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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76915 Views

28 replies

0 likes

  • 76915 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95176 Views

9 replies

2 likes

Account
Login
  • 95176 Views
  • 9 replies
  • 2 likes

Update Payment button is gone

PlanPremium FamilyCountryUSADevicePC (Google Chrome browser)Operating SystemWindows 10 My Question or IssueThere is no "Payment" button (under Premium Family).These instructions don't work. "To change your payment method on Spotify, log into your acc...

Visitor

Plan Premium Family Country USA Device PC (Google Chrome browser) Operating System Windows 10   My Question or Issue There is no "Payment" button (under Premium Family). These instruc...

Maxim

Spotify Star

542 Views

1 replies

0 likes

Account
Premium
Subscription
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium Spotify

Assinei o plano premium num email mas não tenho mais acesso a ele, teria como cancelar de outro jeito?

Visitor

Assinei o plano premium num email mas não tenho mais acesso a ele, teria como cancelar de outro jeito?

OscarDC

Moderator

480 Views

1 replies

0 likes

Account
  • 480 Views
  • 1 replies
  • 0 likes

Offre 4 mois gratuits

Bonjours je vien d'acquérir des écouteurs bose avec lequel je dispose de 4 mois offert a Spotify étant déjà client j'ai résilier pour profiter de l'offre je me serais réabonner a la fin de celle-ci maos pourquoi Spotify me dit que je ne suis pas élig...

Visitor

Bonjours je vien d'acquérir des écouteurs bose avec lequel je dispose de 4 mois offert a Spotify étant déjà client j'ai résilier pour profiter de l'offre je me serais réabonner a la fin de celle-ci m...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why my Spotify account is in Chinese?.

I had to create another account just to get this message posted as otherwise everything is in Chinese and I have some diffulties to understand Chinese characters.PlanFree/PremiumCountryFinland DeviceHuawei P10 My Question or Issue

Casual Listener

I had to create another account just to get this message posted as otherwise everything is in Chinese and I have some diffulties to understand Chinese characters. Plan Free/Premium Country Finla...

Rubik

Casual Listener

4470 Views

6 replies

0 likes

Account
  • 4470 Views
  • 6 replies
  • 0 likes

Superuser Contribution Shuffle Feature Not Turning Off

PlanFreeCountryUSADeviceLaptopOperating SystemWindowsMy Question or IssueI've used Spotify (free version) for many years (at least since 2018) and have always been able to play playlists in order without the shuffle feature on. I listen to Spotify al...

Newbie

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I've used Spotify (free version) for many years (at least since 2018) and have always been able to play play...

Dian

Spotify Legend

328 Views

1 replies

0 likes

Account
Free
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot log into app on return from abroad

Free (was Premium)UK Iphone X Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium). Now I can't log into the app despite checking my location is set to GB in my account on my laptop as it sug...

Casual Listener

Free (was Premium) UK   Iphone X   Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium).  Now I can't log into the app d...

OscarDC

Moderator

1787 Views

6 replies

0 likes

Account
Free
  • 1787 Views
  • 6 replies
  • 0 likes

recover playlist

PlanFree/PremiumCountry Device(iPhone 11, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 11, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ReCel

Gig Goer

445 Views

1 replies

0 likes

Account
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Reusing an e-mail address attached to a deleted account.

Hi there,Just as the title suggests, I'm trying to reuse an e-mail address on a new account that was associated with a now deleted Spotify account. When I try to use it on the new account, it gives me an error explaining that it can't be used because...

Visitor

Hi there, Just as the title suggests, I'm trying to reuse an e-mail address on a new account that was associated with a now deleted Spotify account. When I try to use it on the new account, it gives...

user-removed

Not applicable

866 Views

2 replies

0 likes

Account
  • 866 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cobro de cuenta

¿Cómo cancelar una cuenta individual si no se el correo? 

Visitor

¿Cómo cancelar una cuenta individual si no se el correo?  

Kiril

Moderator

407 Views

1 replies

0 likes

Account
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account disappeared with all payment receipts and have a new username made of numbers

Hello I'm a Spotify Family Member and have been a member for 10+years, my account has disappeared today with all of my playlists and my subscription receipts. My password didn't work this morning and after resetting it everything has ben zeroed. No c...

Visitor

Hello 🙂 I'm a Spotify Family Member and have been a member for 10+years, my account has disappeared today with all of my playlists and my subscription receipts. My password didn't work this morning ...

