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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14861 Views

7 replies

11 likes

Security
  • 14861 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554445 Views

991 replies

116 likes

Account
  • 554445 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131234 Views

74 replies

12 likes

Account
Login
Premium
  • 131234 Views
  • 74 replies
  • 12 likes

Spotify Family another country

Hi there. My father in law sent my email with invitaion for spotify Family premium but he is in mexico and im in Bulgaria. Can u please issue the problem. My username is djvibee. His account is colorado1957.

Newbie

Hi there. My father in law sent my email with invitaion for spotify Family premium but he is in mexico and im in Bulgaria. Can u please issue the problem. My username is djvibee. His account is color...

Maxim

Spotify Star

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed using iTunes renew subscription and it doesn't work

Today I renewed my subscription of spotify premium ($15) with an iTunes card, I went onto the app on my iPad and the program on my PC and it says I still have Spotify Free.I have had no problems with renewing it for the past 2 months and now I have t...

Visitor

Today I renewed my subscription of spotify premium ($15) with an iTunes card, I went onto the app on my iPad and the program on my PC and it says I still have Spotify Free. I have had no problems wi...

Maxim

Spotify Star

1232 Views

11 replies

0 likes

Account
Premium
Subscription
  • 1232 Views
  • 11 replies
  • 0 likes

Reapplying for subscription and won't accept my debit card?

It keeps saying there is something wrong with my card when there is nothing wrong with it?

Newbie

It keeps saying there is something wrong with my card when there is nothing wrong with it? 

214 Views

0 replies

0 likes

Subscription
  • 214 Views
  • 0 replies
  • 0 likes

Three months premium for 0.99 euros

I just suscribed for a three months premium account for 0.99 euros but when i introduced my credit cards information, it said it was 9.99 euros. I want to know if I will be charged the usual amount and not the one offered, in which case I will want t...

Newbie

I just suscribed for a three months premium account for 0.99 euros but when i introduced my credit cards information, it said it was 9.99 euros. I want to know if I will be charged the usual amount a...

Goyobuganem

Newbie

2601 Views

4 replies

0 likes

  • 2601 Views
  • 4 replies
  • 0 likes

All my music disappeared!

Hi all! This morning opening my Spotify, I hade a Code 408 error (I was abroad and now I am in a different country). When I logged in after changing the country, ALL my music is gone!Please help, I have been looking around but can't find a solution. ...

Newbie

Hi all!   This morning opening my Spotify, I hade a Code 408 error (I was abroad and now I am in a different country). When I logged in after changing the country, ALL my music is gone! Pleas...

185 Views

0 replies

0 likes

Account
Free
  • 185 Views
  • 0 replies
  • 0 likes

spotify premium + vodafone

hi,I recently purchuased the vodafone's offer which include 12 months to spotify premium for free but as soon as I submit, vodafone has charged me with 9.99 euro on the sim credit although sotify should be free for 12 months. Can I have a refund?if s...

Newbie

hi, I recently purchuased the vodafone's offer which include 12 months to spotify premium for free but as soon as I submit, vodafone has charged me with 9.99 euro on the sim credit although sotify s...

246 Views

0 replies

0 likes

Premium
  • 246 Views
  • 0 replies
  • 0 likes

Payment details

I have changed my payment details numerous times, but it still seems to be taking the money from the accout i started premium with. Now this wouldnt be an issue but that account is my mums and now i can pay for it myself i changed it but it has never...

Newbie

I have changed my payment details numerous times, but it still seems to be taking the money from the accout i started premium with. Now this wouldnt be an issue but that account is my mums and now i ...

203 Views

0 replies

0 likes

Premium
  • 203 Views
  • 0 replies
  • 0 likes

Spotify familiar

Hola cuanto termino pagando por spotify familiar en total por las 6 cuentas?

Newbie

Hola cuanto termino pagando por spotify familiar en total por las 6 cuentas?

201 Views

0 replies

0 likes

Subscription
  • 201 Views
  • 0 replies
  • 0 likes

Spotify premium

hiI have updated my spotify to premium but I had an email but when I click at start my spotify won't update to spotify premium. I just get a playlist with some numbers. What must I do?

Newbie

hi I have updated my spotify to premium but I had an email but when I click at start my spotify won't update to spotify premium. I just get a playlist with some numbers. What must I do?  

174 Views

0 replies

0 likes

Account
Free
Login
Premium
  • 174 Views
  • 0 replies
  • 0 likes

Solved!! Hola buenas noches

Necesito su ayuda, últimamente me estuvieron saliendo anuncios en mi cuenta spotify free de 99$ pesos por 3 meses apenas me animé a adquirir mi spotify premium aprovechando dicha promoción pero al pagar con mi tarjeta resultó que sólo me dieron 1 mes...

