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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383829 Views
  • 918 replies
  • 107 likes
  • Account
  • 383829 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166668 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166668 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97310 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97310 Views
  • 68 replies
  • 10 likes

Can't change country

I have moved from the UK to Portugal. I have a Portuguese credit card and have updated my payment details and it seems to accept them and has adjusted my account accordingly. However, I have just been charged on my UK credit card and when I went back...

  • Regular
  • I have moved from the UK to Portugal. I have a Portuguese credit card and have updated my payment details and it seems to accept them and has adjusted my account accordingly. However, I have jus...
  • duncspur
  • Regular
  • 144 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 144 Views
  • 2 replies
  • 0 likes

Solved!! I cancelled my Spotify Feb 28 2016

I keep getting charged I already cancelled my subscription on February 28/2016 I have the confirmation email to prove this!!! How do I contact someone about this I am not very impressed... This is not fair to the customer!!

  • Newbie
  • I keep getting charged I already cancelled my subscription on February 28/2016 I have the confirmation email to prove this!!! How do I contact someone about this I am not very impressed... This is no...
  • kbrooksc
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Premium charging twice?

I reupgraded to premium a few months ago after a year of use and I've just had an email saying I have to extend it again for another year after only 3 months, and ideas?

  • Newbie
  • I reupgraded to premium a few months ago after a year of use and I've just had an email saying I have to extend it again for another year after only 3 months, and ideas?
  • kbrooksc
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Canceling subscription

I got the 3 months Spotify premium, but don't want to get charged 12$ when it expires, if I cancel subscriptionwill premium be canceled then, or will it still expire when it should? Thanks.

  • Newbie
  • I got the 3 months Spotify premium, but don't want to get charged 12$ when it expires, if I cancel subscriptionwill premium be canceled then, or will it still expire when it should? Thanks.
  • kbrooksc
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

How to end family subscription and keep your one premium subscription?

Hi guys! Someone here that who konws how to end family subscription and keep your one premium subscription? Doesn't all accounts become deleted if you end your subscription?

  • Newbie
  • Hi guys!   Someone here that who konws how to end family subscription and keep your one premium subscription? Doesn't all accounts become deleted if you end your subscription?
  • kbrooksc
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Student Discount problem

I signed up for Spotify premium with a gift card and then realized that I wasn't using my student email since I was signing in with Facebook. So I changed my email on my Facebook to my school one and now on Spotify it also says my school email and th...

  • Newbie
  • I signed up for Spotify premium with a gift card and then realized that I wasn't using my student email since I was signing in with Facebook. So I changed my email on my Facebook to my school one and...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Change subscription to family + yearly payment

Hello,I'm currently on Spotify Premium, which I would like to change to Spotify Premium Family, while changing the monthly payment to yearly.Is that possible in this combination? If so, how to do so best?thanks in advance!Pauly

  • Newbie
  • Hello, I'm currently on Spotify Premium, which I would like to change to Spotify Premium Family, while changing the monthly payment to yearly. Is that possible in this combination? If so, how t...
  • kbrooksc
  • Community Legend
  • 4303 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 4303 Views
  • 1 replies
  • 1 likes

Premium membership

I recently paid $4.99 for a student premium membership. My card was charged, and AFTER the transaction I was told that my student information could not be verified, and I did not receive my premium subscription. I would like to be refunded.

  • Newbie
  • I recently paid $4.99 for a student premium membership. My card was charged, and AFTER the transaction I was told that my student information could not be verified, and I did not receive my premium s...
  • kbrooksc
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Want to cancel my premium, but it says my account is free?

I signed up for the Christmas deal of 3 months for 99p. Now that period of time has come to an end, I want to cancel my subscription so I am not charged full price for the following months. However, when I log into my account, it says my subscription...

  • Casual Listener
  • I signed up for the Christmas deal of 3 months for 99p. Now that period of time has come to an end, I want to cancel my subscription so I am not charged full price for the following months. However, ...
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Paused subscription...?

My account/subscription was paused last month, I made a payment yesterday and nothing has happened. Whats is the number to customer service?

  • Newbie
  • My account/subscription was paused last month, I made a payment yesterday and nothing has happened. Whats is the number to customer service?
  • kbrooksc
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Want to cancel my premium, but it says my account is free?

I signed up for the Christmas deal of 3 months for 99p. Now that period of time has come to an end, I want to cancel my subscription so I am not charged full price for the following months. However, when I log into my account, it says my subscription...

  • Casual Listener
  • I signed up for the Christmas deal of 3 months for 99p. Now that period of time has come to an end, I want to cancel my subscription so I am not charged full price for the following months. However, ...
  • kbrooksc
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Free 30 days & new subscription payment

Hi there, I wanted to register for 30 free days and then use a Spotify gift card to pay for the following month. But when I went to register it has used the gift card straight away for the first month and hasn't given the 30 day free trial - doesn't ...

  • Newbie
  • Hi there, I wanted to register for 30 free days and then use a Spotify gift card to pay for the following month.  But when I went to register it has used the gift card straight away for the firs...
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

When do I get my refund

I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.

  • Newbie
  • I cancelled my permium today and today is when they charge my card and I know refunds are available but when will the money be cal in my account.
  • kbrooksc
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

New Debit Card being charged

Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months on a recurring payment for Spotify premium? I have ...

  • Newbie
  • Today I added a new debit card so I could buy glasses from a different website and a few minutes earlier I have received an email from paypal saying that the same debit card was charged for 3 months ...
  • kbrooksc
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

premium to student discount

first of, how long does spotify take to respond to an email ? i sent them a message earlier today and i still havent received anything yet which i find kind of annoying. secondly, i was charged today for $10 for premium but never got an email stating...

  • Newbie
  • first of, how long does spotify take to respond to an email ? i sent them a message earlier today and i still havent received anything yet which i find kind of annoying.  secondly, i was charge...
  • kbrooksc
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Unsubscribed but must to pay the Premium

I stop the premium, but they charge to me 10€ for a premium when i cancel it.I want my money back.What i must to do?I cancel the premium 1 moth ago.

  • Newbie
  • I stop the premium, but they charge to me 10€ for a premium when i cancel it. I want my money back. What i must to do? I cancel the premium 1 moth ago.
  • kbrooksc
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked! Please help!

Hello, My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me! I contaced the supprt from the email, but after 5 days i have still no responce. Please help.

  • Casual Listener
  • Hello,    My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me!    I contaced the supprt from the email, ...
  • kbrooksc
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • Account
  • 288 Views
  • 3 replies
  • 0 likes

Subscription

I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you

  • Newbie
  • I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you
  • kbrooksc
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

3 months for €0.99 c

I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money back because I cancelled and went to free

  • Newbie
  • I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money ...
  • kbrooksc
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 593 Views
  • 1 replies
  • 0 likes

Family account for mixed nationality couple

My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the account. She gets a message saying that she needs to ...

  • Newbie
  • My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the ac...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes