Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76768 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94979 Views
9 replies
2 likes
I just created an account a few days ago and saw that offer. I wanted to take that chance, but my only usable payment method is the spotify card you can buy in normal markets, because I don't have paypal and so on. The 10€ cards were sold out, so I b...
I just created an account a few days ago and saw that offer. I wanted to take that chance, but my only usable payment method is the spotify card you can buy in normal markets, because I don't have pa...
Casual Listener
1723 Views
6 replies
2 likes
Hey I have had Spotify for 3 years now and was wondering is it possible to play what ever music is being played on one account, on different divices all at the same time. Kind of like a radio tuning in on the same station playing the same music.
Hey I have had Spotify for 3 years now and was wondering is it possible to play what ever music is being played on one account, on different divices all at the same time. Kind of like a radio tuning ...
Roadie
245 Views
1 replies
0 likes
Last night I was messing around with spotify on my PS4 and hit the upgrade button which upgraded my account to premium. However, when I went on my mobile app, it was not recognized. I then proceeded to sign up for premium on the website and am now pr...
Last night I was messing around with spotify on my PS4 and hit the upgrade button which upgraded my account to premium. However, when I went on my mobile app, it was not recognized. I the...
Roadie
270 Views
1 replies
0 likes
MY NAME IS CLAUDIA, I NEED HELP BECAUSE I CANCELED THE SPOTIFY PREMIUM SERVICE TO MANY TIME AGO AND NOW THAT I SEE MY CREDIT CARD I HAVE A BIG DEBT AND IT IS NOT FAIR BECAUSE I NEVER USED BEFORE THREE MONTH. I NEED MY MONEY BACK.!!!
MY NAME IS CLAUDIA, I NEED HELP BECAUSE I CANCELED THE SPOTIFY PREMIUM SERVICE TO MANY TIME AGO AND NOW THAT I SEE MY CREDIT CARD I HAVE A BIG DEBT AND IT IS NOT FAIR BECAUSE I NEVER USED BEFORE THRE...
Roadie
222 Views
1 replies
0 likes
My brother bought me a 3 month spotify vouture from Australia and I'm living in the UK and can't use the vouture. What do I do to be able to redeem my vouchers
My brother bought me a 3 month spotify vouture from Australia and I'm living in the UK and can't use the vouture. What do I do to be able to redeem my vouchers
Roadie
248 Views
1 replies
0 likes
I was going to get the 3 months for 0.99 euros but when i clicked on the upgrade i was only able to pay 9.99 euro for only 1 month which i payed for before i realised that this wasn't right. I unsubscribed then Spotify said that my subscription would...
I was going to get the 3 months for 0.99 euros but when i clicked on the upgrade i was only able to pay 9.99 euro for only 1 month which i payed for before i realised that this wasn't right. I u...
Roadie
387 Views
1 replies
0 likes
By mistake I have signed up for a family plan on both mine and my daughters account.When I try to invite my daughter to be a member in my family account the response is that there is already a family plan on her account. How can I delete the family p...
By mistake I have signed up for a family plan on both mine and my daughters account. When I try to invite my daughter to be a member in my family account the response is that there is already a...
Roadie
208 Views
1 replies
0 likes
Hey guys, So I accidentally activated my free seven day premium trial while looking to activate the three month 99 cent one instead. So I went to the website and authenticated Paypal and it went through. However, when I checked my subscription info, ...
Hey guys, So I accidentally activated my free seven day premium trial while looking to activate the three month 99 cent one instead. So I went to the website and authenticated Paypal a...
Roadie
335 Views
1 replies
0 likes
I have premium, I payed for it last Friday. All of the sudden it switched to free on all of my devices and is trying to make me pay again. What in the world is going on !?
I have premium, I payed for it last Friday. All of the sudden it switched to free on all of my devices and is trying to make me pay again. What in the world is going on !?
Roadie
515 Views
1 replies
0 likes
Hi, I wanted to change my account to Spofiy Premium - Family Plan. When trying to upgrade, received an error messaged saying that "Spotify has not launched in the country where my card was issued." Card is issued by a US bank and Spotify has launched...
