Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
3985 Views
0 replies
9 likes
Security

3985 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
460802 Views
974 replies
110 likes
Account

460802 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204350 Views
119 replies
117 likes
Account

1204350 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112344 Views
72 replies
12 likes
Account
Login
Premium

112344 Views
72 replies
12 likes

Solved!! Tried to subscribe to Spotify Student, didn't let me but still charged $5?

Hey I tried to subscribe to Spotify Student but it wasn't accepting my name even though I go to the uni so I cancelled out of it but saw a text that said I was charged $5 from Spotify? I'm still on Spotify Free so how can I fix this

cxdy
Newbie
Hey I tried to subscribe to Spotify Student but it wasn't accepting my name even though I go to the uni so I cancelled out of it but saw a text that said I was charged $5 from Spotify? I'm s...
2016-02-21 6:43:59 AM
2016-02-21 3:08:25 PM
kbrooksc
Community Legend
285 Views
1 replies
0 likes
Account
Premium
Subscription

285 Views
1 replies
0 likes

Signed up with facebook but would like to use student email?

I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?

vachnika
Newbie
I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?
2016-02-21 6:55:45 AM
2016-02-21 3:07:52 PM
kbrooksc
Community Legend
193 Views
1 replies
0 likes
Account
Premium
Subscription

193 Views
1 replies
0 likes

Family Plan problems

Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?

ERL31
Casual Listener
Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?
2016-02-21 6:49:09 AM
2016-02-21 3:06:59 PM
kbrooksc
Community Legend
160 Views
1 replies
0 likes
Account
Subscription

160 Views
1 replies
0 likes

Gift Card Notification

Hi Guys! I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Premium subscription to a friend. After paying the transaction (...

thisismak
Casual Listener
Hi Guys! I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Prem...
2016-02-21 9:13:00 AM
2016-02-21 3:06:36 PM
kbrooksc
Community Legend
216 Views
1 replies
0 likes
Account
Other
Premium
Subscription

216 Views
1 replies
0 likes

Solved!! NUS subscription is valid but been charged full price

Hi Team Spotify I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get an email from Spotify informing me of the matter. Could someo...

Raspat
Newbie
Hi Team Spotify I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get a...
2016-02-21 10:03:29 AM
2016-02-21 3:05:56 PM
kbrooksc
Community Legend
266 Views
1 replies
0 likes
Subscription

266 Views
1 replies
0 likes

student discount

I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks

missfabiene
Newbie
I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks
2016-02-21 9:59:56 AM
2016-02-21 3:05:36 PM
kbrooksc
Community Legend
182 Views
1 replies
0 likes
Subscription

182 Views
1 replies
0 likes

Chromecast refund

Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscription as I was more interested in just getting the ...

Christinecoulst
Newbie
Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscri...
2016-02-21 10:58:46 AM
2016-02-21 3:04:15 PM
kbrooksc
Community Legend
207 Views
1 replies
0 likes
Account
Subscription

207 Views
1 replies
0 likes

Someone's using my account

My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried changing my FB password too but that doesn't seem to...

EmilyRoseShaw
Newbie
My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried c...
2016-02-21 12:08:13 PM
2016-02-21 3:03:55 PM
kbrooksc
Community Legend
203 Views
1 replies
0 likes
Account
Login
Premium
Security

203 Views
1 replies
0 likes

Problems getting started

I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extremely frustrated, all I wanted was to listen to sim...

W_latham
Newbie
I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extr...
2016-02-21 1:20:02 PM
132 Views
0 replies
0 likes
Account

132 Views
0 replies
0 likes

Solved!! Cancel Facebook and keep my Spotify's subscription. It's possible?

Hi, It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a new subscription in other account t with Spotify (it will erased a...

kikefuentez
Casual Listener
Hi, It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a ...
2015-03-23 1:01:59 PM
2016-02-21 10:53:32 AM
HammyUK
Casual Listener
806 Views
5 replies
5 likes
Account

806 Views
5 replies
5 likes

Spotify 'can't play track track' issue/error

When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track' Sometimes it's one track on an album an it jumps to the next. Other times it's the whole album that won't play and I get the message 'can't...

edusf03
Regular
When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track' Sometimes it's one track on an album an it jumps to the next. Other times it...
2016-02-21 9:48:13 AM
2016-02-21 10:45:08 AM
HammyUK
Casual Listener
191 Views
1 replies
0 likes
Premium

191 Views
1 replies
0 likes

Change payment method

When I'm going to change the payment method of my signature does not appear to form a bank payment.Peopl who respond in Portuguese because I live in Brazil. Thank you.

imguvoss
Newbie
When I'm going to change the payment method of my signature does not appear to form a bank payment. Peopl who respond in Portuguese because I live in Brazil. Thank you.
2016-02-21 6:28:08 AM
126 Views
0 replies
0 likes
Premium

126 Views
0 replies
0 likes

Changing from Student to Family plan

Hello! My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan? Thanks!

OrionSkyline
Regular
Hello! My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan? Thanks!
2016-02-19 6:08:50 PM
2016-02-21 5:17:19 AM
kbrooksc
Community Legend
310 Views
3 replies
0 likes
Account
Premium

310 Views
3 replies
0 likes

How do I recover my Spotify account?

I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a request to recover the account to Spotify, but anytime ...

Elfego3
Newbie
I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a requ...
2016-02-21 2:17:23 AM
2016-02-21 5:15:01 AM
kbrooksc
Community Legend
584 Views
1 replies
0 likes
Account

584 Views
1 replies
0 likes

from spotify premium to spotify student premium?

Hello,I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work?Greetings,Tamara

user-removed
Visitor
Hello, I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work? Greetings, Tamara
2016-02-20 10:41:36 PM
2016-02-21 5:08:23 AM
kbrooksc
Community Legend
276 Views
1 replies
0 likes
Account
Premium

276 Views
1 replies
0 likes

The area to put my payment in is eternally loading

I want to pay you but I can't. Please help. I want my music back.

J1Y
Newbie
I want to pay you but I can't. Please help. I want my music back.
2016-02-20 3:49:53 PM
2016-02-21 5:06:42 AM
kbrooksc
Community Legend
216 Views
1 replies
0 likes
Subscription

216 Views
1 replies
0 likes

Close my account (have tried all offered solutions so far...)

Hello, I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automated message back saying that I should check the Community for help ...

fd12321
Newbie
Hello, I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automat...
2016-02-20 9:55:11 AM
2016-02-21 5:05:29 AM
kbrooksc
Community Legend
217 Views
1 replies
0 likes
Account

217 Views
1 replies
0 likes

Songs/Nearly-whole albums removed - unavailable trakcs

A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums. Is this a glitch? Or have the songs been removed due to licensing issues?

tgeoghegan
Newbie
A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums. Is this a glitch? Or have the songs been removed due to licen...
2014-06-06 12:38:58 PM
2016-02-21 5:05:27 AM
MadmanOnWheels
Roadie
388 Views
2 replies
0 likes

388 Views
2 replies
0 likes

Can't change my debit card number for my premium account

I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am french by the way, so the format is: 4975 **** **** *...

noz___
Newbie
I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am fr...
2016-02-20 10:03:33 AM
2016-02-21 5:04:38 AM
kbrooksc
Community Legend
242 Views
1 replies
0 likes
Premium

242 Views
1 replies
0 likes

Unnecessary Charges

I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end the free trial if possible and NOT have my card char...

Kippie21
Newbie
I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end t...
2016-02-20 4:23:12 AM
2016-02-21 5:04:15 AM
kbrooksc
Community Legend
248 Views
1 replies
0 likes
Subscription

248 Views
1 replies
0 likes

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