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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171684 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171684 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11329 Views
  • 6 replies
  • 11 likes
  • Security
  • 11329 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515531 Views
  • 986 replies
  • 112 likes
  • Account
  • 515531 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125929 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125929 Views
  • 74 replies
  • 12 likes

Got premium but am classed as free

I have premuim account but am being classed as free in all devices. can someone please get back, thanks. finding it very difficult that spotify has no customer service support system. Am I logging in wrongly? but only have log in details for the prem...

  • Casual Listener
  • I have premuim account but am being classed as free in all devices.  can someone please get back, thanks.  finding it very difficult that spotify has no customer service support system.&nbs...
  • Nico
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 216 Views
  • 1 replies
  • 0 likes

(ITA) Hai provato ad accedere a spotify da un altro paese

Io sono in altro paese fuori dall'Italia e non so perché non mi fa accedere al mio account. Mi scrive: hai provato ad accedere a spotify da un altro paese, e allora?

  • Newbie
  • Io sono in altro paese fuori dall'Italia e non so perché non mi fa accedere al mio account. Mi scrive: hai provato ad accedere a spotify da un altro paese, e allora?
  • paolor82
  • Newbie
  • 1831 Views
  • 1 replies
  • 2 likes
  • 1831 Views
  • 1 replies
  • 2 likes

I have sync my playlist in 3 devices but one of them is now broken. Can I sync in a 4th device?

Dear Spotify, I have sync my playlist that is available offline in 3 devices but one of them is now broken. Can I sync my playlist offline in another new device? Regards,Ben

  • Newbie
  • Dear Spotify,    I have sync my playlist that is available offline in 3 devices but one of them is now broken. Can I sync my playlist offline in another new device?    Regards...
  • Nico
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Can't Login

Had Spotify working fine on Windows 7 32bit. Just done a clean install to Windows 7 64bit and now can't get past the log in screen.it allows me to put in my Username but then nothing else will respond so can't put password in.Help please

  • Casual Listener
  • Had Spotify working fine on Windows 7 32bit. Just done a clean install to Windows 7 64bit and now can't get past the log in screen. it allows me to put in my Username but then nothing else will resp...
  • cebates21
  • Casual Listener
  • 711 Views
  • 6 replies
  • 1 likes
  • Login
  • 711 Views
  • 6 replies
  • 1 likes

Solved!! Can't Login via Facebook anymore

Hi I'm using Spotify Premium on my Desktop PC and Smartphone. I'm logging in with my Facebook Account. Since I changed my Facebook Password the last time I can't login anymore to the Spotify Player. Everytime I want to Login, my browser directs me to...

  • Casual Listener
  • Hi   I'm using Spotify Premium on my Desktop PC and Smartphone. I'm logging in with my Facebook Account.   Since I changed my Facebook Password the last time I can't login anymore to th...
  • Almaka
  • Newbie
  • 13278 Views
  • 8 replies
  • 1 likes
  • Account
    Login
  • 13278 Views
  • 8 replies
  • 1 likes

You charged by bank three times...

I am traveling, so they were rejected by Spotify. So corrected with my bank (as I am traveling) and now I have three gift subscriptions on my bank and no receipt or anything from you. Just trying to buy one for my dad... Help getting rid of all these...

  • Newbie
  • I am traveling, so they were rejected by Spotify. So corrected with my bank (as I am traveling) and now I have three gift subscriptions on my bank and no receipt or anything from you. Just trying to ...
  • 261 Views
  • 0 replies
  • 0 likes
  • Account
  • 261 Views
  • 0 replies
  • 0 likes

How to cancel spotify account

I don't know why i received an email fom spotify, i don't even know what is spotify. The email says that "Thanks for using your pre-paid code to enjoy music on Spotify. This is your receipt."All i want is to cancel all subscriptions and remove all my...

  • Newbie
  • I don't know why i received an email fom spotify, i don't even know what is spotify. The email says that "Thanks for using your pre-paid code to enjoy music on Spotify. This is your receipt." All i ...
  • jonasherdegen
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

formulary expired

Hi! I have created my sopotify account some time ago, and I don't remember my password. I've been trying to reestablish the password, but at the moment that I open the link that I get to my e-mail; ir says that the formulary has been expired!I've bee...

  • Newbie
  • Hi! I have created my sopotify account some time ago, and I don't remember my password. I've been trying to reestablish the password, but at the moment that I open the link that I get to my e-mail; i...
  • Ox1
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • Login
  • 265 Views
  • 1 replies
  • 0 likes

I upgraded to student premium and got charged for it and it does not appear on my Spotify account.

I tired to switch to student and when I was selecting my college it wouldn't find it and I still got charged for it so I want a refund.

