my phone. I wanted to play a playlist and it would constantly skip back to the first song, and only play the first couple of seconds on repeat. I solved this by deleting the song from my saved songs and putting Spotify on ...

Casual Listener

Yesterday, this happened on my phone. I wanted to play a playlist and it would constantly skip back to the first song, and only play the first couple of seconds on repeat. I solved this by deleting t...

Alejandro_C

Spotify Legend

277 Views

1 replies

0 likes

Other
Premium
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Live in Spain but want British music - can it be done?

Hi there, my account is currently linked to and paid for using a UK bank account. But I live in Spain. I would still like to access British music rather than Spanish music options though. Is this even possible? What if I change the payment to my Span...

Newbie

Hi there, my account is currently linked to and paid for using a UK bank account. But I live in Spain. I would still like to access British music rather than Spanish music options though. Is this eve...

Alejandro_C

Spotify Legend

1637 Views

1 replies

1 likes

  • 1637 Views
  • 1 replies
  • 1 likes

Superuser Contribution two accounts musive save

I have jsut got Spotify Premium through my Vodafone contract. I already subscribe to spotify. How can I insure I keep my playlists and secondly safely unsubscribe

Newbie

I have jsut got Spotify Premium through my Vodafone contract.  I already subscribe to spotify.  How can I insure I keep my playlists and secondly safely unsubscribe

Alejandro_C

Spotify Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student credentials already associated with another spotify account

Hello, I had two Spotify accounts - one that is used via Facebook and another one that I created. I wanted to change my subscription to premium with student discount. I accidentally did this on the account that I created, which I never used. But I qu...

Newbie

Hello,    I had two Spotify accounts - one that is used via Facebook and another one that I created. I wanted to change my subscription to premium with student discount. I accidentally di...

Alejandro_C

Spotify Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times for Spotify 3 days ago

Hello Spotify I was charged $5.23 3 times 3 days ago on my Debit card and I was also charged $5.23 5 days ago

Newbie

Hello Spotify I was charged $5.23 3 times 3 days ago on my Debit card and I was also charged $5.23 5 days ago

Alejandro_C

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with mail from Facebook account

Hi!Today, I started a 30 days free Spotify Premium, and when I clicked to get it(of course I write my cart ID etc.) but on facebook, I forgot, I use old e-mail, and I have not acces for this mail. I changed mail on facebook, now I got new mail accoun...

Newbie

Hi! Today, I started a 30 days free Spotify Premium, and when I clicked to get it(of course I write my cart ID etc.) but on facebook, I forgot, I use old e-mail, and I have not acces for this mail. ...

Alejandro_C

Spotify Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Confused over type of account

On my daughter's ipod her account shows as premium, however when we log into it from laptop it shows as free spotify. Am confused as to what she actually has.

Newbie

On my daughter's ipod her account shows as premium, however when we log into it from laptop it shows as free spotify. Am confused as to what she actually has. 

Maxim

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

ETA for Spotify Family in Canada?

Hello any ETA for Spotify Family in Canada? It's been over a year since you said this was "rolling out" to all countries... The message I'm still getting is..."Premium for Family currently isn't available in Canada. Stay tuned!"

Gig Goer

Hello any ETA for Spotify Family in Canada? It's been over a year since you said this was "rolling out" to all countries...   The message I'm still getting is... "Premium for Family curr...

Maxim

Spotify Star

925 Views

2 replies

1 likes

Account
Premium
  • 925 Views
  • 2 replies
  • 1 likes