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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421283 Views
  • 965 replies
  • 108 likes
  • Account
  • 421283 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186440 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186440 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103440 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103440 Views
  • 69 replies
  • 10 likes

Been downgraded to Free?

Hi! I've been a premium subscriber for a good few years now but over the last few days I've noticed I am now on the 'Free' service? Any ideas why? And can I get back onto premium Thanks Mark

  • Newbie
  • Hi!   I've been a premium subscriber for a good few years now but over the last few days I've noticed I am now on the 'Free' service? Any ideas why? And can I get back onto premium   Th...
  • Nico
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Ma friend is instant Premium in Nowhere

Well my friend told me like this january.That last november she payed for 3 months premium..then she stopped spotify then like weeks then after awhile she opened her spotify to look her subscription its still premium..so when she got vacation and hav...

  • Newbie
  • Well my friend told me like this january.That last november she payed for 3 months premium..then she stopped spotify then like weeks then after awhile she opened her spotify to look her subscription ...
  • user-removed
  • Not applicable
  • 254 Views
  • 2 replies
  • 3 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 254 Views
  • 2 replies
  • 3 likes

Solved!! Family Plan vs. Single User with Multiple Devices

Hi, there. I currently have Spotify Premium, but I'm concerned by the wording of the advertisement for the Family Plan that I have to pay for a Family Plan in order to login to Spotify on more than one device at once, even if one of them isn't active...

  • Regular
  • Hi, there. I currently have Spotify Premium, but I'm concerned by the wording of the advertisement for the Family Plan that I have to pay for a Family Plan in order to login to Spotify on more than o...
  • user-removed
  • Not applicable
  • 1453 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1453 Views
  • 3 replies
  • 0 likes

Terrible Customer Service- Account hacked!

Hey,I've been sending emails and online feedback form for the past week. No single reply from Spotify! It has been more than 120 hours i waited.Last week, I received an email notify me that my Spotify account's email was changed. Then, i tried to log...

  • Casual Listener
  • Hey, I've been sending emails and online feedback form for the past week. No single reply from Spotify! It has been more than 120 hours i waited. Last week, I received an email notify me that m...
  • user-removed
  • Not applicable
  • 325 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 325 Views
  • 3 replies
  • 0 likes

change country

my spotify wont allow me to change country just comes up with please wait loading

  • Casual Listener
  • my spotify wont allow me to change country just comes up with please wait loading
  • user-removed
  • Not applicable
  • 248 Views
  • 5 replies
  • 0 likes
  • Premium
  • 248 Views
  • 5 replies
  • 0 likes

Solved!! Problem on my phone

I have spotlight premium and it works on myiPad but on my cell phone it does not work! I have tried logging in and out on my account and also deleting and re-downloading the app! Help please. It used to work but now it doesn't on my phone

  • Regular
  • I have spotlight premium and it works on my iPad but on my cell phone it does not work! I have tried logging in and out on my account and also deleting and re-downloading the app! Help please. It us...
  • user-removed
  • Not applicable
  • 495 Views
  • 17 replies
  • 0 likes
  • 495 Views
  • 17 replies
  • 0 likes

Solved!! Payment failure and still charged with no premium

Hi, several minutes ago, I've paid my subscription for 1 month via DotPay (PL). Everything went fine through my bank website, and after I've logged off and refreshed Spotify website I received "Oops, seems your card or payment provider is having a ba...

  • Casual Listener
  • Hi,   several minutes ago, I've paid my subscription for 1 month via DotPay (PL). Everything went fine through my bank website, and after I've logged off and refreshed Spotify website I receiv...
  • user-removed
  • Not applicable
  • 578 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 578 Views
  • 8 replies
  • 0 likes

Premium Account Login problems (NZ)

Hi ya'll, We were given a free upgrade by our network providers (Spark in NZ) and another account was created via their system BUT we are unable to access the upgrade as it requires us to login via our (original) login which is Facebook. This is frus...

  • Newbie
  • Hi ya'll,   We were given a free upgrade by our network providers (Spark  in NZ) and another account was created via their system BUT we are unable to access the upgrade as it requires us...
  • user-removed
  • Not applicable
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Something is Wrong with my Acc ..i have a unauthorized user !

I has given since a few days the problem that access a stranger to my Spotify account . Unfortunately, I can not set a device password , I do not know why I can not. There are raised repeatedly on playlists that I have not created . In the connected ...

  • Casual Listener
  • I has given since a few days the problem that access a stranger to my Spotify account . Unfortunately, I can not set a device password , I do not know why I can not. There are raised repeatedly on pl...
  • user-removed
  • Not applicable
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
  • 368 Views
  • 3 replies
  • 0 likes

Cannot log in on Iphone and recieving no support from Spotify

Hello, I recently started a new contract with Vodafone. I chose a contract which would provide me with 3 months free Netflix or Spotify Premium. I enthusiasticly chose Spofity Premium as it is something I have considered getting before but had not ye...

  • Newbie
  • Hello,   I recently started a new contract with Vodafone. I chose a contract which would provide me with 3 months free Netflix or Spotify Premium.    I enthusiasticly chose Spofity...
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Can't sign in

Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks

  • Newbie
  • Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

No internet connection detected. Spotify will automatically try to reconnect when it detects an inte

SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I HAVE DOWNLOADED OFFLINE WHICH MEANS I CAN'T FIND A...

  • Casual Listener
  • SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I...
  • MattSuda
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 326 Views
  • 1 replies
  • 0 likes

Me cambie a spotify familiar y me aparece como gratuito

Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free

  • Newbie
  • Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Charged thrice!

Hi, I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this eveneing I checked my bank and saw that Spotify charged me t...

  • Newbie
  • Hi,   I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this ...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

I can't connect my Facebook account on Spotify!

Bonsoir,J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur Facebook, ou tout simplement ajouter mes amis facebo...

  • Newbie
  • Bonsoir, J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

spotify premium annulé

Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un abonnement family à 15€ qui ne m'intéresse pas du to...

  • Newbie
  • Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un a...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

downloading songs

Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?

  • Newbie
  • Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

Spotify Family problem

Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email still get that error too. What should i do? NVM, Got...

  • Newbie
  • Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email s...
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Payments

Hi,I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't understand why it didn't take the money, it's not effected...

  • Newbie
  • Hi, I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't under...
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Hundreds of accounts hacked :(

I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch: http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/ I changed my password ...

  • Newbie
  • I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch:   http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-r...
  • MattSuda
  • Spotify Star
  • 514 Views
  • 1 replies
  • 3 likes
  • Security
  • 514 Views
  • 1 replies
  • 3 likes