I subscribed last week with CC. This week account defaulted to non subsciber user ?

• debennys-us
• Casual Listener
• 2016-08-12 12:39:15 AM
• 2016-08-13 10:15:16 PM
• debennys-us
• Casual Listener
• 187 Views
• 2 replies
• 0 likes

tengo un problema para pagar PREMIUM Y NO PUEDO

hola quiero activar el PREMIUM y no puedo meto mi contraseña con la que me deja activar mi cuenta y no puedo por que es? Hay alguna forma de ponerse en contacto con spotify? algun correo electronico?

• hectorcristi
• Newbie
• hola quiero activar el PREMIUM y no puedo meto mi contraseña con la que me deja activar mi cuenta y no puedo por que es? Hay alguna forma de ponerse en contacto con spotify? algun correo electronic...
• 2013-05-06 12:13:59 PM
• 2016-08-13 9:50:59 PM
• amendieta_
• Newbie
• 401 Views
• 2 replies
• 0 likes

A cancellation of subscription

I cancelled my subscription to Spotify in June 2016. I received an email stating the end of my subscription would be July 2016. An amount of $10.59 is still being withdrawn from my checking account. I want this account to be closed and my money for t...

• Cheryllgreenv
• Newbie
• I cancelled my subscription to Spotify in June 2016. I received an email stating the end of my subscription would be July 2016. An amount of $10.59 is still being withdrawn from my checking account. ...
• 2016-08-13 8:53:03 PM
• 2016-08-13 9:13:21 PM
• Maxim
• Spotify Star
• 176 Views
• 1 replies
• 0 likes

Superuser Contribution spotify has assigned the wrong country to my account

the ip address finder shows me being Ireland but when I created new accounts under the family suibscription it create them in the US and will not let me change them. Whats going on. How can I fix this.

• sfag01
• Gig Goer
• the ip address finder shows me being Ireland but when I created new accounts under the family suibscription it create them in the US and will not let me change them. Whats going on. How can I fix thi...
• 2016-08-11 12:55:46 AM
• 2016-08-13 9:00:58 PM
• Alejandar
• Spotify
• 179 Views
• 1 replies
• 0 likes
• Subscription

already used free trial, can't buy premium

i have used the spotify free trial on my account in the past and cancelled before any charge. now i want to buy premium properly but each time i try (i have tried on paypal and via debit card) it either loops me back to the "get premium" page or tell...

• zzxxcc5566
• Newbie
• i have used the spotify free trial on my account in the past and cancelled before any charge. now i want to buy premium properly but each time i try (i have tried on paypal and via debit card) it eit...
• 2016-08-13 8:41:09 PM
• 2016-08-13 9:00:53 PM
• blerch
• Gig Goer
• 833 Views
• 1 replies
• 0 likes

Gift Subsrcibtion

I just gifted spotify premium to one of my friends. It is set to get to her on the 15th of this month. I just wanted to know what time would she get it on that day?

• EthanLarios
• Newbie
• I just gifted spotify premium to one of my friends. It is set to get to her on the 15th of this month. I just wanted to know what time would she get it on that day? 
• 2016-08-13 7:44:37 PM
• 2016-08-13 8:09:51 PM
• Maxim
• Spotify Star
• 145 Views
• 1 replies
• 0 likes
• Subscription

Premium to family plan

If I was just charged $10 for premium and 15 days later, 1/2 way through the month, I go to family do I get charged the whole $15 at that point? Or is anything prorated?

• Debbybear13
• Newbie
• If I was just charged $10 for premium and 15 days later, 1/2 way through the month, I go to family do I get charged the whole $15 at that point? Or is anything prorated?
• 2016-08-13 7:28:15 PM
• 2016-08-13 7:50:10 PM
• Maxim
• Spotify Star
• 164 Views
• 1 replies
• 0 likes

music recovery

I recently got a new phone and when I logged on to spotify none of my music was there. how do I get my music?

• cjbaker4
• Newbie
• I recently got a new phone and when I logged on to spotify none of my music was there.  how do I get my music?
• 2016-08-13 7:44:48 PM
• 2016-08-13 7:49:24 PM
• Maxim
• Spotify Star
• 186 Views
• 1 replies
• 0 likes
• Account

Trying to re-subscribe to premium, but I keep getting this message

Hi all. I was subscribed to Spotify premium and things were going smoothly, but I got a new debit card and I needed to update my billing information. I tried to do that and it wouldn't let me. I was on a student discount but I graduated (and I've bee...

• xSarabean
• Casual Listener
• Hi all. I was subscribed to Spotify premium and things were going smoothly, but I got a new debit card and I needed to update my billing information. I tried to do that and it wouldn't let me. I was ...
• 2016-08-13 7:03:47 PM
• 2016-08-13 7:29:47 PM
• Maxim
• Spotify Star
• 307 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Family

I invited my daughter for family account. She tried to set it up in France while being on holidays (account registered in Belgium). It did not work, fair enough. I deleted the invite and invited her again when she was back in Belgium but subscription...

