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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14648 Views

7 replies

11 likes

Security
  • 14648 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551945 Views

991 replies

115 likes

Account
  • 551945 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130953 Views

74 replies

12 likes

Account
Login
Premium
  • 130953 Views
  • 74 replies
  • 12 likes

Can't change my name

I created a Spotify account with a name different from my facebook name. When I linked it, the spotify name changed. I unlinked it cuz i don't want my facebook name on spotify, but now I can't get my original spotify name. What can i do?

Newbie

I created a Spotify account with a name different from my facebook name. When I linked it, the spotify name changed. I unlinked it cuz i don't want my facebook name on spotify, but now I can't get my...

osornios

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Only got one month instead of three spotify Premium

Hello today I heard an advertisment on spotify which said: "buy now spotify Premium for one month and get three month"I did it but I got only one Month.Please help and sorry for my bad english.

Newbie

Hello today I heard an advertisment on spotify which said: "buy now spotify Premium for one month and get three month" I did it but I got only one Month. Please help and sorry for my bad english.

CarlaCola

Newbie

306 Views

2 replies

1 likes

Account
Premium
Subscription
  • 306 Views
  • 2 replies
  • 1 likes

On a free trial but wanted to pay for the three months premium 0.99 cent deal

Hello, i wanted to purchase the three month premium on the phone but when i clicked try pemium it just activated the free trial. i know the free trial is 7 days. I also put my info for the 3 month .99 cent but that offer ends on the 30th of this mont...

Newbie

Hello, i wanted to purchase the three month premium on the phone but when i clicked try pemium it just activated the free trial. i know the free trial is 7 days. I also put my info for the 3 month .9...

osornios

Spotify Star

305 Views

1 replies

0 likes

Subscription
  • 305 Views
  • 1 replies
  • 0 likes

He pagado la cuota de este mes y no se me actualiza la cuenta

Hola, He pagado, tarde, la cuota de este mes de Spotify Premium y me sigue enviando mensaje de que si no actualizo los datos me cancelarán la suscripción en 5 días. EL problema es que ya me lo han cargado en la cuenta, pero no se me actualiza la cuen...

Regular

Hola,   He pagado, tarde, la cuota de este mes de Spotify Premium y me sigue enviando mensaje de que si no actualizo los datos me cancelarán la suscripción en 5 días. EL problema es que ya me ...

osornios

Spotify Star

882 Views

6 replies

3 likes

Account
Premium
Subscription
  • 882 Views
  • 6 replies
  • 3 likes

Account Charged

I am needing to speak with someone at SPOTIFY to understand why my account was charged and I do not have any of the premium features. i.e. no commericals, any selection. But I charged for it??????

Newbie

I am needing to speak with someone at SPOTIFY to understand why my account was charged and I do not have any of the premium features. i.e. no commericals, any selection.   But I charged for it...

wolf123r

Casual Listener

421 Views

3 replies

0 likes

Premium
  • 421 Views
  • 3 replies
  • 0 likes

Spotify Familiar para el Trabajo

Hola! Quisiera contratar este Plan Familiar con mis compañeros de trabajo. Pasamos más de 9 horas en las oficinas. ¿Es posible?

Newbie

Hola! Quisiera contratar este Plan Familiar con mis compañeros de trabajo. Pasamos más de 9 horas en las oficinas. ¿Es posible?

246 Views

0 replies

0 likes

Other
  • 246 Views
  • 0 replies
  • 0 likes

Gift card purchase issues

I have been subscribing to Spotify Premium by buying gift cards in supermarkets and redeeming them online since I first came to Spotify. Recently I have had issues with redeeming the code, the code I entered worked fine but when I tried to use premiu...

Newbie

I have been subscribing to Spotify Premium by buying gift cards in supermarkets and redeeming them online since I first came to Spotify. Recently I have had issues with redeeming the code, the code I...

Almacutie313

Casual Listener

476 Views

2 replies

1 likes

Subscription
  • 476 Views
  • 2 replies
  • 1 likes

Can't log in with Facebook with Spotify included as authorized in Facebook app page

Although Spotify has connected with Facebook and it shows as authorized in Facebook's app page, at Spotify user's general configs, Facebook show as not connected, by still showing "connect with Facebook". See linkshttps://www.facebook.com/settings?ta...

Newbie

Although Spotify has connected with Facebook and it shows as authorized in Facebook's app page, at Spotify user's general configs, Facebook show as not connected, by still showing "connect with Faceb...

295 Views

0 replies

0 likes

Premium
  • 295 Views
  • 0 replies
  • 0 likes

Canada to US

Hi, I'm in Canada and I'd like to use the 3-month offer for $0.99. I'm going to the U.S. for 2 months. Will my Canadian Premium Subscription work for the 2 months while I'm in the US? Thanks

Newbie

Hi, I'm in Canada and I'd like to use the 3-month offer for $0.99. I'm going to the U.S. for 2 months. Will my Canadian Premium Subscription work for the 2 months while I'm in the US?   Thanks

224 Views

0 replies

0 likes

Account
Premium
Subscription
  • 224 Views
  • 0 replies
  • 0 likes

Pague premiun y sigo en gratis

Pague la promoción premiun de 3 meses por $9 pesos y se me cargo a la tarjeta 3 veces y sigo en gratis como si no allá pagado

Newbie

Pague la promoción premiun de 3 meses por $9 pesos y se me cargo a la tarjeta 3 veces y sigo en gratis como si no allá pagado

iqjmvelasquez

Newbie

382 Views

3 replies

0 likes

Account
Other
Premium
  • 382 Views
  • 3 replies
  • 0 likes

Ability to Delete Radio Stations

How can I change the due date of my account? Every month I'm having problems...

