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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83676 Views

29 replies

0 likes

  • 83676 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105070 Views

10 replies

3 likes

Account
Login
  • 105070 Views
  • 10 replies
  • 3 likes

Email was changed without authorization

I received an email this morning stating that my account email had been changed from aukevin97@gmail.com to evilkillershad@gmail.com. That action was not done by me and need the aukevin97@gmail.com account reset quickly. I do not want this person to ...

Newbie

I received an email this morning stating that my account email had been changed from aukevin97@gmail.com to evilkillershad@gmail.com.  That action was not done by me and need the aukevin97@gmail...

253 Views

0 replies

0 likes

Account
Security
Subscription
  • 253 Views
  • 0 replies
  • 0 likes

Cobro con cuenta premium dada de baja

Hola, Hace un par de días di de baja mi cuenta premium porque ya no la utilizo, y hoy me ha llegado al banco el recibo del cobro por la cuenta premium. Solicito la devolución de mi dinero cuanto antes.

Newbie

Hola,   Hace un par de días di de baja mi cuenta premium porque ya no la utilizo, y hoy me ha llegado al banco el recibo del cobro por la cuenta premium. Solicito la devolución de mi dinero cu...

Ox1

Roadie

260 Views

1 replies

0 likes

Other
Premium
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! question about Premium through an ISP

Hello, I have a question about spotify.I have a 30 day free premium for Spotify.In my country my ISP KPN Is offering 4 months 50% spotify off.I just activated this on the website of KPN.However what they tell me is I need to cancel my premium account...

Newbie

Hello, I have a question about spotify. I have a 30 day free premium for Spotify. In my country my ISP KPN Is offering 4 months 50% spotify off. I just activated this on the website of KPN. H...

Ox1

Roadie

450 Views

1 replies

1 likes

Premium
  • 450 Views
  • 1 replies
  • 1 likes

my account has been hacked

Hello, My account has been hacked. I got a "We've updated your email address" from Spotify for a new email address I don't own. Obviously the password was changed.I've opened a ticket at Spotify but I haven't heard from them yet.. The case number is ...

Newbie

Hello,   My account has been hacked. I got a  "We've updated your email address" from Spotify for a new email address I don't own. Obviously the password was changed. I've opened ...

Seiten

Gig Goer

274 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 274 Views
  • 1 replies
  • 0 likes

Paid but not getting premium

Hi, I paid for my premium with iTunes gift card and I recived an e-mail from apple that they got my payment but It still says Im on a free subscription? Can somebody help me to resolve my issue?

Newbie

Hi, I paid for my premium with iTunes gift card and I recived an e-mail from apple that they got my payment but It still says Im on a free subscription? Can somebody help me to resolve my issue?

Seiten

Gig Goer

242 Views

1 replies

0 likes

Premium
  • 242 Views
  • 1 replies
  • 0 likes

Spotify account hack

Someone is on my account please log them out! Can't figure out any other way to do it! T.I.a.

Newbie

Someone is on my account please log them out! Can't figure out any other way to do it! T.I.a.

Seiten

Gig Goer

461 Views

1 replies

0 likes

Premium
  • 461 Views
  • 1 replies
  • 0 likes

Not getting any notifications (email and push) AGAIN

Hi, One again (for the third time) my account stopped getting email and push notifications about new releases, playlsits updates etc. What is up with your service, why is it constantly stopping its core functionality? This with the combination of you...

Roadie

Hi,   One again (for the third time) my account stopped getting email and push notifications about new releases, playlsits updates etc. What is up with your service, why is it constantly ...

296 Views

0 replies

0 likes

Account
Premium
  • 296 Views
  • 0 replies
  • 0 likes

payment date changed when converted to family account

Hi Spotify support. I recently converted my spotify account into a family account and when doing that it changed my payment date from 29th to 21st. Not really liking that change and is it possible to have it changed back? Im swedish if that matters i...

Casual Listener

Hi Spotify support.   I recently converted my spotify account into a family account and when doing that it changed my payment date from 29th to 21st.   Not really liking that change and...

nirmah

Casual Listener

645 Views

2 replies

0 likes

Account
Other
Subscription
  • 645 Views
  • 2 replies
  • 0 likes

Offline devices duplicating.

My android phone keeps duplicating on my offline devices, meaning that I'm constantly having to removr my offline devices, de-sync my phone and then redownload all of my songs again. But this keeps happening and I'm not sure what to do to stop it fro...

Casual Listener

My android phone keeps duplicating on my offline devices, meaning that I'm constantly having to removr my offline devices, de-sync my phone and then redownload all of my songs again. But this keeps h...

