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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334541 Views
  • 890 replies
  • 105 likes
  • Account
  • 334541 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147642 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147642 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85978 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85978 Views
  • 68 replies
  • 9 likes

Solved!! Can't login !!

I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to listen to my music, not struggling with the passwor...

  • Regular
  • I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to ...
  • Twizzles
  • Casual Listener
  • 331 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 331 Views
  • 6 replies
  • 0 likes

can't detect facebook friends

have logged in & re-logged in to fbchecked fb - no option to allow access to friends listin spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many of my fb friends who use spotify via fb. not sure if i could ev...

  • Newbie
  • have logged in & re-logged in to fb checked fb - no option to allow access to friends list in spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many...
  • 118 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 118 Views
  • 0 replies
  • 0 likes

7 day free trial

Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?

  • Newbie
  • Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?
  • 153 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 153 Views
  • 0 replies
  • 0 likes

WHICH APPLE ID IS MY SPOTIFY CONNECTED TO?

I am literally about to lose it. I have to cancel my premium membership but I cant because I can't figure out which appstore ID my spotify is connected to. do you guys have any idea how to prevent me from getting cancer

  • Newbie
  • I am literally about to lose it. I have to cancel my premium membership but I cant because I can't figure out which appstore ID my spotify is connected to. do you guys have any idea how to prevent me...
  • ityogirlm
  • Newbie
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 268 Views
  • 1 replies
  • 0 likes

Downgraded to free spotify and lost all songs

Hi,I've never used a facebook account just logged in with my username. Nothing changed someone just logged out of spotify on my phone, I forgot my password got it reset to my email, logged in and all songs are gone bar one. I pay for premium services...

  • Casual Listener
  • Hi, I've never used a facebook account just logged in with my username. Nothing changed someone just logged out of spotify on my phone, I forgot my password got it reset to my email, logged in and...
  • MaryS
  • Roadie
  • 258 Views
  • 4 replies
  • 0 likes
  • Account
  • 258 Views
  • 4 replies
  • 0 likes

cobro erróneo a tarjeta de crédito

El día de hoy utilicé mi tarjeta de crédito para obeter el Spotify familiar, al meter los datos y poner en aceptar, dice que hubo un error en el cargo, pero me llega el mensaje del retiro de mi banco, y efectivamente cobraron el servicio, que se pued...

  • Visitor
  • El día de hoy utilicé mi tarjeta de crédito para obeter el Spotify familiar, al meter los datos y poner en aceptar, dice que hubo un error en el cargo, pero me llega el mensaje del retiro de mi banco...
  • eduardovg_
  • Regular
  • 193 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 2 replies
  • 1 likes

Cant login

I can't login in to my account and I upgraded thinking that's what I had to do and it still isn't working.

  • Newbie
  • I can't login in to my account and I upgraded thinking that's what I had to do and it still isn't working.
  • 115 Views
  • 0 replies
  • 0 likes
  • Login
  • 115 Views
  • 0 replies
  • 0 likes

I want to delete my Facebook but my spotify

Premium Account is linked to it, I'm disgusted with all the negativity on Facebook. However when I delete Facebook Spotify goes with it. How do I separate my Spotify premium account from Facebook so I can delete it and move on with life?

  • Casual Listener
  • Premium Account is linked to it, I'm disgusted with all the negativity on Facebook. However when I delete Facebook Spotify goes with it. How do I separate my Spotify premium account from Facebook so ...
  • Dcortega
  • Casual Listener
  • 171 Views
  • 2 replies
  • 1 likes
  • Premium
  • 171 Views
  • 2 replies
  • 1 likes

Student premium

I got denied premium cause I go to a trade school but got charged 4 times for the subscriptions. How do I get all my money back?

  • Casual Listener
  • I got denied premium cause I go to a trade school but got charged 4 times for the subscriptions. How do I get all my money back?
  • LordRollin
  • Community Legend
  • 167 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 3 replies
  • 0 likes

My music stops playing

I'll open Spotify select my music and lock my phone (samsung galaxy s5) and after a few minutes my music will suddenly stop playing and I'll unlock my phone and it instantly starts playing again I've tried uninstaling and reinstalling it but the prob...

