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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403800 Views
  • 958 replies
  • 107 likes
  • Account
  • 403800 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174148 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174148 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99752 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99752 Views
  • 68 replies
  • 10 likes

Someone else listening to music from my account

Spotify was open on my phone right in front of me when I noticed a song was being played on another device. A song I had never heard before.Looking at the recent playlists, this person had been listening to music on my account for a while, maybe half...

  • Newbie
  • Spotify was open on my phone right in front of me when I noticed a song was being played on another device. A song I had never heard before. Looking at the recent playlists, this person had been lis...
  • LordRollin
  • Community Legend
  • 4122 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 4122 Views
  • 2 replies
  • 0 likes

Superuser Contribution No jala y si me conbran

Si me crgan desde hace rato la mensaulidad de los 99 al mes pero no puedo usar premium. ya hice lo que ponen en ayuda y nada. desinstale y volvi a cargar y nada. que hago?

  • Newbie
  • Si me crgan desde hace rato la mensaulidad de los 99 al mes pero no puedo usar premium.  ya hice lo que ponen en ayuda y nada.   desinstale y volvi a cargar y nada.   que hago?
  • Carlos
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Paid Premium subscription by mistake

Hi, i just bought a premium month subscription by mistake and i didnt used Spotify. How can i cancel the deal before its charged? I used Paypal. Thanks

  • Newbie
  • Hi, i just bought a premium month subscription by mistake and i didnt used Spotify. How can i cancel the deal before its charged? I used Paypal. Thanks
  • Astame
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution device password not sent

I want to use spotify on a device that doesn't use my facebook account. I tried "set device password" and get the response "An email featuring your device username and a link to set your password has been sent to myemail@myemail.com". but there's not...

  • Newbie
  • I want to use spotify on a device that doesn't use my facebook account.  I tried "set device password" and get the response "An email featuring your device username and a link to set your passw...
  • Carlos
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Login
  • 133 Views
  • 1 replies
  • 0 likes

Payed double

I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.

  • Newbie
  • I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.
  • cyrusgrandw
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 200 Views
  • 2 replies
  • 0 likes

3 month offer

I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signed up again

  • Newbie
  • I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signe...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Unlink Facebook Help!

My ProblemI signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with my primary and desired email address. Now, when I try to log i...

  • Casual Listener
  •   My Problem I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with m...
  • jglover42
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 174 Views
  • 2 replies
  • 0 likes

I charged ahead of time

I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/16

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  • Newbie
  • I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/1...
  • EthanS1
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Using iTunes Cards

I usually use iTunes cards to purchase premium , but it's not letting me do it anymore? What do I do? I don't have a credit card that's why I use iTunes cards but it's not working anymore.

  • Newbie
  • I usually use iTunes cards to purchase premium , but it's not letting me do it anymore? What do I do? I don't have a credit card that's why I use iTunes cards but it's not working anymore.
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Playlists löschen sich von Selbst

Ich habe Spotify Premium! Ich habe mir diverse Playlists runter geladen. Seit einer Geraumen Zeit löschen sich meine Playlists von selbst. Was soll ich machen. Ich habe Sporify auch schon mal Deinstalliert und wieder Installiert. Hat nichts gebracht.

  • Newbie
  • Ich habe Spotify Premium! Ich habe mir diverse Playlists runter geladen. Seit einer Geraumen Zeit löschen sich meine Playlists von selbst. Was soll ich machen. Ich habe Sporify auch schon mal Deinsta...
  • 438 Views
  • 0 replies
  • 0 likes
  • Premium
  • 438 Views
  • 0 replies
  • 0 likes

Family Premium Plan

Last week I subscribed for a Family Premium Plan, and today I got a mail saying that because they couldn't get the payment they've put my subscription at pause, now me and my family have free accounts again.I wonder why are they trying to charge the ...

