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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81925 Views

9 replies

2 likes

Account
Login
  • 81925 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657405 Views

13 replies

4 likes

Account
  • 657405 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738727 Views

18 replies

29 likes

  • 738727 Views
  • 18 replies
  • 29 likes

Your subscription payment failed. redeemed a 1 year card, will my acc be closed?

hey,so I have a premium account for 3 months, for 1$, I used a paypal account with very limited ammount of money, but knew it is enough for the 3 months promotion.today I added a 1 year code, I got a reciept from spotify, but on my spotify account it...

Casual Listener

hey, so I have a premium account for 3 months, for 1$, I used a paypal account with very limited ammount of money, but knew it is enough for the 3 months promotion. today I added a 1 year code, I g...

amxthegreat

Casual Listener

368 Views

2 replies

0 likes

Subscription
  • 368 Views
  • 2 replies
  • 0 likes

Solved!! Gifting a Premium Spotify Account - with Playlists

Hi, I want to gift a Spotify Premium Account to a family member. So far so easy, but I'd also like prepare a few playlists on their account to personalize the gift a bit. To do that I would have to log in on their account, which means I would have to...

Newbie

Hi,   I want to gift a Spotify Premium Account to a family member. So far so easy, but I'd also like prepare a few playlists on their account to personalize the gift a bit. To do that I would ...

Steph_B

Roadie

607 Views

1 replies

0 likes

Account
Premium
Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Uablle to change country

Hi, I cannot change my country in https://www.spotify.com/ie/payment/change/#__select When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had the page open for a couple of hours and it will not change. Any suggetions...

Casual Listener

Hi,   I cannot change my country in https://www.spotify.com/ie/payment/change/#__select   When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had ...

fontofontaine

Casual Listener

279 Views

2 replies

0 likes

Premium
Subscription
  • 279 Views
  • 2 replies
  • 0 likes

Free trial premium

I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.

Casual Listener

I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.

Quinonesedwin5

Casual Listener

357 Views

2 replies

0 likes

Free
Premium
  • 357 Views
  • 2 replies
  • 0 likes

free trial premium

I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euros off my account.. Went back to the spotify website, sudd...

Visitor

 I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euro...

Pete

Roadie

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Family not allowing one member

Hi. I just upgrade from family +2 members to family +3 members. But one of the members I already had on my account can not subscribe to my family again. I have tried to eliminate her and invite her again, but it says there is a trouble. What can I do...

Visitor

Hi. I just upgrade from family +2 members to family +3 members. But one of the members I already had on my account can not subscribe to my family again. I have tried to eliminate her and invite her a...

Steph_B

Roadie

210 Views

1 replies

0 likes

Other
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Unlink of Facebook account

 As unlink my Spotify Account of My Facebook Account?

Newbie

 As unlink my Spotify Account of My Facebook Account?

user-removed

Not applicable

306 Views

2 replies

0 likes

Account
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! I can't find the song which my friend can found on his Spotify

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the album is not avalible

Casual Listener

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the ...

KatesHere

Community Legend

1765 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1765 Views
  • 3 replies
  • 0 likes

somebody spent my money?

I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?

Newbie

I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?

KatesHere

Community Legend

286 Views

1 replies

0 likes

Premium
Security
  • 286 Views
  • 1 replies
  • 0 likes

Yearinmusic

Hey, Me and my gf are both using the same spotify. This results in one of us being offline alot. We were wondering - does the offline hours etc count in the registerd hours you have on spotify? https://yearinmusic.spotify.com/ Thanks

Newbie

Hey,   Me and my gf are both using the same spotify.  This results in one of us being offline alot.   We were wondering - does the offline hours etc count in the registerd hours y...

MattSuda

Spotify Star

371 Views

1 replies

0 likes

Other
  • 371 Views
  • 1 replies
  • 0 likes

Unable to change country

I have managed to change payment from New Zealand dollars to Australia dollars, but my country is still set to New Zealand. I am unable to change to Australia.

