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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76347 Views

28 replies

0 likes

  • 76347 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94177 Views

9 replies

2 likes

Account
Login
  • 94177 Views
  • 9 replies
  • 2 likes

HELP! I WAS CHARGED A DAY EARLY!

My spotify account information said that my subscription to spotify premium would be renewed and I would be charged for another month on 11/13/15. I tried to cancel my subscription on 11/12/15 and found out I had already been charged for another mont...

Newbie

My spotify account information said that my subscription to spotify premium would be renewed and I would be charged for another month on 11/13/15. I tried to cancel my subscription on 11/12/15 and fo...

Ox1

Roadie

696 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 696 Views
  • 1 replies
  • 0 likes

log in trouble on app

hi guys/galsjust recently signed up to spotify premium. i downloaded the app onto my pc (windows 7)i can log in as normal on the spotify websitebut when i try to log in on the downloaded app, it says that my username or password are incorrect.....eve...

Newbie

hi guys/gals just recently signed up to spotify premium. i downloaded the app onto my pc (windows 7) i can log in as normal on the spotify website but when i try to log in on the downloaded app, i...

jonasherdegen

Community Legend

183 Views

1 replies

0 likes

Premium
  • 183 Views
  • 1 replies
  • 0 likes

How to get your money back if i regret the buy?

Bought today, totally regret what i did. I know i have something like 14days or something?

Newbie

Bought today, totally regret what i did. I know i have something like 14days or something?

user-removed

Not applicable

373 Views

1 replies

0 likes

Subscription
  • 373 Views
  • 1 replies
  • 0 likes

I am a student but it won't verify me

So i tried to verify myself on spotify as a student but it wont. ive entered in my email and it says it cannot verify me. i dont want to pay 9.99 when i am actually able to pay 4.99

Newbie

So i tried to verify myself on spotify as a student but it wont. ive entered in my email and it says it cannot verify me. i dont want to pay 9.99 when i am actually able to pay 4.99

jonasherdegen

Community Legend

7807 Views

3 replies

1 likes

Subscription
  • 7807 Views
  • 3 replies
  • 1 likes

Spotify unlimited

Me pase a Spotify Premium (9.99€) y ahora quiero volver a Spotify Unlimited (4.99€) y no encuentro la opcion de como hacerlo desde mi cuenta . Alguien me puede decir como lo puedo solicitar ?

Newbie

Me pase a Spotify Premium (9.99€) y ahora quiero volver a Spotify Unlimited (4.99€) y no encuentro la opcion de como hacerlo desde mi cuenta . Alguien me puede decir como lo puedo solicitar ?

224 Views

0 replies

0 likes

Subscription
  • 224 Views
  • 0 replies
  • 0 likes

Charged for premium when I'm free account user

Help - who do I contact as I've been charged for premium user when I don't have a premium account - checked all my devices and they all say free.How do I get a refund and stop future payment?

Regular

Help - who do I contact as I've been charged for premium user when I don't have a premium account - checked all my devices and they all say free. How do I get a refund and stop future payment?

Markdva

Regular

532 Views

6 replies

0 likes

Account
Free
Premium
Subscription
  • 532 Views
  • 6 replies
  • 0 likes

Verified my band account and it mixed in my personal account

I have both a personal account, Raven Stead, and a Band account, Blodsgard. I wanted to verify the Blodsgard account so that I could add information, photos, etc. I thought I had jumped through the appropriate hoops but apparantly I did not as now th...

Visitor

I have both a personal account, Raven Stead, and a Band account, Blodsgard. I wanted to verify the Blodsgard account so that I could add information, photos, etc. I thought I had jumped through the a...

user-removed

Not applicable

497 Views

6 replies

0 likes

Account
  • 497 Views
  • 6 replies
  • 0 likes

Changed credit card but country won't change

Hello, my family and I have recently moved to the US from Brazil.My husband set up a family subscription and tried to invite me, but it didn't work because it said my profile was from another country than my husband's profile. Note that he also had a...

Newbie

Hello,   my family and I have recently moved to the US from Brazil. My husband set up a family subscription and tried to invite me, but it didn't work because it said my profile was from...

218 Views

0 replies

1 likes

Account
Premium
Subscription
  • 218 Views
  • 0 replies
  • 1 likes

premiun account showing as free

My premium just came out of my account today and when I log into my Spotify it says I have the free version? I have also lost all cached songs as a result.

Casual Listener

My premium just came out of my account today and when I log into my Spotify it says I have the free version? I have also lost all cached songs as a result.

MattSuda

Spotify Star

294 Views

3 replies

0 likes

Premium
Subscription
  • 294 Views
  • 3 replies
  • 0 likes

rosy_112825

Hola soy de México y pague mi subscripcion en una tienda de servicio (oxxo) y no se me a activado mi cuenta premium sigue como si fuera gratis que puedo hacer ?

Newbie

Hola soy de México y pague mi subscripcion en una tienda de servicio (oxxo) y no se me a activado mi cuenta premium sigue como si fuera gratis que puedo hacer ?

208 Views

0 replies

0 likes

Premium
  • 208 Views
  • 0 replies
  • 0 likes

How do i get a number to spotify

I need the number to Spotify I'm having problems

Newbie

I need the number to Spotify I'm having problems

driveflanger

Community Legend

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

Cannot access my account, change password or anything since recent pastebin release.

I am aware that the recent pastebin release is seperate from Spotify services and more my fault for having a weak password.Though is there some way Spotify can help me obtain my account back?I cannot acces my account, change passoword or anything. Wh...

Newbie

I am aware that the recent pastebin release is seperate from Spotify services and more my fault for having a weak password. Though is there  some way Spotify can help me obtain my account bac...

189 Views

0 replies

0 likes

Account
Login
Security
  • 189 Views
  • 0 replies
  • 0 likes

Extra charge

Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help

Newbie

Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help

LalaMunstar

Newbie

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

When I get an email after I forgot my password, it gave me my old username and I'm in my old account

So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged out and I didn't know my username or password!! So y...

Newbie

So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged o...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Family Plan and old 2 Premium account

Hi, i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?

Newbie

Hi,  i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?

224 Views

0 replies

0 likes

Account
Premium
  • 224 Views
  • 0 replies
  • 0 likes

Facebook account deactivated

Hello, I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and password. How can I do this without lost my payment from the curren...

Newbie

Hello,   I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and passwor...

230 Views

0 replies

0 likes

Account
  • 230 Views
  • 0 replies
  • 0 likes

I need a refund

This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had already cancelled my subscription and nothing happens. ...

Music Fan

This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had alre...

MauriceMV

Spotify Star

423 Views

4 replies

0 likes

Account
Subscription
  • 423 Views
  • 4 replies
  • 0 likes

Cant change country

I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any list.

Newbie

I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any...

189 Views

0 replies

0 likes

Account
  • 189 Views
  • 0 replies
  • 0 likes

Bought Premium Membership on Ebay - not sure if this is ok

Dear Community, i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer.After all im not sure if this is legal. I payed 5€ for 2 month premium Membership. After all i dont want to d...

Newbie

Dear Community,   i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer. After all im not sure if this is legal. I payed...

1322 Views

0 replies

0 likes

Account
Premium
Security
  • 1322 Views
  • 0 replies
  • 0 likes