  • Newbie
  • Last week I subscribed for a Family Premium Plan, and today I got a mail saying that because they couldn't get the payment they've put my subscription at pause, now me and my family have free account...
  • EthanS1
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

free trial problems

I set up a 30 day free trial yesterday and now it says it will charge my card on the 12 well I'd what world is living in but there is a huge difference between 30 and 2

  • Newbie
  • I set up a 30 day free trial yesterday and now it says it will charge my card on the 12 well I'd what world is living in but there is a huge difference between 30 and 2
  • lizkey395
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Forgot password AND email

I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also tried every email I have, but can't seem to find a...

  • Visitor
  • I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also...
  • Astame
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 124 Views
  • 1 replies
  • 0 likes

Pagado premium y sigo con FREE

Yo he hecho dos veces la subscripción porque la primera no a debitato y tampoco cambiado a premium, y ahora sigo con FREE y he pagado dos veces ! No lo sé que ha pasado con eso.. Y necesito ayuda ! ...

  • Newbie
  • Yo he hecho dos veces la subscripción porque la primera no a debitato y tampoco cambiado a premium, y ahora sigo con FREE y he pagado dos veces ! No lo sé que ha pasado con eso.. Y necesito ayuda ! ....
  • veronar05
  • Newbie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Other devices spotify downloaded on.

Hi, I have a premium spotify account and have it downloaded onto two mobile devices so that I can use one and my wife can use the other. My wife has left me and continues to use spotify, is there a way to stop her being able to listen to music and re...

  • Casual Listener
  • Hi,   I have a premium spotify account and have it downloaded onto two mobile devices so that I can use one and my wife can use the other. My wife has left me and continues to use spotify, is ...
  • Astame
  • Community Legend
  • 453 Views
  • 8 replies
  • 0 likes
  • Account
  • 453 Views
  • 8 replies
  • 0 likes

problema 3 meses por 1

como lo menciono en el argumento, regrese a premium solo por esta promo pero al contratar solo me dieron un mes y di click en el link del anuncio hasta se podia apreciar la leyenda en ingles que decia ¨3 for 1¨ por lo que yo pense estaba bien, creo y...

  • Newbie
  • como lo menciono en el argumento, regrese a premium solo por esta promo pero al contratar solo me dieron un mes y di click en el link del anuncio hasta se podia apreciar la leyenda en ingles que...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 171 Views
  • 0 replies
  • 0 likes

Being charged for premium but can't access features

I forgot my password and reset it but now its showing i have a free account and not premium, however my credit card is still being charged for having a premium account. I am using the same username that I was under for the premium account and the onl...

  • Newbie
  • I forgot my password and reset it but now its showing i have a free account and not premium, however my credit card is still being charged for having a premium account. I am using the same username t...
  • EthanS1
  • Community Legend
  • 247 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 247 Views
  • 1 replies
  • 1 likes

Upgrading through app store

Is it possible to upgrade to premium through the app store? I cannot find any buttons to upgrade. In the app store the premium features are shown with the price but i can not find anything to upgrade within the app.

  • Newbie
  • Is it possible to upgrade to premium through the app store? I cannot find any buttons to upgrade. In the app store the premium features are shown with the price but i can not find anything to upgrade...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Changing a billing card takes forever

Currently I am in Finland. My bank card is from Latvia and my country in Spotify should be set to Latvia. I needed to update my credit card info to a new credit card. When I go to the payment options and want to chose to pay by credit card so I can b...

  • Casual Listener
  • Currently I am in Finland. My bank card is from Latvia and my country in Spotify should be set to Latvia. I needed to update my credit card info to a new credit card. When I go to the payment options...
  • EthanS1
  • Community Legend
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 2 replies
  • 0 likes

spotify issue

I close my session and now I got this ugly message:An internal exception occured (address: 0x1235509) please contact support... what happened?

  • Newbie
  • I close my session and now I got this ugly message: An internal exception occured (address: 0x1235509) please contact support... what happened?    
  • EthanS1
  • Community Legend
  • 1062 Views
  • 3 replies
  • 0 likes
  • Account
  • 1062 Views
  • 3 replies
  • 0 likes