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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421347 Views
  • 965 replies
  • 108 likes
  • Account
  • 421347 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186466 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186466 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103461 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103461 Views
  • 69 replies
  • 10 likes

Solved!! Charged for free 30 days!

Hi, I just signed up for myself and a family member for the free 30 day trial but my account is saying I will be charged the full €14.99 next week on 12th Jan.

  • Casual Listener
  • Hi, I just signed up for myself and a family member for the free 30 day trial but my account is saying I will be charged the full €14.99 next week on 12th Jan.
  • Bittencourt
  • Spotify Star
  • 248 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 248 Views
  • 5 replies
  • 0 likes

I paid the $0.99 and i still a free user

I want to talk with someone to solve this problem... Thanks

  • Casual Listener
  • I want to talk with someone to solve this problem... Thanks
  • Sumppa
  • Casual Listener
  • 284 Views
  • 7 replies
  • 0 likes
  • Account
    Free
  • 284 Views
  • 7 replies
  • 0 likes

Upgraded, got an error.. 4 charges no premium

I upgraded using thebthree months primo, got a page error... However now I hace four 9.07 charges and my account had not upgraded o premium

  • Newbie
  • I upgraded using thebthree months primo, got a page error... However now I hace four 9.07 charges and my account had not upgraded o premium
  • Steph_B
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
  • 117 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

Hey my name is Hussain Ahmed you guys keep taking money from my credit card but I'm big beefing premium service ? Why is that ?

  • Newbie
  • Hey  my name is Hussain Ahmed  you guys keep taking money from my credit card but I'm big beefing premium service ? Why is that ?
  • Davidmward-ie
  • Newbie
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Spotify will not connect with Facebook account

Whenever I have tried to connect my Spotify and Facebook together via Spotify by clicking the "connect to Facebook" button I'm brought to the Facebook app, but then all I see is a white screen for a few seconds and then I'm taken back to Spotify.I ha...

  • Newbie
  • Whenever I have tried to connect my Spotify and Facebook together via Spotify by clicking the "connect to Facebook" button I'm brought to the Facebook app, but then all I see is a white screen for a ...
  • Steph_B
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

DELETE ACCOUNT

No matter how many times I email suppotsportify I only get an email saying check these out first. Does anybody know how to delete an account permanently? Anybody?

  • Visitor
  • No matter how many times I email suppotsportify I only get an email saying check these out first. Does anybody know how to delete an account permanently? Anybody?
  • Lolloz
  • Newbie
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
  • 205 Views
  • 2 replies
  • 0 likes

Sharing a song in Spotify with non-Facebook users

There are a lot of posts about this from 2012, and the updates have made them obsolete... is there a way now to share songs with someone who is not your Facebook friend? I can get to his page, I know his username and everything, but if I try to send ...

  • Newbie
  • There are a lot of posts about this from 2012, and the updates have made them obsolete... is there a way now to share songs with someone who is not your Facebook friend? I can get to his page, I know...
  • Steph_B
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Other
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! How do I change payment from Apple store directly to Spotify without losing my playlist?

I have a Spotify account through Apple Store and want to switch payment directly to Spotify = Save 30%How do I keep my playlist when switching account?

  • Casual Listener
  • I have a Spotify account through Apple Store and want to switch payment directly to Spotify = Save 30% How do I keep my playlist when switching account?  
  • driveflanger
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes

giftcard

I recently got a 30 dollar giftcard for spotify. I am also a college student and planned on using the college deal. Tonight when I went on to put the giftcard into my account it automatically put me on premium and did the normal premium rate. I would...

  • Casual Listener
  • I recently got a 30 dollar giftcard for spotify. I am also a college student and planned on using the college deal. Tonight when I went on to put the giftcard into my account it automatically put me ...
  • Ox1
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

how to switch premium account from deactived fb account

I'm trying to actually talk to a spotify team member about transferring my premium account over from my deactivated face book account. The contact form on the spotify website is a broken loop. And won't actually let me contact me anyone. So help? Ple...

