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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76428 Views

28 replies

0 likes

  • 76428 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94255 Views

9 replies

2 likes

Account
Login
  • 94255 Views
  • 9 replies
  • 2 likes

Unable to login after kicking out hacker that connected with FB

some random person started using my spotify, adding songs, adding facebook, adding profile picture. I just went and changed the password from the site, but now I cannot login to any of my devices. I can login and change password over and over, but th...

Newbie

some random person started using my spotify, adding songs, adding facebook, adding profile picture.   I just went and changed the password from the site, but now I cannot login to any of my de...

Ebrines4

Casual Listener

404 Views

2 replies

0 likes

Account
Login
  • 404 Views
  • 2 replies
  • 0 likes

payment

I have set up a Spotify account and used my partners card this was in December when it went through it said that the account was unsuccessful. So I created an account using my card and it was successful I got the first couple month free now am paying...

Casual Listener

I have set up a Spotify account and used my partners card this was in December when it went through it said that the account was unsuccessful. So I created an account using my card and it was success...

Jordi

Community Legend

275 Views

1 replies

0 likes

Account
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

137$ for Spotify ?

Hi, i'm a little bit pissed off this morning. I just opened my bank application and saw that Spotify costed me 137$ They just took 137$ in my account. Why ??????

Newbie

Hi, i'm a little bit pissed off this morning. I just opened my bank application and saw that Spotify costed me 137$ They just took 137$ in my account. Why ??????

Jordi

Community Legend

432 Views

1 replies

0 likes

Premium
Security
  • 432 Views
  • 1 replies
  • 0 likes

Every song I play does not complete

Every time I use spotify on my phone, I cannot play a song all the way through. This defeats the object for me so I don't see the point in paying for a service which does not work as intended. It seems a common problem, how can I solve this on my and...

Newbie

Every time I use spotify on my phone, I cannot play a song all the way through. This defeats the object for me so I don't see the point in paying for a service which does not work as intended. It see...

Nico

Community Legend

348 Views

1 replies

0 likes

Premium
  • 348 Views
  • 1 replies
  • 0 likes

New unknown device showed up, family plan not working

Hi, today i was playing a playlist on and off as i was doing other things as well. Then i just realised my music is not playing for some reason when I popped up my desktop app I saw the music was playing on a different device, not my Iphone, nor my I...

Regular

Hi,   today i was playing a playlist on and off  as i was doing other things as well. Then i just realised my music is not playing for some reason when I popped up my desktop app I saw th...

davold

Casual Listener

1401 Views

9 replies

0 likes

Security
Subscription
  • 1401 Views
  • 9 replies
  • 0 likes

Cuenta en pausa

Hola a todos! Alguien me podría ayudar?? El día de ayer realicé mi pago de premium, el cargo ya se realizó a mi Tarjeta de crédito Banamex y mi cuenta aún continúa en pausa. Qué hago???

Casual Listener

Hola a todos! Alguien me podría ayudar?? El día de ayer realicé mi pago de premium, el cargo ya se realizó a mi Tarjeta de crédito Banamex y mi cuenta aún continúa en pausa. Qué hago???

MattSuda

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Big problem with my premium account

Hello, I contacted the support team through the contact form but I didn't receive answers... So, PLEASE help me.I created a new account and I bought the premium version but the problem is...I can't connect my FB account because I created an account w...

Regular

Hello, I contacted the support team through the contact form but I didn't receive answers... So, PLEASE help me. I created a new account and I bought the premium version but the problem is... I can...

MattSuda

Spotify Star

395 Views

3 replies

0 likes

Account
Premium
Subscription
  • 395 Views
  • 3 replies
  • 0 likes

Change password mode

I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?

Casual Listener

I have registered with my Facebook account and now I want to change to a normal "sign in" beacouse I want to close my Facebook account. What do I have to do?

MattSuda

Spotify Star

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

Apy premiun y Se para el Spotify

Hola, me hice premium hace un tiempo y cuando voy escuchando música, al rato se me para el Spotify.Tengo que volver al encenderlo y apagarlo para que funcione.Le ha pasado esto alguna vez a alguien ? Como lo resuelvo ?

Newbie

Hola, me hice premium hace un tiempo y cuando voy escuchando música, al rato se me para el Spotify. Tengo que volver al encenderlo y apagarlo para que funcione. Le ha pasado esto alguna vez a a...

