Payment doesn't work

Payment "doesn't function" but in my credit card are payment

• Diw
• Newbie
• Payment "doesn't function" but in my credit card are payment 🤔
• 2016-09-23 6:15:02 AM
• 2016-09-23 8:00:14 AM
• LordRollin
• Community Legend
• 159 Views
• 1 replies
• 0 likes

Getting premium

• Tygress
• Newbie
• 2016-09-22 12:16:22 AM
• 2016-09-23 7:31:20 AM
• Maxim
• Spotify Star
• 231 Views
• 1 replies
• 0 likes
• Account

account hacked and switched to family, stranger's email address added.

My account was hacked and switched to a family account. An email address was added. I removed this and switched back to premium. Please explain how this happened, tell me when it happened and confirm I will not be charged for a family account. I have...

• noramag
• Newbie
• My account was hacked and switched to a family account. An email address was added. I removed this and switched back to premium. Please explain how this happened, tell me when it happened and confirm...
• 2016-09-23 1:12:59 AM
• 2016-09-23 7:30:25 AM
• LordRollin
• Community Legend
• 269 Views
• 1 replies
• 0 likes
• Account
  Security

I am a teacher - can I open an account to use in my school?

casn i open a premium account for use in the school where I teach? 

• MS303
• Newbie
• casn i open a premium account for use in the school where I teach?  
• 2016-09-22 8:51:14 PM
• 2016-09-23 7:30:03 AM
• Maxim
• Spotify Star
• 286 Views
• 1 replies
• 0 likes
• Other

I've paid my whole year subscription and Spotify is bloked saying that I didn't payed

I so f*cking p*ss ! Worst customer service = no customer sevice I've renewed my subscription and had to do a country change from Canada to Hong Kong. Now I've paid the whole year with my Hong Kong credi card. I can see the receipt in the system. But ...

• vincentemond
• Newbie
• I so f*cking p*ss ! Worst customer service = no customer sevice   I've renewed my subscription and had to do a country change from Canada to Hong Kong. Now I've paid the whole year with m...
• 2016-09-23 5:18:37 AM
• 2016-09-23 7:29:16 AM
• LordRollin
• Community Legend
• 186 Views
• 1 replies
• 0 likes
• Account
  Subscription

My student discount disappeared this past billing statement. Why?

I'm curious as to why I got charged the full $9.99 when I have a student premium account. Is there a reason why? I am still in school for a few more years. Do I have to reapply? If so, why wasn't I notified? Will Spotify reimburse me? Please help.

• Alyssapaige6
• Newbie
• I'm curious as to why I got charged the full $9.99 when I have a student premium account. Is there a reason why? I am still in school for a few more years. Do I have to reapply? If so, why wasn't I n...
• 2016-09-23 6:37:01 AM
• 2016-09-23 7:27:24 AM
• LordRollin
• Community Legend
• 201 Views
• 1 replies
• 0 likes

Spotify Account

Hi! Im subscribed to Spotify Premium with my Facebook account, how can i transfer my files into using only my email address since i temporarily deactivated my Facebook

• Chubeechef
• Newbie
• Hi! Im subscribed to Spotify Premium with my Facebook account, how can i transfer my files into using only my email address since i temporarily deactivated my Facebook
• 2016-09-23 2:51:00 AM
• 2016-09-23 7:25:14 AM
• Maxim
• Spotify Star
• 243 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Premium not working

HiI paid for my premium subscription through iTunes. It's been over a week and I still can't access premium.I have tried uninstalling and reinstalling, restarting my phone, signing in and out, everything!!! I even emailed the Spotify help email and i...

• Christinehanna1
• Casual Listener
• Hi I paid for my premium subscription through iTunes. It's been over a week and I still can't access premium. I have tried uninstalling and reinstalling, restarting my phone, signing in and out...
• 2016-09-23 7:12:26 AM
• 2016-09-23 7:22:46 AM
• Maxim
• Spotify Star
• 339 Views
• 3 replies
• 0 likes
• Account

unrecognized Charge on my credit card by spotify

• 123Susang
• Newbie
• 2016-09-23 4:53:08 AM
• 2016-09-23 6:09:26 AM
• kbrooksc
• Community Legend
• 577 Views
• 1 replies
• 0 likes
• Other

Can't cancel subscription because I don't remember my information

• Edwin0705
• Newbie
• 2016-09-23 4:33:04 AM
• 2016-09-23 6:04:58 AM
• kbrooksc
• Community Legend
• 224 Views
• 1 replies
• 0 likes

student discount

I am a high school student so I saw the student discout figuring since I am a studednt the option would work, I entered my card info and all, and then got to where it asked for my college i.d. so i exited the page and spotify charged my card, how can...

