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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155229 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155229 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10567 Views
  • 3 replies
  • 10 likes
  • Security
  • 10567 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505798 Views
  • 985 replies
  • 112 likes
  • Account
  • 505798 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124363 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124363 Views
  • 74 replies
  • 12 likes

Subscription

I' am currently using the free subscription plan but getting charged the monthly premium I would like to get a number to call customer service to get my money back

  • Newbie
  • I' am currently using the free subscription plan but getting charged the monthly premium I would like to get a number to call customer service to get my money back
  • osornios
  • Spotify Star
  • 860 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 860 Views
  • 2 replies
  • 0 likes

Spotify family

I have sent a link to my daughter who has created a new profile. Now I can´t find her to share my playlists. Why? We are Facebook friends, but still her name doesn´t come up when I look for her.

  • Newbie
  • I have sent a link to my daughter who has created  a new profile. Now I can´t find her to share my playlists. Why? We are Facebook friends, but still her name doesn´t come up when I look for her.
  • Astame
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Account been hacked

Hi! Someone hacked my account and changed the e-mail adress and password and now I can't access it anymore. Need help to get control over my account again. Can someone from Spotify please get back to me! /Camillacamillajacobson@live.se

  • Newbie
  • Hi!  Someone hacked my account and changed the e-mail adress and password and now I can't access it anymore. Need help to get control over my account again. Can someone from Spotify please get ...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Subscription deal

I was sent the 3 months for $0.99 deal in an email that I shared with a friend. We both signed in to take advantage of the deal, but apparently he was a split second faster than me, because now it won't let me sign up for the deal. It keeps saying I'...

  • Newbie
  • I was sent the 3 months for $0.99 deal in an email that I shared with a friend. We both signed in to take advantage of the deal, but apparently he was a split second faster than me, because now it wo...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Ya pague con banca en linea y no me cambia a premium

Estoy muy molesto por que realize mi pago y no me cambia a premium y no hay ningún numero donde me puedan hacer la aclaracion tengo el screen donde se puede ver que el pago fue echo

  • Newbie
  • Estoy muy molesto por que realize mi pago y no me cambia a premium y no hay ningún numero donde me puedan hacer la aclaracion tengo el screen donde se puede ver que el pago fue echo
  • osornios
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Premium
  • 333 Views
  • 1 replies
  • 0 likes

I subscribed to Premium with special action, but my account doesn't confirm that

Hi,In the Netherlands, there is an action to have Premium for 3 months for just 0.99 cents. I have just subscribed to that, but my account says it will take 9,99 next month.How can I get in touch to fix this?Thanks, Peter.

  • Newbie
  • Hi, In the Netherlands, there is an action to have Premium for 3 months for just 0.99 cents. I have just subscribed to that, but my account says it will take 9,99 next month. How can I get in touch...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Unable to log in

Hi! When trying to log in I get the message account already created. However I'm NOT trying to create a new account but simply to log in!

  • Visitor
  • Hi! When trying to log in I get the message account already created. However I'm NOT trying to create a new account but simply to log in!
  • Bittencourt
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • Login
  • 317 Views
  • 3 replies
  • 0 likes

Solved!! Account username problem

Hi, someone create a new account with my email on spotify and then they use one username that i don't like, so i want to delete my account to create another one or change my username.

  • Casual Listener
  • Hi, someone create a new account with my email on spotify and then they use one username that i don't like, so i want to delete my account to create another one or change my username.
  • 174vity
  • Casual Listener
  • 784 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 784 Views
  • 6 replies
  • 0 likes

Update payment failure

My debit card expired so I need to update my payment details, I've tried several different cards and none work, the details are correct there is just a message every time saying it has been unsuccessful.

  • Casual Listener
  •   My debit card expired so I need to update my payment details, I've tried several different cards and none work, the details are correct there is just a message every time saying it has been u...
  • osornios
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 3 replies
  • 0 likes

Payment problem

Hello, I'm a student of USA community college, but I'm getting charged 12.99 for the premium app instead of 4.99 which is the fare for students. How can I fix this?