• bfrederix
• Casual Listener
• I invited my daughter for family account.  She tried to set it up in France while being on holidays (account registered in Belgium).  It did not work, fair enough.  I deleted the invit...
• 2016-08-11 8:48:10 PM
• 2016-08-13 6:39:49 PM
• bfrederix
• Casual Listener
• 496 Views
• 4 replies
• 0 likes
• Subscription

Superuser Contribution Upgrading Premium to Family Premium

Hello, I just upgraded from premium to family. I got charged for 9,99E AND 14,99E too. My Premium account was charged last month 08.06 .... so that means it is payed till 07.07 at least. Why did I got charged for an extra month then? And now says tha...

• balogleo
• Casual Listener
• Hello,   I just upgraded from premium to family. I got charged for 9,99E  AND 14,99E  too.  My Premium account was charged last month 08.06 .... so that means it is payed till ...
• 2016-07-06 12:17:05 AM
• 2016-08-13 3:46:45 PM
• balogleo
• Casual Listener
• 741 Views
• 4 replies
• 0 likes
• Subscription

Charged 9.90 instead of 0.99 for Premium

Two months ago, I upgraded my Spotify to Premium seeing that there was a promotion which charged $0.99 for 3 months. I was shocked to see that it reflected $9.90 for the past 2 months instead. What is the problem and may I know how I can get a refund...

• chelseaway_lim
• Newbie
• Two months ago, I upgraded my Spotify to Premium seeing that there was a promotion which charged $0.99 for 3 months. I was shocked to see that it reflected $9.90 for the past 2 months instead. What i...
• 2016-08-13 2:25:40 PM
• 2016-08-13 3:35:31 PM
• Maxim
• Spotify Star
• 340 Views
• 2 replies
• 0 likes

Not recognizing password on app

So the Spotify app on my iPhone is not recognizing my password, but my computer is. I've un downloaded and re downloaded the app and even tried changing my password, but to no avail. I know I'm trying the right password, but it won't work on the app....

• Sewethe
• Casual Listener
• So the Spotify app on my iPhone is not recognizing my password, but my computer is. I've un downloaded and re downloaded the app and even tried changing my password, but to no avail. I know I'm tryin...
• 2016-08-13 2:49:41 AM
• 2016-08-13 1:33:56 PM
• Sewethe
• Casual Listener
• 236 Views
• 3 replies
• 0 likes

premium account but still commercial

Spoiler (Highlight to read)I have a premium account for already a few years, now all of a sudden the commercials appear again. What is the problem? I restarted spotify and have the latest version on my laptop.I have a premium account for already a fe...

• saartje88
• Newbie
• I have a premium account for already a few years, now all of a sudden the commercials appear again. What is the problem? I restarted spotify and have the latest version on my laptop.
• 2016-08-13 11:54:06 AM
• 2016-08-13 1:05:09 PM
• glo_ria2
• Newbie
• 184 Views
• 2 replies
• 0 likes
• Premium

Spotify.com loads pages in spanish even though browser language is en-GB

Hi, I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser. Can I suggest you detect the browser language first? Kind Regards Luke

• Lucas
• Casual Listener
• Hi,   I live in Spain, however I registered my account in the UK. When I load up the website Spotify assumes my language apparently form my location and not the language browser.   Can ...
• 2012-04-13 6:57:36 PM
• 2016-08-13 11:41:39 AM
• jayker_madrid
• Casual Listener
• 4566 Views
• 4 replies
• 1 likes

Same account, different playlists

My daughter and myself seem to have ended up with different playlists but with the same login and password. My daughter has a student premium account and pays £4.99 per month. I have paid £9.99 for my premium subscription which I cancelled. Spotify n...

• pressyrj
• Newbie
• My daughter and myself seem to have ended up with different playlists but with the same login and password. My daughter has a student premium account and pays £4.99 per month. I have paid £9.99 for m...
• 2016-04-05 9:49:26 PM
• 2016-08-13 11:40:29 AM
• Howardbruton
• Casual Listener
• 185 Views
• 2 replies
• 0 likes
• Account

I want to upgrade to premium but...

Everytime I upgrade after clicking accept on paypal it brings me to spotify's site and show me a blank page does this have anything to do with my paypal being UAE and spotify being Italian (I tried using incognito mode but still doesnt work)

• omarelshammaa1
• Casual Listener
• Everytime I upgrade after clicking accept on paypal it brings me to spotify's site and show me a blank page does this have anything to do with my paypal being UAE and spotify being Italian (I tried u...
• 2016-08-11 11:15:22 AM
• 2016-08-13 11:37:24 AM
• Astame
• Community Legend
• 259 Views
• 3 replies
• 0 likes

Account

HiI am still paying 99,- every month even if I stopped my Premium account months ago. Please help me so you don't continue to charge me every month. Thank you.Eilef Solheimeilef.solheim@gmail.com

• eilef
• Casual Listener
• Hi I am still paying 99,- every month even if I stopped my Premium account months ago. Please help me so you don't continue to charge me every month. Thank you. Eilef Solheim eilef.solheim@gmail.c...
• 2016-08-12 2:02:33 PM
• 2016-08-13 8:38:14 AM
• Maxim
• Spotify Star
• 219 Views
• 3 replies
• 0 likes
• Account