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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419832 Views
  • 965 replies
  • 108 likes
  • Account
  • 419832 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185617 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185617 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103198 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103198 Views
  • 69 replies
  • 10 likes

Money back

I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?

  • Newbie
  • I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?
  • johnnythrottle
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 250 Views
  • 2 replies
  • 0 likes

Logging from "abroad"

Hello everyone! I subscribed in Italy, then I went abroad for 6 months and I've been asked to change my location (which I did); now I'm back to Italy and I cannot log in anymore because it says that I can only use Spotify abroad for 14 days. How shou...

  • Newbie
  • Hello everyone! I subscribed in Italy, then I went abroad for 6 months and I've been asked to change my location (which I did); now I'm back to Italy and I cannot log in anymore because it says that ...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Login
  • 212 Views
  • 1 replies
  • 0 likes

Log in problem " it seems like you have tried to log in in a different country"

i have Spotify premium and today when i opened the app on my phone i was logged out? When i tried to log in again It sais "it seems like you have tried to log in in a different country" but i havent changed any settings or mooved country?

  • Newbie
  • i have Spotify premium and today when i opened the app on my phone i was logged out? When i tried to log in again It sais "it seems like you have tried to log in in a different country" but i havent ...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Login
  • 222 Views
  • 1 replies
  • 0 likes

Mail and password is not mine

Hi!Since last year I've noticed that the email linked to my account together with the password for the account has been changed.I've tried to contact Spotify like three times, but never got an answer (possibly due to the fact that everything is getti...

  • Newbie
  • Hi! Since last year I've noticed that the email linked to my account together with the password for the account has been changed. I've tried to contact Spotify like three times, but never got an an...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Photos

I want to change my playlist photo but I can't.Please help me.TY

  • Newbie
  • I want to change my playlist photo but I can't.Please help me.TY ❤️
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Other
  • 266 Views
  • 1 replies
  • 0 likes

Buy premium with molpoint

I already payment by molpoint buy my spofity premium but my spotify premium didn't active how can I do

  • Newbie
  • I already payment by molpoint buy my spofity premium but my spotify premium didn't active how can I do
  • MattSuda
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Free
  • 405 Views
  • 1 replies
  • 0 likes

Spotify account linked to dead email

Hello spotify community, I have tried to solve this problem on my own but im unable to. I was doing some internet cookises/password cleaning and managed to get my spotify account that was linked to my facebook removed from auto login. And when I trie...

  • Newbie
  • Hello spotify community, I have tried to solve this problem on my own but im unable to.  I was doing some internet cookises/password cleaning and managed to get my spotify account that was link...
  • user-removed
  • Not applicable
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
  • 611 Views
  • 1 replies
  • 0 likes

Not be able to login on my Android device with my Facebook account.

As the title said, it just stopped working. I checked the updates of my FB and Spoticy, all good.Deleted apps and reinstalled, still not working.Also tried to login visa website, it works fine. It is frustrating. Can someone tell me what's happening ...

  • Newbie
  • As the title said, it just stopped working.   I checked the updates of my FB and Spoticy, all good. Deleted apps and reinstalled, still not working. Also tried to login visa website, it work...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 288 Views
  • 3 replies
  • 1 likes

Users who have a Facebook/Spotify created account!!!

Hello to all: As many users are reporting there is an issue signing in with users who created a Spotify account using Facebook. Here is a trick a Spotify mod suggested. Try using the main email address for your Facebook account with the current Spoti...

  • Visitor
  • Hello to all:   As many users are reporting there is an issue signing in with users who created a Spotify account using Facebook. Here is a trick a Spotify mod suggested. Try using the main ...
  • MattSuda
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 290 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't login to Facebook

Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in).I clicked on log in with facebook, but once it attempts that, it'll say "The username or password is incorrec...

  • Newbie
  • Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in). I clicked on log in with facebook, but once it attempts ...
  • user-removed
  • Not applicable
  • 2113 Views
  • 14 replies
  • 3 likes
  • Account
    Login
    Other
    Premium
  • 2113 Views
  • 14 replies
  • 3 likes

Solved!! Need some clarification about changing country

so at first i register my spotify account in hong kong few months ago, at the time in hong kong i'm only a free user.then today i'm in indonesia and i subscribe to spotify premium service using indonesian credit card, stated on my account it will be ...

  • Regular
  • so at first i register my spotify account in hong kong few months ago, at the time in hong kong i'm only a free user. then today i'm in indonesia and i subscribe to spotify premium service using ind...
  • chandrakrisna96
  • Regular
  • 379 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 379 Views
  • 6 replies
  • 0 likes

Account hacked

Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my facebook profile . What should I do to log in back to m...

  • Newbie
  • Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my face...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

change email without having the password

Hi! I can't remember my password and my email is old (hotmail email that is disabled). I have had an extremely bad experience trying to get help. No where to contact you and by using the HELP i sent a question that you will answer via the email that ...

  • Newbie
  • Hi!   I can't remember my password and my email is old (hotmail email that is disabled).   I have had an extremely bad experience trying to get help. No where to contact you and by usin...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Login
  • 184 Views
  • 1 replies
  • 0 likes

One year gift card ended too early

I received a one year gift card for Premium October 2015. Spotify logged me out and when I signed in again I didn't have premium anymore. How do I get it back?

  • Visitor
  • I received a one year gift card for Premium October 2015. Spotify logged me out and when I signed in again I didn't have premium anymore. How do I get it back?
  • MattSuda
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • Premium
  • 285 Views
  • 3 replies
  • 0 likes

Lost password and old email address

I have registered with my old email address that isn't anymore in use. I have lost my password also. In order to change the email that is linked into account the password needed. In order to reset a password, working email address is needed. What can...

  • Newbie
  • I have registered with my old email address that isn't anymore in use. I have lost my password also. In order to change the email that is linked into account the password needed. In order to reset a ...
  • MattSuda
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in on mobile device

While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "unable to login" message even after reinstalling th...

  • Newbie
  • While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "...
  • 113175936
  • Casual Listener
  • 630 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 630 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in via facebook. Please Help!!

I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't want to make a new account. Please help.

  • Casual Listener
  • I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't wa...
  • MattSuda
  • Spotify Star
  • 1041 Views
  • 8 replies
  • 2 likes
  • Login
  • 1041 Views
  • 8 replies
  • 2 likes

Solved!! Can't log in with my Facebook premium Spotify account

The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?

  • Newbie
  • The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?
  • msclevine
  • Newbie
  • 1421 Views
  • 13 replies
  • 1 likes
  • Account
    Login
  • 1421 Views
  • 13 replies
  • 1 likes

Solved!! Spotify Premium

My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my premium subscription back?

  • Casual Listener
  • My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my ...
  • lgochoco93
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • Premium
  • 338 Views
  • 2 replies
  • 0 likes

Can not Change Credit Card Details

Hi There, I am trying to update my credit card details and all that is happening is the loading symbol is spinning arounnd and not letting me do anything. Can you please help me out so I can pay you. Kind Regards,Sam Logan

  • Newbie
  • Hi There,   I am trying to update my credit card details and all that is happening is the loading symbol is spinning arounnd and not letting me do anything. Can you please help me out so I can...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes