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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171939 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171939 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11336 Views
  • 6 replies
  • 11 likes
  • Security
  • 11336 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515667 Views
  • 986 replies
  • 113 likes
  • Account
  • 515667 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125946 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125946 Views
  • 74 replies
  • 12 likes

Courtesy pay fee

Why am I getting charged an extra 28$ as a courtesy pay fee?

  • Casual Listener
  • Why am I getting charged an extra 28$ as a courtesy pay fee?
  • OviiiOne
  • Community Legend
  • 1417 Views
  • 5 replies
  • 0 likes
  • 1417 Views
  • 5 replies
  • 0 likes

Where is my spotify radio?

I use Spotify on my desktop internet browser. I have standard account. A few weeks ago the radio functionality disapperead from my account, it's not visible in the sidepanel and I cannot launch it (from a song or artist menu).I tried clearing browser...

  • Casual Listener
  • I use Spotify on my desktop internet browser. I have standard account.  A few weeks ago the radio functionality disapperead from my account, it's not visible in the sidepanel and I cannot launc...
  • malach-ha-maret
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gift card with a family plan?

Spotify ... any plans in the future in allowing us to fund our family plans with gift cards? If not, just let me know. However, there are other services that allow this so .... sure would be nice to stay with Spotify.

  • Casual Listener
  • Spotify ... any plans in the future in allowing us to fund our family plans with gift cards?  If not, just let me know.  However, there are other services that allow this so .... sure would...
  • Anyk17
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium FAmily invite I can't accept because there is a problem

My wife has invited me to Spotify premium family, but when I try to use the code page it does not work and reloads always the same page again and again, the one where it's asked me to write the code ... what's the problem?

  • Newbie
  • My wife has invited me to Spotify premium family, but when I try to use the code page it does not work and reloads always the same page again and again, the one where it's asked me to write the code ...
  • Anyk17
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payments

I accidentally sumitted two payments. How can I get a hold of someone in costumer service to help with a refund on one.

  • Newbie
  • I accidentally sumitted two payments. How can I get a hold of someone in costumer service to help with a refund on one.
  • Anyk17
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 premium accounts into one family account

Hi.Myself and my wife both have Spotify Premium accounts which I pay for.We both use facebook to log into our accounts. I want to move use to Spotify Family subscription as it saves money and gives us extra accounts to use.But I don't want her or mys...

  • Regular
  • Hi. Myself and my wife both have Spotify Premium accounts which I pay for. We both use facebook to log into our accounts.   I want to move use to Spotify Family subscription as it saves mone...
  • Anyk17
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution -

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  • Newbie
  • -
  • Anyk17
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution email address

I initially tried setting a spotify account with my home email address and had some difficulty so I abandoned the effort and forget the password etc. So instead I set up my account with my work email address. Now I would like to change my "active" ac...

  • Newbie
  • I initially tried setting a spotify account with my home email address and had some difficulty so I  abandoned the effort and forget the password etc.  So instead I set up my account with m...
  • Anyk17
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist account!

Hi! I'm an artist who has two different artist profiles. The first one is linked to my premium account but now i have changed artist alias and would like to have both theese profiles under my account. Is that possible or do i need to pay for two diff...

  • Newbie
  • Hi!   I'm an artist who has two different artist profiles. The first one is linked to my premium account but now i have changed artist alias and would like to have both theese profiles under m...
  • Anyk17
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in online, but desktop version says my password is wrong

I keep trying to log in on the desktop version (mac) with my username and password but it insists that one of them is wrong. It's the same password i'm using to login online and I have re-typed it at least 5 times so I am not sure why this is happeni...

  • Newbie
  • I keep trying to log in on the desktop version (mac) with my username and password but it insists that one of  them is wrong. It's the same password i'm using to login online and I have re-typed...
  • Anyk17
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing payment details

i am trying to change my card details for my payment but it is not letting me update it - i have enough money in my account and i have typed all my details in correctly about 10 times and it still isnt working. my subscription has also changed from p...

  • Visitor
  • i am trying to change my card details for my payment but it is not letting me update it - i have enough money in my account and i have typed all my details in correctly about 10 times and it still is...
  • Anyk17
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family streaming

If I have spotify family, can all the members stream different things on their accounts at the same time, or do they have to stream the same thing?

  • Casual Listener
  • If I have spotify family, can all the members stream different things on their accounts at the same time, or do they have to stream the same thing?
  • hollyfield90
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 532 Views
  • 2 replies
  • 0 likes

Solved!! Cannot Connect Facebook to my new premium account

Hello,I've got a premium account just yesterday that I'd like to connect it with my Facebook. The problem is that I created 3 years ago a free user account that I didn't really use and forgot about it. After creating this new one I realized that my F...

  • Casual Listener
  • Hello, I've got a premium account just yesterday that I'd like to connect it with my Facebook. The problem is that I created 3 years ago a free user account that I didn't really use and forgot abo...
  • kennethribeiro
  • Newbie
  • 1488 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1488 Views
  • 6 replies
  • 0 likes

Card was charged, no receipt or indication on website or email.

I opened an account today and I was trying to sign up for the Spotify student discount. I entered my card information, and then tried to select my college, however, It said that it could not verify my college and therefore i could not sign up for the...

  • Newbie
  • I opened an account today and I was trying to sign up for the Spotify student discount. I entered my card information, and then tried to select my college, however, It said that it could not verify m...
  • NumairOk
  • Newbie
  • 260 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 260 Views
  • 2 replies
  • 1 likes

Licensing

We wish to play spotify over the speakers at a retail shopping location. Is this legal from a licensing perspective? We are prepared to pay Premium to not have commercial playing for our customers. Thanks,

  • Casual Listener
  • We wish to play spotify over the speakers at a retail shopping location.  Is this legal from a licensing perspective?  We are prepared to pay Premium to not have commercial playing for our ...
  • Maxim
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Solved!! Cancelling family subscription

Hello, My premium subscription was going to end today. So I wanted to renew it. Somehow I have subscribed family premium(which was not my intention).Doing so I paid extra money.So now I want to cancel my family subscription(which I like to get refund...

  • Casual Listener
  • Hello,   My premium subscription was going to end today. So I wanted to renew it. Somehow I have subscribed family premium(which was not my intention). Doing so I paid extra money. So now I ...
  • cerenbozkurt
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Charged for a Premium subscription canceled 2 months ago

Hi,I've been charged yesterday for a Premium subscription canceled 2 months ago.On 21 Jun I bought 1 month premium subs and in July I canceled it.After 21 Jun I haven't been charged untill yesterday even though in July and August no charge was made. ...

  • Newbie
  • Hi, I've been charged yesterday  for a Premium subscription canceled 2 months ago.On 21 Jun I bought 1 month premium subs and in July I canceled it.After 21 Jun I haven't been charged untill&nb...
  • chrisfrappier
  • Newbie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Switch from Premium to Family

Will my Subscription switch automaticly to a Family Subscription or do I have to resign Premium first?

  • Newbie
  • Will my Subscription switch automaticly to a Family Subscription or do I have to resign Premium first?
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes