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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81945 Views

9 replies

2 likes

Account
Login
  • 81945 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657450 Views

13 replies

4 likes

Account
  • 657450 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738757 Views

18 replies

29 likes

  • 738757 Views
  • 18 replies
  • 29 likes

Spotify stoppes due to several streams at the same time?

Hi!I'm from time to time experience that Spotify stops when I stream Spotify on several medias at the same time. How many connections should be possible for a premium account at the same time? I'm currently mainly use it with Sonos multiroom system h...

Regular

Hi! I'm from time to time experience that Spotify stops when I stream Spotify on several medias at the same time. How many connections should be possible for a premium account at the same time? I'm ...

pebano

Regular

703 Views

9 replies

0 likes

Account
  • 703 Views
  • 9 replies
  • 0 likes

I was charged 9.99 for a 0.99 offer

Spotify have been sending me offers about 3 months for 0.99 and when I bought it they charged me full price 9.99. Can somebody tell me how I can reach them to get refund. Thats called a scam!

Newbie

Spotify have been sending me offers about 3 months for 0.99 and when I bought it they charged me full price 9.99. Can somebody tell me how I can reach them to get refund. Thats called a scam! ...

user761

Newbie

651 Views

2 replies

0 likes

Subscription
  • 651 Views
  • 2 replies
  • 0 likes

Account

Hi!I couldn't open my Spotify Premium account today because it say that I cannot use Spotify abroad for more than 14 days. My account is based in the USA but I spend the year travelling. I had this issue before and used my computer to access my accou...

Casual Listener

Hi! I couldn't open my Spotify Premium account today because it say that I cannot use Spotify abroad for more than 14 days. My account is based in the USA but I spend the year travelling. I had this...

Astame

Community Legend

513 Views

7 replies

0 likes

  • 513 Views
  • 7 replies
  • 0 likes

me cobraron 2 veces y sigo en free

He pagado la promoción premium de 0.99 por tres meses y no me actualiza de free a premium. Además se ha hecho el pago dos veces.

Visitor

He pagado la promoción premium de 0.99 por tres meses y no me actualiza de free a premium. Además se ha hecho el pago dos veces.

357 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 357 Views
  • 0 replies
  • 0 likes

Disattivazione abbonamento 3 mesi a 0,99€

Salve, ho appena attivato l'abbonamento a Premium per 3 mesi a 0,99€.Se lo disattivo oggi stesso per evitare il rinnovo dopo 3 mesi a 9,99€, riesco ad utilizzarlo per i tre mesi o mi viene disattivato immediatamente? Grazie

Newbie

Salve, ho appena attivato l'abbonamento a Premium per 3 mesi a 0,99€. Se lo disattivo oggi stesso per evitare il rinnovo dopo 3 mesi a 9,99€, riesco ad utilizzarlo per i tre mesi o mi viene disattiv...

739 Views

0 replies

1 likes

Account
Subscription
  • 739 Views
  • 0 replies
  • 1 likes

Downloaded songs not playing offline

I have many songs saved to play offline, but some dont work. It's mostly the recent songs I've downladed. Does anybody have any ideas as to why this is happening? TIA.

Newbie

I have many songs saved to play offline, but some dont work. It's mostly the recent songs I've downladed. Does anybody have any ideas as to why this is happening? TIA.

447 Views

0 replies

0 likes

Account
Premium
  • 447 Views
  • 0 replies
  • 0 likes

Cann't invite some people at my family account

I have a spotify familty account at email adres 1.When i will invite a new member with email adres 2 it's given an error.You can not be a member of Business for Family Sorry! You're already a member of this ( or any other ) family plan . Click below ...

Newbie

I have a spotify familty account at email adres 1. When i will invite a new member with email adres 2 it's given an error. You can not be a member of Business for Family 😞 Sorry! You're already a...

408 Views

0 replies

0 likes

Account
Login
  • 408 Views
  • 0 replies
  • 0 likes

Not sure if ill be charged.

My account said that my payments weren't working so I unsubscribed and a week later a payment was taken out of my account, now I'm worried if I resubscribe than I'll be charged again. Can anyone help me?

Newbie

My account said that my payments weren't working so I unsubscribed and a week later a payment was taken out of my account, now I'm worried if I resubscribe than I'll be charged again. Can anyone help...

ItsJamesJ

Community Legend

434 Views

1 replies

0 likes

Subscription
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Promo 3 Monate Premium für Fr 12.95

Ich möchte gern die Promo 3 Monate Premium für Fr 12.95 kaufen. Wenn ich auf den Link im Email von Spotify drücke komme ich auf folgende Seite:Das Rädchen dreht und dreht und ich komme nicht weiter, egal auf welchen Button ich drücke. Was muss ich tu...

Casual Listener

Ich möchte gern die Promo 3 Monate Premium für Fr 12.95 kaufen. Wenn ich auf den Link im Email von Spotify drücke komme ich auf folgende Seite: Das Rädchen dreht und dreht und ich komme nicht we...

fisherhof

Casual Listener

3470 Views

2 replies

0 likes

Other
Premium
  • 3470 Views
  • 2 replies
  • 0 likes

Incorrect payment

I have noticed that I have a payment coming out of my bank account from spotify sub london and from my credit card for my account. I'm not sure how long this has been going on. Can you please help rectify this problem??

