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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3985 Views
  • 0 replies
  • 9 likes
  • Security
  • 3985 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 460802 Views
  • 974 replies
  • 110 likes
  • Account
  • 460802 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204350 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204350 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112344 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112344 Views
  • 72 replies
  • 12 likes

Solved!! Tried to subscribe to Spotify Student, didn't let me but still charged $5?

Hey I tried to subscribe to Spotify Student but it wasn't accepting my name even though I go to the uni so I cancelled out of it but saw a text that said I was charged $5 from Spotify? I'm still on Spotify Free so how can I fix this

  • Newbie
  • Hey I tried to subscribe to Spotify Student but it wasn't accepting my name even though I go to the uni so I cancelled out of it but saw a text that said I was charged $5 from Spotify?   I'm s...
  • kbrooksc
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Signed up with facebook but would like to use student email?

I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?

  • Newbie
  • I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?
  • kbrooksc
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Family Plan problems

Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?

  • Casual Listener
  • Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?
  • kbrooksc
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Gift Card Notification

Hi Guys! I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Premium subscription to a friend. After paying the transaction (...

  • Casual Listener
  • Hi Guys!   I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Prem...
  • kbrooksc
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! NUS subscription is valid but been charged full price

Hi Team Spotify I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get an email from Spotify informing me of the matter. Could someo...

  • Newbie
  • Hi Team Spotify   I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get a...
  • kbrooksc
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 266 Views
  • 1 replies
  • 0 likes

student discount

I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks

  • Newbie
  • I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks
  • kbrooksc
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Chromecast refund

Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscription as I was more interested in just getting the ...

  • Newbie
  • Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscri...
  • kbrooksc
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Someone's using my account

My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried changing my FB password too but that doesn't seem to...

  • Newbie
  • My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried c...
  • kbrooksc
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 203 Views
  • 1 replies
  • 0 likes

Problems getting started

I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extremely frustrated, all I wanted was to listen to sim...

  • Newbie
  • I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extr...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Cancel Facebook and keep my Spotify's subscription. It's possible?

Hi, It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a new subscription in other account t with Spotify (it will erased a...

  • Casual Listener
  • Hi,    It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a ...
  • HammyUK
  • Casual Listener
  • 806 Views
  • 5 replies
  • 5 likes
  • Account
  • 806 Views
  • 5 replies
  • 5 likes

Spotify 'can't play track track' issue/error

When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track' Sometimes it's one track on an album an it jumps to the next. Other times it's the whole album that won't play and I get the message 'can't...

  • Regular
  • When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track'  Sometimes it's one track on an album an it jumps to the next.  Other times it...
  • HammyUK
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Change payment method

When I'm going to change the payment method of my signature does not appear to form a bank payment.Peopl who respond in Portuguese because I live in Brazil. Thank you.

  • Newbie
  • When I'm going to change the payment method of my signature does not appear to form a bank payment. Peopl who respond in Portuguese because I live in Brazil. Thank you.  
  • 126 Views
  • 0 replies
  • 0 likes
  • Premium
  • 126 Views
  • 0 replies
  • 0 likes

Changing from Student to Family plan

Hello! My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan? Thanks!

  • Regular
  • Hello!   My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan?   Thanks!
  • kbrooksc
  • Community Legend
  • 310 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 310 Views
  • 3 replies
  • 0 likes

How do I recover my Spotify account?

I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a request to recover the account to Spotify, but anytime ...

  • Newbie
  • I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a requ...
  • kbrooksc
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
  • 584 Views
  • 1 replies
  • 0 likes

from spotify premium to spotify student premium?

Hello,I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work?Greetings,Tamara

  • Visitor
  • Hello, I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work? Greetings, Tamara
  • kbrooksc
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 276 Views
  • 1 replies
  • 0 likes

The area to put my payment in is eternally loading

I want to pay you but I can't. Please help. I want my music back.

  • Newbie
  • I want to pay you but I can't. Please help. I want my music back.
  • kbrooksc
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Close my account (have tried all offered solutions so far...)

Hello, I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automated message back saying that I should check the Community for help ...

  • Newbie
  • Hello,    I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automat...
  • kbrooksc
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Songs/Nearly-whole albums removed - unavailable trakcs

A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums. Is this a glitch? Or have the songs been removed due to licensing issues?

  • Newbie
  • A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums.   Is this a glitch? Or have the songs been removed due to licen...
  • MadmanOnWheels
  • Roadie
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Can't change my debit card number for my premium account

I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am french by the way, so the format is: 4975 **** **** *...

  • Newbie
  • I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am fr...
  • kbrooksc
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
  • 242 Views
  • 1 replies
  • 0 likes

Unnecessary Charges

I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end the free trial if possible and NOT have my card char...

  • Newbie
  • I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end t...
  • kbrooksc
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 248 Views
  • 1 replies
  • 0 likes