Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 307179 Views
  • 870 replies
  • 98 likes
  • Account
  • 307179 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140454 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140454 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81605 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81605 Views
  • 64 replies
  • 9 likes

Hellllppppppp

Every time I try to log in it tells me that I already made the acct

  • Newbie
  • Every time I try to log in it tells me that I already made the acct
  • ElLucioVpe
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Login
  • 217 Views
  • 1 replies
  • 0 likes

Se cambió mi cuenta Premium por gratuita en todos mis dispositivos

Quiero saber cual es el motivo de que se cambiará mi cuenta Premium por una gratuita y que hago para ser Premium otra vez, que pasa con el pago se empieza desde que lo contrato nuevamente o con lo ya llevaba transcurrido en el mes

  • Casual Listener
  • Quiero saber cual es el motivo de que se cambiará mi cuenta Premium por una gratuita y que hago para ser Premium otra vez, que pasa con el pago se empieza desde que lo contrato nuevamente o con lo ya...
  • driveflanger
  • Community Legend
  • 172 Views
  • 4 replies
  • 0 likes
  • Premium
  • 172 Views
  • 4 replies
  • 0 likes

I got charged even though I cancelled my subscription

Hello, So I used the one month free trial and it ended yesterday (09/12/2015) I thought that I cancelled my subscription but apparently I did not do it correctly or something like that. Anyways apparently I did not unsubscribe. Now I was being charge...

  • Newbie
  • Hello,   So I used the one month free trial and it ended yesterday (09/12/2015) I thought that I cancelled my subscription but apparently I did not do it correctly or something like that. Anyw...
  • latoya1
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Can't Upgrade to Premium

Hi, I've been trying to upgrade to Premium for the past weeks but it won't let me do it for some reason. I know for sure that my credit and debit card are working properly, so that's not an issue. It'll just redirect me to the "choose product" page a...

  • Casual Listener
  • Hi,   I've been trying to upgrade to Premium for the past weeks but it won't let me do it for some reason. I know for sure that my credit and debit card are working properly, so that's not a...
  • the3sense
  • Newbie
  • 1579 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1579 Views
  • 7 replies
  • 1 likes

Re: Playlist FAQ - Your Questions Answered

¿Hay alguna manera de eliminar Listas de reproduccion masivas? es que no se porque Spotify me ha Cuatriplicado las listas de reproduccion y cuando las elimino todas vuelven a a aprecer de nuevo :S El metodo que eh seguido ha sido eliminarlas todas ma...

  • Newbie
  • ¿Hay alguna manera de eliminar Listas de reproduccion masivas? es que no se porque Spotify me ha Cuatriplicado las listas de reproduccion y cuando las elimino todas vuelven a a aprecer de nuevo :S &...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

I can't add iTunes playlists

I've tried to import my itunes playlists by doing (file-import playlists- itunes) but nothing happens. For some reason, Spotify shows playlists that I had once had on itunes but have since been deleted. Is it possible that Spotify is linked to the wr...

  • Casual Listener
  • I've tried to import my itunes playlists by doing (file-import playlists- itunes) but nothing happens.   For some reason, Spotify shows playlists that I had once had on itunes but have since b...
  • 127 Views
  • 0 replies
  • 0 likes
  • Premium
  • 127 Views
  • 0 replies
  • 0 likes

Your subscription payment failed. redeemed a 1 year card, will my acc be closed?

hey,so I have a premium account for 3 months, for 1$, I used a paypal account with very limited ammount of money, but knew it is enough for the 3 months promotion.today I added a 1 year code, I got a reciept from spotify, but on my spotify account it...

  • Casual Listener
  • hey, so I have a premium account for 3 months, for 1$, I used a paypal account with very limited ammount of money, but knew it is enough for the 3 months promotion. today I added a 1 year code, I g...
  • amxthegreat
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 2 replies
  • 0 likes

ödeme karmaşası

merhaba0,99 luk kampanyadan yararlanmak için kart bilgilerimi girdim. fakat premium devam ettiği için çekim daha sonra yapılacak yazdı. düzeltemedim. daha sonra bugün baktım kartta bakiye olmadığı için kart bilgilerinizi güncelleyin yazıyordu. güncel...

