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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80351 Views

9 replies

2 likes

Account
Login
  • 80351 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653675 Views

13 replies

4 likes

Account
  • 653675 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734087 Views

18 replies

29 likes

  • 734087 Views
  • 18 replies
  • 29 likes

Solved!! Spotify started charging me £9.99 but I'm still a student

Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for renewal) but I wanted to cancel anyway as I barely use Sp...

Casual Listener

Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99 Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for rene...

Pricilla

Spotify

584 Views

1 replies

0 likes

Account
  • 584 Views
  • 1 replies
  • 0 likes

quitting spotify free - your marketing/ads are inappropriate

I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself. I listen to Spotify for hours at work. I don't mind ...

Newbie

I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself.&n...

thegrandchicken

Casual Listener

576 Views

2 replies

4 likes

Free
  • 576 Views
  • 2 replies
  • 4 likes

Credit Card Expired Cannot log in to update

My credit card expired and i need to log into my subscribing account to update the information but it is no longer active. I had to create this account for support. I cannot log into that account to update the info. I cannot reset the password. I can...

Casual Listener

My credit card expired and i need to log into my subscribing account to update the information but it is no longer active.   I had to create this account for support.   I cannot log int...

marmatagxor

Casual Listener

274 Views

2 replies

0 likes

Account
  • 274 Views
  • 2 replies
  • 0 likes

Cobrado dos meses en septiembre 9,99€

He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.

Casual Listener

He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.

ovoide101

Casual Listener

181 Views

1 replies

0 likes

Premium
  • 181 Views
  • 1 replies
  • 0 likes

Charged for premium TRIAL

Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to college yet, I couldn't answer that. I tried several tim...

Casual Listener

Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to colle...

dayanaare

Casual Listener

239 Views

1 replies

0 likes

Account
Premium
Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Wrong Country in my Profile

Hi, Just suscribed to a family plan... The problem is that in my profile the country is USA but I live in Argentina. Therefore can't invite my family to use it. Is there a way to change the country? I am in Argentina, I live in Argentina I have an Ar...

Newbie

Hi, Just suscribed to a family plan...  The problem is that in my profile the country is USA but I live in Argentina.  Therefore can't invite my family  to use it. Is there a way to ch...

MauriceMV

Spotify Star

182 Views

1 replies

0 likes

Account
  • 182 Views
  • 1 replies
  • 0 likes

Premium charge after cancelled

Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me this month, today i cancelled again the premium but...

Casual Listener

Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me ...

159 Views

0 replies

0 likes

Account
Premium
Subscription
  • 159 Views
  • 0 replies
  • 0 likes

set device password

Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten any help. They are just telling me to try again and ...

Newbie

Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten a...

184 Views

0 replies

0 likes

Account
  • 184 Views
  • 0 replies
  • 0 likes

Spotify please stop charging my credit card.

Hello!I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to please stop charging my credit card. I have made several...

Casual Listener

Hello! I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to ple...

160 Views

0 replies

0 likes

Account
  • 160 Views
  • 0 replies
  • 0 likes

How Can I Contact Spotify?

Other then the Contact Form, How can I contact Spotify support?

Casual Listener

Other then the Contact Form, How can I contact Spotify support?

11160273929

Newbie

1588 Views

4 replies

0 likes

  • 1588 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Hacked!

I think my account has been hacked! When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know. The name of the iphone was a Spanish name (I am in the UK). Also there were a load of new playlists (all my...

Newbie

I think my account has been hacked!  When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know.  The name of the iphone was a Spanish name (I...

user-removed

Not applicable

1125 Views

2 replies

2 likes

  • 1125 Views
  • 2 replies
  • 2 likes

Subscription cancellation issues.

First of all I have sent two contact us support forms and haven't received any sort of reply let alone a confirmation email. GET ON THE BALL!!!! My issue is that I want to cancel my subsciption. Here's where it gets tricky. I have none of the informa...

Newbie

First of all I have sent two contact us support forms and haven't received any sort of reply let alone a confirmation email.   GET ON THE BALL!!!!     My issue is that I want to c...

148 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 148 Views
  • 0 replies
  • 0 likes

Canadian student discount link not working

When I use the link to access the student discount (spotify.com/ca-en/student and spotify.com/student), it redirects me to the main spotify page. I've tried it while logged in, logged out and tried it again, cancelled my premium, and it still kept re...

Newbie

When I use the link to access the student discount (spotify.com/ca-en/student and spotify.com/student), it redirects me to the main spotify page. I've tried it while logged in, logged out and tried i...

Nico

Community Legend

212 Views

1 replies

0 likes

Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Can't change my country.

Hello, i've got a problem. I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in Austria, and now i can't use the card in Czech Republik, and...

Newbie

Hello, i've got a problem.   I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in ...

KatesHere

Community Legend

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

charged $11.99 but I am not subscribed

I have been charged on my credit card for $11.99 but I checked my account and it says I am not subscribed. I would like to be refunded please. Who can I contact about a refund?

Newbie

I have been charged on my credit card for $11.99 but I checked my account and it says I am not subscribed. I would like to be refunded please. Who can I contact about a refund?

KatesHere

Community Legend

371 Views

1 replies

0 likes

Account
Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Perry Como

I am looking for Perry Como in Dublin Christmas album

Casual Listener

I am looking for Perry Como in Dublin Christmas album

rlkahney

Casual Listener

260 Views

1 replies

0 likes

Premium
  • 260 Views
  • 1 replies
  • 0 likes

Cobro de Premium tras cancelarlo

Hola, estaba con la prueba gratuita de 30 dias y hace unos 3 o 4 dias me dio un aviso diciendo que se terminaba asi que cancele el premium, sin embargo hoy, me han cobrado en paypal y sigo con el premium, lo he vuelto a cancelar, espero que ahora hay...

Casual Listener

Hola, estaba con la prueba gratuita de 30 dias y hace unos 3 o 4 dias me dio un aviso diciendo que se terminaba asi que cancele el premium, sin embargo hoy, me han cobrado en paypal y sigo con el pre...

182 Views

0 replies

0 likes

Premium
Subscription
  • 182 Views
  • 0 replies
  • 0 likes

NO hay soporte a usuarios

No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???

Casual Listener

No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???

driveflanger

Community Legend

446 Views

3 replies

1 likes

Account
Subscription
  • 446 Views
  • 3 replies
  • 1 likes

Solved!! Premium account

I went on spotify on my phone this morning and everything was fine, my phone then turned itself off. I turned it back on and reloaded spotify, it asked me to log in so i put in my details and now its saying i need to upgrade to premium. Ive had premi...

Regular

I went on spotify on my phone this morning and everything was fine, my phone then turned itself off. I turned it back on and reloaded spotify, it asked me to log in so i put in my details and now its...

Gg27

Regular

696 Views

8 replies

0 likes

Account
Premium
Subscription
  • 696 Views
  • 8 replies
  • 0 likes

Monthly option

Hi I'm looking to go premium but only option in getting is a yearly subscription which I don't want to do. How can I change or find this option

Newbie

Hi I'm looking to go premium but only option in getting is a yearly subscription which I don't want to do. How can I change or find this option

KatesHere

Community Legend

273 Views

3 replies

0 likes

Account
Premium
  • 273 Views
  • 3 replies
  • 0 likes