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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82226 Views

9 replies

2 likes

Account
Login
  • 82226 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657810 Views

13 replies

4 likes

Account
  • 657810 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739187 Views

18 replies

29 likes

  • 739187 Views
  • 18 replies
  • 29 likes

CANT LOG IN!!

When I first got Spotify I signed up with a Facebook account. The facebook account recently got deleted and now I cannot access my Spotify account. How do I get my payments and music transferred over to my new Spotify account???

Visitor

When I first got Spotify I signed up with a Facebook account. The facebook account recently got deleted and now I cannot access my Spotify account. How do I get my payments and music transferred over...

greggyf

Roadie

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Have paid for premium but on wrong account

I have paid for premium and it must be a wrong account because it keeps telling me it's still free and I can't remember what the email to that phone is when I first set up Spotify

Casual Listener

I have paid for premium and it must be a wrong account because it keeps telling me it's still free and I can't remember what the email to that phone is when I first set up Spotify

greggyf

Roadie

485 Views

3 replies

0 likes

  • 485 Views
  • 3 replies
  • 0 likes

Spotify premium

I am currently getting premium for 9.99 a month. I live in New York and wonder what the sales tax will be.

Casual Listener

I am currently getting premium for 9.99 a month. I live in New York and wonder what the sales tax will be.

greggyf

Roadie

432 Views

1 replies

0 likes

Premium
  • 432 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY SETTINGS

I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, now I am back home in ireland and I want to change my...

Newbie

I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, no...

greggyf

Roadie

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

WHY!!!!!JUST WHY!!!!!

I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????

Newbie

I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????

greggyf

Roadie

441 Views

1 replies

0 likes

Subscription
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan

Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult?I live in the United States.

Casual Listener

Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult? I live in the United States.

greggyf

Roadie

628 Views

1 replies

0 likes

Other
Premium
  • 628 Views
  • 1 replies
  • 0 likes

Fraud - CREDIT CARD

I WAS TALKING TO MY MOM, I WENT THROUGH HER BANK STATEMENT AND REALIZED (PROBABLY MY SISTER) SIGNED UP TO SPOTIFY AND USED HER CARD. TURN'S OUT WE CALLED THE BANK AND CANCELLED THE CARD. THEY SAID (SPOTIFY) THAT THERE WAS NOT SUCH FRAUD. THEY WOULDNT...

Casual Listener

I WAS TALKING TO MY MOM, I WENT THROUGH HER BANK STATEMENT AND REALIZED (PROBABLY MY SISTER) SIGNED UP TO SPOTIFY AND USED HER CARD. TURN'S OUT WE CALLED THE BANK AND CANCELLED THE CARD. THEY SAID (S...

LISSTTETTT

Casual Listener

385 Views

2 replies

0 likes

Other
Security
  • 385 Views
  • 2 replies
  • 0 likes

Spotify support asking for card numbers

Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my date of birth and last digits on my payment card.. I...

Regular

Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my d...

Bonsai

Roadie

2142 Views

1 replies

0 likes

Account
Security
  • 2142 Views
  • 1 replies
  • 0 likes

Solved!! Unlinking Facebook account

I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook profile picture and have the same playlists). Each...

Visitor

I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook...

osornios

Spotify Star

633 Views

1 replies

0 likes

Account
Login
  • 633 Views
  • 1 replies
  • 0 likes

[Android][Other] Living in the same country

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place.I was paying with PayPal so I changed to my credit card. Instead of it can't change my post code. Where 's ...

Newbie

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place. I was paying with PayPal so I changed to my credit car...

osornios

Spotify Star

395 Views

1 replies

0 likes

Android
Other
  • 395 Views
  • 1 replies
  • 0 likes

How to find out what account that i have premium on

Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any email or so. Im guessing that is a random account so ...

Newbie

Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any em...

osornios

Spotify Star

2540 Views

1 replies

0 likes

Account
  • 2540 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY CODE

IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT

Casual Listener

IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT

osornios

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

I subscribed with facebook but it's still free.

I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app.So the point is, I use the same way(my facebook) to log in but they are different accounts in my computer and phone, so ...

Newbie

I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app. So the point is, I use the same way(my facebook) to log in but they...

osornios

Spotify Star

448 Views

1 replies

0 likes

Account
Premium
Subscription
  • 448 Views
  • 1 replies
  • 0 likes

Change country settings / country not listed

Hi there, my my country is not listed in the country settings,so after 14 days I received the message I cannot use Spotify outside my country. is there a way to manually add my country? regardscee

Casual Listener

Hi there,   my my country is not listed in the country settings, so after 14 days I received the message I cannot use Spotify outside my country.   is there a way to manually add my co...

osornios

Spotify Star

2346 Views

8 replies

0 likes

Account
Free
  • 2346 Views
  • 8 replies
  • 0 likes

3333 track limit doesn't exist anymore?

Hey guys,since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit".I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will the activate the limit in the next update again?

Newbie

Hey guys, since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit". I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will...

Bonsai

Roadie

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

student discount changed to normal without a notice

Hi team, I just saw today in my bank statement that 9.99€ instead of 4.99€ was charged. I went to UNIDAYS and apparently, they had trouble logging me in my university email. I tried again and it worked. The unfortunate part is that now I am charged e...

Casual Listener

Hi team,   I just saw today in my bank statement that 9.99€ instead of 4.99€ was charged. I went to UNIDAYS and apparently, they had trouble logging me in my university email. I tried again an...

r_jay

Casual Listener

223 Views

2 replies

0 likes

Login
Premium
Subscription
  • 223 Views
  • 2 replies
  • 0 likes

Superuser Contribution PROBLEMS WITH PAYMENT OF SUBSCRIPTION

Hi, I'm from Peru and I have problems with the charges made by spotify.I have attached a card bank Interbank, where I performed a charge of 18.53 PEN 16.90 PEN when it should be according to the terms and conditions of Spotify.If someone has happened...

Casual Listener

Hi, I'm from Peru and I have problems with the charges made by spotify. I have attached a card bank Interbank, where I performed a charge of 18.53 PEN 16.90 PEN when it should be according to the te...

Alejandar

Spotify

437 Views

4 replies

0 likes

Subscription
  • 437 Views
  • 4 replies
  • 0 likes

Solved!! Adding a 2nd mobile device

Hi, i have Spotify premiun and i want to add a second cellphone on my account, How can i add it? ... Can i if i'm in Canada ?

Newbie

Hi, i have Spotify premiun and i want to add a second cellphone on my account, How can i add it? ... Can i if i'm in Canada ?

Spaceboy88

Roadie

2018 Views

1 replies

0 likes

  • 2018 Views
  • 1 replies
  • 0 likes

can't upgrade to spotify family

i want to upgrade to spotify family but when i cancelled my subscription with itunes it still said i couldn't make the change to my subscription

Newbie

i want to upgrade to spotify family but when i cancelled my subscription with itunes it still said i couldn't make the change to my subscription

greggyf

Roadie

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes