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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434052 Views
  • 967 replies
  • 108 likes
  • Account
  • 434052 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192614 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192614 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105967 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105967 Views
  • 70 replies
  • 11 likes

Help - I'm premium and appears as free

Hi guys, This week my spotify began to appear as free account on the desktop client. I enter in my account to see my payment and it shows that I'm premium account. What's Happening

  • Newbie
  • Hi guys,   This week my spotify began to appear as free account on the desktop client. I enter in my account to see my payment and it shows that I'm premium account. What's Happening 😞
  • user-removed
  • Not applicable
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Chaning Payment

I go to Subscriptions, then to Update My Details. The options "Change" and "Go Back" pop up. I hit "Change" and it takes me back to the main Subscription page. Help Please!

  • Newbie
  • I go to Subscriptions, then to Update My Details. The options "Change" and "Go Back" pop up. I hit "Change" and it takes me back to the main Subscription page. Help Please!
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 128 Views
  • 0 replies
  • 0 likes

Charged $9.99 even though I was still on free trial and canceled subscription

I just recently got charged on 11/11/15 for $9.99 and I was informed when I signed up for the free trial my subscription should end in December. I did not sign up for premium but was still charged for it. I was wondering if I could get a refund becau...

  • Visitor
  • I just recently got charged on 11/11/15 for $9.99 and I was informed when I signed up for the free trial my subscription should end in December. I did not sign up for premium but was still charged fo...
  • user-removed
  • Not applicable
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Spotify needs to contact me and resolve this crap

I contacted spotify last month because they hit me with a premium charge on an account that had used its trial period up. When I talked to this lady at Spotify, she explained that I had 2 accounts, one free one premium, I told her I did not want the ...

  • Newbie
  • I contacted spotify last month because they hit me with a premium charge on an account that had used its trial period up. When I talked to this lady at Spotify, she explained that I had 2 accounts, o...
  • StvnMltn
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

Spotify Charging When It Says Spotify Free

I'm In School So Thought It Was A Good Idea To Get The 5$ Plan Since Well I'm In College.Sadly They Took My Money Out Then Said My School " Wasn't Found " Yet Charged Me The 5$..

  • Newbie
  • I'm In School So Thought It Was A Good Idea To Get The 5$ Plan Since Well I'm In College. Sadly They Took My Money Out Then Said My School " Wasn't Found " Yet Charged Me The 5$..
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 94 Views
  • 0 replies
  • 0 likes

Refund

I been cancel my spotify and got rid of it and my card was charged twice for payments and i did it before the trial was up. So i would like a refund for todays charge and last months charge

  • Newbie
  • I been cancel my spotify and got rid of it and my card was charged twice for payments and i did it before the trial was up. So i would like a refund for todays charge and last months charge
  • 131 Views
  • 0 replies
  • 0 likes
  • Other
  • 131 Views
  • 0 replies
  • 0 likes

Cancelled premium, did not get last payed month

Hello all, Today Spotify debited another month of money from by bank account. No problem. But I wanted to cancel my subscription after this month, so I cancelled it in my account overview. Spotify directly stopped my premium account and I did not get...

  • Newbie
  • Hello all,   Today Spotify debited another month of money from by bank account. No problem. But I wanted to cancel my subscription after this month, so I cancelled it in my account overview. ...
  • 98 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 98 Views
  • 0 replies
  • 0 likes

How do I change the profile picture on a verified profile?! PLEASE HELP

We are a student radio station, and registered UK charity, we have a verified profile - which has a set profile image, and we can easily change playlist cover images. The issue is we cannot change the profile image, at some point we were able to as i...

  • Newbie
  • We are a student radio station, and registered UK charity, we have a verified profile - which has a set profile image, and we can easily change playlist cover images. The issue is we cannot change th...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Keeping premium without a credit card

I have had premium at $12.99 NZD for many many months now which billed on my credit card. This month I've had to cancel my card and received an email saying my premium is on pause until payment is renewed. Can I pay without a credit card or PayPal wi...

  • Newbie
  • I have had premium at $12.99 NZD for many many months now which billed on my credit card. This month I've had to cancel my card and received an email saying my premium is on pause until payment is re...
  • 121 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 121 Views
  • 0 replies
  • 0 likes

Payment Details

I am currently subscribed with spotify through Vodafone and will soon be ending my account with Vodafone but I would like to continue my subscription with spotify but it wont allow me to add my payment details.Can anyone help me with this?

  • Newbie
  • I am currently subscribed with spotify through Vodafone and will soon be ending my account with Vodafone but I would like to continue my subscription  with spotify but it wont allow me to a...
  • Taylor
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Payment for Premium Will Not Work

I've been a Spotify user for some time now, and received an email a few weeks ago stating my card no longer worked on my account. I logged into Spotify and tried to pay for premium again and keep receiving this error message: "Oops, seems your card o...

