Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5078 Views
  • 1 replies
  • 9 likes
  • Security
  • 5078 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468982 Views
  • 977 replies
  • 111 likes
  • Account
  • 468982 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206779 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206779 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118088 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118088 Views
  • 72 replies
  • 12 likes

Account linked to Facebook account being used by others

My account linked to my Facebook account is being used by others. I just got off a plane and put Spotify on and received a message that my account was playing on another device "ramen" I switched it over to my phone. I looked in my offline devices an...

  • Casual Listener
  • My account linked to my Facebook account is being used by others. I just got off a plane and put Spotify on and received a message that my account was playing on another device "ramen" I switched it ...
  • Dannymh
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 177 Views
  • 1 replies
  • 0 likes

wrong subscription

I was trying to get premium and clicked student account instead. I was charged for the student account and premium account. I only want premium. How do I get my refund?

  • Newbie
  • I was trying to get premium and clicked student account instead. I was charged for the student account and premium account. I only want premium. How do I get my refund?
  • Juan
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Escucha aleatoria en el movil con premium

Tengo una cuenta premiumbral he desconectado la cuenta en todos los dispositivos que tengo y no consigo que desaparezca el modo aleatorio Gracias

  • Casual Listener
  • Tengo una cuenta premiumbral he desconectado la cuenta en todos los dispositivos que tengo y no consigo que desaparezca el modo aleatorio     Gracias
  • driveflanger
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • Premium
  • 201 Views
  • 3 replies
  • 0 likes

Can not change country

My ip address is from USA and I am in USA and my paypal account associated is using an american credit card but I am not able to change the country to USA. I have been in Italy only for vacations and I have been charged in Euro paying more than 10 bu...

  • Casual Listener
  • My ip address is from USA and I am in USA and my paypal account associated is using an american credit card but I am not able to change the country to USA. I have been in Italy only for vacations and...
  • sergiobilello
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 2 replies
  • 0 likes

Upgraded to premium and the recommended songs stopped

I got premium so I didnt have to listen to ads, listen to the songs i wanted to and have unlimited skips, but when I got premium, on my playlist I only have a select few of song so I liked the recommended songs and they stopped. Is there a way I can ...

  • Newbie
  • I got premium so I didnt have to listen to ads, listen to the songs i wanted to and have unlimited skips, but when I got premium, on my playlist I only have a select few of song so I liked the recomm...
  • Juan
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 166 Views
  • 1 replies
  • 0 likes

Change Language option

I just created an account on spotify. I live in Germany but i am an expat and I do not speak German. I have tried to change the country settings via preferences but it did not work. Is there an option to change the language on spotify to English?If n...

  • Newbie
  • I just created an account on spotify. I live in Germany but i am an expat and I do not speak German.  I have tried to change the country settings via preferences but it did not work.  &nb...
  • KatesHere
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

wrong account being charged (and overdrawn)

Hi,A few days ago I changed which card Spotify Premium was to be charged to. The change didn't stick and now the wrong card is being charged (and overdrawing that account). I need a solution today for this mistake.

  • Newbie
  • Hi, A few days ago I changed which card Spotify Premium was to be charged to. The change didn't stick and now the wrong card is being charged (and overdrawing that account). I need a solution today ...
  • KatesHere
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Someone else is using my account!

Last couple of days my Spotify has started playing random hip hop tracks, I noticed that there's a device in Spotify connect which isn't mine - I've changed my Facebook and Spotify passwords and also used the "log out everywhere" feature but this dou...

  • Newbie
  • Last couple of days my Spotify has started playing random hip hop tracks, I noticed that there's a device in Spotify connect which isn't mine - I've changed my Facebook and Spotify passwords and also...
  • KatesHere
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in FURIOUS!!!!!!

Ive now changed my password 3 times i have done everything the help FAQ says to do to fix it read it up and down but now i cant log in on my phone or my computer but i can through my web browser something that shouldve only take 5 minutes at max has ...

  • Casual Listener
  • Ive now changed my password 3 times i have done everything the help FAQ says to do to fix it read it up and down but now i cant log in on my phone or my computer but i can through my web browser some...
  • Bittencourt
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 300 Views
  • 3 replies
  • 0 likes

charged student discount, STILL ON FREE

I applied for the student discount and entered my credit card information, I was granted the student discount and charged for one month of the student premium account.. but when I downloaded the Spotify app and logged in using my Facebook criteria it...