Newbie

I have managed to change payment from New Zealand dollars to Australia dollars, but my country is still set to New Zealand.    I am unable to change to Australia.

Steph_B

Roadie

204 Views

1 replies

0 likes

Account
Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium

Hello!I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99...Moreover from my account I cannot modify, change or delete the subscription.Is this the only way to contact Spotify and get helped?? ThanksFrancesca

Casual Listener

Hello! I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99... Moreover from my account I cannot modify, change or delete the subscription. Is this the only way t...

driveflanger

Community Legend

543 Views

3 replies

0 likes

Premium
  • 543 Views
  • 3 replies
  • 0 likes

I have a premium account but get a 14 day abroad limit

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad. i thought that limit was for Free accounts not Pr...

Newbie

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad...

Pete

Roadie

426 Views

2 replies

0 likes

Premium
  • 426 Views
  • 2 replies
  • 0 likes

You guys have my money, but I don't have Premium!!

My Premium subscription failed to renew this morning due to no funds in my account. I then transferred funds and paid the subscription. I am told the subscription is paid up to the 8th of Jan, and the payment has come out of my account, however I've ...

Newbie

My Premium subscription failed to renew this morning due to no funds in my account. I then transferred funds and paid the subscription. I am told the subscription is paid up to the 8th of Jan, and th...

Cinthya1

Newbie

1340 Views

37 replies

0 likes

Account
Premium
Subscription
  • 1340 Views
  • 37 replies
  • 0 likes

Premium but keeps telling me to upgrade

I have premium Spotify with my phone contract but since I lost my phone on Friday, I cannot get premium with my new phone just keeps saying upgrade

Casual Listener

I have premium Spotify with my phone contract but since I lost my phone on Friday, I cannot get premium with my new phone just keeps saying upgrade

Steph_B

Roadie

291 Views

1 replies

0 likes

Premium
  • 291 Views
  • 1 replies
  • 0 likes

"Oops, seems your card or payment provider is having a bad day"

Ive been a Spotify Premium user for a couple of years now. A few weeks ago I changed the credit card tied to my account for auto-billing. Today I got an automated email saying the monthly automated billing process failed. I logged into my account to ...

Casual Listener

Ive been a Spotify Premium user for a couple of years now. A few weeks ago I changed the credit card tied to my account for auto-billing.   Today I got an automated email saying the monthly au...

Sly91

Regular

846 Views

11 replies

1 likes

Subscription
  • 846 Views
  • 11 replies
  • 1 likes

99¢ premium deal on the app

Hi I was wondering if you can get the 99¢ for 3 months deal via the Spotify app using iTunes payment. Cuz that would be really convenient lol

Newbie

Hi I was wondering if you can get the 99¢ for 3 months deal via the Spotify app using iTunes payment. Cuz that would be really convenient lol

Sum1Rndm

Newbie

343 Views

2 replies

2 likes

Premium
Subscription
  • 343 Views
  • 2 replies
  • 2 likes

Cant sign up for Spotify Premium

Currently for Spotify NZ there is a deal which is 3 months of premium for $0.99.You cant sign up for it if you've never used premium before. I've only had spotify for a month now and I was looking purchase this package, but when i go to click purchas...

Newbie

Currently for Spotify NZ there is a deal which is 3 months of premium for $0.99. You cant sign up for it if you've never used premium before.     I've only had spotify for a month now a...

Steph_B

Roadie

532 Views

1 replies

0 likes

Account
Premium
Subscription
  • 532 Views
  • 1 replies
  • 0 likes

issue with the premium service purchase

hispotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really wanted to be premium so i got the 7 days trial, but why i...

Newbie

hi spotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really want...

Oreste

Composer

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! subscription prematurely ended.

My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures. On my spotify settings under "account" my subscription is still showing up as premium. When i try to s...

Newbie

My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures.  On my spotify settings under "account" my sub...

Oreste

Composer

397 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 397 Views
  • 1 replies
  • 0 likes