Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6661 Views
  • 1 replies
  • 9 likes
  • Security
  • 6661 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473155 Views
  • 978 replies
  • 111 likes
  • Account
  • 473155 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207751 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207751 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118947 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118947 Views
  • 72 replies
  • 12 likes

Superuser Contribution Two email addresses?

Hi, I think I signed up for spotify with two email addresses accidentally because I first tried to do it on my phone and then on my computer with an old email address. Now, when I try to log in on my computer it shows my account, but when I try to se...

  • Newbie
  • Hi, I think I signed up for spotify with two email addresses accidentally because  I first tried to do it on my phone and then on my computer with an old email address.  Now, when I try to ...
  • Anyk17
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: August 5, 2016 : new indie albums worth a listen

HiI have recently purchased two gramofon devices in the hope of being able to have a real multi room experience, so that I could enjoy I my Spotify music in all rooms However to my big disappointment it turns out that Spotify doesn't support this for...

  • Newbie
  • Hi I have recently purchased two gramofon devices in the hope of being able to have a real multi room experience, so that I could enjoy I my Spotify music in all rooms 😎 However to my big disappoin...
  • Anyk17
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is my Premium

I paid premium for 3 months and after the 2nd, the premium is gone, what's going on. Please check account cold_steel13 please, thanks!

  • Newbie
  • I paid premium for 3 months and after the 2nd, the premium is gone, what's going on. Please check account cold_steel13 please, thanks!
  • Anyk17
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fail to Purchase Multiple Premium Gift e-Cards

I'm trying to purchase several gift e-cards. The first one was successful but the subsequent ones have been failing. The message that I was given is, "Payment was declined. You may need to check that your card is enabled for international e-commerce....

  • Newbie
  • I'm trying to purchase several gift e-cards. The first one was successful but the subsequent ones have been failing. The message that I was given is, "Payment was declined. You may need to check that...
  • Anyk17
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium
  • 219 Views
  • 1 replies
  • 0 likes

Have 2 accounts using same username

Hi ive got 2 accounts a free and a premium, both running off the same login username, but using different passwords. however using a different login when i connect to the website. please can the adds2k5 free spotify account be deleted leaving the acc...

  • Regular
  • Hi ive got 2 accounts a free and a premium, both running off the same login username, but using different passwords. however using a different login when i connect to the website.    pl...
  • metteeland1
  • Newbie
  • 4260 Views
  • 11 replies
  • 0 likes
  • 4260 Views
  • 11 replies
  • 0 likes

Spotify could not start (error code: 6)

I've tried to uninstall and re-install with no success. Doesn't anyone know what this is and how to fix it?

  • Newbie
  • I've tried to uninstall and re-install with no success.  Doesn't anyone know what this is and how to fix it?
  • tomasrex
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Other
  • 394 Views
  • 1 replies
  • 0 likes

I unsubscribed over a month ago, still charged this month again :(

Hi, I unsubscribed over a month ago, and am still getting charged I tried unsubscribing again and it still looks the same I'd like both these charges refunded and no further charges made to my credit card, effective immediately I also sent an email t...

  • Newbie
  • Hi,   I unsubscribed over a month ago, and am still getting charged   I tried unsubscribing again and it still looks the same   I'd like both these charges refunded and no ...
  • maoui888
  • Newbie
  • 463 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 2 replies
  • 0 likes

Adding member to family plan

I recently upgraded to the family plan and sent the invite via code to my daughter. When we click.on the link to add her to the plan, no matter how we try to sign her in, it comes up with an error that says it appears she is already a premium nember....

  • Casual Listener
  • I recently upgraded to the family plan and sent the invite via code to my daughter. When we click.on the link to add her to the plan, no matter how we try to sign her in, it comes up with an error th...
  • SarahOC
  • Newbie
  • 373 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 373 Views
  • 4 replies
  • 0 likes

Charged 4 times for studen discount?

I recently tried to sign up for the student discount as I will be entering my first year of college in the fall. I didn't have the correct stuff and the system couldn't find me in my college data base (most likely because it is too early). So instead...

  • Casual Listener
  • I recently tried to sign up for the student discount as I will be entering my first year of college in the fall. I didn't have the correct stuff and the system couldn't find me in my college data bas...
  • Maxim
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 245 Views
  • 3 replies
  • 0 likes

Can't use iTunes to upgrade to premium!?

The only option I'm getting to resubscribe to premium is with a credit card. Why can't I use my iTunes account. Getting so frustrated !