  • Casual Listener
  • I applied for the student discount and entered my credit card information, I was granted the student discount and charged for one month of the student premium account.. but when I downloaded the Spot...
  • krazykayaker77
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Problems with linking spotify to playstation

Dear readers, Recently I upgraded my ps3 to a ps4. Within this upgrade I created a new Playstation Network account. When I tried to login on my ps4 with my spotify credentials, it wasnt accepted. It said that my spotify account is already linked with...

  • Newbie
  • Dear readers,   Recently I upgraded my ps3 to a ps4. Within this upgrade I created a new Playstation Network account. When I tried to login on my ps4 with my spotify credentials, it wasnt acce...
  • 229 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 229 Views
  • 0 replies
  • 0 likes

Fully delete hacked account

My account was hacked more than once by the smae person with an iPhone using it. I don't have iPhone never mind the fact that I changed my password several times and disconnected from all devices several times. And secured my accounts and data even m...

  • Visitor
  • My account was hacked more than once by the smae person with an iPhone using it. I don't have iPhone never mind the fact that I changed my password several times and disconnected from all devices sev...
  • user-removed
  • Not applicable
  • 1375 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1375 Views
  • 2 replies
  • 0 likes

Two accounts, one credit card

HiSince the customer service is so bad I will try to find a solution here.My friend and I have to separate accounts, but in the last 8-9 months my account payment have been charged to his credit card for reasons i cant understand.I have not changed m...

  • Casual Listener
  • Hi Since the customer service is so bad I will try to find a solution here. My friend and I have to separate accounts, but in the last 8-9 months my account payment have been charged to his credi...
  • Nicocin
  • Casual Listener
  • 758 Views
  • 4 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 758 Views
  • 4 replies
  • 0 likes

after connecting to facebook it doesn't show my spotify username but my FB name:(possible to change?

Hi guys i'm an absolute spotify noob and hope you can help me. I have just connected my spotify to my FB account to show a pic, but now it shows my FB name and not my spotify username. Can i change this somehow? Thaaanks in advance

  • Casual Listener
  • Hi guys 😄 i'm an absolute spotify noob and hope you can help me. I have just connected my spotify to my FB account to show a pic, but now it shows my FB name and not my spotify username. Can i chang...
  • sunyaaa
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 253 Views
  • 2 replies
  • 0 likes

How to delete Spotify??

Hey everyone.. I have Spotify but I want to close the account.. But I don't have the email or password I used... I don't use the Spotify anymore so I'm being charged $10 for something I don't use anymore... HELP PLEASE

  • Newbie
  • Hey everyone.. I have Spotify but I want to close the account.. But I don't have the email or password I used... I don't use the Spotify anymore so I'm being charged $10 for something I don't use any...
  • LordRollin
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

playlists away after update

After an update everthing on my account was away(playlists, follows etc.). If fi search my account on Spotify, they are still there. Even on my phone were im still olgged in they are there. Spotify also doesnt realise if i'm listening on my phone and...

  • Newbie
  • After an update everthing on my account was away(playlists, follows etc.). If fi search my account on Spotify, they are still there. Even on my phone were im still olgged in they are there. Spotify a...
  • Nico
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Combine Accounts?

I already have a premium account, and I am paying the full price, I just bought a gift code for 12 months of Spotify Premium for $50, how do I implement this code into my current account? I am also willing to just create a new account using the gift ...

  • Newbie
  • I already have a premium account, and I am paying the full price, I just bought a gift code for 12 months of Spotify Premium for $50, how do I implement this code into my current account?   I ...
  • LordRollin
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Downloaded music

Is my my music only downloaded to the Spotify app?

  • Casual Listener
  • Is my my music only downloaded to the Spotify app?
  • LordRollin
  • Community Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • Other
  • 239 Views
  • 3 replies
  • 0 likes

Hello

So i was able to subscipt with spotify premium.. but when i was looking for a way to cancel it "if needed in the future" i couldn't see an option to cancel it.. instead it subcript me again for the 2nd time... here is a picture of looking for an opti...

  • Newbie
  • So i was able to subscipt with spotify premium.. but when i was looking for a way to cancel it "if needed in the future" i couldn't see an option to cancel it.. instead it subcript me again for the 2...
  • LordRollin
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

More payment options.

Hello I see on my acconunt I have pay 129 kr per month when on your site is cost 99 kr per month?WHY??

  • Newbie
  • Hello   I see on my acconunt I have pay 129 kr per month when on your site is cost 99 kr per month? WHY??
  • Walhaan
  • Newbie
  • 277 Views
  • 2 replies
  • 0 likes
  • Premium
  • 277 Views
  • 2 replies
  • 0 likes