Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Cannot find the area to change premium packages.
I know there are other threads with issues like this, but I couldn't find an actual solution so I'm posting it again. love Spotify Premium and have had it since December. Last night however I went on my phone to listen to music and found for some rea...
Hi, I have Spotify premium on my phone. I want to cancel that subscription, it won't let me on iPhone. I logged into account using same log in details as app and it's an old account that is Spotify free so I can't cancel premium there either.How do y...
My sister gift me a family premium account.I cant update my account to family because my account was created in Argentina. So i have created a new one from USA. Its possible to migrate ALL my playlists and connect to my Facebook account my new spotif...
So Ive been trying to link my Spotify with my FB account and I keep getting the message 'Sorry there has been a temporary error, please try again later'. The problem with this is Ive been getting this mssage forever. I had a second spotify account co...
I'm having trouble canceling my subscription through my Spotify account, apperantly, due to being 'subscribed through Apple.'I found some steps to take online in attempt to unsubscribe through my Apple account rather than through Spotify's app/websit...
Buenos Días El día de hoy quise activar la promición de 3 meses x 9.00 pesos y me llego el cargo a mi tarjeta pero mi cuenta sigue siendo free Me pueden ayudar
They told me twice the accounts were deleted, but they were not. Trust, but verify. Holding out hope Spotify does the right thing and deletes the ACCOUNT as requested, not just the username. Reference Number: ref:_00DD0pxIW._5005715pXjz:ref
I have submitted this to the Contact form but also wanted to post here to see if anyone else has run into a similar issue. For a few weeks now it appears that someones account is overlapping my own. I am a family subscriber that originally signed up ...
Hi, I'm trying to remove my account, but when i'm going to use the contact form, this link https://support.spotify.com/es/article/how-can-i-close-my-spotify-account/ is proposed and then inside that link again to contact form. So how can i drop my ac...
Hi, if someone could help me that would be wonderful! Here's the issue: Recently I changed my premium account (username: Shaenfreek) to Spotifyfamilypremium. After upgrading to Family, Spotify charged me twice. Once with 14,99 and a few days later 9,...
My wife signed up for the family plan. When I tried to join I get a message that says: Sorry! You're already a member of this family plan. Please click below to switch to the account that you want to join to the Family plan. When I do The same messag...
Since I already have bought a 3 month premium on my main account, will the additional premium months added to it or would they get lost?
I have no idea how to use this... I wanted to sign up for the 3 months at 99 cents/month and it signed me up for a free 7 day trial. Can someone help? Thanks!
I'd like to upgrade from my Premium account to a Family account. When I do so, will I immediately have a $14.99 charge and then have to cancel my premium account? How do the financial aspects change?
Hello Spotify, Your app is great, but I have no idea why you make so difficult to delete an acount. Negative points for you. Here is my situation: I have two accounts, one using Facebook and the other which I am premium, not connected in my Facebook ...
Hey all, I just subscriped for primum, i didn't notice that it wasnt the student discount. Anyway i wanted to switch to the student discount one. first should i cancle the old one and start new one? or is there a way i can switch to student discount?...
Hey, I created a new spotify account and want to pay for the 3m/0,99$ via paypal-It gets me to the paypal website, I make my payment, but then sends me to the spotify page with the offer again (no error message or anything) and there was no money wit...
They are about to cancel my account because I changed credit cards. But when I try to update details it asks for my student verification. I am no longer a student so I want to switch my account to a regular one and continue paying but it doesnt give ...
Today, I would buy 3 months premium from 0.99 Turkish Liras but when I paid bank card Spotify got 9.99 Turkish Liras for 1 months premium ! I want full refund. How can I contact with Spotify ?