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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
  • 654558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

  • 735119 Views
  • 18 replies
  • 29 likes

Solved!! Existing play list from other accounts

My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.

Newbie

My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.

LordRollin

Community Legend

257 Views

1 replies

0 likes

Premium
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family, living in a country, working in another (cross-border worker)

Hi, I live in Spain and so my family does, but I daily cross the border to Gibraltar (UK) as I work there and use Spotify from there with my premium account. Could I apply for Premium for Family account? I mean, could I use that account in my office ...

Casual Listener

Hi,   I live in Spain and so my family does, but I daily cross the border to Gibraltar (UK) as I work there and use Spotify from there with my premium account. Could I apply for Premium for Fa...

rafajcc

Casual Listener

793 Views

2 replies

0 likes

Account
Premium
Subscription
  • 793 Views
  • 2 replies
  • 0 likes

Charged, no premium, how do I fix it?

I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's not premium. I've deleted the app, signed out,check...

Newbie

I was trying to set up the student spotify membership and as I was filling out my schools information the WiFi crashed and reset the sign up. I got an email saying I was charged but when I look it's ...

223 Views

0 replies

0 likes

Premium
Subscription
  • 223 Views
  • 0 replies
  • 0 likes

Tarjeta de ragalo

Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????

Newbie

Si canjeo las tarjetas de regalo, puedo pagar la suscripción familiar o sólo la individual Premium????

260 Views

0 replies

0 likes

Account
  • 260 Views
  • 0 replies
  • 0 likes

Can't receive password reset email

The email did not go to my spam folder.I do log in with Facebook.I changed my Facebook password.I don't know what else to do. Some step by step instructions would be greatly appreciated.

Newbie

The email did not go to my spam folder. I do log in with Facebook. I changed my Facebook password. I don't know what else to do. Some step by step instructions would be greatly appreciated.

186 Views

0 replies

0 likes

Account
Login
  • 186 Views
  • 0 replies
  • 0 likes

3 Months Premium for $0.99

I was trying to sign up for the new offer of 3 months of Premium for 99 cents but it wouldn't go through, said I was ineligible even though it's a new account and I was still charged for it.

Casual Listener

I was trying to sign up for the new offer of 3 months of Premium for 99 cents but it wouldn't go through, said I was ineligible even though it's a new account and I was still charged for it.&nbs...

Liv20

Newbie

53371 Views

4 replies

5 likes

Account
Subscription
  • 53371 Views
  • 4 replies
  • 5 likes

PayPal failed

Hello,today i saw the offer "3Month for 0,99,-" made a try directly.But when i had to make a hook at the box that they can book money after the 3 month, i continued.But at the moment the Money had to go to Spotify the App sends me to the Box from the...

Casual Listener

Hello, today i saw the offer "3Month for 0,99,-"  made a try directly. But when i had to make a hook at the box that they can book money after the 3 month, i continued. But at the moment the ...

juliuss334

Newbie

386 Views

1 replies

0 likes

Premium
  • 386 Views
  • 1 replies
  • 0 likes

Edit User Name

I need to change my username. Please fix it.

Newbie

I need to change my username. Please fix it.

user-removed

Not applicable

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

cancel spotify premium for spotify family?

If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved music. Thanks!

Casual Listener

If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved m...

Spoatyboaty2

Newbie

509 Views

4 replies

0 likes

Other
Premium
Unlimited
  • 509 Views
  • 4 replies
  • 0 likes

Cuenta premium a familiy

Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica family o tengo que esperar a que termine mi plazo del...

Newbie

Hola! Tengo mi cuenta premium pagada hasta finales de este año, pero quiero contratar el paquete family, quiero saber si puedo realizar la contratación pagando únicamente la diferencia que implica fa...

230 Views

0 replies

0 likes

Premium
  • 230 Views
  • 0 replies
  • 0 likes

Premium Account no longer working

BUT I AM STILL PAYING! I am extremely pissed off because I cannot access my premium functions, there are no phone numbers to reach this company for help, and the troubleshooting suggestions do not work. I have uninstalled the app, reinstalled, log ba...

Casual Listener

BUT I AM STILL PAYING! I am extremely pissed off because I cannot access my premium functions, there are no phone numbers to reach this company for help, and the troubleshooting suggestions do not wo...