  • Newbie
  • I've been a Spotify user for some time now, and received an email a few weeks ago stating my card no longer worked on my account.  I logged into Spotify and tried to pay for premium again and ke...
  • benjaamin
  • Newbie
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Problems with the country

My account was created in Peru but I've been living in Argentina for three months and I hadn't had problems until last week when I tried to access to my account but the app tells me that the country doesn't match the one is in my profile. I don't hav...

  • Newbie
  • My account was created in Peru but I've been living in Argentina for three months and I hadn't had problems until last week when I tried to access to my account but the app tells me that the country ...
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
  • 114 Views
  • 0 replies
  • 0 likes

Can't open spotify on my android phone

Hi there, Please Help! I have installed and reinstalled, But Still Spotify wont open on my phone... Instead of opening like normal, it asks me to log in... But when I try to do that it just says it's not responding and I have to foreclose.... It also...

  • Newbie
  • Hi there,  Please Help! I have installed and reinstalled, But Still Spotify wont open on my phone...  Instead of opening like normal, it asks me to log in...  But when I try to...
  • nicholasstedman
  • Newbie
  • 1135 Views
  • 4 replies
  • 0 likes
  • 1135 Views
  • 4 replies
  • 0 likes

Trying to cancel subscription, please help!

Spotify keeps charging me each month even though I've tried to cancel my subscription three times in the past two months. Now when I go to the subscription page to cancel again it keeps redirecting me to the help page to fill out a contact form that ...

  • Visitor
  • Spotify keeps charging me each month even though I've tried to cancel my subscription three times in the past two months. Now when I go to the subscription page to cancel again it keeps redirecting m...
  • KatesHere
  • Community Legend
  • 269 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 269 Views
  • 5 replies
  • 0 likes

Log in from a different country

HiI cannot log in to spotify, it says I am trying to log in from a different country.The thing is I am living between two countries, and I would like to continue using my old account as I have all my lists and history in there. Is there anything I ca...

  • Newbie
  • Hi I cannot log in to spotify, it says I am trying to log in from a different country. The thing is I am living between two countries, and I would like to continue using my old account as I have al...
  • Ox1
  • Roadie
  • 206 Views
  • 1 replies
  • 1 likes
  • Login
  • 206 Views
  • 1 replies
  • 1 likes

CHARGED TWICE

So, I paid $9.99 for Premium and then checked my transaction history and saw that I was charged $4.99 in a matter of hours. Does anyone know why?

  • Newbie
  • So, I paid $9.99 for Premium and then checked my transaction history and saw that I was charged $4.99 in a matter of hours.   Does anyone know why?
  • Ox1
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Help!!

I paid for a full month last night, the app was working beautifully. I got up this morning and my account had been signed out. Every time I sign back in the app kicks me out. I have the correct username and password. I've restarted my phone and force...

  • Newbie
  • I paid for a full month last night, the app was working beautifully. I got up this morning and my account had been signed out. Every time I sign back in the app kicks me out. I have the correct usern...
  • 96 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 96 Views
  • 0 replies
  • 0 likes

upgrading exisiting spotify premium to family

Hi I have a spotify premium account and wanted to upgrade this to spotify family to add my daughter. The instructions tell you to press the 'upgrade' button however this is not present. Is there anyway I can upgrade my account, rather than cancelling...

  • Newbie
  • Hi   I have a spotify premium account and wanted to upgrade this to spotify family to add my daughter.   The instructions tell you to press the 'upgrade' button however this is not pres...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 122 Views
  • 0 replies
  • 0 likes

HELP! I WAS CHARGED A DAY EARLY!

My spotify account information said that my subscription to spotify premium would be renewed and I would be charged for another month on 11/13/15. I tried to cancel my subscription on 11/12/15 and found out I had already been charged for another mont...

  • Newbie
  • My spotify account information said that my subscription to spotify premium would be renewed and I would be charged for another month on 11/13/15. I tried to cancel my subscription on 11/12/15 and fo...
  • Ox1
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 496 Views
  • 1 replies
  • 0 likes

log in trouble on app

hi guys/galsjust recently signed up to spotify premium. i downloaded the app onto my pc (windows 7)i can log in as normal on the spotify websitebut when i try to log in on the downloaded app, it says that my username or password are incorrect.....eve...

  • Newbie
  • hi guys/gals just recently signed up to spotify premium. i downloaded the app onto my pc (windows 7) i can log in as normal on the spotify website but when i try to log in on the downloaded app, i...
  • jonasherdegen
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
  • 129 Views
  • 1 replies
  • 0 likes