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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88451 Views

9 replies

2 likes

Account
Login
  • 88451 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747850 Views

13 replies

4 likes

Account
  • 747850 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757195 Views

18 replies

29 likes

  • 757195 Views
  • 18 replies
  • 29 likes

facebook wont load spotify

Everytime I try to connect my facebook to spotify I get a message that im already connected... I have deleted all my old devices. Uninstalled both facebook and spotify and reloaded both but i still get the same message each time. There is no way to s...

Casual Listener

Everytime I try to connect my facebook to spotify I get a message that im already connected... I have deleted all my old devices. Uninstalled both facebook and spotify and reloaded both but i still g...

alanpeel1963

Casual Listener

223 Views

1 replies

0 likes

Premium
  • 223 Views
  • 1 replies
  • 0 likes

3 moneths for 1$ problem

I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using paypay, it just rediredcts me to the "choose an opt...

Newbie

I had heard about this deal from a friend, looking for a good time to try out spotify, so i figured, 3 months just 1$, sweet. I made an account etc, but when i go to purchase the subscription, using ...

Ox1

Roadie

342 Views

2 replies

0 likes

Subscription
  • 342 Views
  • 2 replies
  • 0 likes

Solved!! Password Issues

I am trying to install Spotify on my PC. I do not remember my password. When I click to reset password, I don't get the email they say they will send (it is not in junk folder either). I've tried about 20x. If I go to my account on my iPod and try to...

Casual Listener

I am trying to install Spotify on my PC.  I do not remember my password.  When I click to reset password, I don't get the email they say they will send (it is not in junk folder either).&nb...

brightravenaz

Casual Listener

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Trying to get STUDENT DISCOUNT, but getting charged regular price. Help!

So I am a student in college and I was trying to sign up for the Student Discount version where it's only 4.99 a month vs 9.99 and it ran through my account as the regular price and I can't figure out how to get my money back and prove that I'm a stu...

Newbie

So I am a student in college and I was trying to sign up for the Student Discount version where it's only 4.99 a month vs 9.99 and it ran through my account as the regular price and I can't figure ou...

gnovella16

Roadie

313 Views

1 replies

0 likes

Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Change of Renewal Date

Hi all, Hi all, I am a Spotify Premium user and just signed up for the Spotify Family Plan but noticed that my renewal date has been changed from the 25th of December to the 20th of December right after I submitted my payment details for the Family P...

Casual Listener

Hi all,  Hi all,    I am a Spotify Premium user and just signed up for the Spotify Family Plan but noticed that my renewal date has been changed from the 25th of December to the 20t...

NightScape

Roadie

254 Views

1 replies

0 likes

Account
Premium
Subscription
  • 254 Views
  • 1 replies
  • 0 likes

I got 2 accounts, how to delete one of them?

Currently I got 2 accounts. I am using the the account with my old e-mail adress, and tryed to change the e-mail to my new e-mail. That doesnt work since I got another acc witht hat e-mail.So my question is (lol): How do I delete one of my accounts (...

Newbie

Currently I got 2 accounts.  I am using the the account with my old e-mail adress, and tryed to change the e-mail to my new e-mail. That doesnt work since I got another acc witht hat e-mail. ...

gnovella16

Roadie

427 Views

1 replies

1 likes

Account
  • 427 Views
  • 1 replies
  • 1 likes

Spotify Family - Incorrect Country settings

Hi, Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account needs to be based in the same country..." error. Verified t...

Newbie

Hi,   Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account...

gnovella16

Roadie

335 Views

1 replies

0 likes

Account
Premium
Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Me hicieron cargo a mi tarjeta y no tengo premium

Hola, Ayer en mi celular quise activar premium con tarjeta de crédito, pero me apareció un aviso diciendo que tenía problemas con mi método de pago, sin embargo, si me hicieron el cargo. Me dijeron que por celular no estaba funcionando, lo hice en mi...

Casual Listener

Hola,   Ayer en mi celular quise activar premium con tarjeta de crédito, pero me apareció un aviso diciendo que tenía problemas con mi método de pago, sin embargo, si me hicieron el cargo.&nbs...

ebriones77

Casual Listener

265 Views

1 replies

0 likes

Premium
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Hello, I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of this month back? It was only 1 day ago, if I'm not mistaken...