• znajm15
• Newbie
• I am a high school student so I saw the student discout figuring since I am a studednt the option would work, I entered my card info and all, and then got to where it asked for my college i.d. so i e...
• 2016-09-23 3:17:58 AM
• 2016-09-23 6:02:35 AM
• kbrooksc
• Community Legend
• 212 Views
• 1 replies
• 0 likes
• Account
  Premium

Spotify charged me more

Someone help me, i signed up for the 30 day trial just now and so they sould only charge me 30 days from now, but the bank called me and they charged me right now and charged me more then they should

• Mateus7
• Newbie
• Someone help me, i signed up for the 30 day trial just now and so they sould only charge me 30 days from now, but the bank called me and they charged me right now and charged me more then they should
• 2016-09-23 2:42:43 AM
• 2016-09-23 6:01:05 AM
• kbrooksc
• Community Legend
• 237 Views
• 1 replies
• 0 likes

Cannot login

I logged out of my account and when l try to log back in it says l already have an account using that email address and password. How do l fix?

• SMorgenthaler
• Newbie
• I logged out of my account and when l try to log back in it says l already have an account using that email address and password.     How do l fix?
• 2016-09-23 2:40:42 AM
• 2016-09-23 6:00:44 AM
• kbrooksc
• Community Legend
• 276 Views
• 1 replies
• 0 likes

Need to Cancel a subscription.......

How do I cancel a subscription? I didn't have an account, but somehow my card was used. I signed up to find out and there's nothing with my email. Please help ASAP so I can cancel before more charges come off.

• DiamondAura71
• Casual Listener
• How do I cancel a subscription?   I didn't have an account, but somehow my card was used.  I signed up to find out and there's nothing with my email.  Please help ASAP so I can ca...
• 2016-09-23 1:43:13 AM
• 2016-09-23 6:00:00 AM
• kbrooksc
• Community Legend
• 227 Views
• 1 replies
• 0 likes
• Subscription

Premium Account Hungary

Hi everyone, I am a spotify free user, but I would like to change to spotify premium. The problem:I am from Germany and arrived in Hungary (Budapest) 2 weeks ago. I will stay here for two years. Yesterday I had to change the country on my profile as ...

• Meryem
• Newbie
• Hi everyone,   I am a spotify free user, but I would like to change to spotify premium. The problem: I am from Germany and arrived in Hungary (Budapest) 2 weeks ago. I will stay here for two ...
• 2016-09-22 4:19:24 PM
• 2016-09-23 5:58:10 AM
• kbrooksc
• Community Legend
• 701 Views
• 1 replies
• 0 likes

Superuser Contribution Upgraded to family subscription only getting free

My son had an individual account but it was better to upgrade to family which I did.I've followed instructions,logged out etc but still I'm not reaping the rewards of premium on my phone.

• jodiebarran
• Newbie
• My son had an individual account but it was better to upgrade to family which I did. I've followed instructions,logged out etc but still I'm not reaping the rewards of premium on my phone.
• 2016-09-17 1:31:57 AM
• 2016-09-23 4:44:53 AM
• Alejandar
• Spotify
• 182 Views
• 1 replies
• 0 likes
• Subscription

Superuser Contribution Payment doesnt function

Spotify sended me an email where they said that my spotify abo ends in two days so i decided to buy a gift card. When i used it i could use spotify as always. When the 2 days where gone they just notify me that i didnt pay and just ended my Abo. WHY?...

• HEYLOOONG
• Newbie
• Spotify sended me an email where they said that my spotify abo ends in two days so i decided to buy a gift card. When i used it i could use spotify as always. When the 2 days where gone they just not...
• 2016-09-16 11:43:05 PM
• 2016-09-23 4:43:37 AM
• Alejandar
• Spotify
• 228 Views
• 1 replies
• 0 likes

Superuser Contribution please help

hello rockers.. well today i was in a little friday coma and did press the log out from facebook button in spotify.. and now i dont have premium anymore.. and i had a **bleep**loads of problems to log in again.. but now im in and lmost al of my lists...

• roger-t
• Newbie
• hello rockers.. well today i was in a little friday coma and did press the log out from facebook button in spotify.. and now i dont have premium anymore.. and i had a **bleep**loads of problems to lo...
• 2016-09-16 2:15:47 PM
• 2016-09-23 4:37:11 AM
• Alejandar
• Spotify
• 172 Views
• 1 replies
• 0 likes

Superuser Contribution Hola, necesito ayuda!

Tengo un plan familiar Premium pero la cuenta que administraba estaba vinculada con Facebook pero esa cuenta me la eliminaron y ahora no se como Seguir administrando las demás cuentas

• Edaena
• Newbie
• Tengo un plan familiar Premium pero la cuenta que administraba estaba vinculada con Facebook pero esa cuenta me la eliminaron y ahora no se como Seguir administrando las demás cuentas
• 2016-09-17 7:56:30 PM
• 2016-09-23 3:45:49 AM
• MaryC1
• Spotify Legend
• 146 Views
• 1 replies
• 0 likes

Superuser Contribution Pago

Queria saber porque me lo cobran de la cuenta y me deja usarlo como si no pagará...escuchando anuncios y sin poder pasar las canciones

• noeliagonzalez
• Newbie
• Queria saber porque me lo cobran de la cuenta y me deja usarlo como si no pagará...escuchando anuncios y sin poder pasar las canciones
• 2016-09-17 12:46:11 PM
• 2016-09-23 3:45:09 AM
• MaryC1
• Spotify Legend
• 151 Views
• 1 replies
• 0 likes