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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172342 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172342 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11350 Views
  • 6 replies
  • 11 likes
  • Security
  • 11350 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515801 Views
  • 986 replies
  • 113 likes
  • Account
  • 515801 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125964 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125964 Views
  • 74 replies
  • 12 likes

Premium

Wow really I clicked where it said to start a free 30-day trial and once I put in my credit card info I get a notification from my cc card app saying that it was charged 9.99.

  • Newbie
  • Wow really I clicked where it said to start a free 30-day trial and once I put in my credit card info I get a notification from my cc card app saying that it was charged 9.99.
  • KatesHere
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

page 'not available' to upgrade to family

We are trying to upgrade from a premium account to family. When we go to www.spotify.com/family the page is unavailable. Help!!

  • Newbie
  • We are trying to upgrade from a premium account to family. When we go to www.spotify.com/family the page is unavailable. Help!!  
  • KatesHere
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

cancel family plan

How do I switch from the family plan to the basic subsription?

  • Newbie
  • How do I switch from the family plan to the basic subsription?
  • KatesHere
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

spotify has been paused because your account is being used somewhere else

my account keeps sayin this, again and again and again. i changed the password for my account, im not logged in via facebook. i deleted all offline devices and logged out all devices, changed the password and started all over again.didnt worked out.n...

  • Casual Listener
  • my account keeps sayin this, again and again and again. i changed the password for my account, im not logged in via facebook. i deleted all offline devices and logged out all devices, changed the pas...
  • xcitylightsx
  • Casual Listener
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

abroad 14 day expiry - how do I adjust my settings so that I can use spotify from my new home?

I have recently moved abroad (from NZ to the UK) permanently and forgot to change my country settings on Spotify. Now I can't log in to my account because I have exceeded my 14 days abroad limit... I'm staying abroad forever so would very much like t...

  • Casual Listener
  • I have recently moved abroad (from NZ to the UK) permanently and forgot to change my country settings on Spotify. Now I can't log in to my account because I have exceeded my 14 days abroad limit... I...
  • Fvalentini05
  • Newbie
  • 29906 Views
  • 6 replies
  • 1 likes
  • Account
  • 29906 Views
  • 6 replies
  • 1 likes

cant login on phone or computer...

I try logging into my spotify account but it says that i have the wrong password but i never changed the password. Then the email to reset the password isnt being sent.. is there a problem on their end?

  • Newbie
  • I try logging into my spotify account but it says that i have the wrong password but i never changed the password. Then the email to reset the password isnt being sent.. is there a problem on their e...
  • KatesHere
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Free Premium with new cell phone account

I had a Premium account with Spotify and I just recently got a new phone and plan with Rogers in Canada. One of the "perks" they offer is to have Spotify free for 2 years. In order to do that I had to cancel my premium subscription and move it to the...

  • Newbie
  • I had a Premium account with Spotify and I just recently got a new phone and plan with Rogers in Canada.  One of the "perks" they offer is to have Spotify free for 2 years.  In order to do ...
  • mordu35
  • Newbie
  • 544 Views
  • 2 replies
  • 1 likes
  • Premium
  • 544 Views
  • 2 replies
  • 1 likes

How to apply a Student Discount with an already exsisting Premium account

I have had a Premium account for a couple of years now and am now a college student. I would like to take advantage of the Student Discount offered. How do I make just a subscription plan change to my account without it affecting my account (play lis...

  • Newbie
  • I have had a Premium account for a couple of years now and am now a college student.  I would like to take advantage of the Student Discount offered.  How do I make just a subscription plan...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I signed up for spotify student, charges twice, no premiun still

I went through the process twice on the same account Nada1994, my debit card shows I was charged twice but I am still not receiving premium benefits.

  • Newbie
  • I went through the process twice on the same account Nada1994, my debit card shows I was charged twice but I am still not receiving premium benefits.
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! hola, necesito cancelar la cuenta ligada a mi facebook

buenas,tengo mi cuenta premium que es evo9005 y es la que uso, pero no la puedo conectar con facebook para acceder a la parte social, debido a que en el pasado empezando a conocer spotify abri por error una cuenta ligada a mi facebook. alguna ayuda?

  • Casual Listener
  • buenas, tengo mi cuenta premium que es evo9005 y es la que uso, pero no la puedo conectar con facebook para acceder a la parte social, debido a que en el pasado empezando a conocer spotify abri por ...
  • evo9005
  • Casual Listener
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Superuser Contribution buyer beware; NO support; out of date help; nightmare interface

in a nutshell "IT'S A F*CKING NIGHTMARE" and that's being polite no REAL support; no they christen mugs as "rockstars" (make 'em sound important!!) and get them to answer the questions, sorry make febble attempts to answer the questions; GET SOME PAI...

