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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88243 Views

9 replies

2 likes

Account
Login
  • 88243 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

740344 Views

13 replies

4 likes

Account
  • 740344 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756157 Views

18 replies

29 likes

  • 756157 Views
  • 18 replies
  • 29 likes

I lost access to my account (but it's not THAT simple)

Alright time to stop procrastinating this. A couple months ago, I lost access to my account. No, I wasn't hacked and no I didn't lose the password. Basically, my Spotify account is disconnected from my facebook account (and any other of my login info...

Newbie

Alright time to stop procrastinating this.   A couple months ago, I lost access to my account. No, I wasn't hacked and no I didn't lose the password. Basically, my Spotify account is disc...

203 Views

0 replies

0 likes

Account
  • 203 Views
  • 0 replies
  • 0 likes

signed up for premium student discount -can't verify

I signed up for premium and put in my card information and my student information but it keeps saying my student status cannot be verified. My school does appear in the drop down box and I am a student so not sure what the problem is.

Newbie

I signed up for premium and put in my card information and my student information but it keeps saying my student status cannot be verified. My school does appear in the drop down box and I am a stude...

239 Views

0 replies

0 likes

Subscription
  • 239 Views
  • 0 replies
  • 0 likes

Subscription Renewal NEEDED

Hi, I have just purchased a student subscription for £4.99, it has taken the payment off my card but not renewed my subscription. Please can you restart my subscription and get back to me.

Newbie

Hi, I have just purchased a student subscription for £4.99, it has taken the payment off my card but not renewed my subscription. Please can you restart my subscription and get back to me.

Ox1

Roadie

162 Views

1 replies

0 likes

Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Login Failed

The last week i change the password of my Facebook account, and now when i try to login to Spotify in my computer the system shows the messege: Facebook authentication failed or was canceled. can you helpme with this???I dont have this problems with ...

Newbie

The last week i change the password of my Facebook account, and now when i try to login to Spotify in my computer the system shows the messege: Facebook authentication failed or was canceled. ca...

theopresent

Newbie

664 Views

4 replies

1 likes

Account
Login
Premium
  • 664 Views
  • 4 replies
  • 1 likes

Payment error: card origin

Hello everyone,I recently moved to Portugal. I am studying here and I have an unlimited rental contract.When I want to get a Premium with the Portuguese prices and promotions, it doesn't work. I'm still using my German bank account since European pay...

Newbie

Hello everyone, I recently moved to Portugal. I am studying here and I have an unlimited rental contract. When I want to get a Premium with the Portuguese prices and promotions, it doesn't wor...

221 Views

0 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 0 replies
  • 0 likes

have subscribed to premium and haven't got it

I have subscribed to a premium account and have been paying for the past 3 months and still havent been able to use my Premium account which I'm paying for. Can I please have your Customer Service contact number to sort this out?

Visitor

I have subscribed to a premium account and have been paying for the past 3 months and still havent been able to use my Premium account which I'm paying for. Can I please have your Customer Service co...

Ox1

Roadie

195 Views

1 replies

0 likes

Account
  • 195 Views
  • 1 replies
  • 0 likes

still says free

i bought 1 month spotify premium but it still shows as free?

Newbie

i bought 1 month spotify premium but it still shows as free?

Nico

Community Legend

174 Views

1 replies

0 likes

Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Can't Login via Facebook anymore

Hi I'm using Spotify Premium on my Desktop PC and Smartphone. I'm logging in with my Facebook Account. Since I changed my Facebook Password the last time I can't login anymore to the Spotify Player. Everytime I want to Login, my browser directs me to...

Casual Listener

Hi   I'm using Spotify Premium on my Desktop PC and Smartphone. I'm logging in with my Facebook Account.   Since I changed my Facebook Password the last time I can't login anymore to th...

Almaka

Newbie

13508 Views

8 replies

1 likes

Account
Login
  • 13508 Views
  • 8 replies
  • 1 likes

Change Region

Hi guys, i need a help with region. I'm from Brazil, but I have the premium account on USA, I want to change the account for BR but I don't want to lost my premium account, its possible? Change my region and don't lost my premium account? Thanks

Visitor

Hi guys, i need a help with region.   I'm from Brazil, but I have the premium account on USA, I want to change the account for BR but I don't want to lost my premium account, its possible? Cha...

540 Views

0 replies

0 likes

Premium
  • 540 Views
  • 0 replies
  • 0 likes

How to get last week discover weekly songs?

yes as heading say. How do I find back to last week discover weekly songs?

Newbie

yes as heading say. How do I find back to last week discover weekly songs?

Ox1

Roadie

751 Views

1 replies

0 likes

Other
Subscription
  • 751 Views
  • 1 replies
  • 0 likes

Removed the Spotify app from Facebook - how to get back?

