Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I logged onto my Spotify on a friends phone and now he keeps kicking me off to play his music. I want my Spotify logged out everywhere. Thanks
Well I managed to cancel my Premium subscription. Here's how. I cancelled my debit card. (I called my bank, said I lost it, getting a new one in the mail) Spotify sent me emails saying my automatic payment failed and asked me to updated my payment me...
So I deactivated my facebook account which means I lost access to my Premium Spotify account. I have contacted spotify, I have emailed their Australian email address, but I keep getting ignored. Paypal just took out my latest payment for a service I ...
Earlier today I upgraded my account with the student discount option. However my card has now been charge 3 times. How do I get my money back?
Hey, I activated my vodafone 6 month premium offer on 19/09/2015. I had the trial offer from spotify active at the time, but was told my vodafone offer would kick in after the trial ended. The trial ended a few weeks ago and my vodafone offer still h...
Device:iPad mini Operating System Version:9 Spotify Version:4.4.0.1576 Description: my account keeps getting charged $9.99/mo though I unsubscribed from Premium To reproduce:Step 1Step 2...Workaround: Additional information:
Hey there, I am a user from germany and i wanted to try spotify premium. However, when i click on "test premium now" and try to link my spotify account to my paypal account there is always an error: Ihre Zahlung von Ihrem PayPal-Konto kann momentan n...
and when i try to try spotify premuim it just loads for ever and i cant add a credit card there either please help me
I have purchased the premium on the 25th of this month but today has disappeared and the account come back to free, without reason , what I should do?
Soy spotifree y me siguen cobrando! Como lo solucionoo?
Hola, cancele la tarjeta de credito en la cual spotify hace los cargos respctivos de mi servicio premium, como actualizo mi servicio para cargar una nueva tarjeta ya que la anterior dejara de servir en unos dias y pues quiero seguir disfrutando del s...
I was discounted $ 70,000 Colombians my account Davivienda and still not go as premium can do?me descontron los 70000$ colombianos mi cuenta davivienda y no soy premium aun que puedo hacer?
So i have an LG V10 and when ever i am connected to bluetooth playing spotify and get a phone call, the music stops playing over my bluetooth and in the middle of my phone call on my device.Any thought on this?Thanks
Dear Spotify, I'd like to delete my account and not subscribe to anything more. I would appreciate your help in this regard. Emposter
Hello, I'm using paypal to pay for my monthly subscription. I got a mail saying that the payment wasn't done so I paid for one more month, however after checking my paypal I saw that 2 payments were done the 30 Nov. One is already done and the other ...
Estimados: Ocurrió que todos los meses se me renovaba la suscripción y no tenía problemas al respecto. Viajé al extranjero (Chile-Perú-Bolivia) y me llegó un correo de spotify señalando que no habían podido renovar mi suscripción en mi cuenta. El pro...
Hello, I received a message that my payment was not proccessed and yet I was charged twice. My premium spotifiy still not working. Please advice.
Hi I see the new family plan. I have 3 active acounts, and i don't know how i can't put together in one pay method. Thank's
Hello there! My boyfriend arranged a upgrade for my birthday. He has paid the subscription. The email to upgrade my account i never received, even not in my spamm.How can i upgrade my account? Is there a way to get in contact with spottify instead of...
Buen díaMe cobraron premium por tres meses $9 y no se me ve reflejado premium sigo en free