Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi! i have someone on my spotify who constantly stalks me, i'm unsure how to block them/Make them unfollow me or make my account private! Thanks in advance, i appreciate it
Hello,we tried to confirm our podcast via RSS feed within https://podcasters.spotify.com. The feed ist valid and tested with w3c Validator, but the confirmation process always says, that it needs a "Author". The Author is included and we aren't sure ...
PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueOn "connected devices" list in the desktop app I found a device called "PS4-821". I don't have PS4 and don't know who can own this device. I also found that feature "Log o...
PlanFree/PremiumCountryFinlandDevice(iPhone SE (2020) / (PC)Operating System(iOS 14.3) / (Windows 10) My Question or IssueSo, I try to sign in to spotify for artists and spotify both, it says spotify account doesn't exist, so ok I go and test registe...
they changed the email to log in and password, but they are still using my credit card. I need this resolved IMMEDIATELY
PlanPremiumCountryNetherlandsDevice(iPhone Operating System(iOS 13 My Question or IssueI just upgraded my account to a family member account.I sent an invite to the other 4 family members. 3 joined the family account succesfully. However 1 keeps gett...
Why can't I sign into my spotify account on my phone? I just downloaded the app, and I've tried putting in my correct info, but it doesn't let me. Any suggestions?
Hi there, I`ve let my spotify premium run out today in order to join the family premium of my new partner. I always get an error doing so that we aren`t in the same country! My current account is in Germany whilst the family premium is in Switzerland...
DeviceMacbook Pro late 2016Operating SystemOSX whatever, Chrome 87.0.4280.88 My Question or IssueI just registered an account to file a separate bug. The community verification email was a bit slow so I assumed it wasn't necessary and tried to post a...
I noticed that someone has been using my music and renaming it to sell."A New Challenger Appears" by "Digital Smash" has stolen a number of tracks I've made and renamed them under his or her name to sell on multiple platforms, one of them being Prime...
Hi everyone, Maybe someone knows how to help... I have a premium (paid) account. My music is all ad free, good! : ) …..buttttt…... ... the only Podcast I listen to is Joe Rogan... and it seems Spotify is inputting an ad right in the middle of it. It'...
Several years ago I've created my account via facebook.Later I've deleted my facebook account, then my username turned into a number. I can't change it via "edit profile" (there is no such field in a form) and enabling facebook data processing obviou...
Plan: not sure which (read below why)Free/Premium: Premium (one type of...)Country: Hungary Device I iPhone 8, iOS 10 My Question or Issue Hi all! My wife made two payments by accident from her account. One with my credit card (a payment for a family...
Hi, I have recently changed my account from business to personal (paid). When I try to add music to a story it keeps giving me the Facebook library. How can I force it to re-link my Spotify account?
PlanPremium familyCountrySpain Device(iPhone SE & Macbook Pro late 2016)Operating System(iOS 10 My Question or IssueUser Name Dest Rec Hi my username does not show up in the profile search, only when i past the ridiculous long letters and numbers, th...
I deleted my old Spotify account and wanted to change my new Spotify’s account email to the old one but it keeps saying that the email is still in use which is not true because the 7 days have passed and the Spotify account is completely deleted. Is ...
PlanPremiumCountryIndonesiaDevice(LG V20, Sony Xperia C5 Ultra, Windows 10)Operating System(Android Oreo, Android Marshmallow, Windows 10,etc.) My Question or IssueSo last night I got a notification email that there's a new log in from abroad (the US...
PlanPremiumCountryMalaysiaDevice-Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I would like to purchase Premium Family plan with debit card but when I click on debit card payment option,the website keep redirecting me...
FIX THIS**bleep**. SERIOUSLY. FIX IT.