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hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80614 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
101539 Views
9 replies
2 likes
Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is...
Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is t...
Roadie
1052 Views
5 replies
0 likes
I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled. I logged on and tried...
I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected ...
Spotify Star
1021 Views
7 replies
0 likes
There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app and the web app but would really love to be able to get back t...
There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app ...
Casual Listener
452 Views
2 replies
0 likes
I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). This is very frustrating when trying to workout or ...
I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). ...
Casual Listener
440 Views
2 replies
0 likes
Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...
Device: (a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
Casual Listener
1151 Views
4 replies
3 likes
Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not been charged in april. The was no problem with the cash limit...
Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not b...
Newbie
576 Views
1 replies
1 likes
Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...
Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never...
Community Legend
1460 Views
4 replies
0 likes
So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and log back in, not I'm getting an error message saying ...
So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and lo...
Roadie
648 Views
5 replies
0 likes
HiSo I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is now the username associated with my phone number. Now, ...
Hi So I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is no...
Casual Listener
840 Views
2 replies
0 likes
Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $135.46CAD two days later. I dont understand why i would be charged for...
Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $1...
Casual Listener
471 Views
2 replies
0 likes
I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**ing musicAs of today I am cancelling my spotify accou...
I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**in...
Regular
533 Views
3 replies
0 likes
I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare regarding the issue and they stated that the accounts t...
I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare rega...
Roadie
339 Views
1 replies
0 likes
Hello: I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription. How can I continue the filling of requirements without having to pay again the subscription?? Thank you for your help ...
Hello: I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription. How can I continue the filling of requirements wi...
Roadie
314 Views
1 replies
0 likes
i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method...
i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage. "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...
Casual Listener
380 Views
2 replies
0 likes
I have a premium account through Rogers and I signed in with Facebook. But I deactivated my Facebook and I can't figure out how to change it. I've emailed Spotify many times and I'm still not getting help. I would enjoy to have my music back. Hoping ...
I have a premium account through Rogers and I signed in with Facebook. But I deactivated my Facebook and I can't figure out how to change it. I've emailed Spotify many times and I'm still not getting...
Roadie
936 Views
3 replies
0 likes
Hello, my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too! I sent 2 emails to support but I haven't any response. I just registered a new accou...
Hello, my account has been hacked. I have received an email explaining that my email has changed. Now I can't access my account because the password has changed too! I sent 2 ...
Not applicable
392 Views
1 replies
0 likes
Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song...
Last week i listened a song, with a random playlist, and i can't find it anymore. Is there a way to see all the songs i played? Like a list? I'm going crazy i can't find that song...
Not applicable
454 Views
1 replies
0 likes
I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption. Why i already dharged 129Pesos when there's is a 3 months premium trial which is cost only 9 pesos??
I Recently upgraded my account to premium using my credit card. But i was already charged 129 Pesos for only 2 weeks of subscirption. Why i already dharged 129Pesos when there's is a 3 m...
Not applicable
247 Views
1 replies
0 likes
Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after checking my account it still hasn't got premium I kept ...
Hello spotify, After my 7 days trial I suddenly avail for 3 months premium using Smart load, I recieved the message that my load was already deducted together with the reference number but after chec...
Not applicable
1774 Views
1 replies
0 likes
I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it refunded since I am a university student?
I tried to cancel my month long trial as it was the last day of it. My account was still charged $10.72. Is it possible to get a refund for that amount and cancel my trial? Or at least get part of it...
Not applicable
245 Views
1 replies
0 likes