Casual Listener

Necesito su ayuda, últimamente me estuvieron saliendo anuncios en mi cuenta spotify free de 99$ pesos por 3 meses apenas me animé a adquirir mi spotify premium aprovechando dicha promoción pero al pa...

valoescobar

Casual Listener

432 Views

2 replies

0 likes

Account
Premium
Subscription
  • 432 Views
  • 2 replies
  • 0 likes

Account not working anymore

Hello, i bought a 12 Month Preium over Ebay, after 2 month the Account is disabled. Where can i get help? Thx

Newbie

Hello,   i bought a 12 Month Preium over Ebay, after 2 month the Account is disabled. Where can i get help?   Thx

osornios

Spotify Star

241 Views

1 replies

0 likes

Premium
  • 241 Views
  • 1 replies
  • 0 likes

No puedo ser premium :(

Sigo sin servicio premium y he realizado el pago tres veces!No se actualiza el servicio...Ayuda!

Regular

Sigo sin servicio premium y he realizado el pago tres veces! No se actualiza el servicio... Ayuda!

osornios

Spotify Star

299 Views

3 replies

0 likes

Premium
Subscription
  • 299 Views
  • 3 replies
  • 0 likes

billing period

When does spotify take out the monthly charage for premium? I am wanting to upgrade but I do not want to update a couple days before the billing period ends and be charged a full month. Thanks

Newbie

When does spotify take out the monthly charage for premium?   I am wanting to upgrade but I do not want to update a couple days before the billing period ends and be charged a full month. &nb...

osornios

Spotify Star

268 Views

1 replies

0 likes

Account
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Another account linked to my credit card

I have another account (not mine, but of another person) linked to my credit card. This person asked me before if she can use my credit card to try the Premium service. Now, I want it cancelled. I want her account not to use my credit card anymore. I...

Newbie

I have another account (not mine, but of another person) linked to my credit card. This person asked me before if she can use my credit card to try the Premium service. Now, I want it cancelled. I wa...

244 Views

0 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 0 replies
  • 0 likes

Spotify for Family

Hey, so I have this problem. So i'm using Spotify for Family with my father's account but I don't live all year round with my father (divorced parents). Turns out Spotify requires the members of Spotify Family to live in the same house. Technically I...

Newbie

Hey, so I have this problem. So i'm using Spotify for Family with my father's account but I don't live all year round with my father (divorced parents). Turns out Spotify requires the members of...

osornios

Spotify Star

226 Views

1 replies

0 likes

Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Cobros

Hola me inscribí bajo la condición que decía que si yo pagaba me darían tres meses de servicio adicional del que ha cancele ahora solo me aparece un mes que debo hacerMuchas gracias espero alguna respuesta que me pueda ayudar

Newbie

Hola me inscribí bajo la condición que decía que si yo pagaba me darían tres meses de servicio adicional del que ha cancele ahora solo me aparece un mes que debo hacer Muchas gracias espero alguna r...

osornios

Spotify Star

242 Views

1 replies

0 likes

Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Tengo el premium pero ¿¿no funciona sin wifi??

Tengo el spotify Premium y aparentemente esta todo bien.. Pero cuando salgo de casa sin wifi, solo reproduce mis canciones guardadas y no de "explorar" o "busqueda de alguna canción" sin wifi.. Cuando al comprarlo, prometen que podemos hacer uso de T...

Newbie

Tengo el spotify Premium y aparentemente esta todo bien.. Pero cuando salgo de casa sin wifi, solo reproduce mis canciones guardadas y no de "explorar" o "busqueda de alguna canción" sin wifi.. Cuand...

osornios

Spotify Star

11205 Views

1 replies

3 likes

Free
Other
Premium
Unlimited
  • 11205 Views
  • 1 replies
  • 3 likes

Solved!! Spotify has been hacked.

My spotify has been hacked the guy has changed the email and password, only way I can access it is by logging in with my Facebook. Need help immediately. Don't tell me to use the contact form as I tried already and it just emailed the guy the contact...

Visitor

My spotify has been hacked the guy has changed the email and password, only way I can access it is by logging in with my Facebook. Need help immediately.   Don't tell me to use the contact for...

octodur

Roadie

453 Views

3 replies

0 likes

Account
  • 453 Views
  • 3 replies
  • 0 likes

Me cobran premium automaticamente sin tenerlo

Alguien que me ayude, me están cobrando premium automáticamente de mi tarjeta y sigo con el free. Intento ingresar a premium y obvio me pide que pague ya no se que hacer ya van como 500 pesos que me quita y nada

Newbie

Alguien que me ayude, me están cobrando premium automáticamente de mi tarjeta y sigo con el free. Intento ingresar a premium y obvio me pide que pague ya no se que hacer ya van como 500 pesos que me ...

osornios

Spotify Star

874 Views

2 replies

0 likes

Account
  • 874 Views
  • 2 replies
  • 0 likes

Spotify dice que no puede cobrar pero ya cobró y sigo free!!!

Al querer obtener la oferta de 3 meses por $9 (México) metí mi tarjeta, el sistema de Spotify me dijo que había un problema con la firma de pago pero al mismo tiempo me llego un mail de mi banco de que se había cobrado con éxito, haciendo mi cuenta, ...

Newbie

Al querer obtener la oferta de 3 meses por $9 (México) metí mi tarjeta, el sistema de Spotify me dijo que había un problema con la firma de pago pero al mismo tiempo me llego un mail de mi banco de q...

osornios

Spotify Star

259 Views

1 replies

1 likes

Free
Premium
  • 259 Views
  • 1 replies
  • 1 likes