  • Casual Listener
  • Hello, I'm a student of USA community college, but I'm getting charged 12.99 for the premium app instead of 4.99 which is the fare for students. How can I fix this?
  • Astame
  • Community Legend
  • 235 Views
  • 3 replies
  • 0 likes
  • Premium
  • 235 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me han robado. Me cobró 3 veces que hago.

Me cobraron el plan familiar y el normal 3 veces que puedo hacer porque aparte ni tengo el familiar solo el cobro.

  • Newbie
  • Me cobraron el plan familiar y el normal 3 veces que puedo hacer porque aparte ni tengo el familiar solo el cobro.
  • Carlos
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Spotify Fraudulently Charging Card Multiple Times

Spotify has charged my card 2 times today for $4.99, however my account is still free. I cancelled my account a week or so ago and I wanted to reactivate with my student discount. Evidently, you cannot pay with PayPal for the student subscription any...

  • Casual Listener
  • Spotify has charged my card 2 times today for $4.99, however my account is still free.   I cancelled my account a week or so ago and I wanted to reactivate with my student discount. Evidently,...
  • Lucascamino99
  • Newbie
  • 501 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 501 Views
  • 2 replies
  • 0 likes

My $9

I clicked the banner for the .99 promotion. The amount taken was 9.99 I would like my $9 back. I should only be charged .99 cents for 3 months the way it was advertised. Who's gonna fix this?????

  • Newbie
  • I clicked the banner for the .99 promotion. The amount taken was 9.99 I would like my $9 back. I should only be charged .99 cents for 3 months the way it was advertised. Who's gonna fix this?????
  • 134 Views
  • 0 replies
  • 0 likes
  • Premium
  • 134 Views
  • 0 replies
  • 0 likes

Canceling Premium without password or E-mail

The Spotify user I've usually used (fredrikstokkebryn) recently changed it's password by itself and I didn't know what E-mail it's linked with. So the family has bought Family Premium and I've joined in with another account (Frestokk). How do I cance...

  • Newbie
  • The Spotify user I've usually used (fredrikstokkebryn) recently changed it's password by itself and I didn't know what E-mail it's linked with. So the family has bought Family Premium and I've joined...
  • DasPeter
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Spotify charged me 1.12 (5) times on my credit card

I was planning to do the 99 cents for 3 months, but it said i have already used this deal and brought me to the 10$ page which i didnt want to do so i just backed out. I tried making a new account for this deal but i think the deal is linked to your ...

  • Newbie
  • I was planning to do the 99 cents for 3 months, but it said i have already used this deal and brought me to the 10$ page which i didnt want to do so i just backed out. I tried making a new account fo...
  • Bujahking
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 189 Views
  • 2 replies
  • 0 likes

Hacked Account

I started with premium a couple of weeks ago, I share the account with my girlfriend. Recently I started seeing playlists that we didnt listen to, and in offline there were other devices that I don't know. I changed my password, is there anything els...

  • Newbie
  • I started with premium a couple of weeks ago, I share the account with my girlfriend. Recently I started seeing playlists that we didnt listen to, and in offline there were other devices th...
  • nhubbard
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 324 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium and wasn't upgraded

Hi, I´m from Mexico and I´m having problems with my payments since I paid to upgrade my free account to a premium account. The charge was made given that I have received the notification from my bank. It's worth mentioning that the charge was made tw...

  • Newbie
  • Hi, I´m from Mexico and I´m having problems with my payments since I paid to upgrade my free account to a premium account. The charge was made given that I have received the notification from my...
  • DasPeter
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Won't give option to upgrade to premium on mobile

I'm trying to upgrade to premium on my iPhone but it won't even give me the option to do so. I go to settings and press the account bar and the only thing it says is the subscription is free and it has no other option to upgrade

  • Newbie
  • I'm trying to upgrade to premium on my iPhone but it won't even give me the option to do so. I go to settings and press the account bar and the only thing it says is the subscription is free and it h...
  • DasPeter
  • Community Legend
  • 4172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4172 Views
  • 1 replies
  • 0 likes