Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88554 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
757489 Views
18 replies
29 likes
Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know.I go to change payment options and click on UK but the option ...
Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know. I go to c...
Spotify Star
463 Views
3 replies
0 likes
Is it possible to revert to a previous state of my account? I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There were different devices on my devices list. So I changed my ...
Is it possible to revert to a previous state of my account? I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There...
Roadie
253 Views
1 replies
0 likes
I cancelled my Spotify Premium and I thought it had been cancelled because I applied for the 3 months for £0.99 but cancelled it after because I didnt want to get charged full price as I was going to purchase the half price premium as I am a student ...
I cancelled my Spotify Premium and I thought it had been cancelled because I applied for the 3 months for £0.99 but cancelled it after because I didnt want to get charged full price as I was going to...
Community Legend
9993 Views
6 replies
3 likes
My son has an Spotify account. Somehow this is lost in a never-ending loop.Background: We dont know his user name in spotify. This has been forgotten. 1. If we try to get the username (or password) it by writing in the emailadress on the Restore pass...
My son has an Spotify account. Somehow this is lost in a never-ending loop. Background: We dont know his user name in spotify. This has been forgotten. 1. If we try to get the username (or ...
Casual Listener
362 Views
2 replies
0 likes
I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that but keep my account?
I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that...
Community Legend
300 Views
1 replies
0 likes
I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea what to do.
I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea ...
Casual Listener
227 Views
1 replies
0 likes
My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't even start on there, so I think it may be an issue ...
My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't ...
Newbie
428 Views
2 replies
0 likes
I need to remove the devices I don't use. There is a SM-T110 who's using my account and I have no idea who this is. It's not me and really annoying.
I need to remove the devices I don't use. There is a SM-T110 who's using my account and I have no idea who this is. It's not me and really annoying.
Community Legend
306 Views
1 replies
0 likes
Hello, Two days ago i bought a Spotify Gift Card at Aral in Germany.Now i tried to activate it, but it doesnt work. Actually i think that the last number/letter of the Code is missing.Can I restore it some way, for example with the serial number? I c...
Hello, Two days ago i bought a Spotify Gift Card at Aral in Germany. Now i tried to activate it, but it doesnt work. Actually i think that the last number/letter of the Code is mis...
Community Legend
534 Views
1 replies
0 likes
I've been trying to upgrade to premium, but every time I try, I can't get the form to enter credit card info. Instead, I get a "working" circle icon forever, and nothing happens. I can see paypal and paysafe card options normally, but those are not t...
I've been trying to upgrade to premium, but every time I try, I can't get the form to enter credit card info. Instead, I get a "working" circle icon forever, and nothing happens. I can see paypal and...
Community Legend
572 Views
3 replies
0 likes
I upgraded to the family plan, why am I only able to listen on one device at a time?
I upgraded to the family plan, why am I only able to listen on one device at a time?
Casual Listener
236 Views
1 replies
0 likes
HEY GUYS! Would be awesome if you helped me When i try to play a song, it appears a message that says (from swedish to english) "Song isn't avaliable, if the flie exist on the computer, import it.) Like wtf?? I need to restart spotify then it works b...
HEY GUYS! Would be awesome if you helped me 😄 When i try to play a song, it appears a message that says (from swedish to english) "Song isn't avaliable, if the flie exist on the co...
Casual Listener
452 Views
2 replies
0 likes
Hi, I'm Italian but now I live in The Netherlands. I just bought a Voucher card but, when I try to activate it, a message saying that I can not use the code in this country appears. Just to be more clear, I bought the Voucher in The Netherlands and I...
Hi, I'm Italian but now I live in The Netherlands. I just bought a Voucher card but, when I try to activate it, a message saying that I can not use the code in this country appears. Just to be more c...
Roadie
280 Views
1 replies
0 likes
Hello, So, I´ve recently forgotten to log out from my friend´s place, and I´ve tried logging out from all devices but it just won´t work.He´s still able to connect even after I have changed the password of my facebook account and logged out from all ...
Hello, So, I´ve recently forgotten to log out from my friend´s place, and I´ve tried logging out from all devices but it just won´t work. He´s still able to connect even after I have...
Roadie
213 Views
1 replies
0 likes
Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month redeemable premium code. I can't find any local store...
Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month re...
Community Legend
2901 Views
6 replies
0 likes
I couldn't log in to Spotify since yesterday so today I created a free account to check if my Premium account was still there. Some guy is using my account and making playlists and everything! Someone. Anyone. Help, PLEASE! //AW
I couldn't log in to Spotify since yesterday so today I created a free account to check if my Premium account was still there. Some guy is using my account and making playlists and everything! S...
Music Fan
321 Views
3 replies
0 likes
This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this premium account but I can't subscribe. Can anyone hel...
This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this pr...
Not applicable
12023 Views
6 replies
0 likes
Hi, I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spotify has lost connection, and I have to reload the page and s...
Hi, I am running Spotify web player and when I am playing music, it loses connection every now and then. I listen to maye 2-3 songs, then connection is lost, I get an error messgae that Spot...
Community Legend
2488 Views
2 replies
0 likes
Hi everyone! I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into difficulties since I am living in France, unable to change the...
Hi everyone! I want to sign up for Spotify Premium using the student discount (through UniDays) as I am a postgrad at a British uni (paying with a British card). However, I'm running into di...
Casual Listener
498 Views
2 replies
0 likes
hey, just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way to cancel his account, his payment details or the transact...
hey, just a simple question: a friend of mine is using my creditcard-details for paying his premium-account (I allowed him to do that once, but now I don't want it anymore...). Is there a way ...
Community Legend
239 Views
1 replies
0 likes
