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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4993 Views
  • 1 replies
  • 9 likes
  • Security
  • 4993 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468322 Views
  • 977 replies
  • 111 likes
  • Account
  • 468322 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117930 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117930 Views
  • 72 replies
  • 12 likes

Solved!! Cannot Connect Facebook to my new premium account

Hello,I've got a premium account just yesterday that I'd like to connect it with my Facebook. The problem is that I created 3 years ago a free user account that I didn't really use and forgot about it. After creating this new one I realized that my F...

  • Casual Listener
  • Hello, I've got a premium account just yesterday that I'd like to connect it with my Facebook. The problem is that I created 3 years ago a free user account that I didn't really use and forgot abo...
  • kennethribeiro
  • Newbie
  • 1474 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1474 Views
  • 6 replies
  • 0 likes

Card was charged, no receipt or indication on website or email.

I opened an account today and I was trying to sign up for the Spotify student discount. I entered my card information, and then tried to select my college, however, It said that it could not verify my college and therefore i could not sign up for the...

  • Newbie
  • I opened an account today and I was trying to sign up for the Spotify student discount. I entered my card information, and then tried to select my college, however, It said that it could not verify m...
  • NumairOk
  • Newbie
  • 242 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 242 Views
  • 2 replies
  • 1 likes

Licensing

We wish to play spotify over the speakers at a retail shopping location. Is this legal from a licensing perspective? We are prepared to pay Premium to not have commercial playing for our customers. Thanks,

  • Casual Listener
  • We wish to play spotify over the speakers at a retail shopping location.  Is this legal from a licensing perspective?  We are prepared to pay Premium to not have commercial playing for our ...
  • Maxim
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Solved!! Cancelling family subscription

Hello, My premium subscription was going to end today. So I wanted to renew it. Somehow I have subscribed family premium(which was not my intention).Doing so I paid extra money.So now I want to cancel my family subscription(which I like to get refund...

  • Casual Listener
  • Hello,   My premium subscription was going to end today. So I wanted to renew it. Somehow I have subscribed family premium(which was not my intention). Doing so I paid extra money. So now I ...
  • cerenbozkurt
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Charged for a Premium subscription canceled 2 months ago

Hi,I've been charged yesterday for a Premium subscription canceled 2 months ago.On 21 Jun I bought 1 month premium subs and in July I canceled it.After 21 Jun I haven't been charged untill yesterday even though in July and August no charge was made. ...

  • Newbie
  • Hi, I've been charged yesterday  for a Premium subscription canceled 2 months ago.On 21 Jun I bought 1 month premium subs and in July I canceled it.After 21 Jun I haven't been charged untill&nb...
  • chrisfrappier
  • Newbie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Switch from Premium to Family

Will my Subscription switch automaticly to a Family Subscription or do I have to resign Premium first?

  • Newbie
  • Will my Subscription switch automaticly to a Family Subscription or do I have to resign Premium first?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Why am I not premium anymore?

I have been premium for more then I can remember. I have had premium subscription since when Spotify started, when it only was available in the country it was created from, Sweden. It is long time maybe 8-10 years ago. I don't know but that is not th...

  • Casual Listener
  • I have been premium for more then I can remember. I have had premium subscription since when Spotify started, when it only was available in the country it was created from, Sweden. It is long time ma...
  • OviiiOne
  • Community Legend
  • 2015 Views
  • 4 replies
  • 0 likes
  • Premium
  • 2015 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account renew for 1 year

Hi, By the end of 2012 I paid 1 year for a premium account, and the system is telling me now that on 1-1-2014 they are going to charge me 9,99€ monthly .... Is there a possibility to pay for another one year in once? I haven't found how to do it... P...

  • Casual Listener
  • Hi,    By the end of 2012 I paid 1 year for a premium account, and the system is telling me now that on 1-1-2014 they are going to charge me 9,99€ monthly .... Is there a possibility to...
  • eargeles
  • Casual Listener
  • 616 Views
  • 4 replies
  • 0 likes
  • 616 Views
  • 4 replies
  • 0 likes

Can't login on my Android phone

I can't login over my phone; even tried resettting the password two times.Web login works just fine.(I'm not using login via Facebook)

  • Casual Listener
  • I can't login over my phone; even tried resettting the password two times. Web login works just fine. (I'm not using login via Facebook)
  • Asipu
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Premium membership and family membership being double charged

Dear all,I am a Premium member, and upgraded to family member admin months ago.I was charged HK$78 per month as premium member. AND now on top of the $78, I am charged $93 per month for the family membership.IE I have to pay HK$171 each month. Is it ...

