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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157467 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157467 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10662 Views
  • 3 replies
  • 10 likes
  • Security
  • 10662 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507787 Views
  • 985 replies
  • 112 likes
  • Account
  • 507787 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124616 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124616 Views
  • 74 replies
  • 12 likes

Family Sub with user in different countries

Hi Spotify Friends,I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks

  • Newbie
  • Hi Spotify Friends, I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

How to cancel MOBILE Premium subscription

It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple.

  • Newbie
  • It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple...
  • kbrooksc
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Brazilian paying U$7.99 for seven months now

I have been charged U$ 7.99 for my premium access for the past seven months.With this money converted to BRL I'd be able to pay for 15 months or so.I'm really frustrated, and cancelling my subscription right away.

  • Newbie
  • I have been charged U$ 7.99 for my premium access for the past seven months. With this money converted to BRL I'd be able to pay for 15 months or so. I'm really frustrated, and cancelling my subscr...
  • kbrooksc
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Other
  • 219 Views
  • 1 replies
  • 0 likes

Old account conntected to facebook

I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to connect my new account to facebook because it keeps say...

  • Newbie
  • I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to conn...
  • kbrooksc
  • Community Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • Account
  • 273 Views
  • 1 replies
  • 1 likes

Free subscription and been charged

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please help.

  • Casual Listener
  • I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please...
  • KatesHere
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 306 Views
  • 3 replies
  • 0 likes

Payment/ Student Discount questions

I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email). When i signed up for the free trial, my account w...

  • Newbie
  • I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email)...
  • kbrooksc
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

I cancelled premium long ago but can now see It's still active and I've been charged for many months

So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email saying my payment has failed (I moved coutry and empti...

  • Newbie
  • So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email say...
  • bursttplaylists
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

99 cent deal with giftcard

I just signed up for spotify the first time through facebook about 10 minutes ago. I receieved a 10 dollar gift certificate for christmas and also activated premium with that. It now says my account expires January 31st 2015? I don't get it. What hap...

  • Newbie
  • I just signed up for spotify the first time through facebook about 10 minutes ago.   I receieved a 10 dollar gift certificate for christmas and also activated premium with that.   I...
  • gretchenderose
  • Casual Listener
  • 2746 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2746 Views
  • 4 replies
  • 1 likes

Husband can't join family subscription

Hubby has a premium account. I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join because he wasn't in the same country as me... We live in th...

  • Newbie
  • Hubby has a premium account.  I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join bec...
  • 12125585787
  • Newbie
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Payment taken twice

I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the excess money you have taken from my account. I have b...

  • Newbie
  • I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the ex...
  • KatesHere
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Storage

Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in my mobile memory, instead of my SD CARD. As I don'...

  • Newbie
  • Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in...
  • KatesHere
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 1 fee?

Will Spotify have another deal like this any time soon?

  • Newbie
  • Will Spotify have another deal like this any time soon?
  • KatesHere
  • Community Legend
  • 251 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 1 likes

Over Charged

For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't handle all of these extra charges.

  • Newbie
  • For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't...
  • KatesHere
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Accident Choosing A Plan

I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support

  • Newbie
  • I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support
  • KatesHere
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Lost e-mail and forgot password

Is there any other way to recover my account? I lost my e-mail account and forgot the password to spotify.

  • Newbie
  • Is there any other way to recover my account?   I lost my e-mail account and forgot the password to spotify.
  • MattSuda
  • Spotify Star
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 237 Views
  • 2 replies
  • 0 likes

play 1 song n then goes blank

When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to solve the problem(s)?

  • Casual Listener
  • When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to sol...
  • Jason
  • Spotify Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Other
  • 312 Views
  • 3 replies
  • 0 likes

A Complaint

So I am disappointed - and I didn't know where to write it except for here. So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. But last time, I used just the normal Spotify. So this time I was like...

  • Casual Listener
  • So I am disappointed - and I didn't know where to write it except for here.     So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. &nb...
  • Jason
  • Spotify Legend
  • 302 Views
  • 4 replies
  • 0 likes
  • Other
  • 302 Views
  • 4 replies
  • 0 likes

Display Name for Account is Showing Wrong, please help!

We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help!

  • Casual Listener
  • We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help! 
  • uCatholic
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Why Spotify is **bleep**

I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is downloaded, my phone is now trying to download some ...

  • Newbie
  • I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is d...
  • Jason
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Maxis Subscription Issues

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already tied to a Maxis number. Please try another or creat...

  • Newbie
  • Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already ...
  • Jason
  • Spotify Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • Account
  • 698 Views
  • 1 replies
  • 0 likes