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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2633 Views
  • 0 replies
  • 8 likes
  • Security
  • 2633 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454152 Views
  • 973 replies
  • 109 likes
  • Account
  • 454152 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201269 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201269 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109858 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109858 Views
  • 72 replies
  • 12 likes

Can't redeem Spotify Gift Card €30

Yesterday I bought a Spotify Gift Card for €30 at an offical shop.Today I tried to redeem this card. It says the code is invalid.I am wondering what to do, since I am sure I can read and I am sure I flll in the right symbols. I have tried it many tim...

  • Newbie
  • Yesterday I bought a Spotify Gift Card for €30 at an offical shop. Today I tried to redeem this card. It says the code is invalid. I am wondering what to do, since I am sure I can read and I am sur...
  • user-removed
  • Not applicable
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Cannot Login

Hello everyone, I just setup an account with Spotify, but I am unable to login with my username/password. Please advise. Note the following: I DO NOT have a facebook account so that is not the issueNo firewall settings on my laptop (or my phone)I sig...

  • Regular
  • Hello everyone,   I just setup an account with Spotify, but I am unable to login with my username/password.  Please advise.  Note the following:   I DO NOT have a facebook acc...
  • Maxim
  • Spotify Star
  • 602 Views
  • 11 replies
  • 0 likes
  • Login
  • 602 Views
  • 11 replies
  • 0 likes

Recuperar lista actualizada

Hola. Tal día como hoy nació mi hijo y durante el parto estuvimos escuchando la playlist de Café y Libros. El caso es que la lista se ha ido actualizando con el tiempo y nos gustaría tener la que estaba programada en el mes de mayo del año pasado. ¿E...

  • Newbie
  • Hola.   Tal día como hoy nació mi hijo y durante el parto estuvimos escuchando la playlist de Café y Libros. El caso es que la lista se ha ido actualizando con el tiempo y nos gustaría tener l...
  • 227 Views
  • 0 replies
  • 1 likes
  • Premium
  • 227 Views
  • 0 replies
  • 1 likes

i deleted spotify to make space and now it will not re-download from app store to iPhone 5s

I have tried turning it off and on again - I have tried soft reset and I've tried signing out of itunes and signing back in again. In the app store, I tap the cloud button and it goes to the download circle for less than a second before turnign back ...

  • Regular
  • I have tried turning it off and on again - I have tried soft reset and I've tried signing out of itunes and signing back in again. In the app store, I tap the cloud button and it goes to the download...
  • Nicky7
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 218 Views
  • 2 replies
  • 0 likes

I follow 8 guys and it appears 3

https://open.spotify.com/user/11175748072 My profile is here, I think I'm little bit bugged What should I'm gonna do?

  • Newbie
  • https://open.spotify.com/user/11175748072   My profile is here, I think I'm little bit bugged 😛 What should I'm gonna do?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Account hacked

My account has been hacked. My account details shows an email address that I do not recognise, so I am unable to change the email address as the password has also changed!I went through the get help and sent my question/problem but the message said t...

  • Casual Listener
  • My account has been hacked. My account details shows an email address that I do not recognise, so I am unable to change the email address as the password has also changed! I went through the get h...
  • CakeNetwork
  • Community Legend
  • 370 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 370 Views
  • 5 replies
  • 0 likes

Payment issue

Hey, I'm having some problems with my Premium payment since last month. When I try to get Premium again it shows that's something wrong with my personal data and thats nothing wrong with it. What should I do?

  • Newbie
  • Hey, I'm having some problems with my Premium payment since last month. When I try to get Premium again it shows that's something wrong with my personal data and thats nothing wrong with it. What sho...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Live and work in one country but office IP address recognized as from other country

Hi, I live and work in Czech republic but our office is connected either through UK or Germany - so our IP address is recognized either as a UK or Germany based IP. Was wondering if I can expect issues if I upgrade to Premuim as a customer from Czech...

  • Newbie
  • Hi,   I live and work in Czech republic but our office is connected either through UK or Germany - so our IP address is recognized either as a UK or Germany based IP.   Was wonderi...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
  • 201 Views
  • 1 replies
  • 0 likes

Adding Songs En mass

Is there a way to select an Artist and ADD ALL of that artist's songs in one fell swoop! Thanx ....