  • Newbie
  • I'm trying to actually talk to a spotify team member about transferring my premium account over from my deactivated face book account. The contact form on the spotify website is a broken loop. And wo...
  • Steph_B
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Rip off

I doubt anyone on the Spotify "Team" will read this, because they do not seem to care about the users, but I am going to give it a try. I read the back of my "$30 dollar gift card"... more like a 99 cent gift card. It says that "no change is given." ...

  • Newbie
  • I doubt anyone on the Spotify "Team" will read this, because they do not seem to care about the users, but I am going to give it a try. I read the back of my "$30 dollar gift card"... more like a 99 ...
  • Steph_B
  • Roadie
  • 296 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Subscription
  • 296 Views
  • 1 replies
  • 1 likes

Customization of playlists (cover and description box)

I was wondering if any one can help with my problem. I wanted to subrcribe for the student discount and it charged my card, but it did not show up on my spotify account. I did this twice and still nothing. I even tried logging out and in over and ove...

  • Newbie
  • I was wondering if any one can help with my problem. I wanted to subrcribe for the student discount and it charged my card, but it did not show up on my spotify account. I did this twice and still no...
  • Steph_B
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Delete

I will really like to delete my account permanently

  • Visitor
  • I will really like to delete my account permanently
  • jonasherdegen
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • Other
  • 160 Views
  • 3 replies
  • 0 likes

Billed on a 30 day trial

Hi, Yesterday I join the Free Premiun trial subscription, but the same day I recived a bill for this FREE trial subscription. Please, can you help me? Ivan.

  • Casual Listener
  • Hi, Yesterday I join the Free Premiun trial subscription, but the same day I recived a bill for this FREE trial subscription. Please, can you help me? Ivan.
  • Iván
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 133 Views
  • 2 replies
  • 0 likes

I got charged $5 for no reason

I was looking at getting a student subscribtion, but I didn't qualify, and i still got charged.

  • Newbie
  •  I was looking at getting a student subscribtion, but I didn't qualify, and i still got charged. 
  • Ox1
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Changing payment method to code

Hi,I'm currently using spotify premium with payment method of credit card. But since my mobile service can provide me premium codes, I want to switch to that. Are there any possible ways to just change the payment method instead of cancelling the pre...

  • Newbie
  • Hi, I'm currently using spotify premium with payment method of credit card. But since my mobile service can provide me premium codes, I want to switch to that. Are there any possible ways to just ch...
  • Ox1
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

How do I set up a password?

Hello I received an email to set up my password on my Spotify account but an error occurs every time I try to enter a password...

  • Casual Listener
  • Hello   I received an email to set up my password on my Spotify account but an error occurs every time I try to enter a password...  
  • Ox1
  • Roadie
  • 326 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 326 Views
  • 3 replies
  • 0 likes

Contact form not working!!

Hi guys, Im trying to load the contact form to permanently delete my spotify account but its not working.

  • Visitor
  • Hi guys, Im trying to load the contact form to permanently delete my spotify account but its not working.
  • Ox1
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
  • 275 Views
  • 3 replies
  • 0 likes

Country does not match

I cannot login to Spotify, because the player says that the country doesnt match. for whatever reason the account is set to be a "Great Britain" account even though I never used it outside of Germany.I cannot select any other country. What can I do?

  • Casual Listener
  • I cannot login to Spotify, because the player says that the country doesnt match. for whatever reason the account is set to be a "Great Britain" account even though I never used it outside of Germany...
  • ertgerdfgsdgdsf
  • Newbie
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 210 Views
  • 2 replies
  • 0 likes

Paid for premium, but it hasn't updated.

I have paid for Spotify premium and it hasn't updated. There is no confirmation email either. However the transaction is on my PayPal. What shall I do ???

  • Casual Listener
  • I have paid for Spotify premium and it hasn't updated. There is no confirmation email either. However the transaction is on my PayPal. What shall I do ???
  • Steph_B
  • Roadie
  • 278 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 278 Views
  • 3 replies
  • 0 likes