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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14635 Views

7 replies

11 likes

Security
  • 14635 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551820 Views

991 replies

115 likes

Account
  • 551820 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130937 Views

74 replies

12 likes

Account
Login
Premium
  • 130937 Views
  • 74 replies
  • 12 likes

Default the site to English

Hi there, I'm a Dutch user of spotify. Wel soon to be, I apparently got a premium account with my provider and seeing I travel with public transit more nowadays it's probably time to use it. But I'm quite frustrated the site defaults to Dutch, this i...

Casual Listener

Hi there,   I'm a Dutch user of spotify. Wel soon to be, I apparently got a premium account with my provider and seeing I travel with public transit more nowadays it's probably time to use it....

Ox1

Roadie

269 Views

1 replies

0 likes

Account
Other
  • 269 Views
  • 1 replies
  • 0 likes

Upgrade to Family isn't working

Hi, I currently have a premium account and my girlfriend has a free account. I want to upgrade my account to family so I can add her and she can have premium too But when I go to the "Start Spotify family" page, I put in my CC details and click the "...

Newbie

Hi,   I currently have a premium account and my girlfriend has a free account. I want to upgrade my account to family so I can add her and she can have premium too 🙂   But when I go to...

Ox1

Roadie

348 Views

1 replies

0 likes

Account
Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Someone else using my spotify & i cannot listen music

Someone else using my spotify & i cannot listen music .. I have changed my password twice for now .. Can you help me

Newbie

Someone else using my spotify & i cannot listen music .. I have changed my password twice for now .. Can you help me

Ox1

Roadie

402 Views

1 replies

0 likes

Account
Premium
Security
  • 402 Views
  • 1 replies
  • 0 likes

Addinv my nus card

I cant add my nus card to my current spotify account, the link i was sent just takes me to the login page! Doh!

Casual Listener

I cant add my nus card to my current spotify account, the link i was sent just takes me to the login page! Doh!

miguedrive

Gig Goer

390 Views

4 replies

0 likes

Subscription
  • 390 Views
  • 4 replies
  • 0 likes

Solved!! [Solved] I am not able to log into spotify

I'm not able to log in using the spotify appwhen i press log in using facebook. By this, I don't mean that it says my password or username is wrong, it simply does not allow my to click on 'log in with facebook', the button doesn't highlight when I s...

Casual Listener

I'm not able to log in using the spotify appwhen i press log in using facebook. By this, I don't mean that it says my password or username is wrong, it simply does not allow my to click on 'log in wi...

ethan_lewis

Casual Listener

418 Views

1 replies

1 likes

Login
  • 418 Views
  • 1 replies
  • 1 likes

starred tracks have disappeared and are not under songs!

Hello, my starred tracks have disappeared and are not under songs! My starred tracks contained more than 1000 songs, my 'songs' contains 4! Spotify Belgium wasn't able to help me either, they created a new account for me that didn't solve the problem...

Casual Listener

Hello, my starred tracks have disappeared and are not under songs! My starred tracks contained more than 1000 songs, my 'songs' contains 4! Spotify Belgium wasn't able to help me either, they created...

184 Views

0 replies

0 likes

Account
Premium
  • 184 Views
  • 0 replies
  • 0 likes

Solved!! Find songs i've listened to.

So basically i want to know if there is a possiblity to either find last weeks tips from spotify or be able to find songs i've listened to for example yesterday. Because the weekly spotify tip that changes accordingly to what you listened to changed ...

Casual Listener

So basically i want to know if there is a possiblity to either find last weeks tips from spotify or be able to find songs i've listened to for example yesterday. Because the weekly spotify tip that c...

NightScape

Roadie

4212 Views

3 replies

1 likes

Account
  • 4212 Views
  • 3 replies
  • 1 likes

Change of Credit Card

Hi!I have changed my credit card on my account, but Spotify is constantly telling me that they will close down my account. Now I only have one day left. Credit card is valid. On my payment settings I am being informed that the card will be charged on...

Newbie

Hi! I have changed my credit card on my account, but Spotify is constantly telling me that they will close down my account. Now I only have one day left.  Credit card is valid. On my paym...

149 Views

0 replies

0 likes

Account
  • 149 Views
  • 0 replies
  • 0 likes

Spotify is switching from my playlist to other playlist I'm not following

Trying to listen to my music, and after every song, Spotify switches to a TV theme song playlist that I don't even follow. It's almost like some kind of virus. I've tried logging out and back in. I'll start my playlist and then the next song will be ...

Casual Listener

Trying to listen to my music, and after every song, Spotify switches to a TV theme song playlist that I don't even follow. It's almost like some kind of virus. I've tried logging out and back in. I'l...

brans

Casual Listener

223 Views

1 replies

0 likes

Other
Security
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Suddenly my account doesn't exist

It has started to happen yesterday. I cannot use my account (jeantozzi) anymore. When I try to enter through facebook, it says the e-mail is already used (?). So I try to log in with my "Spotify account" with my usual username and password and get an...