227 Views

0 replies

0 likes

Other
  • 227 Views
  • 0 replies
  • 0 likes

desvincular mi cuenta de spotify de facebook

Hola. Por favor necesito que me digáis como desvincular mi cuenta de spotify de facebook

Casual Listener

Hola. Por favor necesito que me digáis como desvincular mi cuenta de spotify de facebook

242 Views

0 replies

0 likes

Account
  • 242 Views
  • 0 replies
  • 0 likes

I CAN'T FIND THE OPTION TO CANCEL MY SUBSCRIPTION!!

Ok, so I accidentally clicked on the "Free 7 Day Trail" pop up on my phone while listening to music & since then ( which was 2 hours ago) I've been trying to cancel my premium subscription. I've tried every step online, but I CAN NOT seem to find the...

Visitor

Ok, so I accidentally clicked on the "Free 7 Day Trail" pop up on my phone while listening to music & since then ( which was 2 hours ago) I've been trying to cancel my premium subscription. I've ...

Seiten

Gig Goer

622 Views

2 replies

0 likes

Premium
  • 622 Views
  • 2 replies
  • 0 likes

Spotify Premium doesn't work.

Hello, i pay every month for the premium service, and everything worked fine, but since today even though it says "Spotify Premium" on the account settings i don't have spotify premium on PC or the app for android, what can be the problem? i tried to...

Newbie

Hello, i pay every month for the premium service, and everything worked fine, but since today even though it says "Spotify Premium" on the account settings i don't have spotify premium on PC or the a...

Seiten

Gig Goer

284 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Student rate but been charged £9.99??

Good afternoonI have the student rate and currently pay £4.99 this month (September) I was charged £9.99 and I am unable to contact Spotify except through this way which is ridiculous. Please can someone help

Casual Listener

Good afternoon I have the student rate and currently pay £4.99 this month (September) I was charged £9.99 and I am unable to contact Spotify except through this way which is ridiculous. Please can s...

Ox1

Roadie

435 Views

3 replies

0 likes

Account
  • 435 Views
  • 3 replies
  • 0 likes

Student

I bought the student subscription today and i am still not able to use it.

Newbie

I bought the student subscription today and i am still not able to use it. 

Alecqaeda

Newbie

400 Views

1 replies

0 likes

Premium
  • 400 Views
  • 1 replies
  • 0 likes

Charged Full price for Premium

bought premium since it was $1.99 for 3 months. just looked at the reciept and i was charged $11.34. help please

Newbie

bought premium since it was $1.99 for 3 months. just looked at the reciept and i was charged $11.34. help please

Seiten

Gig Goer

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

Subscription price

Why did my monthly subscription go up to $10.89, when it's supposed to be $9.99?

Roadie

Why did my monthly subscription go up to $10.89, when it's supposed to be $9.99?

243 Views

0 replies

0 likes

Subscription
  • 243 Views
  • 0 replies
  • 0 likes

Spotify Premium

I just purchased a month of premium using a gift card. It still says I'm using the free version. I have logged out and deleted the app multiple times to try and fix it and still nothing is working. It took the money from my account but I never got co...

Newbie

I just purchased a month of premium using a gift card. It still says I'm using the free version. I have logged out and deleted the app multiple times to try and fix it and still nothing is working. I...

175 Views

0 replies

0 likes

Premium
  • 175 Views
  • 0 replies
  • 0 likes

Charged Twice!

I have been charged twice for spotify. I havent been a member for over a year, so why now? I did try using a college discount but it denied me so i dont care to use spotify. I was charged twice yesterday and i still have free spotify anyway. I dont w...

Newbie

I have been charged twice for spotify. I havent been a member for over a year, so why now? I did try using a college discount but it denied me so i dont care to use spotify. I was charged twice yeste...

Dreadlord

Community Legend

244 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

deleting users on account/desktop and ios app

so i had someone connect their facebook to my account and now everytime i log in i see someone else's name and pic on the ios app and desktop.i disconnected this person and linked my facebook account.the other person still shows up and its bugging me...

Casual Listener

so i had someone connect their facebook to my account and now everytime i log in i see someone else's name and pic on the ios app and desktop. i disconnected this person and linked my facebook acc...

sutherlandjacen

Casual Listener

374 Views

2 replies

0 likes

Account
Other
  • 374 Views
  • 2 replies
  • 0 likes

Took Money off my card

So I cancelled my subcription cause it wasnt taking the money off of my card and then I tried to resubscribe and it declined my card. I went into my account and saw that Spotify took 5 dollars off my card. Why?!

Newbie

So I cancelled my subcription cause it wasnt taking the money off of my card and then I tried to resubscribe and it declined my card. I went into my account and saw that Spotify took 5 dollars off my...

267 Views

0 replies

0 likes

Other
Premium
Subscription
  • 267 Views
  • 0 replies
  • 0 likes