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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287829 Views

529 replies

34 likes

Account
Free
  • 287829 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13639 Views

6 replies

11 likes

Security
  • 13639 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540498 Views

990 replies

114 likes

Account
  • 540498 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129616 Views

74 replies

12 likes

Account
Login
Premium
  • 129616 Views
  • 74 replies
  • 12 likes

Solved!! Cancelled premium but got charged

I cancelled my subscription 1 or 2 weeks ago, but i got charged for premiun again this month? Why did this happen? I got a message saying it was now cancelled, but I'm still premium.. I really want my money back and the premium cancelled...

Newbie

I cancelled my subscription 1 or 2 weeks ago, but i got charged for premiun again this month? Why did this happen? I got a message saying it was now cancelled, but I'm still premium.. I really want m...

ElLucioVpe

Roadie

570 Views

6 replies

0 likes

Subscription
  • 570 Views
  • 6 replies
  • 0 likes

Aejandro

Este día spotify me carga y El Pecado el parrafo Hacer descuento hoy

Newbie

Este día spotify me carga y El Pecado el parrafo Hacer descuento hoy

161 Views

0 replies

0 likes

Account
  • 161 Views
  • 0 replies
  • 0 likes

Changing the Auto Renewal Date

Hi, I have a premium account on Spotify and my renewal date is 2nd/3rd of every month. However, my credit card company bills me on the 8th of every month, so every month Spotify tries to renew my subscription, it receives an error as the limit of the...

Casual Listener

Hi,   I have a premium account on Spotify and my renewal date is 2nd/3rd of every month. However, my credit card company bills me on the 8th of every month, so every month Spotify tr...

KatesHere

Community Legend

224 Views

1 replies

0 likes

Account
Premium
Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! 30 days premium cancellation

Hi, I want to give a try to the 30 days Premium Free but I wondered If I can cancel the subscription just after I have done the suscription so I will not forget to cancel it in the last day, I mean the 29th day after the first day of Free Premium. Re...

Roadie

Hi, I want to give a try to the 30 days Premium Free but I wondered If I can cancel the subscription just after I have done the suscription so I will not forget to cancel it in the last day, I mean t...

Ox1

Roadie

825 Views

6 replies

2 likes

Account
Free
Subscription
  • 825 Views
  • 6 replies
  • 2 likes

Solved!! Deleting an account

I would like to delete my accout. But how do i do that?

Newbie

I would like to delete my accout. But how do i do that?

a_atef

Newbie

2111 Views

18 replies

0 likes

  • 2111 Views
  • 18 replies
  • 0 likes

Credit card soon invalid

HiWhen i login i get a message that my card will soon be invalid. You need to update. My card will not expire soon. Why do i get that message?

Newbie

Hi When i login i get a message that my card will soon be invalid. You need to update.  My card will not expire soon. Why do i get that message?  

OviiiOne

Community Legend

323 Views

3 replies

0 likes

Account
  • 323 Views
  • 3 replies
  • 0 likes

Blocking or banning bands form appearing in your "Popular" playlist

Hi Guys / Gals: I have a little problem. Whenver I select the BRUTAL Death Metal band 'Incantation" in the "Popular" list I get a strange album from some guys playing andine music. Nothing against andine music, mind you... but I assume that you under...

Newbie

Hi Guys / Gals:  I have a little problem.  Whenver I select the BRUTAL Death Metal band 'Incantation" in the "Popular" list I get a strange album from some guys playing andine music. ...

207 Views

0 replies

0 likes

Other
Premium
Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Student Premium

I tried to register for Student Premium. I filled out the information and selected my school (it was in your list). A charge was made to my account for $4.99 four times and I still do NOT have access to premium. I've tried logging out and back in AND...

Casual Listener

I tried to register for Student Premium. I filled out the information and selected my school (it was in your list). A charge was made to my account for $4.99 four times and I still do NOT have access...

jean3601

Community Legend

905 Views

9 replies

0 likes

Account
Premium
Subscription
  • 905 Views
  • 9 replies
  • 0 likes

Solved!! Charged for the .99 for 3 months promotion but not on account

Hi I tried to get the Spotify premium for .99/3months promotion and I was charged for it on my card, but I do not have premium on my account. Is there a way to access customer service about this?

Casual Listener

Hi I tried to get the Spotify premium for .99/3months promotion and I was charged for it on my card, but I do not have premium on my account. Is there a way to access customer service about this?

jean3601

Community Legend

415 Views

3 replies

0 likes

Account
Premium
Subscription
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Card statement

I was signing up for the student 5 per month and got to the part where thy wanted me to put in my name and school, I didn't get to fill that part out but still I was charged the $5 and I still don't have premium ..... A little assistance would be nic...