Newbie

I have noticed that I have a payment coming out of my bank account from spotify sub london and from my credit card for my account.  I'm not sure how long this has been going on.  Can you pl...

366 Views

0 replies

0 likes

Subscription
  • 366 Views
  • 0 replies
  • 0 likes

My Facebook account unlinked from spotify and is now showing an earlyer version of that account

So a few days ago my spotify stopped working (which is another porblem in it self for another post) and in attempt to try and fix the porblem i went into my facebook account and unlinked then relinked it with spotify. At first i thought it had helped...

Casual Listener

So a few days ago my spotify stopped working (which is another porblem in it self for another post) and in attempt to try and fix the porblem i went into my facebook account and unlinked then relinke...

Eziochief22

Casual Listener

352 Views

1 replies

0 likes

Account
Login
  • 352 Views
  • 1 replies
  • 0 likes

Questionnaire to win a free spotify subscription?

Hi, a few days ago there was spotify official advertisement on my free account saying that there was the chance to answer a few questions and be able to win a spotify membership, but I couldn't find the link to it.. Does anyone have more informations...

Newbie

Hi, a few days ago there was spotify official advertisement on my free account saying that there was the chance to answer a few questions and be able to win a spotify membership, but I couldn't find ...

775 Views

0 replies

0 likes

Account
Free
Subscription
  • 775 Views
  • 0 replies
  • 0 likes

Solved!! Accidentally unsubscribed from 3 month promo

Hi there!Is there a way to revert what I just did? I accidentally unsubscribed from the 3-Month Premium Trial Promo last April. I thought the promo ends today so I went ahead and unsubscribed but alas, it's supposed to end on 7/30/16 and not 6/30/16....

Casual Listener

Hi there! Is there a way to revert what I just did? I accidentally unsubscribed from the 3-Month Premium Trial Promo last April. I thought the promo ends today so I went ahead and unsubscribed but a...

Ilovemusic26

Casual Listener

485 Views

2 replies

0 likes

Premium
Subscription
  • 485 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Family (Belgium)

Hi! I wondering whether I can apply for the Spotify Family account (6 accounts, one monthly payment offer) with friends. Thanks!

Newbie

Hi!   I wondering whether I can apply for the Spotify Family account (6 accounts, one monthly payment offer) with friends.   Thanks!

Hubo

Community Legend

1594 Views

1 replies

0 likes

Subscription
  • 1594 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked and upgraded fraudulently

My account has been hacked, a new email address was replaced (got the email advising of change to which I confirmed it was not me) the account upgraded to family premium , I now have 5 people actively using Spotify at my expense £14.99. I have been i...

Newbie

My account has been hacked, a new email address was replaced (got the email advising of change to which I confirmed it was not me) the account upgraded to family premium , I now have 5 people activel...

Maxim

Spotify Star

773 Views

1 replies

0 likes

Account
Security
  • 773 Views
  • 1 replies
  • 0 likes

Can't login premium account in app and website login

I used premium family account from 22 June 2016, suddenly last night my account can't login in app and website. If, i try login from app (offline message) appear then logout automaticly. I'm already tweet to spotifycares, email too but no response. R...

Newbie

I used premium family account from 22 June 2016, suddenly last night my account can't login in app and website. If, i try login from app (offline message) appear then logout automaticly. I'm already ...

312 Views

0 replies

0 likes

Account
Login
Premium
  • 312 Views
  • 0 replies
  • 0 likes

Changed full amount

Hi, I'm on a student membership account. The latest payment was declined because I forgot to update my credit card details. However, I did update it today butI was charged the full amount £9.99 !

Newbie

Hi,   I'm on a student membership account. The latest payment was declined because I forgot to update my credit card details. However, I did update it today butI was charged the full amou...

301 Views

0 replies

0 likes

Account
Premium
Subscription
  • 301 Views
  • 0 replies
  • 0 likes

Getting charged but don't have an account

I have just noticed on my credit card statement that I have been being charged fro spotify for the past 3 months, however on my online account it says I don't have any subscriptions. I have also checked my mobile phone carrier and it doesn't show the...

Casual Listener

I have just noticed on my credit card statement that I have been being charged fro spotify for the past 3 months, however on my online account it says I don't have any subscriptions. I have also chec...

DiamondAura71

Casual Listener

388 Views

3 replies

0 likes

Account
Subscription
  • 388 Views
  • 3 replies
  • 0 likes

Iscrizione a spotify

Salve come mai non riesco ad effettuare il pagamento per l'abbonamento premium? Il sito si reindirizza sulla pagina iniziale nuovamente..

Newbie

Salve come mai non riesco ad effettuare il pagamento per l'abbonamento premium? Il sito si reindirizza sulla pagina iniziale nuovamente..

247 Views

0 replies

0 likes

Account
Premium
  • 247 Views
  • 0 replies
  • 0 likes