Kiril

Moderator

315 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Charges

I tried to sign up for the student spotify and for some reason I was denied. Not only am I not able to complete through this deal, which I still am a full time student at the University of Kentucky, But I have been charged on my account already and a...

Newbie

I tried to sign up for the student spotify and for some reason I was denied. Not only am I not able to complete through this deal, which I still am a full time student at the University of Kentucky, ...

mikayab

Visitor

724 Views

2 replies

0 likes

Account
Other
  • 724 Views
  • 2 replies
  • 0 likes

Transferring Student Discount to New Account

I had to create a new spotify account in order to disconnect from my deleted Facebook account and continue using spotify. I had the student discount on my old account and am still a student. I tried to subscribe on my new account and it tells me my c...

Newbie

I had to create a new spotify account in order to disconnect from my deleted Facebook account and continue using spotify. I had the student discount on my old account and am still a student. I t...

gabbykbs

Visitor

5601 Views

2 replies

1 likes

  • 5601 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution In Flames Sounds of a playground Fading

The Album was deleted By spotify. Why? Please recover this album. <br><br>There are only empty playlists. I'am from Germany. This is the second time. A Dio album was deleted. Weeks later it appears.

Casual Listener

The Album was deleted By spotify. Why? Please recover this album. &lt;br&gt;&lt;br&gt;There are only empty playlists. I'am from Germany. This is the second time. A Dio album was delet...

Yordan

Moderator

3166 Views

6 replies

0 likes

Account
  • 3166 Views
  • 6 replies
  • 0 likes

Superuser Contribution Disappeared song (spotify for artist)

Hi, I use the spotify for artist account(italy). I had a song of mine in the upcoming section (distributed via distrokid) and it should have been published the 15th july, yesterday, but it has suddenly disappeared. All the other services have it, so ...

Regular

Hi, I use the spotify for artist account(italy). I had a song of mine in the upcoming section (distributed via distrokid) and it should have been published the 15th july, yesterday, but it has sudden...

ElisaEffe

Regular

686 Views

4 replies

0 likes

Other
  • 686 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium plan

PlanPremiumCountryIndia My Question or IssueI have taken spotify premium duo plan and paid for the same for 6 months but it's showing that I've taken individual. This is not fair! Help me get the premium duo plan.

Visitor

  Plan Premium Country India   My Question or Issue I have taken spotify premium duo plan and paid for the same for 6 months but it's showing that I've taken individual. This is not ...

Kiril

Moderator

323 Views

1 replies

0 likes

Premium
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't save an address to my account.

I can't save an address to my account and it's preventing me from getting a month of premium. I've looked up what I can, but nothing works.

Newbie

I can't save an address to my account and it's preventing me from getting a month of premium. I've looked up what I can, but nothing works.  

Alex

Spotify Legend

500 Views

1 replies

0 likes

Account
Premium
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me change my location

I'm currently abroad on vacation, and it's been 2 weeks so as usual I have been prompted to change my location. I've never run into issues doing this before, but when I went to change it in my account settings, this time it wouldn't allow me to switc...

Visitor

I'm currently abroad on vacation, and it's been 2 weeks so as usual I have been prompted to change my location. I've never run into issues doing this before, but when I went to change it in my accoun...

Dian

Spotify Legend

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

Changing country

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I registered my account from Russia, right now im moved to Canada, changed account in profil...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Maxim

Spotify Star

563 Views

1 replies

0 likes

Account
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Improper payment

I got an email, which says:An INTERNATIONAL purchase for $5,220 has been made on Spotify P1C****** Stockholm SE associated with your card ending in **** 946* on 07/12/2022 at 9:44 p.m. This charge does not correspond to my account which is free.help ...

Visitor

I got an email, which says: An INTERNATIONAL purchase for $5,220 has been made on Spotify P1C****** Stockholm SE associated with your card ending in **** 946* on 07/12/2022 at 9:44 p.m. This charge ...

Jeremy

Spotify Legend

377 Views

1 replies

0 likes

Other
  • 377 Views
  • 1 replies
  • 0 likes

Unable to change country

I am unable to change my country despite changing the payment method. I've recently moved to the United States, but my account was originally created in Singapore. I have updated the payment details but the option for me to change the country remains...

Newbie

I am unable to change my country despite changing the payment method.  I've recently moved to the United States, but my account was originally created in Singapore. I have updated the payment d...

ReCel

Gig Goer

325 Views

1 replies

0 likes

Account
Premium
  • 325 Views
  • 1 replies
  • 0 likes