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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553466 Views

991 replies

116 likes

Account
  • 553466 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Student Account

I made an account and submitted it but entered in the wrong email. My account was charged but im still on the free subscription. I changed the email in m profile but not until after I had submitted for the student account please help.

Newbie

I made an account and submitted it but entered in the wrong email. My account was charged but im still on the free subscription. I changed the email in m profile but not until after I had submitted f...

169 Views

0 replies

0 likes

Account
  • 169 Views
  • 0 replies
  • 0 likes

Paid for £0.99 premium trial 3months but it stopped working after 1 week

Hey.I accepted my 7 days premium trial and then I bought 3month deal for 0.99 and I immediately canceled it so it wont charge me further more and I received message that my trial will end in 2016.07.05 which is exactly a week later and I cant get the...

Newbie

Hey. I accepted my 7 days premium trial and then I bought 3month deal for 0.99 and I immediately canceled it so it wont charge me further more and I received message that my trial will end in 2016.0...

karasimon

Newbie

206 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

I dont have credit card ,

i dont have credit card , i want subscriotion my account by apple ID creditCan you help me?

Newbie

i dont have credit card , i want subscriotion my account by apple ID credit Can you help me?

238 Views

0 replies

0 likes

Other
Subscription
  • 238 Views
  • 0 replies
  • 0 likes

SPOTIFY PHONE NUMBER

SPOTIFY - YOU DISCONNECT YOUR PHONE NUMBER??? WHY??? TOO MANY PEOPLE CALLING TO COMPLAIN TO YOU??? COWARDS. ANSWER MY TWEETS. ANSWER MY EMAIL. ANSWER MY POSTS!! COWARDS. OWN IT. ANSWER ME

Casual Listener

SPOTIFY - YOU DISCONNECT YOUR PHONE NUMBER???  WHY???  TOO MANY PEOPLE CALLING TO COMPLAIN TO YOU???  COWARDS.  ANSWER MY TWEETS.  ANSWER MY EMAIL.  ANSWER MY POSTS!!&nb...

368 Views

0 replies

0 likes

Account
  • 368 Views
  • 0 replies
  • 0 likes

Double suscription?

Hello, I just entered a code for a familiar suscription, I had already the normal premium, but now I can not see where to cancel the old normal premium, is it cancelled automatically when I entered the familiar one?

Newbie

Hello, I just entered a code for a familiar suscription, I had already the normal premium, but now I can not see where to cancel the old normal premium, is it cancelled automatically when I entered t...

199 Views

0 replies

0 likes

Premium
  • 199 Views
  • 0 replies
  • 0 likes

Canvio de subscripcion de premium a familiar y pago dos veces, porque???? como puedo hablar spotify

Hola alguien puede decir como puedo quejarme, hoy he canviado de premium a familiar y resulta que pago la premium y tambien la familiar!!! podia esperar y hacer el canvio mas tarde. no quiero ningum regalo solo pagar la parte proporcional. creo que m...

Newbie

Hola alguien puede decir como puedo quejarme, hoy he canviado de premium a familiar y resulta que pago la premium y tambien la familiar!!! podia esperar y hacer el canvio mas tarde. no quiero ningum ...

624 Views

0 replies

0 likes

Subscription
  • 624 Views
  • 0 replies
  • 0 likes

Is it possible to cancel your Premium subscription without losing your 0.99 Premium trail?

I would like to use the 3 months Premium for 0.99.Is it possible to cancel the Premium subscription directly, without losing my Premium for 3 months? I hope anyone can answer this question for me.

Newbie

I would like to use the 3 months Premium for 0.99. Is it possible to cancel the Premium subscription directly, without losing my Premium for 3 months?   I hope anyone can answer this question...

265 Views

0 replies

0 likes

Premium
Subscription
  • 265 Views
  • 0 replies
  • 0 likes

Two times you bill me for Spotify Family!

Hello, for some problems in my spotify account, Ithe first time a payspotify Family it seems that it doesn`t work, so a few days later, when nobody of my family cant logg, I logg myself again, with the same account and same credit card, and now you b...

Newbie

Hello, for some problems in my spotify account, Ithe first time a payspotify Family it seems that it doesn`t work, so a few days later, when nobody of my family cant logg, I logg myself again, with&n...

231 Views

0 replies

0 likes

Account
  • 231 Views
  • 0 replies
  • 0 likes

Сountry of registration itself has changed

When I registred, I changed my country, but now selected Canada. What can I do? (I want return my playlist)

Newbie

When I registred, I changed my country, but now selected Canada. What can I do? (I want return my playlist)

177 Views

0 replies

0 likes

Account
  • 177 Views
  • 0 replies
  • 0 likes

connect facebook friend list to spotify acct

When I originally initiated my acct via Facebook, I denied Spotify access to my friend list. Is there a way to now allow Spotify access to my friend list at this point or do I need to cancel / reinstate my subscription in order to do so?

