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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420744 Views
  • 965 replies
  • 108 likes
  • Account
  • 420744 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186150 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186150 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

NUS card discount

I have previously had my NUS card on another account but cancelled the supscription. Now when i try to use it on my normal account it says the credentials of the card are already being used even though i cancelled the previous supscription. How do i ...

  • Newbie
  • I have previously had my NUS card on another account but cancelled the supscription. Now when i try to use it on my normal account it says the credentials of the card are already being used even thou...
  • LordRollin
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Merge artists

Hey, I'm managing the Artist Sarah-Jane who has a few projects on Spotify.Is there a reason why some of our uploads apear on another artists profile? There are currently 2 profiles with that name. "Sarah-Jane" and "Sarah - Jane"This is quite confusin...

  • Newbie
  • Hey,   I'm managing the Artist Sarah-Jane who has a few projects on Spotify. Is there a reason why some of our uploads apear on another artists profile?   There are currently 2 profile...
  • LordRollin
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in foreign countries where spotify isnt officially supported

Greetings community,I'm thinking about getting Spotify Premium again but the problem is that I'm going to travel in a few weeks and the country doesn't support officially Spotify.I'm actually curious if Spotify might work there even it isn't on the o...

  • Newbie
  • Greetings community, I'm thinking about getting Spotify Premium again but the problem is that I'm going to travel in a few weeks and the country doesn't support officially Spotify. I'm actually...
  • LordRollin
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Auto Billing

I subscribed on June 28 on a promo which was 9 Pesos for 3 months of Premium. And I was billed automatically of 129 peso from spotify. Help. I don't to keep on spending money on this if I have no acknowledgement about it.

  • Newbie
  • I subscribed on June 28 on a promo which was 9 Pesos for 3 months of Premium. And I was billed automatically of 129 peso from spotify. Help. I don't to keep on spending money on this if I have no ack...
  • LordRollin
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Deleting Account

It won't delete my account.

  • Visitor
  • It won't delete my account.
  • LordRollin
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Double charged

I have recently switched to Spotify Family from Premium and I am being charged for the Family plan and the Premium. How can I stop this double payment?

  • Newbie
  • I have recently switched to Spotify Family from Premium and I am being charged for the Family plan and the Premium. How can I stop this double payment?
  • LordRollin
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Facebook account deleted, no longer spotify premium

Help needed. I just deleted my FB account forever, and I cannot longer log in in my premium account of spotify. All my playlists are gone..How can I still use such account not linked to FB??? Thanks

  • Newbie
  • Help needed. I just deleted my FB account forever, and I cannot longer log in in my premium account of spotify. All my playlists are gone..How can I still use such account not linked to FB??? Th...
  • LordRollin
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 172 Views
  • 1 replies
  • 0 likes

Password set up

im trying to set up a password for spotify so i dont have to use my facebook all the time and when i try to set it up it says there was a problem setting up my password

  • Newbie
  • im trying to set up  a password for spotify so i dont have to use my facebook all the time and when i try to set it up it says there was a problem setting up my password
  • Hubo
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 144 Views
  • 1 replies
  • 0 likes

Student discount

I want to take my student discount off my ex girlfriends account and move it to my new account any help appreciated

  • Newbie
  • I want to take my student discount off my ex girlfriends account and move it to my new account any help appreciated
  • LordRollin
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Listening to Spotify on my IPad Mini

I currently have Spotify (Premium -$9.99 per month) on my phone. Unfortunately I can't update Spotify because my phone's data storage is limited. I would like to put Spotify on my IPad mini. If this is possible, how can I do it? If I install the app ...

  • Casual Listener
  • I currently have Spotify (Premium -$9.99 per month) on my phone.  Unfortunately I can't update Spotify because my phone's data storage is limited.  I would like to put Spotify on my IPad mi...
  • Hubo
  • Community Legend
  • 2340 Views
  • 3 replies
  • 0 likes
  • Other
  • 2340 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double payments

I Am having a big problem. My subscription is being charged out of two different bank accounts. What do i do next to get this problem resolved. I Have about 3 payments of charges that i should not have.