All, Spotify wasn't sharing my tracks with Facebook, so I stupidly removed the app from Facebook. I now can't login to Spotify using Facebook, and obviously the sharing isn't working. How to fix? Many thanks.

Music Fan

All,   Spotify wasn't sharing my tracks with Facebook, so I stupidly removed the app from Facebook. I now can't login to Spotify using Facebook, and obviously the sharing isn't working. &nbsp...

rawkinrich

Music Fan

252 Views

1 replies

0 likes

Login
  • 252 Views
  • 1 replies
  • 0 likes

Spotify not becoming premium

I just bought spotify premium using mol points and my spotify account is not recognising it as a premium account it still says it is a free account

Newbie

I just bought spotify premium using mol points and my spotify account is not recognising it as a premium account it still says it is a free account

268 Views

0 replies

0 likes

Account
Free
Premium
  • 268 Views
  • 0 replies
  • 0 likes

Parece que estás intentando acceder a spotify desde un país distinto

Tengo mi cuenta Premium con spotify y vivo en España. Sin embargo, al intentar abrir mi cuenta con el dispositivo movil o en programa de ordenador me sale un mensaje de error diciéndome que mi país no coincide con el de mi perfil y que tengo que camb...

Newbie

Tengo mi cuenta Premium con spotify y vivo en España. Sin embargo, al intentar abrir mi cuenta con el dispositivo movil o en programa de ordenador me sale un mensaje de error diciéndome que mi país n...

277 Views

0 replies

0 likes

Account
Premium
  • 277 Views
  • 0 replies
  • 0 likes

bank account

i want to change my bank number? But how cani do that?

Newbie

i want to change my bank number? But how cani do that?

kunor

Newbie

249 Views

2 replies

0 likes

  • 249 Views
  • 2 replies
  • 0 likes

Solved!! SAYS MY COUNTRY DOESN'T MATCH

I started my account (free) in the USA and am now I'm in South Korea. I cannot login as it says my country does not match but wont allow me to change my country in settings. It only has USA in the drop down list. My ip address says its in Seoul, Sout...

Casual Listener

I started my account (free) in the USA and am now I'm in South Korea. I cannot login as it says my country does not match but wont allow me to change my country in settings. It only has USA in the dr...

jean3601

Community Legend

985 Views

3 replies

0 likes

Account
Free
Login
Other
  • 985 Views
  • 3 replies
  • 0 likes

Bought premium but can only use free

Hi, I purchase spotify premium each month, I renewed my subscription a few days ago, the money has gone out of my bank but I am only able to use the free version. I've cancelled my subscription and it says I can use spotify premium up until the 16th ...

Newbie

Hi, I purchase spotify premium each month, I renewed my subscription a few days ago, the money has gone out of my bank but I am only able to use the free version. I've cancelled my subscription and i...

Pricilla

Spotify

541 Views

8 replies

0 likes

Premium
Subscription
  • 541 Views
  • 8 replies
  • 0 likes

Get charged but not using spotify

Hi, I tried to find in the contact form but no awnser to me is usefull for me on this situation. I am still charged on my account bank and the 2 account i got because i wanna dont use the facebook account that why I made a new oneand I dont find any ...

Casual Listener

Hi, I tried to find in the contact form but no awnser to me is usefull for me on this situation.   I am still charged on my account bank and the 2 account i got because i wanna dont use the fa...

jean3601

Community Legend

453 Views

3 replies

0 likes

Account
Premium
  • 453 Views
  • 3 replies
  • 0 likes

Payment

Hi I had to change the card I was using to pay my account but without realising what I was doing in the process I accidentally changed it to be added to my phone bill. I went back and changed this straight away. However payment has come out of my new...

Regular

Hi I had to change the card I was using to pay my account but without realising what I was doing in the process I accidentally changed it to be added to my phone bill. I went back and changed this st...

jean3601

Community Legend

304 Views

1 replies

0 likes

Premium
  • 304 Views
  • 1 replies
  • 0 likes

Can't reset password

HI! I've been trying to reset my password to cancel by premium subscription but it won't let me reset it. Can anyone help please?

Newbie

HI! I've been trying to reset my password to cancel by premium subscription but it won't let me reset it. Can anyone help please?

jean3601

Community Legend

350 Views

2 replies

0 likes

Premium
  • 350 Views
  • 2 replies
  • 0 likes

Solved!! Signed up for Premium with Student Discount on Wrong account

So I was going to sign up for premium using the student discount but I accidentally did it on the wrong account. I immediately canceled but now I can't use my student credentials on the account I intended to sign up for premium. Is there any way to s...

Casual Listener

So I was going to sign up for premium using the student discount but I accidentally did it on the wrong account. I immediately canceled but now I can't use my student credentials on the account I int...

aa88767

Casual Listener

1102 Views

4 replies

0 likes

Subscription
  • 1102 Views
  • 4 replies
  • 0 likes