Newbie

Hello,   I've subscribed for Spotify 3 months ago, and now I want to cancel it. But it was automatically charged for this month of december. Could I cancel the subscription and get my money of...

Ox1

Roadie

548 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 548 Views
  • 2 replies
  • 0 likes

My premium is supposed to be covered by Fido

My account is supposed to be covered by my phone company although because of complications my line was held and I believe it deactivated my account, but when I try to put the code in through Fido to get the app it doesn't go through, they said it was...

Newbie

My account is supposed to be covered by my phone company although because of complications my line was held and I believe it deactivated my account, but when I try to put the code in through Fido to ...

gnovella16

Roadie

197 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 197 Views
  • 1 replies
  • 0 likes

upgrade to premium failed

Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ?

Newbie

Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ? 

gnovella16

Roadie

264 Views

1 replies

0 likes

Premium
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps jumping on and off offlinemode

when i ever i wanna play a song og a playlist i open spotify as usual no problems at all but as soon as i press what ever i wanna hear it jumps on offline and skips trogh every song of mine and it keeps trying to reconncet with no luck error code:4 a...

Music Fan

 when i ever i wanna play a song og a playlist i open spotify as usual no problems at all but as soon as i press what ever i wanna hear it jumps on offline and skips trogh every song of mine and...

1157262955

Music Fan

1093 Views

12 replies

0 likes

Account
Other
Premium
Subscription
  • 1093 Views
  • 12 replies
  • 0 likes

Can someone please help me before i'm going to smash my pc

When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really getting very annoying.

Casual Listener

When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really gett...

Ox1

Roadie

214 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Paysafe won't work

Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle? Please reply fast

Casual Listener

Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle?   Please reply ...

Ox1

Roadie

330 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Can somebody please help before my head explodes?

I am trying to change the profile picture that loads up when I use my spotify app on both my PC and my Iphone 6. For some reason or another when i log in with my details my wifes profile picture comes up with her name...and NOT mine!! I've tried ever...

Casual Listener

I am trying to change the profile picture that loads up when I use my spotify app on both my PC and my Iphone 6. For some reason or another when i log in with my details my wifes profile picture come...

KatesHere

Community Legend

376 Views

4 replies

0 likes

Account
  • 376 Views
  • 4 replies
  • 0 likes

Bound my Facebook account to my existing Google account

Hello, How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account? When I click on Activities>Find friends>Facebook connexion, it opens up Facebook, then nothing happens and I'm back on the s...

Newbie

Hello,   How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account?   When I click on Activities>Find friends>Facebook ...

298 Views

0 replies

0 likes

Account
  • 298 Views
  • 0 replies
  • 0 likes

Can't Login. E-mailed 5 times, didn't get any response.

Dear Spotify, It's been more than 2 weeks since I last used spotify. I've e-mailed 5 times and didn't get any response so far. The problem is I can't login to spotify. I get an error saying that the username or password is incorrect. I've tried every...

Regular

Dear Spotify,   It's been more than 2 weeks since I last used spotify.  I've e-mailed 5 times and didn't get any response so far.    The problem is I can't login to spotify. ...

1114336922

Regular

619 Views

6 replies

0 likes

Login
  • 619 Views
  • 6 replies
  • 0 likes

The Spotify voucher doesn't work for the 3 months of spotify for 99 cents deal.

So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can give to you is I live in Ireland and this is my firs...

Newbie

So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can g...

Ox1

Roadie

369 Views

1 replies

1 likes

Premium
  • 369 Views
  • 1 replies
  • 1 likes

Spotify Subscripton

Hello,Yesterday i payed for a Spotifty Subscripton, i'd want to reverse the payment as me and a family member are going into a family plan instead and not thinking straight by misstake i have payed for the premium Subscripton on this account alone. H...

Newbie

Hello, Yesterday i payed for a Spotifty Subscripton, i'd want to reverse the payment as me and a family member are going into a family plan instead and not thinking straight by misstake i have pay...

Ox1

Roadie

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

suscription charged 4 times!-suscripción cobrada 4 veces seguidas! Devolución importe

Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago. Besides, Spotify didn't send me any invoice about the suscription. I would like to get the refund of the amount....

Casual Listener

Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago.  Besides, Spotify didn't send me any invoice about the ...

gnovella16

Roadie

170 Views

1 replies

0 likes

Account
Security
Subscription
  • 170 Views
  • 1 replies
  • 0 likes