Casual Listener

I was signing up for the student 5 per month and got to the part where thy wanted me to put in my name and school, I didn't get to fill that part out but still I was charged the $5 and I still don't ...

jean3601

Community Legend

658 Views

5 replies

0 likes

Premium
Subscription
  • 658 Views
  • 5 replies
  • 0 likes

Premium Problem

I tried to do the $0.99 Black Friday deal and it told me I am ineligible for it. Please Help

Visitor

I tried to do the $0.99 Black Friday deal and it told me I am ineligible for it. Please Help

jean3601

Community Legend

550 Views

3 replies

0 likes

  • 550 Views
  • 3 replies
  • 0 likes

cancel subscription again

I cancel my subscription more then a month ago.And yester day subscription fee was removed from my account.so i cancel my subscription again...... I can't find any contact informatie where I can complain, so i post here.

Newbie

I cancel my subscription more then a month ago. And yester day subscription fee was removed from my account. so i cancel my subscription again......  I can't find any contact informatie ...

OviiiOne

Community Legend

253 Views

1 replies

0 likes

Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Urgent: false subscription spotify

Hello community, I have an important question that I posed to the assistance to which I have never received a response.I hope that all of you can advise me and help me. Checking my bank statement (credit card), I found 3 monthly payments (September, ...

Casual Listener

Hello community,   I have an important question that I posed to the assistance to which I have never received a response. I hope that all of you can advise me and help me.   Checking...

flavio_chiappon

Casual Listener

221 Views

1 replies

0 likes

Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Please help! Forgotten new e mail address for subscription! Want to cancel!!

I opened a new premium account so not to be linked to FB, but have stupidly forgotten the e mail address entirely (Should have written it down - didn't!) and am paying £9.99 a month!!! How do I cancel this? Please help me before I end up paying every...

Visitor

I opened a new premium account so not to be linked to FB, but have stupidly forgotten the e mail address entirely (Should have written it down - didn't!) and am paying £9.99 a month!!! How do I cance...

user-removed

Not applicable

383 Views

4 replies

0 likes

Account
  • 383 Views
  • 4 replies
  • 0 likes

Solved!! 3 months subscription

Hi. I made an account, and saw you can have 3 months of premium for really cheap. I made an account, and chose the PayPal option. After putting in my login credentials on the paypal website, it asks me if I verify the purchase, I press the button, th...

Casual Listener

Hi.   I made an account, and saw you can have 3 months of premium for really cheap.    I made an account, and chose the PayPal option.   After putting in my login credential...

wes911hun

Casual Listener

423 Views

5 replies

0 likes

Account
  • 423 Views
  • 5 replies
  • 0 likes

student discount

how do I get the student discount???

Visitor

how do I get the student discount???

12128652212

Newbie

195 Views

2 replies

0 likes

Subscription
  • 195 Views
  • 2 replies
  • 0 likes

Tried contact form 4x

Dear Spotify, I can't get into my old account, even though I have a new facebook account. I would like to get my old spotify music connected to my new facebook account or just a current email address. I have tried the contact form 4 times. Please hel...

Newbie

Dear Spotify,    I can't get into my old account, even though I have a new facebook account.  I would like to get my old spotify music connected to my new facebook account or just a ...

gnovella16

Roadie

289 Views

3 replies

0 likes

Account
  • 289 Views
  • 3 replies
  • 0 likes

I cannot sign up for premium!

I recently saw the ad for the 3 month subscription of premium for $1 a month and signed up for it using a gift card with no trouble. After signing up, I realized that I had signed up with an account I no longer use. I cancelled the subscription on th...

Newbie

I recently saw the ad for the 3 month subscription of premium for $1 a month and signed up for it using a gift card with no trouble. After signing up, I realized that I had signed up with an account ...

gnovella16

Roadie

203 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 203 Views
  • 1 replies
  • 0 likes

How to get a refund

I was charged today for my premium subscription. I tried to cancel it yesterday, but it didn't take. I cancelled it again today and would like a refund for the charge on my card today. Can anyone help me?

Newbie

I was charged today for my premium subscription. I tried to cancel it yesterday, but it didn't take. I cancelled it again today and would like a refund for the charge on my card today. Can anyone hel...

gnovella16

Roadie

188 Views

1 replies

0 likes

Account
Premium
Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Some musics in album play just a few secons

Then jumps to next music. Happens only in album "Nothing can bring back the hour" by Josienne Clarcke.

Casual Listener

Then jumps to next music.  Happens only in album "Nothing can bring back the hour" by Josienne Clarcke.

1285070703

Casual Listener

306 Views

2 replies

0 likes

Other
Premium
  • 306 Views
  • 2 replies
  • 0 likes