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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8671 Views
  • 1 replies
  • 9 likes
  • Security
  • 8671 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477538 Views
  • 979 replies
  • 111 likes
  • Account
  • 477538 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209726 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209726 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119779 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119779 Views
  • 72 replies
  • 12 likes

Premium Family Bug - Australia

Spotify team,Yesterday I upgraded my Premium subscription to your newly available Family subscription.However, I had to cancel it and revert back to my single premium subscription within a few hours, simply because it doesn't work.When trying to send...

  • Casual Listener
  • Spotify team, Yesterday I upgraded my Premium subscription to your newly available Family subscription. However, I had to cancel it and revert back to my single premium subscription within a few ...
  • 207 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Offline Streaming

I am a premium member now but I am wondering if I were to return to the free version would I still have my playlists? And because I have made playlists can I still listen to them offline?

  • Newbie
  • I am a premium member now but I am wondering if I were to return to the free version would I still have my playlists? And because I have made playlists can I still listen to them offline?
  • KatesHere
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

PAID FAMILY PREMIUM, BUT STILL ON FREE MODE

What's wrong when you paid for a family subscription (and charged by your bank) but still appear on spotify as a free user (even when you were premium before)? HELP!

  • Casual Listener
  • What's wrong when you paid for a family subscription (and charged by your bank) but still appear on spotify as a free user (even when you were premium before)?   HELP!
  • 123 Views
  • 0 replies
  • 0 likes
  • Premium
  • 123 Views
  • 0 replies
  • 0 likes

Changing countries

Hi, I'm trying to change my country from Canada to the US, but I'm forced to change my pay details. When I click on pay details, I'm routed to a page that asks me to enter card info and upgrade to premium. Please see attached photos. How can I change...

  • Newbie
  • Hi,   I'm trying to change my country from Canada to the US, but I'm forced to change my pay details. When I click on pay details, I'm routed to a page that asks me to enter card info and upgr...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! Change my subscription payment date

hi everyone. My question is really simple.I do the payment monthly on the 20th. The situation is that I need to cancel my card and I have to make the payment right now, today. Is there a way that I can make my payment before the scheduled payment day...

  • Roadie
  • hi everyone. My question is really simple. I do the payment monthly on the 20th. The situation is that I need to cancel my card and I have to make the payment right now, today.   Is there a w...
  • Astame
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 394 Views
  • 3 replies
  • 0 likes

travelling and cant log in

Try to log in from mexico right now..and the only thing it says... you are trying to log in from another country... ( im from belgium) Thats it.. cant do anythingalready made 2 extra accounts.. but everytime i log out... i cant log in anymore..

  • Newbie
  • Try to log in from mexico right now.. and the only thing it says... you are trying to log in from another country... ( im from belgium)   Thats it.. cant do anything already made 2 extra acc...
  • Astame
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Login
  • 148 Views
  • 1 replies
  • 0 likes

Someone else's facebook is connected to my premium

So a few months ago my phone company offered me a free year of spotify premium. They sent me a link to download the application with my promotion code. When i logged in, it immediatly opened facebook and connected my account to the facebook that was ...

  • Newbie
  • So a few months ago my phone company offered me a free year of spotify premium. They sent me a link to download the application with my promotion code. When i logged in, it immediatly opened facebook...
  • Astame
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 474 Views
  • 1 replies
  • 0 likes

Unlinking Facebook to spotify which allows you to link new facebook and invite friends

I am able to disconect an old facebook that is hooked up to my spotify that I have a username for.However I am unable to link my new one and invite friends or follow my friends on my new facebook.

  • Newbie
  • I am able to disconect an old facebook that is hooked up to my spotify that I have a username for. However I am unable to link my new one and invite friends or follow my friends on my new facebook.
  • Thorirsson
  • Newbie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

Help! Need to deactivate old FB but spotify is attached to it.

So I want to know if I can switch facebook accounts on Spotify. When I got spotify a few years back, I signed up with my facebook I used all the time. Now I can't use that facebook because I have a stalker issue. I want to deactivate that facebook, b...

  • Newbie
  • So I want to know if I can switch facebook accounts on Spotify. When I got spotify a few years back, I signed up with my facebook I used all the time. Now I can't use that facebook because I have a s...
  • Astame
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium on app

My account paused because I didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my spotify its says it been paused so I click okay an...

