Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1507 Views
0 replies
7 likes
Security

1507 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Wednesday
Not applicable
445446 Views
970 replies
108 likes
Account

445446 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1198820 Views
119 replies
116 likes
Account

1198820 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
108118 Views
70 replies
11 likes
Account
Login
Premium

108118 Views
70 replies
11 likes

Solved!! spotify premiun

if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?

jewssanch
Regular
if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?
2016-05-14 4:26:24 PM
2016-05-14 5:05:20 PM
Maxim
Spotify Star
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

Still charging me !

I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR SERVICE! I expect you'll fix it and soon enough!

user-removed
Visitor
I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR S...
2016-05-14 3:10:40 PM
2016-05-14 5:02:43 PM
Maxim
Spotify Star
131 Views
1 replies
0 likes
Account
Premium
Subscription

131 Views
1 replies
0 likes

Changing the Discover Weekly Image

How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you! (It is a picture of my ex-girlfriend... and I'd like to NOT see it any long...

ZachLeeMusic
Casual Listener
How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you! (It is a pictur...
2016-05-11 5:38:02 PM
2016-05-14 4:10:35 PM
CakeNetwork
Community Legend
623 Views
1 replies
0 likes
Account
Other

623 Views
1 replies
0 likes

Can't change country setting - help

I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and ever since returning from that visit, Spotify won't ac...

Miss_Saskia
Casual Listener
I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and eve...
2016-05-11 7:34:29 PM
2016-05-14 4:08:01 PM
CakeNetwork
Community Legend
247 Views
5 replies
0 likes
Account

247 Views
5 replies
0 likes

Account and Billing

1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!

saikyuut
Newbie
1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!
2016-05-14 2:07:01 PM
2016-05-14 4:02:37 PM
KatesHere
Community Legend
142 Views
1 replies
0 likes
Account

142 Views
1 replies
0 likes

My spotify app has been "leaking" data on my iphone

I'll keep this short. Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than halfway through my billing cycle. So I did some digging and to m...

letsgetjazzy
Newbie
I'll keep this short. Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than half...
2016-05-11 11:52:25 PM
2016-05-14 3:52:09 PM
CakeNetwork
Community Legend
142 Views
1 replies
0 likes
Other

142 Views
1 replies
0 likes

Hacked?

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I have removed suspicious devices from my offline dev...

teo7499
Newbie
So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I ...
2016-05-13 3:42:14 AM
2016-05-14 3:48:34 PM
CakeNetwork
Community Legend
471 Views
1 replies
0 likes
Account

471 Views
1 replies
0 likes

Hello Spotify Team, plz help me.

Hello Spotify Team,In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people connected to my account , are people I do not know and my ...

IgorDias
Newbie
Hello Spotify Team, In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people conne...
2016-05-14 4:41:26 AM
2016-05-14 3:37:41 PM
CakeNetwork
Community Legend
241 Views
1 replies
0 likes
Account
Subscription

241 Views
1 replies
0 likes

Cancelled subscription and still charged for a new month

Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and i am not using this service anymore. Kind regards ...

Patriciamm11
Newbie
Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and...
2016-05-14 2:57:50 PM
2016-05-14 3:07:36 PM
user-removed
Not applicable
125 Views
1 replies
0 likes
Account

125 Views
1 replies
0 likes

Paypal hasnt been working for the past couple months. just redirects you back to the initial page.

After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept.Then you're redirected as you should be, but not to the proper page, you get redirected back to the payment option sel...

xeleomhn
Newbie
After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept. Then you're redirected as you should be, but not to the proper pa...
2016-05-14 12:37:20 PM
2016-05-14 2:29:44 PM
yanivshu
Casual Listener
307 Views
1 replies
0 likes
Premium

307 Views
1 replies
0 likes

Account

Hello I want to delete my account permanently

ezrajuarez1
Newbie
Hello I want to delete my account permanently
2016-05-13 12:16:20 AM
2016-05-14 1:54:14 PM
spsullinha
Casual Listener
225 Views
2 replies
0 likes
Account

225 Views
2 replies
0 likes

Solved!! Posible to know how old my account is?

Hi.

I was just wondering out of curiosity how long i have been using spotify. Is this posible?

