Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8955 Views
  • 1 replies
  • 9 likes
  • Security
  • 8955 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480645 Views
  • 979 replies
  • 111 likes
  • Account
  • 480645 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210552 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210552 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120675 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120675 Views
  • 72 replies
  • 12 likes

Free Subscription ends today

Hi SpotifyMy account is on free trial and it ends today Aug 10, 2016. I have a pending hold on my account for P129.00, can you please cancel the charge and send me back my money. I ought not to have premium subscription and already satisfied with the...

  • Newbie
  • Hi Spotify My account is on free trial and it ends today Aug 10, 2016. I have a pending hold on my account for P129.00, can you please cancel the charge and send me back my money. I ought not to hav...
  • greggyf
  • Roadie
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

I subscribed with facebook but it's still free.

I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app.So the point is, I use the same way(my facebook) to log in but they are different accounts in my computer and phone, so ...

  • Newbie
  • I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app. So the point is, I use the same way(my facebook) to log in but they...
  • osornios
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY SETTINGS

I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, now I am back home in ireland and I want to change my...

  • Newbie
  • I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, no...
  • greggyf
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY CODE

IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT

  • Casual Listener
  • IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT
  • osornios
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan

Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult?I live in the United States.

  • Casual Listener
  • Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult? I live in the United States.
  • greggyf
  • Roadie
  • 539 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 539 Views
  • 1 replies
  • 0 likes

WHY!!!!!JUST WHY!!!!!

I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????

  • Newbie
  • I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????
  • greggyf
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 1 replies
  • 0 likes

How to find out what account that i have premium on

Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any email or so. Im guessing that is a random account so ...

  • Newbie
  • Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any em...
  • osornios
  • Spotify Star
  • 2194 Views
  • 1 replies
  • 0 likes
  • Account
  • 2194 Views
  • 1 replies
  • 0 likes

[Android][Other] Living in the same country

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place.I was paying with PayPal so I changed to my credit card. Instead of it can't change my post code. Where 's ...

  • Newbie
  • I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place. I was paying with PayPal so I changed to my credit car...
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Unlinking Facebook account

I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook profile picture and have the same playlists). Each...

  • Visitor
  • I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook...
  • osornios
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 495 Views
  • 1 replies
  • 0 likes

Spotify support asking for card numbers

Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my date of birth and last digits on my payment card.. I...

  • Regular
  • Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my d...
  • Bonsai
  • Roadie
  • 1869 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1869 Views
  • 1 replies
  • 0 likes

3333 track limit doesn't exist anymore?

Hey guys,since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit".I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will the activate the limit in the next update again?

  • Newbie
  • Hey guys, since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit". I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will...
  • Bonsai
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Spotify Premium Free Trial

Hi there, I believe I have just activated the Spotify Premium Free Trial for 30 days upon putting my details in. I am now a bit confused as I have a "receipt" dating today in my account settings even though I am on a free trial? I just want to check ...

  • Casual Listener
  • Hi there,   I believe I have just activated the Spotify Premium Free Trial for 30 days upon putting my details in. I am now a bit confused as I have a "receipt" dating today in my account sett...
  • KatesHere
  • Community Legend
  • 639 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Premium
  • 639 Views
  • 5 replies
  • 1 likes

Spotify Family - Invited Member Unable To Accept Invite

Hello,I've recently upgraded my Spotify Premium membership to Spotify Family, to accommodate my Wife's free account. She was added with no problem at first, however when I updated the payment method, it listed no other people on the account, so I've ...

  • Newbie
  • Hello, I've recently upgraded my Spotify Premium membership to Spotify Family, to accommodate my Wife's free account. She was added with no problem at first, however when I updated the payment met...
  • Pollypartot88
  • Newbie
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 514 Views
  • 1 replies
  • 0 likes

Solved!! My Account

I get Spotify as part of my phone package each month, I'm leaving the company next week but want to keep Spotify and upgrade to the family package. Can I keep my existing email to keep control of the account and can I keep all my saved albums & playl...

  • Casual Listener
  • I get Spotify as part of my phone package each month, I'm leaving the company next week but want to keep Spotify and upgrade to the family package. Can I keep my existing email to keep control of the...
  • Spaceboy88
  • Roadie
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

premium subscribtion

I paid for premium and It is still saying I am on free I am not able to listen to my music at all, I have no other accounts and I deleted the app then re downloaded it but nothing is working.

  • Casual Listener
  • I paid for premium and It is still saying I am on free I am not able to listen to my music at all, I have no other accounts and I deleted the app then re downloaded it but nothing is working.
  • Alexxg27
  • Casual Listener
  • 612 Views
  • 6 replies
  • 0 likes
  • 612 Views
  • 6 replies
  • 0 likes

Solved!! Adding a 2nd mobile device

Hi, i have Spotify premiun and i want to add a second cellphone on my account, How can i add it? ... Can i if i'm in Canada ?

  • Newbie
  • Hi, i have Spotify premiun and i want to add a second cellphone on my account, How can i add it? ... Can i if i'm in Canada ?
  • Spaceboy88
  • Roadie
  • 1453 Views
  • 1 replies
  • 0 likes
  • 1453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo conectar com Facebook

Minha conta Spotify não conecta ao meu novo perfil no Facebook.Já tentei através de 2 computadores (1 mac e 1 pc), pelo celular e nada. Gostaria de suporte.

  • Visitor
  • Minha conta Spotify não conecta ao meu novo perfil no Facebook. Já tentei através de 2 computadores (1 mac e 1 pc), pelo celular e nada.   Gostaria de suporte.
  • Alejandar
  • Spotify
  • 738 Views
  • 1 replies
  • 0 likes
  • Account
  • 738 Views
  • 1 replies
  • 0 likes

Problem Spotify Family

I've been a premium user for a long time and since two months I use spotify family.Now I'm suddenly a free user!I've got the receipt that my payment was done.Can please find the cause of this problem?

  • Newbie
  • I've been a premium user for a long time and since two months I use spotify family. Now I'm suddenly a free user! I've got the receipt that my payment was done. Can please find the cause of this p...
  • greggyf
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes