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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172879 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172879 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11373 Views
  • 6 replies
  • 11 likes
  • Security
  • 11373 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516078 Views
  • 986 replies
  • 113 likes
  • Account
  • 516078 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126025 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126025 Views
  • 74 replies
  • 12 likes

Spotify Premium 3month trial vanished today?!

As a long time Spotify Free user, I thought I would try the Premium upgrade especially for the New Year! I looked at this around 2 days ago and it said 3 months free trial, 9 for the price of 12! Eeven better!! With being away for New Year and back t...

  • Regular
  • As a long time Spotify Free user, I thought I would try the Premium upgrade especially for the New Year!   I looked at this around 2 days ago and it said 3 months free trial, 9 for the price...
  • blackdragon619
  • Newbie
  • 1365 Views
  • 16 replies
  • 0 likes
  • Premium
  • 1365 Views
  • 16 replies
  • 0 likes

Discounts for Students or signing for longer periods (eg. 1 year).

Im very angry as I am paying 10$ now nd used to be paying 4.99The reasonI swtiched to premium was becuase of the nice discount.... Anythig i can do, becuase honestly i want that discount.

  • Casual Listener
  • Im very angry as I am paying 10$ now nd used to be paying 4.99 The reasonI swtiched to premium was becuase of the nice discount.... Anythig i can do, becuase honestly i want that discount.
  • kbrooksc
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 3 replies
  • 0 likes

Family Subscription

Does anyone know how many family members you can invite when you get the deal of $11.99 for the first 3 months on the family subscription? I can only seem to invite 1. I thought the fine print states up to 4?

  • Casual Listener
  • Does anyone know how many family members you can invite when you get the deal of $11.99 for the first 3 months on the family subscription? I can only seem to invite 1. I thought the fine print states...
  • kbrooksc
  • Community Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 360 Views
  • 3 replies
  • 0 likes

Facebook deactivated

Hi,I deactivated my facebook account so now I had to connect to spotify using my username and password.the problem is that it didn`t save my playlists and I have no premium account any longer.How can I get back to my previous suscription and preferen...

  • Newbie
  • Hi, I deactivated my facebook account so now I had to connect to spotify using my username and password. the problem is that it didn`t save my playlists and I have no premium account any longer. H...
  • kbrooksc
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! trying to cancel through itunes

I set up a family subscription and my daughter has cancelled her itunes premium subscription but it wont let her accept the invite as it says she is a premium member although this expired on 30 December. How do we sort this ?

  • Casual Listener
  • I set up a family subscription and my daughter has cancelled her itunes premium subscription but it wont let her accept the invite as it says she is a premium member although this expired on 30 Decem...
  • kbrooksc
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 367 Views
  • 3 replies
  • 0 likes

Can't change countries

Hi, Im having trouble changing the country of my spotify. I live in The States but I want to have access to Swedish Spotify. I have entered my swedish credit card info. But I cant change the country in the "edit profile" section. It just says USA and...

  • Casual Listener
  • Hi,   Im having trouble changing the country of my spotify. I live in The States but I want to have access to Swedish Spotify. I have entered my swedish credit card info. But I cant change the...
  • kbrooksc
  • Community Legend
  • 261 Views
  • 5 replies
  • 0 likes
  • Account
  • 261 Views
  • 5 replies
  • 0 likes

Solved!! Charged to my account but still 'Free'

I recently tried to resubscribe to premium and was going to use the student discount. I put my information in and went to the next screen, it then asked me for my student ID information. I canceled it because I couldn't fine my student ID but my acco...

  • Casual Listener
  • I recently tried to resubscribe to premium and was going to use the student discount. I put my information in and went to the next screen, it then asked me for my student ID information. I canceled i...
  • kbrooksc
  • Community Legend
  • 521 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 521 Views
  • 5 replies
  • 0 likes

Solved!! When unsubscribing, do you have to unsubscribe ONE MONTH earlier?

Hi everyone, I currently have the Spotify Premium trial subscription for three months. In my subscriptions, it says that on February 28th of this year, my subscription will automatically be renewed for 9,99 €. When do I have to cancel my subscription...

  • Casual Listener
  • Hi everyone,   I currently have the Spotify Premium trial subscription for three months. In my subscriptions, it says that on February 28th of this year, my subscription will automatically be ...
  • kbrooksc
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 368 Views
  • 3 replies
  • 0 likes

Bough an e-card but never get any confirmation

Hello, I've bought an e-card for someone but never get the confirmation. Not sure it's gonna get delivered. I opened a ticket for my issue: Spotify Support Case # 04501752. Can someone help me please?

  • Newbie
  • Hello,   I've bought an e-card for someone but never get the confirmation. Not sure it's gonna get delivered. I opened a ticket for my issue: Spotify Support Case # 04501752. Can someone ...
  • kbrooksc
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Subscription payment

Please extend your service to Vietnam because I'd really really really like to pay for Premium subscription but of course I couldn't because my card was rejected. Thank you.

  • Newbie
  • Please extend your service to Vietnam because I'd really really really like to pay for Premium subscription but of course I couldn't because my card was rejected. Thank you.
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

Subscprition

I was charged twice

  • Casual Listener
  • I was charged twice
  • user-removed
  • Not applicable
  • 345 Views
  • 5 replies
  • 0 likes
  • 345 Views
  • 5 replies
  • 0 likes

new account

i deactivate my facebook account and made a new account and would like to move my playlist over to it .what should i do

  • Newbie
  • i deactivate my facebook account and made a new account and would like to move my playlist over to it .what should i do
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Student Discount being changed to full price

This is the second time this has happened. I will sign up for Spotify using my student discount which allows me to pay $4.99 instead of $9.99 and i checked my reciepts today and spotify is now charging me $9.99 for some reason with no notice or email...

  • Casual Listener
  • This is the second time this has happened. I will sign up for Spotify using my student discount which allows me to pay $4.99 instead of $9.99 and i checked my reciepts today and spotify is now chargi...
  • kbrooksc
  • Community Legend
  • 255 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 255 Views
  • 3 replies
  • 1 likes

Can't delete my account!

I have clicked on every link to the 'contact form' that I can find, so I can contact spotify to delete my account but it just keeps sending me back to the beginning, and I am going round in circles. If anyone can help me please I would really appreci...

  • Newbie
  • I have clicked on every link to the 'contact form' that I can find, so I can contact spotify to delete my account but it just keeps sending me back to the beginning, and I am going round in circles.&...
  • kbrooksc
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Turns out my payment of 0.99 to get the 3 month trial did not go through via Paypal

Shortly after Christmas, I registered for the .99 3 month trial on this account for my mom. I payed via paypal and the transaction went pretty seemlessly. Apperently something went wrong and I dont have the 3 month trial My account is still "free" an...

  • Newbie
  • Shortly after Christmas, I registered for the .99 3 month trial on this account for my mom.  I payed via paypal and the transaction went pretty seemlessly.  Apperently something went wr...
  • kbrooksc
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

My account be deleted !! | Mi cuenta fue eliminada !!

Hola a todos, soy nueva por acá así que sin dar tanto rollo, desearía de su ayuda o aclaraciones. Llevo al rededor de 4 o 6 meses con cuenta en Spotify, no es mucho, lo sé. Pero en el trascurso de esos meses me presento varios problemas, y era que si...

  • Newbie
  • Hola a todos, soy nueva por acá así que sin dar tanto rollo, desearía de su ayuda o aclaraciones.  Llevo al rededor de 4 o 6 meses con cuenta en Spotify, no es mucho, lo sé. Pero en el trascurs...
  • OviiiOne
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Discount does not work!

I was tempted by the deal to get three months for 9 SEK and payed for that. However, when the payment had gone through was told that I would receive a receipt that never arrived. Reregistering was not possible as i had "already used the offer". Has a...

  • Visitor
  • I was tempted by the deal to get three months for 9 SEK and payed for that. However, when the payment had gone through was told that I would receive a receipt that never arrived. Reregistering was no...
  • KatesHere
  • Community Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • Premium
  • 213 Views
  • 3 replies
  • 0 likes

Me han vuelto a cobrar la suscripción cuando la he cancelado.

Me han vuelto ha cobrar la sucripción cuando ya la había cancelado, exijo un reintegro del mismo, tengo pruebas, el mail de desuscripción, seguido del cobro del siguiente...

  • Casual Listener
  • Me han vuelto ha cobrar la sucripción cuando ya la había cancelado, exijo un reintegro del mismo, tengo pruebas, el mail de desuscripción, seguido del cobro del siguiente...
  • 141 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 0 replies
  • 0 likes

Refund for unexpected payment

I recently entered my card details for the '£0.99 for 3 months' offer, however, I was ineligible for the offer and charged £9.99 instead. I'm very upset by this and would like to receive a refund for this payment.Also my email has changed on Facebook...

  • Newbie
  • I recently entered my card details for the '£0.99 for 3 months' offer, however, I was ineligible for the offer and charged £9.99 instead. I'm very upset by this and would like to receive a refund for...
  • OviiiOne
  • Community Legend
  • 798 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 798 Views
  • 9 replies
  • 0 likes

E-card delivered?

On 23rd december i bought an E-card which was set to be delivered at christmas. My question is, is everything ok with my order? I never received the mail confirm. I only have the gift number and the mail address of The friend to whom i bought the gif...

  • Casual Listener
  • On 23rd december i bought an E-card which was set to be delivered at christmas. My question is, is everything ok with my order? I never received the mail confirm. I only have the gift number and the ...
  • dutchkris
  • Casual Listener
  • 468 Views
  • 9 replies
  • 0 likes
  • Other
    Subscription
  • 468 Views
  • 9 replies
  • 0 likes