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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266192 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266192 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13070 Views
  • 6 replies
  • 11 likes
  • Security
  • 13070 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529920 Views
  • 989 replies
  • 113 likes
  • Account
  • 529920 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128198 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128198 Views
  • 74 replies
  • 12 likes

Paying but i canceld

Hi i canceld mi Spotify premium some time ago but credit is still drawn from My account please help meRegards

  • Newbie
  • Hi i canceld mi Spotify premium some time ago but credit is still drawn from My account please help me Regards
  • Jeahel
  • Newbie
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Charging!

Ok so I love spotify alot but my mom has been saying for a while it has been charging her about $14 a mouth?? I really love spotify and hate to see it go but if we keep getting charged it is going to have to go;( Is there anyway to cancel it and then...

  • Newbie
  •  Ok so I love spotify alot but my mom has been saying for a while it has been charging her about $14 a mouth?? I really love spotify and hate to see it go but if we keep getting charged it is go...
  • Ox1
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
    Unlimited
  • 223 Views
  • 1 replies
  • 0 likes

Problem with Premium Subscription using PayPal

Hi! I need help with my subscription. I'm having some problems getting Spotify Premium using PayPal. Whenever I confirm my payment on the PayPal page, I am just being redirected to Spotify's Get Premium page. Thanks!

  • Newbie
  • Hi!   I need help with my subscription. I'm having some problems getting Spotify Premium using PayPal. Whenever I confirm my payment on the PayPal page, I am just being redirected to Spotify's...
  • Ox1
  • Roadie
  • 594 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 594 Views
  • 5 replies
  • 0 likes

Solved!! Delete account

I want to reset my account. I had spotify premium through my fido account now fido changed my account or did something. I was told they reset my account now I would like to re-establish my premium status linked to my phone. How do I do this?

  • Casual Listener
  • I want to reset my account. I had spotify premium through my fido account now fido changed my account or did something. I was told they reset my account now I would like to re-establish my premium st...
  • jean3601
  • Community Legend
  • 736 Views
  • 3 replies
  • 0 likes
  • Premium
  • 736 Views
  • 3 replies
  • 0 likes

Account reset

I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my email and password

  • Newbie
  • I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my ema...
  • jean3601
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

Student Discount

I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if they need to verify it.

  • Casual Listener
  • I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if t...
  • jlynn46
  • Casual Listener
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! can't login on phone or in windows

i can login to my account on the website spotify.com but when i use the app on my android phone it says incorrect username or passwordwhen i login with the windows spotify program same problem. incorrect username or password. what gives?

  • Casual Listener
  • i can login to my account on the website spotify.com but when i use the app on my android phone it says incorrect username or password when i login with the windows spotify program same problem. inc...
  • rockefeller
  • Casual Listener
  • 2147 Views
  • 4 replies
  • 0 likes
  • Login
  • 2147 Views
  • 4 replies
  • 0 likes

incorrect username or password?

I just signed up for Spotify today using email but whenever I try logging in it says I'm using an incorrect username or password. I have changed my password a few times (which it let me do, so I've been using the correct password) & in the "forgot pa...

  • Newbie
  • I just signed up for Spotify today using email but whenever I try logging in it says I'm using an incorrect username or password. I have changed my password a few times (which it let me do, so I've b...
  • rockefeller
  • Casual Listener
  • 1298 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1298 Views
  • 2 replies
  • 0 likes

Canceling 3 month subscription deal

I recently purchased the 3 month subscription for 99 cents. My account overview states that my account willl be charged for a renewal of my subscription on 2016-02-28.I was wondering if I cancel now would I keep my subscription until that date?

  • Newbie
  • I recently purchased the 3 month subscription for 99 cents. My account overview states that my account willl be charged for a renewal of my subscription on 2016-02-28.I was wondering if I cancel now ...
  • Nico
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Student discount

I was trying to do my student discount for spotify, but they said to check my status and try again. Everytime i tried it would not validate it. What should I do?

  • Casual Listener
  • I was trying to do my student discount for spotify, but they said to check my status and try again. Everytime i tried it would not validate it. What should I do?
  • Johnny3ks
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 233 Views
  • 2 replies
  • 0 likes

Charged twice for premium despite using only the free version

I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am awaiting areply. I am more than dismayed that there i...

  • Visitor
  • I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am aw...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I signed up for the 3 months premium for 0.99, but I would like to cancel my subscription. I will do that through my account, but I was just charged today the $9.99 regular price. Is it possible to get a refund on that? I have not used Spotify since ...

  • Casual Listener
  • I signed up for the 3 months premium for 0.99, but I would like to cancel my subscription. I will do that through my account, but I was just charged today the $9.99 regular price. Is it possible to g...
  • ispyce
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 386 Views
  • 2 replies
  • 0 likes

Premium Account has been hacked

Hi My premium account has been hacked. I continuously cannot listen to music with my device disconnecting and another device taking over. It is typically foreign music and I am at the point where I am close to deleting my account forever. Any suggest...

  • Newbie
  • Hi   My premium account has been hacked.  I continuously cannot listen to music with my device disconnecting and another device taking over.  It is typically foreign music and I am a...
  • Nico
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium
  • 252 Views
  • 1 replies
  • 0 likes

Recover old (not deleted) playlist

I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS" is there any possible way for me to recover this?...

  • Newbie
  • I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS...
  • 171 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Scammed me RIP

 Edit: Sorted

  • Casual Listener
  •   Edit: Sorted
  • rhylanbeckman1
  • Casual Listener
  • 522 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 522 Views
  • 2 replies
  • 0 likes

Wrong country listed NOT Premium, can't log in ...

Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spotify.ca but when we go to create the account, it sh...

  • Casual Listener
  • Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spo...
  • squall1969
  • Casual Listener
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Update Credit Card on File

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button...

  • Regular
  • I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it wil...
  • fury683
  • Regular
  • 1245 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1245 Views
  • 2 replies
  • 0 likes

money help

I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!

  • Newbie
  • I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!
  • Karen40827
  • Casual Listener
  • 874 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 874 Views
  • 3 replies
  • 0 likes

I can't log in to my spotify account

I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.

  • Visitor
  • I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.
  • jonasherdegen
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Login
  • 217 Views
  • 1 replies
  • 0 likes

£0.99 for Premium to Family

Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or will I be able to take advantage of some discount be...

  • Newbie
  • Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or w...
  • Nico
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes