Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76071 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
93716 Views
9 replies
2 likes
Hi,i was on a free subscription, and clicked a banner that said I would get 3 months for 99nok total. When I first confirmed my order, I was suddenly only on one month for 99nok, then I tried again, and ended up with a family subscription, which I re...
Hi, i was on a free subscription, and clicked a banner that said I would get 3 months for 99nok total. When I first confirmed my order, I was suddenly only on one month for 99nok, then I tried ...
Community Legend
241 Views
1 replies
0 likes
Hi! I decided I'd make use of this summer offer, but when I clicked the banner in Spotify, I was redirected to a page with the following message: 6.99 EUR per month. The page also says Spotify will charge me monthly until I cancel my subscription. So...
Hi! I decided I'd make use of this summer offer, but when I clicked the banner in Spotify, I was redirected to a page with the following message: 6.99 EUR per month. The pa...
Community Legend
1162 Views
4 replies
1 likes
It's says I have the s punt but it won't switch from free
It's says I have the s punt but it won't switch from free
Not applicable
256 Views
2 replies
0 likes
I canceled my subscription and I am still being charged. I canceled months ago. I even got a goodbye playlist. I deleted this app and just saw on my bank statement that is has continued to charge me!
I canceled my subscription and I am still being charged. I canceled months ago. I even got a goodbye playlist. I deleted this app and just saw on my bank statement that is has continued to charge me!...
Not applicable
212 Views
1 replies
0 likes
me suscribi a la Cuenta premium Pero la que se era de $ 290 x 3meses. el tema es A que me aparecio Una publicidad de Cuenta premium para la Familia y pinche Para Conocer mar, la cosa esque CUANDO selecciono me Aparece ONU Mensaje de bienvenido a la p...
me suscribi a la Cuenta premium Pero la que se era de $ 290 x 3meses. el tema es A que me aparecio Una publicidad de Cuenta premium para la Familia y pinche Para Conocer mar, la cosa esque CUANDO sel...
269 Views
0 replies
0 likes
have two accounts with the same email the one with the premiere up grade I don't remember the password what can I do to get my music back or switched to the one that I know the password too
have two accounts with the same email the one with the premiere up grade I don't remember the password what can I do to get my music back or switched to the one that I know the password too
Casual Listener
382 Views
1 replies
0 likes
Hi everyone, I would like to know if I could change my payment period. The point is that currently spotify charges me at the end of the month so I would like to change it 1 or 2 days later. Is it possible? Thank you!
Hi everyone, I would like to know if I could change my payment period. The point is that currently spotify charges me at the end of the month so I would like to change it 1 or 2 days later. ...
Casual Listener
367 Views
2 replies
0 likes
I have a free Premium subscription through Rogers. Prior to going with Rogers wireless, I already was paying for a Spotify premium. Rogers had instructions for me to cancel my account and link them as the payment provider, and from Rogers' end it say...
I have a free Premium subscription through Rogers. Prior to going with Rogers wireless, I already was paying for a Spotify premium. Rogers had instructions for me to cancel my account and link them a...
426 Views
0 replies
1 likes
SO I signed up for family premium. I already had normal premium. I want to add two other premium accounts (my dad and my brother) onto my family premium plan. Why isn't it letting me do this? When they follow the invitation link, it says that they ca...
SO I signed up for family premium. I already had normal premium. I want to add two other premium accounts (my dad and my brother) onto my family premium plan. Why isn't it letting me do this? When th...
383 Views
0 replies
1 likes
How do I unsubscribe to Spotify premium??
How do I unsubscribe to Spotify premium??
Community Legend
209 Views
1 replies
0 likes
Hello, I used my Facebook account for signed up on Spotify and now I need to set up a password for accessing Spotify without Facebook. Is it possible? I see Spotify have my email, should I delete Spotify access on Facebook and sign up as new user? (w...
Hello, I used my Facebook account for signed up on Spotify and now I need to set up a password for accessing Spotify without Facebook. Is it possible? I see Spotify have my email, should I d...
Casual Listener
2163 Views
2 replies
0 likes
No email sent, beeb trying to reset for two days. Plz help.
No email sent, beeb trying to reset for two days. Plz help.
239 Views
0 replies
0 likes
Problem:Hab das Spotifykonto mit Facebook erstellt, möchte jetzt aber den Webplayer nutzen am Arbeitsplatz nutzen.Facebook ist hier aber gesperrt, kann ich irgendwie einen Benutzernamen vergeben im Konto und über den dann normal mit der mailadresse a...
Problem: Hab das Spotifykonto mit Facebook erstellt, möchte jetzt aber den Webplayer nutzen am Arbeitsplatz nutzen. Facebook ist hier aber gesperrt, kann ich irgendwie einen Benutzernamen ver...
250 Views
0 replies
0 likes
Yo I am wondering why i was paying £9.99 a month i went away for a while my Premium was canceled and i went to get it again and now it says to pay something like £13.99 a month. I was quite happy to pay £9.99 but not the new price it is asking.Any wa...
Yo I am wondering why i was paying £9.99 a month i went away for a while my Premium was canceled and i went to get it again and now it says to pay something like £13.99 a month. I was quite ...
Roadie
248 Views
1 replies
0 likes
When i choose the smart communications option for spotify premuim. I enter my mobile number and it says that spotify has sent the pin code through text message. I have been waiting for about 2 hours.
When i choose the smart communications option for spotify premuim. I enter my mobile number and it says that spotify has sent the pin code through text message. I have been waiting for about 2 hours.
Casual Listener
405 Views
3 replies
0 likes
I paid for my brother's Spotify Premium as an early Christmas present, but I paid with the same card I'm trying to get my Premium with today. I filled out the card information but it told me when I hit the 'sign-up for Premium' that I had already use...
I paid for my brother's Spotify Premium as an early Christmas present, but I paid with the same card I'm trying to get my Premium with today. I filled out the card information but it told me when I h...
Newbie
490 Views
5 replies
1 likes
Now I wanted to send some money to spotify and it didn't work. Got an Error Message that I sould enable Javascript. I can assure you that JS is definitely enabled! Tried Safari 9.0.1 and Chrome 40 - both the same problem.
Now I wanted to send some money to spotify and it didn't work. Got an Error Message that I sould enable Javascript. I can assure you that JS is definitely enabled! Tried Safari 9.0....
Newbie
2686 Views
16 replies
0 likes
Hello , I have a little problem with Spotify. I have a Telekom DE contract which includes Spotify Premium . I've got an username but i forgot my password. On the Telekom website it says that i've activated Spotify Premium , but if I go into the mobil...
Hello , I have a little problem with Spotify. I have a Telekom DE contract which includes Spotify Premium . I've got an username but i forgot my password. On the Telekom ...
343 Views
0 replies
1 likes
hi there, recently I purchased MOL point to subscribe the monthly subscription for my Spotify account. but the problem is that, my point have been deducted, but i'm still on free, not premium. I didn't get any notification from Spotify. I've tried re...
hi there, recently I purchased MOL point to subscribe the monthly subscription for my Spotify account. but the problem is that, my point have been deducted, but i'm still on free, not premium. I didn...
Community Legend
831 Views
1 replies
0 likes
HalloI Tru an English.I have Spotify on my iPhone.I had premium and know I would like to again.I upgrade and the money is paid with the App Store.If I go to Spotify it is still on free stands.I can't shuffle, and more...I really a nurt of phones I ho...
Hallo I Tru an English. I have Spotify on my iPhone. I had premium and know I would like to again. I upgrade and the money is paid with the App Store. If I go to Spotify it is still on free stan...
Community Legend
581 Views
5 replies
1 likes
