Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157559 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157559 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10666 Views
  • 3 replies
  • 10 likes
  • Security
  • 10666 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507818 Views
  • 985 replies
  • 112 likes
  • Account
  • 507818 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124625 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124625 Views
  • 74 replies
  • 12 likes

Superuser Contribution Я не могу зайти в аккаунт чтобы поменять страну

Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .

  • Visitor
  • Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .
  • Alex
  • Spotify Legend
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I notice on my account you all took out two payments why is that ????

  • Visitor
  • I notice on my account you all took out two payments why is that ????
  • Mario
  • Spotify Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • Premium
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change duo billing details

I am the plan manager and I can see no way to change the billing details

  • Casual Listener
  • I am the plan manager and I can see no way to change the billing details
  • Jeremy
  • Spotify Legend
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in with email + password

If I try to log in with my email + password the app tells me I didn't use the correct email or password.When I reset my password in a new password the app still tells me it's wrong (error code 3) What to do?

  • Newbie
  • If I try to log in with my email + password the app tells me I didn't use the correct email or password. When I reset my password in a new password the app still tells me it's wrong (error code 3)&n...
  • Jeremy
  • Spotify Legend
  • 10070 Views
  • 5 replies
  • 1 likes
  • 10070 Views
  • 5 replies
  • 1 likes

how does the second person listen to the account? t

How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts

  • Visitor
  • How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts
  • Maxim
  • Spotify Star
  • 1827 Views
  • 1 replies
  • 0 likes
  • 1827 Views
  • 1 replies
  • 0 likes

Living in another country

PlanPremium familiarCountryNetherlands- SpainDeviceiPhone Operating System(iOS 10 My Question or IssueI moved from the Netherlands to Spain.when I lived in the Netherlands I had “Spotify premium” and was part of the family account of my father. now I...

  • Visitor
  • Plan Premium familiar Country Netherlands- Spain Device iPhone  Operating System (iOS 10   My Question or Issue I moved from the Netherlands to Spain. when I lived in the Netherl...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

change my name in account settings

i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when i went to try it i was not given the opition to cha...

  • Newbie
  • i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when ...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

Can I use the app on 2 phones?

I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?

  • Visitor
  • I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist profile for first release

Hello, I just signed a new artist and we will be releasing his first music on Spotify - this means he doesnt have an artist profile yet, because there isnt any music of his on the platform. Is there a way to claim an artist‘s profile before the music...

  • Visitor
  • Hello, I just signed a new artist and we will be releasing his first music on Spotify - this means he doesnt have an artist profile yet, because there isnt any music of his on the platform.  Is...
  • OscarDC
  • Moderator
  • 11487 Views
  • 5 replies
  • 2 likes
  • Account
  • 11487 Views
  • 5 replies
  • 2 likes

Superuser Contribution Can I combine two accounts? I didn't mean to open two different accounts.

I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also want all my downloads from my existing account.

  • Visitor
  • I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also...
  • OscarDC
  • Moderator
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Как отвязать банковскую карточку от аккаунта?

Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?

  • Visitor
  • Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?
  • Jeremy
  • Spotify Legend
  • 1165 Views
  • 1 replies
  • 0 likes
  • 1165 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student verification isn't working

I've tried it multiple times. In an incognito window as well and that didn't work either.

  • Visitor
  • I've tried it multiple times. In an incognito window as well and that didn't work either.
  • Jeremy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution recuperar playlist en cuenta premium desde cuenta free

Tengo 2 cuentas la primera free (iniciada con número de móvil) con playlists y la segunda familiar premium donde no puedo recuperar mis playlists de la otra cuenta, cómo puedo enlazarlas o unificar la información existente?

  • Visitor
  • Tengo 2 cuentas la primera free (iniciada con número de móvil) con playlists y la segunda familiar premium donde no puedo recuperar mis playlists de la otra cuenta, cómo puedo enlazarlas o unificar l...
  • Yordan
  • Moderator
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Not receiving emails from Spotify

I stopped receiving any emails from Spotify in Sept 2021. I checked my notification settings and I am set up to receive all emails. Also the email address associated with my account is correct. The emalis also are not going to spam. I liked getting e...

  • Casual Listener
  • I stopped receiving any emails from Spotify in Sept 2021. I checked my notification settings and I am set up to receive all emails. Also the email address associated with my account is correct. The...
  • 712 Views
  • 0 replies
  • 0 likes
  • 712 Views
  • 0 replies
  • 0 likes

Superuser Contribution Collaborative playlist issue with adding songs

PlanPremiumCountry Bulgaria Operating System( IOS, Windows 10) My Question or IssueHello guys, I and two friends want to create a playlist together so that we can all share the music we love.I created a public playlist, so far so good, I started addi...

  • Newbie
  • Plan Premium Country  Bulgaria     Operating System ( IOS, Windows 10)   My Question or Issue Hello guys,  I and two friends want to create a playlist together so ...
  • Yordan
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 284 Views
  • 1 replies
  • 0 likes