  • Casual Listener
  • I'll open Spotify select my music and lock my phone (samsung galaxy s5) and after a few minutes my music will suddenly stop playing and I'll unlock my phone and it instantly starts playing again I've...
  • 204 Views
  • 0 replies
  • 0 likes
  • Other
  • 204 Views
  • 0 replies
  • 0 likes

Problem logging in

Today my Spotify decided to have me logged out, an when I try to put in my password it tells me login failed. It especially frustrates me when I reset my password like 5 times an every time it tells me login failed. For paying $9.99 per month, I'm up...

  • Regular
  • Today my Spotify decided to have me logged out, an when I try to put in my password it tells me login failed. It especially frustrates me when I reset my password like 5 times an every time it tells ...
  • 103 Views
  • 0 replies
  • 0 likes
  • Login
  • 103 Views
  • 0 replies
  • 0 likes

cannot purchase premium

Just finished a 7 day trial, then promted to uprade via a link that sends me to a 30 day trail section. When i fill in the details im told ive already had this offer???? If i try to purchase a year in advance im told theres an issue with my bank. if ...

  • Newbie
  • Just finished a 7 day trial, then promted to uprade via a link that sends me to a 30 day trail section. When i fill in the details im told ive already had this offer???? If i try to purchase a year i...
  • 128 Views
  • 0 replies
  • 0 likes
  • Premium
  • 128 Views
  • 0 replies
  • 0 likes

Song maximum is too low!

Hello,Is there a reason why I can only save 3.333 songs on each device with my premium account?I mean, why isn't it unlimited?! after all I'm paying for my music "collection" and over the years it grew.Now I'd have to delete some albums - which I sti...

  • Casual Listener
  • Hello, Is there a reason why I can only save 3.333 songs on each device with my premium account? I mean, why isn't it unlimited?! after all I'm paying for my music "collection" and over the yea...
  • Amandacregg
  • Casual Listener
  • 208 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Unlimited
  • 208 Views
  • 3 replies
  • 1 likes

Unable to link facebook account

Hello everyone, I am trying to link my existing spotify account with facebook however it is giving me the following error each time i try: Sorry there has been a temporary error, please try again later. Any ideas as to how i can fix this? Thanks in a...

  • Casual Listener
  • Hello everyone,   I am trying to link my existing spotify account with facebook however it is giving me the following error each time i try:   Sorry there has been a temporary error, pl...
  • 11111112
  • Newbie
  • 308 Views
  • 5 replies
  • 0 likes
  • Account
  • 308 Views
  • 5 replies
  • 0 likes

Please help me get my hacked account back

Today i found out the my Spotify account was hacked and the hackers changed my password and username I don't know how to get my account back but i would rather end my account because i have premium and i need to stop paying for it please help I don't...

  • Casual Listener
  • Today i found out the my Spotify account was hacked and the hackers changed my password and username I don't know how to get my account back but i would rather end my account because i have premium&n...
  • KatesHere
  • Community Legend
  • 214 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 214 Views
  • 6 replies
  • 0 likes

I paid suscription for three months, but only have 1 month

I took the offer for three months on 31/05/2016, but only had Spotify Premiun as of June 30,2016. I reinstalled the aplication but the problem continue. Now I only have Spotify free. Spotify should be compensate to me the days that I do not have the ...

  • Newbie
  • I took the offer for three months on 31/05/2016, but only had Spotify Premiun as of June 30,2016. I reinstalled the aplication but the problem continue. Now I only have Spotify free.   Spotify...
  • 69 Views
  • 0 replies
  • 0 likes
  • Premium
  • 69 Views
  • 0 replies
  • 0 likes

Log In

I have spotify premium but I forgot my username and my Email dosent work either. How to I get my log in information back?

  • Newbie
  • I have spotify premium but I forgot my username and my Email dosent work either. How to I get my log in information back?
  • 75 Views
  • 0 replies
  • 0 likes
  • Login
  • 75 Views
  • 0 replies
  • 0 likes

Solved!! Can't use my credit card to pay Spotify

Hello! I have a problem with the payment of Spotify. I live in Chile and I had a premium family account. But a few weeks ago I had an issue with my credit card, so my bank blocked it and I couldn't pay Spotify. Then Spotify ended my premium family ac...

  • Casual Listener
  • Hello!   I have a problem with the payment of Spotify.   I live in Chile and I had a premium family account. But a few weeks ago I had an issue with my credit card, so my bank blocked i...
  • Belwis
  • Casual Listener
  • 950 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 950 Views
  • 2 replies
  • 0 likes