  • Newbie
  • merhaba 0,99 luk kampanyadan yararlanmak için kart bilgilerimi girdim.  fakat premium devam ettiği için çekim daha sonra yapılacak yazdı. düzeltemedim. daha sonra bugün baktım kartta bakiye olm...
  • sebastiankreuz
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Spotify won't download some songs only

So iv tried downloading albums, every week for about 3-4 weeks now. They wouldn't download. So then I deleted and installed Spotify. I clicked download all songs and stuff started downloading. But so far iv noticed every time I try this, it stops dow...

  • Newbie
  • So iv tried downloading albums, every week for about 3-4 weeks now. They wouldn't download. So then I deleted and installed Spotify. I clicked download all songs and stuff started downloading. But so...
  • sebastiankreuz
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium
  • 104 Views
  • 1 replies
  • 0 likes

Subcription

Is there anyways that i can cancel my subscription without losing the 3 month trial? Is there a way to stop the auto renewal ? I just wanted to try the trial and not get charged 3 months later ? Some help please would be great

  • Newbie
  • Is there anyways that i can cancel my subscription without losing the 3 month trial? Is there a way to stop the auto renewal ? I just wanted to try the trial and not get charged 3 months later ? Some...
  • eileen2792
  • Regular
  • 257 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 257 Views
  • 6 replies
  • 0 likes

Getting Charged Even Though i was Gifted Three Months

Hi All, I've been getting charged for the last three months even though i had been gifted three free months,i was just wondering if this happened to anyone else or what my next step is to get this sorted? Thanks

  • Newbie
  • Hi All,   I've been getting charged for the last three months even though i had been gifted three free months, i was just wondering if this happened to anyone else or what my next step is to ...
  • sebastiankreuz
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Cannot search for music

Using my iphone, when searching for a song, or artist, getting message "An error occurred Try Again". I have premium serviceI have deleted offline devicesI have uninstalled and reinstalled the app onto the phone Seriously frustrating, and no help fro...

  • Newbie
  • Using my iphone, when searching for a song, or artist, getting message "An error occurred Try Again".   I have premium service I have deleted offline devices I have uninstalled and reinstalle...
  • sebastiankreuz
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Other
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Subscription payment

I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?

  • Casual Listener
  • I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?
  • massielbaby
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • Premium
  • 226 Views
  • 2 replies
  • 0 likes

I can not buy Spotify Premium.

I can't use my MasterCard to buy premium because it's showing an error every time I try to buy premium.The error is telling me that my payment service have a bad day and cant proceed. In swedish it says:"Hoppsan! Det verkar som att din betaltjänst ha...

  • Newbie
  • I can't use my MasterCard to buy premium because it's showing an error every time I try to buy premium. The error is telling me that my payment service have a bad day and cant proceed...
  • w0wzer
  • Newbie
  • 358 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 358 Views
  • 2 replies
  • 0 likes

99c/mo for 3 months

I've only used the month trial for my account, now it's not letting me get the 3 months for 99c a month offer because it is only meant for new subscribers. Is there a way around this??

  • Casual Listener
  • I've only used the month trial for my account, now it's not letting me get the 3 months for 99c a month offer because it is only meant for new subscribers.   Is there a way around this??
  • wdtSanta
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! Spotify's latest deal: 3 months for €9.99

Just wondering is this deal only if you pay by credit card or can you buy the spotify gift card in tesco which I know costs €30 and still get extra months free?

  • Casual Listener
  • Just wondering is this deal only if you pay by credit card or can you buy the spotify gift card in tesco which I know costs €30 and still get extra months free?
  • 11136874265
  • Casual Listener
  • 386 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! Mycket Premium Account

I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account

  • Casual Listener
  • I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account
  • MirnaSolaka82
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Premium

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

  • Casual Listener
  • I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still
  • Zorrainer
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Premium
  • 202 Views
  • 2 replies
  • 0 likes

My Premium Account has Vanished, help!

Hi, I'm using an old account to post regarding an issue where my Premium account just vanished. Can someone help?

  • Visitor
  • Hi, I'm using an old account to post regarding an issue where my Premium account just vanished.  Can someone help?  
  • MauriceMV
  • Spotify Star
  • 160 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 160 Views
  • 3 replies
  • 0 likes