MattSuda

Spotify Star

221 Views

2 replies

0 likes

  • 221 Views
  • 2 replies
  • 0 likes

Residence family plan

I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same country). Can you confirm whether that requirement i...

Casual Listener

I have read the terms and conditions of the family plan and do not mention anything about the possibility of adding to the family olan friends who do not reside at the same address (yes in the same c...

LordRollin

Community Legend

440 Views

3 replies

0 likes

Subscription
  • 440 Views
  • 3 replies
  • 0 likes

Ayuda!!!!

Hola que tal espero que se encuentren bien todos y también espero que alguien sepa hablar español y me ayude pague para ser premium ya cerré sesión ya instale de nuevo el programa y sigo sin ser premium el cargo se hizo a mi tarjeta y no tengo mi cue...

Casual Listener

Hola que tal espero que se encuentren bien todos y también espero que alguien sepa hablar español y me ayude pague para ser premium ya cerré sesión ya instale de nuevo el programa y sigo sin ser prem...

123mawdj

Casual Listener

1379 Views

10 replies

0 likes

Premium
  • 1379 Views
  • 10 replies
  • 0 likes

Gift So how to predict if account is eligible to move to Family

My account is good for over a year. It was a gift, i do not know where it was purchased.It says if eligible I will get a new end date as it moves forward to cover family cost instead of single but it seems I must switch to find out?????It needs my cr...

Casual Listener

My account is good for over a year.  It was a gift, i do not know where it was purchased. It says if eligible I will get a new end date as it moves forward to cover family cost instead of singl...

dmln66

Casual Listener

322 Views

4 replies

0 likes

Account
Premium
Subscription
  • 322 Views
  • 4 replies
  • 0 likes

Current family promotion is $15 a month for 6 accounts. What is the duration of the promotion?

I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?

Newbie

I've checked terms and conditions, and I've searched around. Is this $15 a month for 6 months? A year? In perpetuity (*until there is a price increase)?

LordRollin

Community Legend

307 Views

1 replies

0 likes

Account
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Deal or No deal??

Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am ineligible and will be charged $9.99 a month. So, am...

Casual Listener

Hi, I recently tried Spotify premium for a week and I recieved an email with a continuing offer for 3months/99¢. In the terms and conditions it states that if I have tried premium already then I am i...

kristinaclays

Casual Listener

300 Views

2 replies

0 likes

Account
  • 300 Views
  • 2 replies
  • 0 likes

Quiero borrar permanentemente mi cuenta de Spotify

¡Hola! Tengo dos cuentas y me gustaría cerrar esta. Espero su respuesta con rápida atención. ¡Gracias!

Visitor

¡Hola!   Tengo dos cuentas y me gustaría cerrar esta.   Espero su respuesta con rápida atención. ¡Gracias!

adrianamurillo9

Newbie

390 Views

1 replies

0 likes

Account
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing premium users to Family Account

So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions: 1. Do they need to cancel their current subscription first?2...

Casual Listener

So I just made the switch from Google Play Music to Spotify because my fiancee and daughter both use Spotify already. They are both Premium Users currently and I have a couple of questions:   ...

robertotaylor

Casual Listener

7599 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 7599 Views
  • 4 replies
  • 0 likes

Solved!! Spotfiy has cheated me

What is this ? I bought 3 month premium for 1 Turkish Lira. After 5 days i look at my credit card and i saw Spotfiy take it for 4 time. It is ridicilous. Give my money back.

Casual Listener

  What is this ? I bought 3 month premium for 1 Turkish Lira. After 5 days i look at my credit card and i saw Spotfiy take it for 4 time. It is ridicilous. Give my money back.  

LordRollin

Community Legend

537 Views

3 replies

0 likes

Account
Premium
Subscription
  • 537 Views
  • 3 replies
  • 0 likes

Stop payment charges to cancelled subscription

I've already cancelled my subscription but still received payment charges to my credit card, per advice of the bank spotify should inform them stop the charges. I hope you could help me on thisDo you have any contact no. For us to communicate our con...

Newbie

I've already cancelled my subscription but still received payment charges to my credit card, per advice of the bank spotify should inform them stop the charges. I hope you could help me on this Do y...

user-removed

Not applicable

203 Views

1 replies

0 likes

Subscription
  • 203 Views
  • 1 replies
  • 0 likes