  • Casual Listener
  • My account paused because I didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 165 Views
  • 0 replies
  • 0 likes

Spotify family

I upgraded to family and the people I invite are not able to log in with the link provided

  • Newbie
  • I upgraded to family and the people I invite are not able to log in with the link provided
  • OviiiOne
  • Community Legend
  • 237 Views
  • 2 replies
  • 0 likes
  • Login
  • 237 Views
  • 2 replies
  • 0 likes

Change account type

Hello,I would like to transfer my Facebook Spotify account to a non-Facebook account. Does anybody know how. I haven't got the new account yet.Or does anybody know how to change the email-address of a Facebook account.Thank you

  • Newbie
  • Hello, I would like to transfer my Facebook Spotify account to a non-Facebook account. Does anybody know how. I haven't got the new account yet. Or does anybody know how to change the email-address...
  • Astame
  • Community Legend
  • 1111 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 1111 Views
  • 1 replies
  • 0 likes

Premium for family

I'm trying to upgrade my premium account to premium for family but every time i try to change it, it says "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can he...

  • Newbie
  • I'm trying to upgrade my premium account to premium for family but every time i try to change it, it says "Unfortunately, there is no support at the moment to make this type of change to your subscri...
  • lukebotham1
  • Community Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • Premium
  • 278 Views
  • 2 replies
  • 0 likes

Premium offer for 3 months

Hi,I took the offer today of having premium for 3 months for only 6.99. How come it is still telling me that I will be charged on 16/07/2016 by another 6.99????

  • Newbie
  • Hi, I took the offer today of having premium for 3 months for only 6.99. How come it is still telling me that I will be charged on 16/07/2016 by another 6.99???? 
  • gauri234
  • Casual Listener
  • 254 Views
  • 1 replies
  • 1 likes
  • Premium
  • 254 Views
  • 1 replies
  • 1 likes

General question

Hi there! Is there some way for me to help spotify putting new hits to their playlists? If I could create playlists in Spotify's name

  • Community Legend
  • Hi there! Is there some way for me to help spotify putting new hits to their playlists? If I could create playlists in Spotify's name
  • 123 Views
  • 0 replies
  • 0 likes
  • Other
  • 123 Views
  • 0 replies
  • 0 likes

Gifting Spotify

I am a Spotify member through PlayStation network. I've been trying to send someone a 3 month subscription to Spotify but I can't get past the purchase screen.

  • Newbie
  • I am a Spotify member through PlayStation network. I've been trying to send someone a 3 month subscription to Spotify but I can't get past the purchase screen.
  • 117 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 0 replies
  • 0 likes

Why was I dropped from the Student Discount?

Hello, I have been on the student discount for several months now but this past month I was dropped and charged the full amount. Can anyone tell me why? I am still an enrolled student at a US college. Please advise on how to get my student discount b...

  • Newbie
  • Hello, I have been on the student discount for several months now but this past month I was dropped and charged the full amount. Can anyone tell me why? I am still an enrolled student at a US college...
  • 134 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 0 replies
  • 0 likes

Adquiri premium y mis cuentan estan free

Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia otras promociones algo asi que raro dije me fui a ...

  • Casual Listener
  • Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia...
  • boris_9720
  • Casual Listener
  • 655 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 655 Views
  • 6 replies
  • 1 likes

Solved!! Cannot change country for credit card payment

Hi All, I am trying to change my crerdit card payment method from an australian to a singaporean credit card - everytime I put the cc details in it picks up that its from singapore and offers me to change the country which I say yes and then it just ...

  • Newbie
  • Hi All,    I am trying to change my crerdit card payment method from an australian to a singaporean credit card - everytime I put the cc details in it picks up that its from singapore and...
  • luisluisluis
  • Regular
  • 311 Views
  • 3 replies
  • 0 likes
  • Account
  • 311 Views
  • 3 replies
  • 0 likes

Tendre que pagar algo que no estoy usando multiplicado por 5, me parese una estafa!!!!

Hace aproximadamente dos semanas intente contratar spotify premium, pero lo que obtuve fue sólo un mal rato, quise obtener el servicio con mi tarjeta de crédito vía internet, y sin embargo me cobraron 5 veses la suscripción pero jamás obtuve el servi...

  • Newbie
  • Hace aproximadamente dos semanas intente contratar spotify premium, pero lo que obtuve fue sólo un mal rato, quise obtener el servicio con mi tarjeta de crédito vía internet, y sin embargo me cobraro...
  • adax1984
  • Newbie
  • 168 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 168 Views
  • 2 replies
  • 0 likes