  • Casual Listener
  • The only option I'm getting to resubscribe to premium is with a credit card. Why can't I use my iTunes account. Getting so frustrated !
  • Maxim
  • Spotify Star
  • 533 Views
  • 5 replies
  • 0 likes
  • Premium
  • 533 Views
  • 5 replies
  • 0 likes

Student discount (part-time student)

Hello, I recently canceled my subscription so I could apply for the student discount, but SheerID is unable to verify me. They say they are only able to verify full time students, and I am only a part time student. Nowhere on the Spotify student disc...

  • Casual Listener
  • Hello, I recently canceled my subscription so I could apply for the student discount, but SheerID is unable to verify me. They say they are only able to verify full time students, and I am only a par...
  • KatesHere
  • Community Legend
  • 2972 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 2972 Views
  • 3 replies
  • 0 likes

Offline songs unavailable

I turned my Phone off. When I started it again and logged in again all my downloaded songs were gone. What can I do?

  • Newbie
  • I turned my Phone off. When I started it again and logged in again all my downloaded songs were gone. What can I do?
  • KatesHere
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
  • 375 Views
  • 1 replies
  • 0 likes

Charged for a free account. Account Overdrawn.

I've been charged on my account, for 9.99. and in the subscription panel, it says my account is free. I've done the contact form process 4 times now and I fill out the proof you guys require to close the account. but THE ACCOUNT IS STILL OPEN!!!????!...

  • Visitor
  • I've been charged on my account, for 9.99. and in the subscription panel, it says my account is free. I've done the contact form process 4 times now and I fill out the proof you guys require to ...
  • user-removed
  • Not applicable
  • 528 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 528 Views
  • 4 replies
  • 0 likes

Student discount

How do I switch from normal primium to student discount?

  • Casual Listener
  • How do I switch from normal primium to student discount?
  • drewjdeg
  • Newbie
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't recognize my password. It has NOTHING TO DO WITH FACEBOOK!

Hi I made an account yesterday (without facebook as i don't have a facebook account).My Login seems to work on the spotify homepage, but is says the password is wrong on spotify desktop. A lot of people seem to have the same problem, but it seems to ...

  • Casual Listener
  • Hi   I made an account yesterday (without facebook as i don't have a facebook account). My Login seems to work on the spotify homepage, but is says the password is wrong on spotify desktop. ...
  • delaypilot
  • Casual Listener
  • 2118 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 2118 Views
  • 2 replies
  • 0 likes

Subscription help

I started a free 30 day trial a few days ago. But I can not get premium to work on my phone. When I click "download" for an album it says I need to upgrade and when I do nothing happens. I checked my card info and login info. Everything is current an...

  • Casual Listener
  • I started a free 30 day trial a few days ago. But I can not get premium to work on my phone. When I click "download" for an album it says I need to upgrade and when I do nothing happens. I checked my...
  • Ethan911
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 229 Views
  • 2 replies
  • 0 likes

Account

Hey. I have a problem. Few mouth ago, I subscribed on Spotify. Last month, I forgot to pay. So I was trying to pay my premium and when I need to enter my credit card its wrote that I need to pay 120$ for a year to subscribe to premium. **bleep**? I a...

  • Casual Listener
  • Hey. I have a problem. Few mouth ago, I subscribed on Spotify. Last month, I forgot to pay. So I was trying to pay my premium and when I need to enter my credit card its wrote that I need to pay 120$...
  • Ninie03
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 301 Views
  • 2 replies
  • 0 likes

Spotify has my country wrong

While upgrading to Spotify Family, I've noticed that for some reason Spotify has my country wrong, but the postal code refers to my current one. As my subscription is through a Partner (from a different country) I cannot change the country by changin...

  • Newbie
  • While upgrading to Spotify Family, I've noticed that for some reason Spotify has my country wrong, but the postal code refers to my current one. As my subscription is through a Partner (from a d...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! I accidentally subscribed to the 7-Day trial on my iphone.

I accidentally subscribed to the trial from my iPhone yesterday. When I log in to my account on my computer it says I have the trial but there is no option to unsubscribe. The only option is a subscribe button. I have no card on file in my iPhone, so...

  • Newbie
  • I accidentally subscribed to the trial from my iPhone yesterday. When I log in to my account on my computer it says I have the trial but there is no option to unsubscribe. The only option is a subscr...
  • Maxim
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 581 Views
  • 1 replies
  • 0 likes