  • Newbie
  • Is there a way to select an Artist and ADD ALL of that artist's songs in one fell swoop!     Thanx ....
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Other
  • 254 Views
  • 1 replies
  • 0 likes

Desvincular conta do facebook com spotify

Tenho uma conta no spotify a mais de 1 ano e seu login é feito pela conta com o facebook, porém pretendo excluir minha conta do facebook sem perder minha conta do spotify. Como faço para acessar minha conta do spotify sem o facebook?

  • Visitor
  • Tenho uma conta no spotify a mais de 1 ano e seu login é feito pela conta com o facebook, porém pretendo excluir minha conta do facebook sem perder minha conta do spotify. Como faço para acessar minh...
  • MattSuda
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 586 Views
  • 1 replies
  • 0 likes

Customer service - payments

I have been paying spotify for over 1.5 years. maybe used this once, would like to use this again, but I cannot figure out how to access the premium service that I am paying for. I have a login that works, but I just see the free service not the prem...

  • Newbie
  • I have been paying spotify for over 1.5 years. maybe used this once, would like to use this again, but I cannot figure out how to access the premium service that I am paying for. I have a login that ...
  • SuperWisdom
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • Account
  • 224 Views
  • 2 replies
  • 0 likes

Check out how much Spotify charged me every month?

How can I check out how much Spotify had charged me every month? Except on the bank statements... On its official website or within app? Thank you everyone!

  • Casual Listener
  • How can I check out how much Spotify had charged me every month? Except on the bank statements... On its official website or within app? Thank you everyone!
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Cancel membership

I have been charged for 2 months when I have cancelled membership!!! Spotify make it impossible to contact them:. I can not do it through the contact form it will not let me.. Please someone help

  • Casual Listener
  • I have been charged for 2 months when I have cancelled membership!!! Spotify make it impossible to contact them:. I can not do it through the contact form it will not let me.. Please someone help
  • MattSuda
  • Spotify Star
  • 367 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 367 Views
  • 4 replies
  • 0 likes

Solved!! Double charged

So i upgraded to Premium for $9.99 and I was also looking at the student discount for $4.99I signed up for the $9.99 instead but when i looked into my bank statement. I was charged for both $9.99 and $4.99.I don't want to be charged $9.99+4.99 every ...

  • Casual Listener
  • So i upgraded to Premium for $9.99 and I was also looking at the student discount for $4.99 I signed up for the $9.99 instead but when i looked into my bank statement. I was charged for both $9...
  • rtalag
  • Casual Listener
  • 357 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 357 Views
  • 2 replies
  • 1 likes

Changing to student account

Is there a way to make my premium become a student account? I saw that it is half the price and had no idea, and would like to change if possible without having to repay for the month.

  • Newbie
  • Is there a way to make my premium become a student account? I saw that it is half the price and had no idea, and would like to change if possible without having to repay for the month.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 130 Views
  • 1 replies
  • 0 likes

Account hack issues

Hi guys, Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late. I have tried tweeting out and sent in a support request email but I have not gotten a resp...

  • Newbie
  • Hi guys,   Looks like my Spotify account was hacked today and my login email and password was changed without a prompt or any notification until it was too late.  I have tried tweeting ou...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 152 Views
  • 1 replies
  • 0 likes

Cancel and still charge

I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.

  • Casual Listener
  • I recently register and cancel the account just last a few seconds, however the payment was made to my credit card, how can I fix that? never actually use the service, obviously I want my money back.
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 215 Views
  • 3 replies
  • 0 likes

Cancel account and get refund

Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a refund for this month so I can immediately rectify...

  • Casual Listener
  • Hi, my premium has just renewed yesterday and I'm wanting to delete my account to make a new one so I can get rid of my facebook profile. I've canceled my subscription but is there anyway I can get a...
  • Maxim
  • Spotify Star
  • 271 Views
  • 5 replies
  • 0 likes
  • Premium
  • 271 Views
  • 5 replies
  • 0 likes

Can't change password or email

I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and passwordThanks Alyenendrov

  • Casual Listener
  • I no longer have access to the email assigned with my account, don't remember the password either. I log in via Facebook. I would like to change my email and password Thanks Alyenendrov
  • Maxim
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • Login
  • 197 Views
  • 3 replies
  • 0 likes

I can´t Cancel Premium

Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to continue as its there no button to cancel the subscr...

  • Casual Listener
  • Hi, i bought premium for my sister a couple of days ago and she don´t want it. I tried to go to subscriptions on the website as the guide says but i can´t follow any more because there is no way to c...
  • Maxim
  • Spotify Star
  • 214 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 214 Views
  • 4 replies
  • 0 likes