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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280288 Views
  • 822 replies
  • 84 likes
  • Account
  • 280288 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133374 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133374 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75682 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75682 Views
  • 63 replies
  • 8 likes

Solved!!Superuser Contribution Can’t create new account

PlanFreeDeviceiPhone 7Operating SystemiOS 13 My Question or IssueMy friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixes have a bunch of songs by those artists and it’s bothering me. I decided...

  • Visitor
  • Plan Free Device iPhone 7 Operating System iOS 13   My Question or Issue My friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixe...
  • Mario
  • Spotify Legend
  • 1300 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 1300 Views
  • 5 replies
  • 0 likes

Premium

I would like to know why I took the offer of 3 months for 1, 10 euros and tells me that it will expire, that is 1 month. Since everyone has that offer, of course they don't give it to me ... and it's 3 months that they gave people in their time, whic...

  • Casual Listener
  • I would like to know why I took the offer of 3 months for 1, 10 euros and tells me that it will expire, that is 1 month. Since everyone has that offer, of course they don't give it to me ... and it's...
  • Luan
  • Spotify Star
  • 743 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 743 Views
  • 5 replies
  • 0 likes

Superuser Contribution Country issue

PlanFreeCountryPortugalDeviceiPhone 8sOperating SystemiOS 10 My Question or IssueI moved from Brazil to Portugal and my husband created a premium family account. I made the country change in my spotify account and still a message appears saying that ...

  • Visitor
  • Plan Free Country Portugal Device iPhone 8s Operating System iOS 10   My Question or Issue I moved from Brazil to Portugal and my husband created a premium family account. I made the ...
  • Petya
  • Community Legend
  • 296 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify emails in different language

PlanPremiumCountryAustraliaDeviceAndroidOperating SystemWindows 10 My Question or IssueMy account was compromised (new password issued) and now my emails from Spotify are arriving in Turkish, please revert back to English.

  • Visitor
  • Plan Premium Country Australia Device Android Operating System Windows 10   My Question or Issue My account was compromised (new password issued) and now my emails from Spotify are arr...
  • Petya
  • Community Legend
  • 3000 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 3000 Views
  • 2 replies
  • 0 likes

3 month trial

(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy is my son unable to sign up for the free 3 month premium trial offered when he has never had a premium account. Individual plan £9.99/month + 3 month free trial.UK based

  • Newbie
  • (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why is my son unable to sign up for the free 3 month premium trial offered when he has never had a premium account. Individ...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Free
  • 338 Views
  • 1 replies
  • 0 likes

account has multiple login issues

PlanFreeCountry DeviceanyOperating System Android , Windows 10 My Question or Issuekept getting logged out from my account on both phone and workstation. no it won't accept passwords. reset password 4 times already. each login requires another passwo...

  • Casual Listener
  • Plan Free Country   Device any Operating System  Android , Windows 10   My Question or Issue kept getting logged out from my account on both phone and workstation. no it won'...
  • Brunelicia
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change in subscription for one of the users in family package

PlanPremiumCountryMalaysiaDevice(iPhone,Android) My Question or IssueI have been subscribing to the premium family package for a few years now, but recently i would like to replace one of the six users under my subscription. Was wondering how does th...

  • Newbie
  •   Plan Premium Country Malaysia Device (iPhone,Android)   My Question or Issue I have been subscribing to the premium family package for a few years now, but recently i would like ...
  • Petya
  • Community Legend
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone is playing the same song from another device

People keep logging into my account and playing the same song. I changed my password and logged everyone out and still the same thing happened but with a different phone. I changed my email and password and my birthdate and still the same thing happe...

  • Visitor
  • People keep logging into my account and playing the same song. I changed my password and logged everyone out and still the same thing happened but with a different phone. I changed my email and passw...
  • Mario
  • Spotify Legend
  • 509 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't redeem gift card

I have a Premium Account, and I've been gifted with two cards I can't redeem. What's the problem?

  • Regular
  • I have a Premium Account, and I've been gifted with two cards I can't redeem. What's the problem?
  • Petya
  • Community Legend
  • 1029 Views
  • 5 replies
  • 0 likes
  • Other
  • 1029 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast doesn't appear on Public Profile

Hi there, I'm trying to figure out why my Podcast doesn't appear on my public account. I was hoping that my Public Playlists and Podcasts could appear under a single profile view. I'm assuming you can have your own Podcasts, Playlists, and Music appe...

  • Visitor
  • Hi there,   I'm trying to figure out why my Podcast doesn't appear on my public account. I was hoping that my Public Playlists and Podcasts could appear under a single profile view. I'm assumi...
  • Mario
  • Spotify Legend
  • 1075 Views
  • 1 replies
  • 0 likes
  • Account
  • 1075 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Moved to another country = keeping your playlists ?

I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium user) But I'm worried I will lose my playlists. So I ...