  • Casual Listener
  • in a nutshell "IT'S A F*CKING NIGHTMARE" and that's being polite   no REAL support; no they christen mugs as "rockstars" (make 'em sound important!!) and get them to answer the questions, sorr...
  • Rorey
  • Spotify
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium
  • 332 Views
  • 1 replies
  • 0 likes

Account used by unahthorized user

My account seems to get "hijacked" by a non authorized user. I am at work listening to music, but the music stops constantly and i see that another unit is using my account. trying to switch back to my own iphone does not help. The other user just ta...

  • Regular
  • My account seems to get "hijacked" by a non authorized user. I am at work listening to music, but the music stops constantly and i see that another unit is using my account. trying to switch back to ...
  • Hubo
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 1 replies
  • 0 likes

refund

I buy 3 months of premium and now its over. But spotfy charged me one more month automatically and i dont wanna pay spotfy anymore, how do i get refund?

  • Newbie
  • I buy 3 months of premium and now its over. But spotfy charged me one more month automatically and i dont wanna pay spotfy anymore, how do i get refund?
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium to family?

I have a subscription to premium and now it is ,all by it self, upgrading to family subscription and charging me 149 kr instead of the usual 99 kr. Why? Did not ask for a 50% increase in prize.

  • Casual Listener
  • I have a subscription to premium and now it is ,all by it self, upgrading to family subscription and charging me 149 kr instead of the usual 99 kr. Why? Did not ask for a 50% increase in prize.
  • octodur
  • Roadie
  • 381 Views
  • 7 replies
  • 1 likes
  • 381 Views
  • 7 replies
  • 1 likes

premium wont show up

i downgraded but i want premium back again but the option wont show up. i have already tried logging in and out

  • Newbie
  • i downgraded but i want premium back again but the option wont show up. i have already tried logging in and out
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium
  • 252 Views
  • 1 replies
  • 0 likes

me han cobrado pero no me sale spotify premium

Hola.Mi promblema Es Que quise comprar la oferta de 3 meses POR MIS 0,99 euros PUSE Y Datos de mi Tarjeta de Crédito y TODO Y Cuando iba a continuar Me Dijo Que ya habia utilizado Una oferta Similares Por Lo Que sonda MIN En otras 2 cuentas permite m...

  • Casual Listener
  • Hola. Mi promblema Es Que quise comprar la oferta de 3 meses POR MIS 0,99 euros PUSE Y Datos de mi Tarjeta de Crédito y TODO Y Cuando iba a continuar Me Dijo Que ya habia utilizado Una oferta Simila...
  • caivelazquez
  • Casual Listener
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account and changed e-mail

Good thing I have to have an account to access real help from Spotify. Makes it really practical and easy when your main account just got snitched and your shaking from frustration. So my account just got hacked and this gentleman also changed my pas...

  • Newbie
  • Good thing I have to have an account to access real help from Spotify. Makes it really practical and easy when your main account just got snitched and your shaking from frustration.  So my acco...
  • Maxim
  • Spotify Star
  • 1397 Views
  • 1 replies
  • 0 likes
  • 1397 Views
  • 1 replies
  • 0 likes

Make payment undone

I decided to change to the family subscription but i canceled my normal premium account to late and got charged for a month i won't use Spotify in. Can i make the payment undone ?

  • Newbie
  • I decided to change to the family subscription but i canceled my normal premium account to late and got charged for a month i won't use Spotify in. Can i make the payment undone ?
  • Maxim
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Charged my bank account in error

I have Spotify free but was charged today £9.99. I have followed the process to check if I have other accounts I am unaware of and cannot find that I do. Please advise why I have been charged and process a refund. I am thinking of cancelling my subsc...

  • Newbie
  • I have Spotify free but was charged today £9.99. I have followed the process to check if I have other accounts I am unaware of and cannot find that I do. Please advise why I have been charged an...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Charged when Cancelled my subscription

This is the 2nd time this has happened now and I emailed you the first time about it too and got no reply at all. I've been charged for another month of spotify and I cancled my account! My account seems to be immune to cancelation or something, plea...

  • Music Fan
  • This is the 2nd time this has happened now and I emailed you the first time about it too and got no reply at all. I've been charged for another month of spotify and I cancled my account!  &nbsp...
  • Maxim
  • Spotify Star
  • 594 Views
  • 7 replies
  • 0 likes
  • Account
  • 594 Views
  • 7 replies
  • 0 likes