Newbie

How can I change the due date of my account? Every month I'm having problems...

165 Views

0 replies

0 likes

Account
Other
Premium
  • 165 Views
  • 0 replies
  • 0 likes

Re-subscription for Summer promo but expiring in a month??!?

As you know, Spotify's having the promo for premium for €9.99 for 3 months. I read before that it only applies to people who unsubscribed before 16th of April. And I remember I unsubscribed around the first week of April. And the promo will expire to...

Newbie

As you know, Spotify's having the promo for premium for €9.99 for 3 months. I read before that it only applies to people who unsubscribed before 16th of April. And I remember I unsubscribed arou...

311 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 311 Views
  • 0 replies
  • 0 likes

No recuerdo mi cuenta

Saludos.Me hice una cuenta en spotify y la hice premium por tres meses a 0.99, el problema es que me salí de la cuenta y ahora no recuerdo con que email la registré ni la contraseña, ni nombre de usuario. Que puedo hacer?? Gracias.

Visitor

Saludos. Me hice una cuenta en spotify y la hice premium por tres meses a 0.99, el problema es que me salí de la cuenta y ahora no recuerdo con que email la registré ni la contraseña, ni nombre de...

user-removed

Not applicable

428 Views

2 replies

0 likes

Account
Login
Premium
  • 428 Views
  • 2 replies
  • 0 likes

Klarna

My problem is, that it don't work to pay with Klarna.I tryed it three times and every time appear the same failure:German:Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet....

Newbie

My problem is, that it don't work to pay with Klarna. I tryed it three times and every time appear the same failure: German:Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag...

438 Views

0 replies

0 likes

Premium
  • 438 Views
  • 0 replies
  • 0 likes

Can't upgrade to premium

So i'd normally go out and buy a $20 itunes card and top up my spotify premium once it runs out. This time i went to do it, put the money in, go to the account screen and it doesn't even give me the option to upgrade to premium. It just says "Subscrp...

Casual Listener

So i'd normally go out and buy a $20 itunes card and top up my spotify premium once it runs out. This time i went to do it, put the money in, go to the account screen and it doesn't even give me the ...

Paoloml12

Newbie

608 Views

3 replies

0 likes

Premium
  • 608 Views
  • 3 replies
  • 0 likes

Charged but not receiving premium

I tried to suscribe for the student discount but it said they could not find me as a student. I assumed that meant they would not charge me. I just checked my account and they pulled the amount of the student discount but I don't have any of the upgr...

Newbie

I tried to suscribe for the student discount but it said they could not find me as a student. I assumed that meant they would not charge me. I just checked my account and they pulled the amount of th...

214 Views

0 replies

0 likes

Subscription
  • 214 Views
  • 0 replies
  • 0 likes

Student Account

I made an account and submitted it but entered in the wrong email. My account was charged but im still on the free subscription. I changed the email in m profile but not until after I had submitted for the student account please help.

Newbie

I made an account and submitted it but entered in the wrong email. My account was charged but im still on the free subscription. I changed the email in m profile but not until after I had submitted f...

169 Views

0 replies

0 likes

Account
  • 169 Views
  • 0 replies
  • 0 likes

Paid for £0.99 premium trial 3months but it stopped working after 1 week

Hey.I accepted my 7 days premium trial and then I bought 3month deal for 0.99 and I immediately canceled it so it wont charge me further more and I received message that my trial will end in 2016.07.05 which is exactly a week later and I cant get the...

Newbie

Hey. I accepted my 7 days premium trial and then I bought 3month deal for 0.99 and I immediately canceled it so it wont charge me further more and I received message that my trial will end in 2016.0...

karasimon

Newbie

203 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 203 Views
  • 1 replies
  • 0 likes

I dont have credit card ,

i dont have credit card , i want subscriotion my account by apple ID creditCan you help me?

Newbie

i dont have credit card , i want subscriotion my account by apple ID credit Can you help me?

237 Views

0 replies

0 likes

Other
Subscription
  • 237 Views
  • 0 replies
  • 0 likes

SPOTIFY PHONE NUMBER

SPOTIFY - YOU DISCONNECT YOUR PHONE NUMBER??? WHY??? TOO MANY PEOPLE CALLING TO COMPLAIN TO YOU??? COWARDS. ANSWER MY TWEETS. ANSWER MY EMAIL. ANSWER MY POSTS!! COWARDS. OWN IT. ANSWER ME

Casual Listener

SPOTIFY - YOU DISCONNECT YOUR PHONE NUMBER???  WHY???  TOO MANY PEOPLE CALLING TO COMPLAIN TO YOU???  COWARDS.  ANSWER MY TWEETS.  ANSWER MY EMAIL.  ANSWER MY POSTS!!&nb...

367 Views

0 replies

0 likes

Account
  • 367 Views
  • 0 replies
  • 0 likes