  • Regular
  • I Am having a big problem.  My subscription is being charged out of two different bank accounts.  What do i do next to get this problem resolved. I Have about 3 payments of charges that i s...
  • Melody
  • Spotify
  • 494 Views
  • 11 replies
  • 0 likes
  • Subscription
  • 494 Views
  • 11 replies
  • 0 likes

Superuser Contribution ACCOUNT HACKED TODAY (2/7/16) ...plus the cheeky beggers charging us extra without asking!!!

So my account was hacked today, while I was using it! So luckily I kicked the b***tards off there before they could do more than save a load of crappy playlists. Makes me wonder if there's been another security breach that they're going to deny ever ...

  • Casual Listener
  • So my account was hacked today, while I was using it! So luckily I kicked the b***tards off there before they could do more than save a load of crappy playlists.  Makes me wonder if there's been...
  • meahtenoha
  • Spotify
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Charged $10 instead of $5

Basically I am a student and I got charged $10 instead of the $5 that I should've been charged. I would like to know if there is a way to get my $5 refund or just the complete $10 and cancelling my premium account.

  • Newbie
  • Basically I am a student and I got charged $10 instead of the $5 that I should've been charged. I would like to know if there is a way to get my $5 refund or just the complete $10 and cancelling my p...
  • bulldogzxz
  • Newbie
  • 1185 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1185 Views
  • 2 replies
  • 0 likes

Spotify Premium Family

If the other family members have separate accounts on our Family account, can we have playback on multiple devices?

  • Newbie
  • If the other family members have separate accounts on our Family account, can we have playback on multiple devices?
  • mzwagemakers
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

GOT a new iPhone and can not login

I have broken my old iPhone and got a new One. But can not log in to Spotify.Need help. Have tried to reset password And tried to log in with Facebook.Need help asap!

  • Casual Listener
  • I have broken my old iPhone and got a new One. But can not log in to Spotify. Need help. Have tried to reset password And tried to log in with Facebook. Need help asap!
  • Shaun_Yap
  • Gig Goer
  • 212 Views
  • 3 replies
  • 0 likes
  • Login
  • 212 Views
  • 3 replies
  • 0 likes

Vodafone €5 Spotify

Hi, I recently have subscribed to Spotify premium through Vodafone's most recent offer, Spotify Premium for a month and 500mb of data for €5 a month. I completed the whole subscription process with in a website owned by Vodafone, but I look at my sub...

  • Newbie
  • Hi, I recently have subscribed to Spotify premium through Vodafone's most recent offer, Spotify Premium for a month and 500mb of data for €5 a month. I completed the whole subscription process with i...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Urgent refund!!!

Hi guys. I've been Charged 9.99 for premium. However I don't have enough money in my bank. I didn't realise and I really need a quick refund if it's possible before my bank charge me even more. Please help!!

  • Newbie
  • Hi guys. I've been Charged 9.99 for premium. However I don't have enough money in my bank. I didn't realise and I really need a quick refund if it's possible before my bank charge me even more. Pleas...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

I have been charged three times for the same account

As the title suggests i have been charged three times on the same day for the one spotify account. Where can I get a refund for this?

  • Newbie
  • As the title suggests i have been charged three times on the same day for the one spotify account. Where can I get a refund for this?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Picture on Profile

I did not link spotify to my Facebook profile for a reason, how can I get that picture removed. Facebook probably comes through the flucking crapper next !!

  • Newbie
  • I did not link spotify to my Facebook profile for a reason, how can I get that picture removed. Facebook probably comes through the flucking crapper next !!
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 123 Views
  • 1 replies
  • 0 likes

Update payment method

I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message. Totally frustrated. You can't tell me there is a consistent problem ALL the time. HELP!

  • Casual Listener
  • I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message.   Totally frustrated. You can't...
  • sy97jgu
  • Casual Listener
  • 249 Views
  • 5 replies
  • 0 likes
  • Account
  • 249 Views
  • 5 replies
  • 0 likes