Hi, I wanted to change my account to Spofiy Premium - Family Plan. When trying to upgrade, received an error messaged saying that "Spotify has not launched in the country where my card was i...
Roadie
286 Views
1 replies
0 likes
I'm trying to get premium but it's saying there is something wrong with my card. There isn't. I've tried two different cards.
I'm trying to get premium but it's saying there is something wrong with my card. There isn't. I've tried two different cards.
Roadie
281 Views
1 replies
0 likes
Hi I have been an avid user of Spotify as a student for quite a while now. I haven't paid for premium in a while, but when i tried to renew it last a couple months ago the payment wouldn't go through on the website, but it went through on my bank acc...
Hi I have been an avid user of Spotify as a student for quite a while now. I haven't paid for premium in a while, but when i tried to renew it last a couple months ago the payment wouldn't go through...
Roadie
221 Views
1 replies
0 likes
None of my music works. If I have to song in a playlist, it won't play, if I delete a song and look it up, still won't play. My playlists skip songs constantly and says the tracks can't be played. I contacted support when the website had nothing to h...
None of my music works. If I have to song in a playlist, it won't play, if I delete a song and look it up, still won't play. My playlists skip songs constantly and says the tracks can't be played. I ...
Roadie
272 Views
1 replies
0 likes
1. I started the 3 months for 0.99 on my account, but I wanted to give the same promotion to other 2 friends. I was going to buy it for one of them but I was unable to pay for his susbcription. I just kept getting an error with paypal, or it just wou...
1. I started the 3 months for 0.99 on my account, but I wanted to give the same promotion to other 2 friends. I was going to buy it for one of them but I was unable to pay for his susbcription. I jus...
Roadie
243 Views
1 replies
0 likes
OK so I want to get the 999 premium deal and I logged in using my Facebook account but the problem is the email account that I have for that is not the one I currently use. So now I am not able to access what I just bought does anyone know how to do ...
OK so I want to get the 999 premium deal and I logged in using my Facebook account but the problem is the email account that I have for that is not the one I currently use. So now I am not able to ac...
Roadie
513 Views
1 replies
0 likes
I'm trying to add my wife to my family plan but it's no working. It keeps saying that is an invalid address.Both of our accounts are situated in Brazil and when I try to change her postal code it keeps saying that I have to choose a country, but that...
I'm trying to add my wife to my family plan but it's no working. It keeps saying that is an invalid address. Both of our accounts are situated in Brazil and when I try to change her postal code it...
Roadie
285 Views
1 replies
0 likes
I am very disappointed that I paid $14 to get the $1 for a 3 month membership and I have only got premium for 1 month. This is basically stealing money. So I want to know where did my rest of my 2 months went and where $13 went to. This is what I was...
I am very disappointed that I paid $14 to get the $1 for a 3 month membership and I have only got premium for 1 month. This is basically stealing money. So I want to know where did my rest of my 2 mo...
Not applicable
601 Views
2 replies
0 likes
Help!I have premium, but cant log in on my Spotify. It says I can only use Spotify 14 days outside "my country" in Swedish. It sucks. First of all I am not Swedish but Danish, I have a Swedish telephone number, second of all I am in Sweden, and not "...
Help! I have premium, but cant log in on my Spotify. It says I can only use Spotify 14 days outside "my country" in Swedish. It sucks. First of all I am not Swedish but Danish, I have a Swedish tele...
Casual Listener
327 Views
2 replies
0 likes
Hi! If i buy a Spotify Premium Music Gift Card in France for a friend living in Belgium, is he able to use ? Thx
Hi! If i buy a Spotify Premium Music Gift Card in France for a friend living in Belgium, is he able to use ? Thx
Community Legend
208 Views
1 replies
0 likes
I forgot my password and i think the e-mail adres that is used by my account is a old one? what should i do now?
I forgot my password and i think the e-mail adres that is used by my account is a old one? what should i do now?
Not applicable
313 Views
2 replies
0 likes