  • Newbie
  • I used Spotify when I was still in Belgium and spent a lot of time making playlists. Now that I live in the USA, I have to change my location settings, otherwise it won't work anymore. (no premium us...
  • Petya
  • Community Legend
  • 2309 Views
  • 4 replies
  • 2 likes
  • Free
  • 2309 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution My username is a bunch of random numbers

I created my account in November of last year via Facebook, from the moment I finished signing up I have this username, a bunch of random numbers and letters. Since then I have unlinked Facebook, I have linked it again and despite that my username do...

  • Casual Listener
  • I created my account in November of last year via Facebook, from the moment I finished signing up I have this username, a bunch of random numbers and letters.   Since then I have unlinked Face...
  • Petya
  • Community Legend
  • 10140 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
  • 10140 Views
  • 13 replies
  • 0 likes

Linking to Facebook doesn’t find correct account

PlanPremiumCountryAustralia Device(iPhone 7, iPad Pro)Operating System My Question or Issue Hi,I was logged out of my Spotify account yesterday. When I tried logging back in via Facebook it said I didn’t have an account linked. I ended up changing my...

  • Visitor
  •   Plan Premium Country Australia  Device (iPhone 7, iPad Pro) Operating System     My Question or Issue   Hi, I was logged out of my Spotify account yesterday. W...
  • OneByBoo
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Restarting account

PlanFreeCountry Italy DeviceHonor 9 LiteOperating SystemAndroid 9 My Question or IssueHi, I've created a new email to make a new account because I didn't want back the one I already had, but after finishing the creation of the new account and logging...

  • Casual Listener
  •   Plan Free Country  Italy   Device Honor 9 Lite Operating System Android 9   My Question or Issue Hi, I've created a new email to make a new account because I didn'...
  • OneByBoo
  • Community Legend
  • 1073 Views
  • 3 replies
  • 0 likes
  • Account
  • 1073 Views
  • 3 replies
  • 0 likes

Logging into my account

Hello. I just got the Spotify premium plan, however I am currently deployed in Kuwait. It says I can’t log in because I’m in another country over 14 days. However since I have premium now. That shouldn’t be an issue. Can you please help me. PlanPremi...

  • Visitor
  • Hello. I just got the Spotify premium plan, however I am currently deployed in Kuwait. It says I can’t log in because I’m in another country over 14 days. However since I have premium now. That shoul...
  • Billy-J
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
  • 459 Views
  • 1 replies
  • 0 likes

My account keeps being hacked

PlanPremiumCountryBrazilDeviceXiaomi Redmi Note 7Operating SystemAndroid 9 My Question or IssueHey folks. I've been having quite a headache in the past days involving my account. Basically, i started to recieve spotify emails alerting me that my acco...

  • Visitor
  •   Plan Premium Country Brazil Device Xiaomi Redmi Note 7 Operating System Android 9   My Question or Issue Hey folks. I've been having quite a headache in the past days involving...
  • Emilia_8
  • Spotify Star
  • 4302 Views
  • 1 replies
  • 3 likes
  • Account
    Login
    Premium
    Security
  • 4302 Views
  • 1 replies
  • 3 likes

Premium doesn't work

I've already followed the steps described in this article: https://support.spotify.com/nl/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/ But it still doesn't work. Can someone help? Username: m8k71i8zjiyq49zzdfxl4par3

  • Visitor
  • I've already followed the steps described in this article: https://support.spotify.com/nl/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/   But it still doesn't work...
  • OneByBoo
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! I found someone else using my account

PlanFamily PremiumCountryNetherlandsDeviceIt was being played from a Chrome web player, which I never useOperating SystemWindows 10 I guess My Question or IssueI woke up and turned on my laptop, and as normal spotify started up. I didn't check it bec...

  • Visitor
  • Plan Family Premium Country Netherlands Device It was being played from a Chrome web player, which I never use Operating System Windows 10 I guess   My Question or Issue I woke up and ...
  • beanos
  • Casual Listener
  • 5331 Views
  • 2 replies
  • 0 likes
  • Account
  • 5331 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I delete my recently played history?

Someone in Brazil recently stole my log in details. All my recently played songs are Brazilian. I've since reset my password but can't figure out how to clear the history. Thanks. PlanFreeCountryUSDeviceSamsung Galaxy 8Operating SystemAndroid

  • Casual Listener
  • Someone in Brazil recently stole my log in details.  All my recently played songs are Brazilian.  I've since reset my password but can't figure out how to clear the history.  Thanks. ...
  • Katerina
  • Spotify Legend
  • 188400 Views
  • 8 replies
  • 2 likes
  • Account
    Free
    Security
  • 188400 Views
  • 8 replies
  • 2 likes

Spotify silently played music for hours, worried about my 2020 Wrapped

Hi! I mistakenly left Spotify playing at 0% volume for several hours, and now I'm worried that my eventual 2020 wrapped playlist is gonna be full of songs I've never actually heard. Is there a way around this?

  • Casual Listener
  • Hi! I mistakenly left Spotify playing at 0% volume for several hours, and now I'm worried that my eventual 2020 wrapped playlist is gonna be full of songs I've never actually heard. Is there a way ar...
  • Frown
  • Casual Listener
  • 812 Views
  • 2 replies
  • 0 likes
  • Other
  • 812 Views
  • 2 replies
  • 0 likes