EvenBratsberg
Casual Listener
Hi.<br><br>I was just wondering out of curiosity how long i have been using spotify. Is this posible?
2014-06-26 11:03:18 PM
2016-05-14 12:25:33 PM
brickedlinus
Newbie
9669 Views
3 replies
0 likes
Account

9669 Views
3 replies
0 likes

Spotify student to premium

I am no longer a student and my credit card number changed. How do I update my credit card details and convert my account to a standard premium account? I fail the sheerid lookup.

gsycip15
Casual Listener
I am no longer a student and my credit card number changed. How do I update my credit card details and convert my account to a standard premium account? I fail the sheerid lookup.
2016-05-14 10:41:55 AM
2016-05-14 11:29:23 AM
Ambivalence
Community Legend
159 Views
1 replies
0 likes
Login
Premium
Subscription

159 Views
1 replies
0 likes

Upgrade from premium to familiy without my knowlegde.

So I have been using premium for 2 years now and suddenly ive got an email from paypal saying I have to pay 30euros for next month. I did not want a familiy account at all. Once I checked my spotify profile and went to control my so called "family" t...

barend777
Casual Listener
So I have been using premium for 2 years now and suddenly ive got an email from paypal saying I have to pay 30euros for next month. I did not want a familiy account at all. Once I checked my spotify ...
2016-05-14 11:22:41 AM
159 Views
0 replies
0 likes
Account
Premium

159 Views
0 replies
0 likes

Spotify premium FREE for 30 days

I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell

Jadebayne
Newbie
I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell
2016-05-14 5:44:11 AM
2016-05-14 11:01:43 AM
Ambivalence
Community Legend
230 Views
1 replies
0 likes
Account
Free
Login
Premium
Subscription
Unlimited

230 Views
1 replies
0 likes

Can't log in through facebook

I have spotify premium and I can't log in through Facebook. Everytime I try on the desktop app its says the username or password is incorrect. Everytime i try on the web player it doesn't let me through. When I try to access my account settings in th...

user-removed
Visitor
I have spotify premium and I can't log in through Facebook. Everytime I try on the desktop app its says the username or password is incorrect. Everytime i try on the web player it doesn't let me thro...
2015-11-07 10:31:57 PM
2016-05-14 10:40:13 AM
Connordunc
Newbie
246 Views
1 replies
2 likes
Account

246 Views
1 replies
2 likes

Solved!! Account shows different name, someone else used it, logging out from devices didn't change it back

Starting at least a couple days ago all of my devices show a different username ("Renato Correia" instead of "ebrl") - I noticed it when the Android app informed me the account was already connected on another device, which wasn't mine. I could contr...

ebrl
Casual Listener
Starting at least a couple days ago all of my devices show a different username ("Renato Correia" instead of "ebrl") - I noticed it when the Android app informed me the account was already connected ...
2016-05-14 6:53:24 AM
2016-05-14 8:14:27 AM
MattSuda
Spotify Star
3598 Views
3 replies
0 likes
Account
Security

3598 Views
3 replies
0 likes

Suggested songs playlist on premium ?

Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on what you are hearing. The only thing because I am w...

Lithe
Newbie
Hello, I would want to know if I will still be able to hear to suggested songs even when I will go to premium. If there is some playlist, or something like that, that will suggest you songs based on ...
2016-05-13 7:21:12 PM
2016-05-14 1:13:51 AM
Jordi
Community Legend
635 Views
2 replies
0 likes
Premium
Subscription

635 Views
2 replies
0 likes

Family Account seems not to be working anymore

Dear Support, My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sure my dad's credit card hasn't reached the limit. If you want...

chregi91
Newbie
Dear Support, My family has a family plan which runs on the credit card from my dad. In the account settings it shows, that Spotify Family is active and will be renewed today. I'm pretty sur...
2016-05-13 7:15:02 PM
2016-05-13 12:57:39 AM
osornios
Spotify Star
156 Views
1 replies
0 likes
Account
Subscription

156 Views
1 replies
0 likes

Facebook linked by accident

Hi!I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account.I unlinked immediately but now I can't access the old account - it just says wrong password or username, and i can't rese...

_antiphonics
Music Fan
Hi! I accidently facebook linked my business' spotify user to my facebook account which was already linked to my personal account. I unlinked immediately but now I can't access the old account...
2016-05-13 9:40:02 PM
2016-05-13 12:50:29 AM
osornios
Spotify Star
363 Views
3 replies
0 likes
Login

363 Views
3 replies
0 likes

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