Newbie

When I originally initiated my acct via Facebook, I denied Spotify access to my friend list. Is there a way to now allow Spotify access to my friend list at this point or do I need to cancel / reinst...

239 Views

0 replies

0 likes

Account
Other
  • 239 Views
  • 0 replies
  • 0 likes

3 months subscription - expired after 1 month!

I applied for a promo of 3 months subscription for 9,99 euro, but after 1 month - guess what? - my paypal account alerted me Spotify took others 9,99 euro! why??

Newbie

I applied for a promo of 3 months subscription for 9,99 euro, but after 1 month - guess what? - my paypal account alerted me Spotify took others 9,99 euro! why??

266 Views

0 replies

0 likes

Account
Premium
Subscription
  • 266 Views
  • 0 replies
  • 0 likes

Facebook login

Hi I deleted my old spotify account that was linked to my facebook and now i want to use that email for another account but it wont let me access the other account it wont let me login saying that i do not have an account with facebook then when i tr...

Newbie

Hi I deleted my old spotify account that was linked to my facebook and now i want to use that email for another account but it wont let me access the other account it wont let me login saying that i ...

198 Views

0 replies

0 likes

Account
Login
  • 198 Views
  • 0 replies
  • 0 likes

Cancelar a compra no cartao (Retrieve money)

Usei o spotify premium por 3 dias somente, gostaria de reaver o valor pago de 14,99. Pois migrei para um plano familiar com minha familia.I used my "solo" premium for only 3 days, than i want to retrieve my money back because i using a family plan no...

Casual Listener

Usei o spotify premium por 3 dias somente, gostaria de reaver o valor pago de 14,99. Pois migrei para um plano familiar com minha familia. I used my "solo" premium for only 3 days, than i want to re...

Bittencourt

Spotify Star

311 Views

3 replies

0 likes

Account
Premium
  • 311 Views
  • 3 replies
  • 0 likes

Subscribed to Premium but can't use it

Hey!Subscribed to Premium yesterday. Status is Premium, tried to log out/in and reinstallStill not working. Need it really fast. Help???

Newbie

Hey! Subscribed to Premium yesterday. Status is Premium, tried to log out/in and reinstall Still not working. Need it really fast. Help???

197 Views

0 replies

0 likes

Premium
  • 197 Views
  • 0 replies
  • 0 likes

0,99 premium promotion but paied 9,99 why?

I had 0,99 premium promotion but when i was transferred through paypal it was 9,99 and I paied because I didn't realized immediatly.What I can do? The 0,99 promotion will be available until tomorrow. RegardsAlessio

Newbie

I had 0,99 premium promotion but when i was transferred through paypal it was 9,99 and I paied because I didn't realized immediatly. What I can do? The 0,99 promotion will be available until to...

213 Views

0 replies

1 likes

Account
Premium
  • 213 Views
  • 0 replies
  • 1 likes

Linking spotify account (facebook) to spotify account (non-facebook)

Hi everybody, I accidentally made 2 accounts for spotify, 1 through facebook and 1 normal one, by logging in with an emailadress and password. Is it possible for me to link those 2 accounts together so the playlists get merged? I accidentaly accepted...

Newbie

Hi everybody,   I accidentally made 2 accounts for spotify, 1 through facebook and 1 normal one, by logging in with an emailadress and password. Is it possible for me to link those 2 accounts ...

204 Views

0 replies

0 likes

Account
Subscription
  • 204 Views
  • 0 replies
  • 0 likes

3 Months for 99p

I have been recieving emails offering me 3 months of Spotify for 99p, but when I click on the links and log in it offers me 3 months for £9.99p. Looks like double standards Spotify.

Newbie

I have been recieving emails offering me 3 months of Spotify for 99p, but when I click on the links and log in it offers me 3 months for £9.99p. Looks like double standards Spotify.

320 Views

0 replies

0 likes

Premium
  • 320 Views
  • 0 replies
  • 0 likes

payment

My idea is for you to have payment options that actually works!Been trying to jump on your limited 3months offer but keep getting error message saying there's something wrong with my card/bank when I just made a different payment 5 minutes earlier.No...

Newbie

My idea is for you to have payment options that actually works! Been trying to jump on your limited 3months offer but keep getting error message saying there's something wrong with my card/bank when...

user-removed

Not applicable

505 Views

1 replies

1 likes

Payment
  • 505 Views
  • 1 replies
  • 1 likes