  • Newbie
  • I tired to switch to student and when I was selecting my college it wouldn't find it and I still got charged for it so I want a refund.
  • Ox1
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

changing country without changing billing address

Greetings all,So I live in Taiwan and pay with a Taiwan visa card. Can I change my account country to USA to have the same interface like I live in the states without change the billing method and address?Big thanks.

  • Newbie
  • Greetings all, So I live in Taiwan and pay with a Taiwan visa card. Can I change my account country to USA to have the same interface like I live in the states without change the billing method and ...
  • Ox1
  • Roadie
  • 339 Views
  • 1 replies
  • 1 likes
  • Account
  • 339 Views
  • 1 replies
  • 1 likes

I was charged twice on my card

I was upgrading to the premium student account, I put all my information through and it was still showing up free. Then I realized my card was charged twice. I need my money back for this inconvenience. What steps need to be taken. Who can I speak to...

  • Casual Listener
  • I was upgrading to the premium student account, I put all my information through and it was still showing up free. Then I realized my card was charged twice. I need my money back for this inconvenien...
  • Ox1
  • Roadie
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
  • 328 Views
  • 2 replies
  • 0 likes

password reset but expired request

I have tried to reset my password like 8 times but it always gives me an out of date reset form. I need this account and I payed for premium so I i need to get my password reset. thanks

  • Newbie
  • I have tried to reset my password like 8 times but it always gives me an out of date reset form. I need this account and I payed for premium so I i need to get my password reset. thanks
  • Ox1
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 329 Views
  • 1 replies
  • 0 likes

Samsung galaxy

My spotify app will not open/crashes once I try and open. It operates as normal on my iPad. Any suggestions please ?

  • Casual Listener
  • My spotify app will not open/crashes once I try and open. It operates as normal on my iPad. Any suggestions please ?
  • Ox1
  • Roadie
  • 339 Views
  • 2 replies
  • 0 likes
  • Premium
  • 339 Views
  • 2 replies
  • 0 likes

Can't upgrade to premium

Tried 3 different credit cards already and it still just re-directs me back to the same page and cleared the details. If I try on my phone, it gives me a different price for some reason, $68 HKD per month instead of the standard $48 HKD per month. Ac...

  • Newbie
  • Tried 3 different credit cards already and it still just re-directs me back to the same page and cleared the details. If I try on my phone, it gives me a different price for some reason, $68 HKD per ...
  • 188 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 188 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Student questions

My Spotify student discount expires October 11, 2015 and I'll be charged the full premium price. How do I go about renewing the student discount? I've found threads on this exact question but I'm a bit confused. I'm not the most technologically savvy...

  • Casual Listener
  • My Spotify student discount expires October 11, 2015 and I'll be charged the full premium price. How do I go about renewing the student discount? I've found threads on this exact question but I'm a b...
  • AmandaG58
  • Casual Listener
  • 872 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 872 Views
  • 2 replies
  • 0 likes

Username HELP PLEASE :)

My spotify account on my computer randomly changed my username to the 10-digit account number instead of my full name...It happened when i de-activated my Facebook account but never went back to normal when I re-activated Facebook... Anyone have any ...

  • Visitor
  • My spotify account on my computer randomly changed my username to the 10-digit account number instead of my full name...It happened when i de-activated my Facebook account but never went back to norm...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 172 Views
  • 0 replies
  • 0 likes

Can't log in - 14 days abroad message

Username: Aine1206. I really hope I can get some help as I have been without my beloved playlists for 2 weeks now. I recently moved back to Ireland after a year in the US. Two weeks after getting home I started getting the "more than 14 days abroad" ...

  • Casual Listener
  • Username: Aine1206.    I really hope I can get some help as I have been without my beloved playlists for 2 weeks now. I recently moved back to Ireland after a year in the US. Two weeks ...
  • Camabalubruno
  • Newbie
  • 973 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 973 Views
  • 3 replies
  • 0 likes

Can I still do the trial?

Hi, I recently bought the Spotify membership for $13 a month or howver much it is. Though through research after I found that there are student dicounts for $1 for 3 months and plenty of other trials. Since I was quick to activating my Spotify member...

  • Casual Listener
  • Hi, I recently bought the Spotify membership for $13 a month or howver much it is. Though through research after I found that there are student dicounts for $1 for 3 months and plenty of other trials...
  • Kyharr
  • Casual Listener
  • 229 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Free trial registration not working

So I am trying to register for a free 30 day trial, but after I enter my PayPal information and click "Accept", it brings me to the same screen I was at before I entered my PayPal information. It is stuck in this loop and I have started over multiple...

  • Newbie
  • So I am trying to register for a free 30 day trial, but after I enter my PayPal information and click "Accept", it brings me to the same screen I was at before I entered my PayPal information. &...
  • AMoneyThree
  • Newbie
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 284 Views
  • 1 replies
  • 0 likes