  • Newbie
  • Dear all, I am a Premium member, and upgraded to family member admin months ago. I was charged HK$78 per month as premium member. AND now on top of the $78, I am charged $93 per month for the famil...
  • Bearfootrecords
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes

how do i know if i'm unsubscribed to spotify premium??

i can't seem to know if i'm already unsubscribed to spotify premium or not. pls. help me.

  • Newbie
  • i can't seem to know if i'm already unsubscribed to spotify premium or not. pls. help me.
  • Bearfootrecords
  • Community Legend
  • 2052 Views
  • 1 replies
  • 0 likes
  • 2052 Views
  • 1 replies
  • 0 likes

Paid for Premium...but the Ipod says Free Subcription

Well, what more can I say. We autopay via credit card for our Premium Account. However, recently for some reason it started to play some ADs in the middle of our palylist and we noticed it was saying Free Subscription on the Ipod...but when I check i...

  • Casual Listener
  • Well, what more can I say. We autopay via credit card for our Premium Account. However, recently for some reason it started to play some ADs in the middle of our palylist and we noticed it was saying...
  • Bearfootrecords
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 3 replies
  • 0 likes

Spotify Student Discount Paypal

I am trying to signup for the Spotify Student Disccount, but it is not accepting Paypal payments unlike the rest of the offers. Is there anyway to go about this because it makes no sense ot only have credit card and not paypal for this offer while al...

spotifyPayment.jpg
  • Casual Listener
  • I am trying to signup for the Spotify Student Disccount, but it is not accepting Paypal payments unlike the rest of the offers. Is there anyway to go about this because it makes no sense ot only have...
  • eric_theartist
  • Newbie
  • 1836 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1836 Views
  • 7 replies
  • 0 likes

New device

I have a premium account, but after login in a new device I have lost it and also my playlists. How can I contact with someone in spotify in order to solve it? In my profile details I still appear as premium but I can't no use it. Thank you

  • Newbie
  • I have a premium account, but after login in a new device I have lost it and also my playlists. How can I contact with someone in spotify in order to solve it? In my profile details I still appear as...
  • Rawbhall
  • Newbie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium in Account but Spotify Free in App

My Account tells me, that i have a spotify Premium subsciption (which is correct). But in all of my Spotify Clients, i get detected as a free user. Even relogin and/or reinstalling did not solve the problem.Why is that?

  • Casual Listener
  • My Account tells me, that i have a spotify Premium subsciption (which is correct). But in all of my Spotify Clients, i get detected as a free user. Even relogin and/or reinstalling did not solve the ...
  • absturztaube
  • Casual Listener
  • 633 Views
  • 5 replies
  • 0 likes
  • 633 Views
  • 5 replies
  • 0 likes

Moved abroad - what to do?

Hi,I have a premium subscription which I pay through iTunes and I log in using my Facebook account.I've moved abroad to Australia from the U.K. and am wondering how I go about updating my payment method so I can pay from my Australian bank account an...

  • Casual Listener
  • Hi, I have a premium subscription which I pay through iTunes and I log in using my Facebook account. I've moved abroad to Australia from the U.K. and am wondering how I go about updating my pay...
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • Account
  • 244 Views
  • 3 replies
  • 0 likes

over charge

You guys.... I have been charged double the amount and now I am negative on my account! I do not have 2 accounts, i was charged the student fee last month just fine. If this isnt resolved by the end of today, I will have to pay my banks fee and I do ...

  • Newbie
  • You guys.... I have been charged double the amount and now I am negative on my account! I do not have 2 accounts, i was charged the student fee last month just fine. If this isnt resolved by the end ...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Locked out of premium due to facebook

I got locked out of my facebook connected to the spotify premium.i pay for. I emailed spotify but i got automated message. I need my.information switched.

  • Newbie
  • I got locked out of my facebook connected to the spotify premium.i pay for. I emailed spotify but i got automated message. I need my.information switched.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Is the $0.99 deal only a summer thing?

My friend mentioned something about some 3 month $0.99 deal and I'm curious about it

  • Casual Listener
  • My friend mentioned something about some 3 month $0.99 deal and I'm curious about it
  • Maxim
  • Spotify Star
  • 682 Views
  • 2 replies
  • 0 likes
  • Premium
  • 682 Views
  • 2 replies
  • 0 likes

Spotify not playing all of my songs

For whatever reason when I hit shuffle from my library (all songs are available offline) spotify will only shuffle and play maybe 40% of my actual total songs. In addition to this, if I were to just hit play on my library of songs and loop it, it wil...

  • Newbie
  • For whatever reason when I hit shuffle from my library (all songs are available offline) spotify will only shuffle and play maybe 40% of my actual total songs. In addition to this, if I were to just ...
  • jzzch
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes