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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414934 Views
  • 965 replies
  • 108 likes
  • Account
  • 414934 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181616 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181616 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102164 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102164 Views
  • 68 replies
  • 10 likes

Gateway Time-out nginx

Bonjour,ce matin impossible de me connecter à mon lecteur spotify sur mon ordinateur...Obligé de passer par l'appli de mon téléphone qui elle fonctionne.Ce n'est pas optimal que dois je faire pour arranger ça?

  • Newbie
  • Bonjour, ce matin impossible de me connecter à mon lecteur spotify sur mon ordinateur... Obligé de passer par l'appli de mon téléphone qui elle fonctionne. Ce n'est pas optimal que dois je faire p...
  • sebastiankreuz
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
  • 262 Views
  • 1 replies
  • 0 likes

Billed on a 30 day trial

Hi, this is my first time being a subscriber to Spotify and I'm slightly displeased/confused. I had joined Spotify premium (SP) on December 30th/31st 2015 (can't remember which) and it said that I would get 30 days free (being that the first billing ...

  • Casual Listener
  • Hi, this is my first time being a subscriber to Spotify and I'm slightly displeased/confused.   I had joined Spotify premium (SP) on December 30th/31st 2015 (can't remember which) and it said ...
  • JoeThomas
  • Community Legend
  • 204 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 204 Views
  • 4 replies
  • 0 likes

Changing my country

Hi all, I have tried to change my country and i am not successful. I see others have the same problems but the solutions are not working for me. Feedback from the support auto response (definitely not a team there) is also unhelpful. Any other ideas ...

  • Visitor
  • Hi all,   I have tried to change my country and i am not successful. I see others have the same problems but the solutions are not working for me.    Feedback from the support auto...
  • sebastiankreuz
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

can't change my country to use spotify

Hello. I can't change my country to use the app. I signed in when I was in Colomnia but I live in Venezuela and nkw I van't singnin or changenmy country in my account neither.. in the list of countries only appears colombia :(... please help me!!

  • Newbie
  • Hello. I can't change my country to use the app. I signed in when I was in Colomnia but I live in Venezuela and nkw I van't singnin or changenmy country in my account neither.. in the list of countri...
  • sebastiankreuz
  • Spotify Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Login
  • 121 Views
  • 1 replies
  • 0 likes

"Some is using your account"

Hello, the message, "Someone is using your account..." Keep popping up even after I've signed everyone off and even changed my passwords on Facebook.Why is this happening and how do I resolve it?

  • Newbie
  • Hello, the message, "Someone is using your account..." Keep popping up even after I've signed everyone off and even changed my passwords on Facebook. Why is this happening and how do I resolve it?
  • sebastiankreuz
  • Spotify Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes

Account recovery

So, I used to use Facebook to log in but got the error about traveling abroad. I created a new e-mail with Gmail but I forgot my password and Google said its not a valid e-mail. Is there anyway I can reactivate my account with Facebook e-mail and set...

  • Newbie
  • So, I used to use Facebook to log in but got the error about traveling abroad. I created a new e-mail with Gmail but I forgot my password and Google said its not a valid e-mail. Is there anyway I can...
  • user-removed
  • Not applicable
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

concerns

im currently subscribed to premium but i cant play songs without internet connection. at first its working but wen my 30 days expired, it doesnt work anymore. it seems like im subcribed to free again but when i checked my account, it is still premium...

  • Newbie
  • im currently subscribed to premium but i cant play songs without internet connection. at first its working but wen my 30 days expired, it doesnt work anymore. it seems like im subcribed to free again...
  • sebastiankreuz
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 1 replies
  • 0 likes

how to get rid of ex'es fb profile off your account

how do i remove my ex'es facebook profile and log in off my account? im getting sick of seeing "logged in as......." with her profile picture when she has no access to my spotify account. help is much appreciated thanks.

  • Newbie
  • how do i remove my ex'es facebook profile and log in off my account? im getting sick of seeing "logged in as......." with her profile picture when she has no access to my spotify account. help is muc...
  • sebastiankreuz
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Elimine mi playlist, quiero recuperarla

Hola! Elimine mi playlist de casualidad. Como puedo recuperarla? Mi username es ckdemory y mi playlist KMU - Carlos Vives

  • Newbie
  • Hola! Elimine mi playlist de casualidad. Como puedo recuperarla? Mi username es ckdemory y mi playlist KMU - Carlos Vives
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Other
  • 93 Views
  • 1 replies
  • 0 likes

Missing songs in playlist

Hello! When i logged in today, my playlists are there, but my most used playlist suddenly is empy, except some locally stored songs. Ive tried recovering it, didnt work! tips?

  • Casual Listener
  • Hello! When i logged in today, my playlists are there, but my most used playlist suddenly is empy, except some locally stored songs.   Ive tried recovering it, didnt work!     &nb...
  • Ox1
  • Roadie
  • 245 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 245 Views
  • 4 replies
  • 0 likes

I've been charged multiple times when I only wanted one month

I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times

  • Newbie
  • I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times
  • sebastiankreuz
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Delete an account (created with FB) I want to link my Email Premium account with my FB account.

Hi all, Some time ago, I have created a Spotify account with my Facebook account but I never used it. This mont I decided to start using spotify so I created an account with my email (I really forgot that I already have one created with my facebook a...

  • Newbie
  • Hi all,    Some time ago, I have created a Spotify account with my Facebook account but I never used it.   This mont I decided to start using spotify so I created an account with m...
  • CarlaRomero2
  • Newbie
  • 177 Views
  • 1 replies
  • 1 likes
  • Account
  • 177 Views
  • 1 replies
  • 1 likes

Dubble accounts

I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!

  • Newbie
  • I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!
  • sebastiankreuz
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

deleted facebook, and i was a premium member how can i transfer my premium accnt to my new one.

i was told to contact spotify so they can transfer my playlists and music to my new account, but they are not answering me or getting back. so im trying here. also i was a premium member and paying monthley for my account. how do i transfer that info...

  • Casual Listener
  • i was told to contact spotify so they can transfer my playlists and music to my new account, but they are not answering me or getting back. so im trying here.   also i was a premium member and...
  • tgbeef
  • Casual Listener
  • 163 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 163 Views
  • 3 replies
  • 0 likes

Help - device password hacked

Hi there, i've unusual activity including an android device that is unknown considering all we have are Apple products. Also noticed some new playlists that I've never played. it appears as though the device password has been breached and trying to r...

  • Casual Listener
  • Hi there,   i've unusual activity including an android device that is unknown considering all we have are Apple products.  Also noticed some new playlists that I've never played.   ...
  • Tommytong
  • Casual Listener
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

3 meses promoción desactivada

Acabo de recibir un email de que mi cuenta va a ser cancelada de premium al no poder hacer el cobro. Me di de alta el 08 de Diciembre de 2015 con la promoción de 3 meses de premium por 9,99€, que está fallando? o simplmente debo tener dinero enla cue...

  • Casual Listener
  • Acabo de recibir un email de que mi cuenta va a ser cancelada de premium al no poder hacer el cobro.   Me di de alta el 08 de Diciembre de 2015 con la promoción de 3 meses de premium por ...
  • nanook87
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 126 Views
  • 2 replies
  • 0 likes

Gift email failed to arrive, contact form gives auto reply

I purchased an annual gift subscription, and received an email saying that it would be delivered to the email address that I had given on the recipient's birthday, 8/1/16. It still has not arrived. Using the 'contact us' form I just received an autom...

  • Newbie
  • I purchased an annual gift subscription, and received an email saying that it would be delivered to the email address that I had given on the recipient's birthday, 8/1/16. It still has not arrived. U...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Plan from 3 to 4

Hi all, Currently i am subscribing the 3 people family plan of spotify and would like to switch to 4 people. Is anyone would like to share how I can do it? Thanks!

  • Newbie
  • Hi all,  Currently i am subscribing the 3 people family plan of spotify and would like to switch to 4 people. Is anyone would like to share how I can do it?   Thanks!
  • DasPeter
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 177 Views
  • 1 replies
  • 0 likes

I've been overcharged for my subscription

Hi, I'd like to contact spotify re a billing inquiry. It appears I have been double billed for some time. Can anyone forward contact details for Spotify accounts?

  • Newbie
  • Hi,  I'd like to contact spotify re a billing inquiry. It appears I have been double billed for some time. Can anyone forward contact details for Spotify accounts?
  • DasPeter
  • Community Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • Account
  • 531 Views
  • 3 replies
  • 0 likes

Premium

Hi Spotify,I've been charged for premium Spotify but it has not changed my account yet. I'm still dealing with the advertisements and I can't choose my song. I'm also not fully sure what username or password was used to purchase the premium. Please c...

  • Newbie
  • Hi Spotify, I've been charged for premium Spotify but it has not changed my account yet. I'm still dealing with the advertisements and I can't choose my song. I'm also not fully sure what username o...
  • ptanner9497
  • Newbie
  • 135 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 2 replies
  • 0 likes