MattSuda

Spotify Star

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

changing from Spotify Family back to Spotify Premium

I currently have Spotify Family and want to go back to Spotify Premium without having to cancel my subscription and redownloading all the music I have AND having to re-follow things. Any help will be appreciated.

Visitor

I currently have Spotify Family and want to go back to Spotify Premium without having to cancel my subscription and redownloading all the music I have AND having to re-follow things.  Any help w...

MattSuda

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Credit Card Charge

Hi, I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I need to stop it ASAP. How do I get in contact with someone f...

Newbie

Hi,   I have spotify premium through my cell phone provider. My credit card has been charged this month and last month. My credit card is not even linked with my account. This is not me and I ...

MattSuda

Spotify Star

319 Views

1 replies

0 likes

Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Charged my account

I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.

Newbie

I was charged$9.99 March 14th...per my bank stmt and now Spotify is playing commercials asking me to upgrade to premium. Please help or refund my money.

MattSuda

Spotify Star

348 Views

1 replies

0 likes

Account
Premium
  • 348 Views
  • 1 replies
  • 0 likes

spotify premium

Hola, quiero saber porque no me fueron otorgados los dos meses gratis de la promocion que hay. Ya he leido todas las conidicones y cumplo todas de estas graciasMarcela Saldarriaga

Newbie

Hola, quiero saber porque no me fueron otorgados los dos meses gratis de la promocion que hay.   Ya he leido todas las conidicones y cumplo todas de estas   gracias Marcela Saldarriaga

MattSuda

Spotify Star

258 Views

1 replies

0 likes

Premium
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Meses gratis

Tenia 3 meses gratis al pagar por un mes y ahora me dejaron sin el servicio y ya no tengo premium

Newbie

Tenia 3 meses gratis al pagar por un mes y ahora me dejaron sin el servicio y ya no tengo premium

MattSuda

Spotify Star

321 Views

1 replies

0 likes

Account
Free
Premium
Unlimited
  • 321 Views
  • 1 replies
  • 0 likes

Family Account (Spanish)

Tengo cuenta premium y deseo convertirla en cuenta familiar para incluir a mi pareja que también tiene cuenta premium. Me surgen algunas preguntas: 1 ¿Cuando me conviene hacer el cambio? ¿El día que termina mi suscripción a la cuenta premium para así...

Casual Listener

Tengo cuenta premium y deseo convertirla en cuenta familiar para incluir a mi pareja que también tiene cuenta premium.   Me surgen algunas preguntas:   1 ¿Cuando me conviene hacer el ca...

MattSuda

Spotify Star

244 Views

1 replies

0 likes

Other
  • 244 Views
  • 1 replies
  • 0 likes

Offered a premium family package, didn't receive it.

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself and a family member. This deal also said I was to g...

Casual Listener

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself ...

MattSuda

Spotify Star

268 Views

2 replies

0 likes

Subscription
  • 268 Views
  • 2 replies
  • 0 likes

FAMILY PLAN EMAIL CHANGE DUE TO NEW ADMIN FACEBOOK ACCOUNT

Hi All We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a new profile from scratch) but the family plan stays linked ...

Newbie

Hi All   We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a...

MattSuda

Spotify Star

226 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Subscription not working

I bought premium around March 30th it is now April 8th. It was working earlier today but randomly just stopped. And now it says I am on free and if I press the "get premium" it wants me to pay for it again. It's been like 8 days. I should still have ...

Casual Listener

I bought premium around March 30th it is now April 8th. It was working earlier today but randomly just stopped. And now it says I am on free and if I press the "get premium" it wants me to pay for it...

MattSuda

Spotify Star

294 Views

2 replies

0 likes

Free
Premium
Subscription
  • 294 Views
  • 2 replies
  • 0 likes

Delete my account

I have a facebook account on Spotify and I want to delete it. I used Spotify contact form three times but noone responded. Maybe here is someone who will respond?

Visitor

I have a facebook account on Spotify and I want to delete it. I used Spotify contact form three times but noone responded. Maybe here is someone who will respond?

MattSuda

Spotify Star

751 Views

8 replies

1 likes

Account
  • 751 Views
  • 8 replies
  • 1 likes

Cannot Set Device Password

I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.

Regular

I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.

Dreadlord

Community Legend

564 Views

4 replies

0 likes

Premium
  • 564 Views
  • 4 replies
  • 0 likes