Casual Listener

It has started to happen yesterday.  I cannot use my account (jeantozzi) anymore. When I try to enter through facebook, it says the e-mail is already used (?). So I try to log in with my "Spoti...

mkcower

Newbie

1901 Views

4 replies

0 likes

  • 1901 Views
  • 4 replies
  • 0 likes

Spotify premium

Hola, tengo Spotify premium pero cuando abro desde el celular o desde la computadora me aparece Spotify free, y sin ninguna de mis listas guardadas que tenía, ni las personas que seguía, desapareció todo, por favor ayuda

Newbie

Hola, tengo Spotify premium pero cuando abro desde el celular o desde la computadora me aparece Spotify free, y sin ninguna de mis listas guardadas que tenía, ni las personas que seguía, desapareció ...

166 Views

0 replies

0 likes

Account
  • 166 Views
  • 0 replies
  • 0 likes

I accidentally deleted all my songs

Hello, I am really new to spotify and started playing with it just today, though, accidentally some minutes ago I deleted all my songs from my saved ones (I thought I was at the queued songs, was trying to work around the shuffle bug). I saw in anoth...

Casual Listener

Hello, I am really new to spotify and started playing with it just today, though, accidentally some minutes ago I deleted all my songs from my saved ones (I thought I was at the queued songs, was try...

kbrooksc

Community Legend

409 Views

5 replies

0 likes

Account
  • 409 Views
  • 5 replies
  • 0 likes

Vodafone entertainment

Hi I have a new Vodafone contract and want to use the free Spotify premium option but already have an account I have cancelled and logged out but cannot join. Any help welcome

Casual Listener

Hi I have a new Vodafone contract and want to use the free Spotify premium option but already have an account I have cancelled and logged out but cannot join. Any help welcome

kbrooksc

Community Legend

409 Views

3 replies

0 likes

Other
Premium
Subscription
  • 409 Views
  • 3 replies
  • 0 likes

Where is this numerical User ID?

I registered for Spotify using my Facebook account. The Account Overview only displays my email address. There is NO reference anywhere in the app to any numerical ID. Any idea as to where it's buried?Thank you...

Casual Listener

I registered for Spotify using my Facebook account. The Account Overview only displays my email address. There is NO reference anywhere in the app to any numerical ID. Any idea as to where it's burie...

kbrooksc

Community Legend

1974 Views

5 replies

0 likes

Other
  • 1974 Views
  • 5 replies
  • 0 likes

Deactived old Facebook!

So I created a new Facebook and deactived the old one which was linked to my spotify! I really want to know if there's anyway to switch the facebook account..

Newbie

So I created a new Facebook and deactived the old one which was linked to my spotify! I really want to know if there's anyway to switch the facebook account..

kbrooksc

Community Legend

252 Views

1 replies

0 likes

Account
Login
Premium
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Premium Payment

So I wanted to cancel my Premium payment as i could not afford it. Unluckly i prcrastinated it for a long period of time. i cancelled it . Looking further into my online banking i had seen that Spotify had beaten me to the money and already taken the...

Newbie

So I wanted to cancel my Premium payment as i could not afford it.    Unluckly i prcrastinated it for a long period of time. i cancelled it .   Looking further into my online banki...

kbrooksc

Community Legend

707 Views

1 replies

0 likes

Premium
problem
  • 707 Views
  • 1 replies
  • 0 likes

Solved!! [Idea] Using spotify on two places in the same house

When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at the same time, you can technically check that we're...

Casual Listener

When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at ...

maunava11

Casual Listener

9800 Views

9 replies

1 likes

  • 9800 Views
  • 9 replies
  • 1 likes

Problmes with logging in since las phone update

Hi I cannot log in since the las update for iphone.I tried reseting my password but it doesn't workit appears a message that says "Login failed...you can only spotify aborad for 14 days"..Any clue to fix thisp.s. I tried loggin in my computer it work...

Newbie

Hi I cannot log in since the las update for iphone. I tried reseting my password but it doesn't work it appears a message that says "Login failed...you can only spotify aborad for 14 days".. Any c...

246 Views

0 replies

0 likes

Account
Free
Login
  • 246 Views
  • 0 replies
  • 0 likes

Spotify re authorisation fail on sonos

Just updated Sonos controller and on opening the app it's asked me to reauthorise spotify. I normally login via Facebook but for some reason it's all of a sudden saying there is no spotify account connected to my Facebook. When I enter my spotify nam...

Newbie

Just updated Sonos controller and on opening the app it's asked me to reauthorise spotify. I normally login via Facebook but for some reason it's all of a sudden saying there is no spotify account co...

231 Views

0 replies

0 likes

Account
Login
Premium
  • 231 Views
  • 0 replies
  • 0 likes