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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80524 Views

9 replies

2 likes

Account
Login
  • 80524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654237 Views

13 replies

4 likes

Account
  • 654237 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734775 Views

18 replies

29 likes

  • 734775 Views
  • 18 replies
  • 29 likes

Cannot Renew Family Subscription

Hi, A few days ago I've cancelled my 1 + 1 family subcription service (14.99) it will cease on the 20th July. However I decieded to stay with this plan but whenever I want to resubscribe I am automatically resubscribed to the standard premium of 9.99...

Newbie

Hi,   A few days ago I've cancelled my 1 + 1 family subcription service (14.99) it will cease on the 20th July. However I decieded to stay with this plan but whenever I want to resub...

Jason

Spotify Legend

278 Views

1 replies

0 likes

Account
Other
Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Wie stoniere ich eine gift card und kann ich den code dann nochmal benutzen?

Ich habe von meinem Freund eine Gift Card geschenkt bekommen (1 Monat) und habe diese heute eingelöst. Leider habe ich mich damals mit Facebook angemeldet, wie mach ich das rückgänig? Wie stoniere ich die Karte und kann ich mein geld dann noch benutz...

Newbie

Ich habe von meinem Freund eine Gift Card geschenkt bekommen (1 Monat) und habe diese heute eingelöst. Leider habe ich mich damals mit Facebook angemeldet, wie mach ich das rückgänig? Wie stoniere ic...

MattSuda

Spotify Star

358 Views

1 replies

0 likes

Premium
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Payment on account

Can i pay for someone else account without logging in too their account?

Newbie

Can i pay for someone else account without logging in too their account?

MattSuda

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Cannot UNSUBSCRIBE

Hi, I've been trying to unsubscribe following everything Ive read on the help and support but have seen nothing. This is unacceptable - the process is taking too long and I've been charged an extra month since. I'd like to unsubscribe NOW, please. I'...

Casual Listener

Hi,    I've been trying to unsubscribe following everything Ive read on the help and support but have seen nothing.  This is unacceptable - the process is taking too long and I've b...

marienguyenle

Casual Listener

334 Views

2 replies

0 likes

Account
Premium
Subscription
  • 334 Views
  • 2 replies
  • 0 likes

Problem wrong acount premium

Hello,I need help to change my e-mailadres and password, because my premium account is linked to the wrong account. I don't know the password of this account, and the e-mail is not mine. I really need to change my e-mailadres to the account i want to...

Casual Listener

Hello, I need help to change my e-mailadres and password, because my premium account is linked to the wrong account. I don't know the password of this account, and the e-mail is not mine. I really...

OviiiOne

Community Legend

353 Views

4 replies

0 likes

Account
Login
Premium
  • 353 Views
  • 4 replies
  • 0 likes

Solved!! Spotify charged me 10 euro's after free trial

PROBLEM IS RESOLVEDHey fellas,i have sent a message to Spotify about this yesterday, but no response. So i'll post it here.Well basicly the problem is that i got the 30 day free trail, and i didn't want to pay the full subscription when it was over, ...

Casual Listener

PROBLEM IS RESOLVED Hey fellas, i have sent a message to Spotify about this yesterday, but no response. So i'll post it here. Well basicly the problem is that i got the 30 day free trail, and ...

Lucalagalot

Casual Listener

595 Views

2 replies

0 likes

Account
Premium
Subscription
  • 595 Views
  • 2 replies
  • 0 likes

going premium

Hi, i wanted to go premium, making use of the $0.99 for 2 mths. However it says that i am "ineligible for this offer because you've previously signed up for a Premium trial or subscription" Please kindly advise because i don't remember going for tria...

Casual Listener

Hi,   i wanted to go premium, making use of the $0.99 for 2 mths. However it says that i am "ineligible for this offer because you've previously signed up for a Premium trial or subscription" ...

knnthwng

Casual Listener

268 Views

2 replies

0 likes

Premium
Subscription
  • 268 Views
  • 2 replies
  • 0 likes

Premium subscription

Ok so on May 16, I got spotify premium, now it's July 4th and I still haven't had to resubscribe. And I have 15 dollars on my phone but am afraid once I spend it my spotify premium will run out and I will have no money to get it. What do I do?

Newbie

Ok so on May 16, I got spotify premium, now it's July 4th and I still haven't had to resubscribe. And I have 15 dollars on my phone but am afraid once I spend it my spotify premium will run out and I...

atom1989

Community Legend

260 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Can I get a student discount in Australia?

I don't want to pay $12 a month, but $5 for me is doable. I'm a student, and i've seen people talking about a student discount in the UK and US If it's not available in Australia, why not?

Newbie

I don't want to pay $12 a month, but $5 for me is doable. I'm a student, and i've seen people talking about a student discount in the UK and US   If it's not available in Australia, why not?

user-removed

Not applicable

23386 Views

6 replies

0 likes

Account
Premium
Subscription
  • 23386 Views
  • 6 replies
  • 0 likes

tmobile music freedom

i had a premium service which has turned free, but qualify for premium through tmobile.. where do i sign up? do i cancel my free service first? if so, will i lose my music to go through my tmobile free service w/ spotify? no one knows at tmobile.

Casual Listener

i had a premium service which has turned free, but qualify for premium through tmobile.. where do i sign up? do i cancel my free service first? if so, will i lose my music to go through my tmobi...

MattSuda

Spotify Star

2445 Views

4 replies

0 likes

Premium
  • 2445 Views
  • 4 replies
  • 0 likes

Solved!! will somebody talk to me .... please

How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes rather frustrating after the sixth occasion. My ema...

Casual Listener

How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes ...

Maxim

Spotify Star

1964 Views

7 replies

0 likes

Mac
  • 1964 Views
  • 7 replies
  • 0 likes

Solved!! Greece, Capital Controls and Spotify.

I am, at least till now, a premiun subscriber since 2013. Due to the terrible political and economic situation capital controls are imposed in Greece and I cannot meet this month's payment beacause greek credit cards are restricted to homeland use on...

Casual Listener

I am, at least till now, a premiun subscriber since 2013. Due to the terrible political and economic situation capital controls are imposed in Greece and I cannot meet this month's payment beacause g...

kostaskaradimas

Casual Listener

4993 Views

38 replies

7 likes

Premium
Subscription
  • 4993 Views
  • 38 replies
  • 7 likes

Spotify not deleting my account

Hi allI tried to delete my Spotify account (emailed them with the correct form and all) and got an email back confirming that they recieved my request, but it's still not being deleted.. it's case number #: 03037977 if that helps. This is a really an...

Visitor

Hi all I tried to delete my Spotify account (emailed them with the correct form and all) and got an email back confirming that they recieved my request, but it's still not being deleted.. it's case ...

user-removed

Not applicable

287 Views

1 replies

0 likes

Account
Premium
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Gift card

I used $.99 on my Spotify gift card and it won't let me use it again,(I found another deal that does not equal the before gift card price). Also why can't one use a gift card on the student deal?

Visitor

I used $.99 on my Spotify gift card and it won't let me use it again,(I found another deal that does not equal the before gift card price). Also why can't one use a gift card on the student deal?

MattSuda

Spotify Star

237 Views

1 replies

0 likes

Other
  • 237 Views
  • 1 replies
  • 0 likes

Facebook cannot connect because it's already connected to a different account.

I just upgraded to spotify premium, and would like to connect my facebook account. This is not working on the android app or in-browser. In both cases facebook is opened, requests account information first, then requests permission to post. The first...

Newbie

I just upgraded to spotify premium, and would like to connect my facebook account. This is not working on the android app or in-browser.   In both cases facebook is opened, requests account in...

247 Views

0 replies

0 likes

Account
Premium
  • 247 Views
  • 0 replies
  • 0 likes

Accidentaly linked Facebook to Spotify!

I accidentally linked a facebook account to my spotify account. Is there any way to completely disconnect these two?

Newbie

I accidentally linked a facebook account to my spotify account. Is there any way to completely disconnect these two?

MattSuda

Spotify Star

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Data Usage Help

Hi folks. I am a new subscriber to Spotify. I've been using the free version for almost a year and a half and LOVE IT. My question is, I purchased the 3 months for 99 cents and I bought a windows 8.1 Nokia Lumia 635 how do I save my data usage? I'm n...

Newbie

Hi folks. I am a new subscriber to Spotify. I've been using the free version for almost a year and a half and LOVE IT. My question is, I purchased the 3 months for 99 cents and I bought a windows 8.1...

atom1989

Community Legend

228 Views

1 replies

0 likes

Free
Unlimited
  • 228 Views
  • 1 replies
  • 0 likes

Missing Account

I reset my browser preferences, logging me out of Spotify. Now when I try to log in to my account using Facebook (which was connected), it doesn't work. It suggests I log into a different account I thought I had suspended which has no playlists on it...

Newbie

I reset my browser preferences, logging me out of Spotify. Now when I try to log in to my account using Facebook (which was connected), it doesn't work. It suggests I log into a different account I t...

MattSuda

Spotify Star

283 Views

1 replies

0 likes

Account
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! I am from Vietnam and I want upgrade Spotify Premium.

Hello, My name is Dec, from Vietnam. Like subject, I try to upgrade my account to Premium but receive message: "It looks like your card is from a non-Spotify country.Unfortunately we haven't launched in this country yet. You need to use a card issued...

Visitor

Hello,   My name is Dec, from Vietnam. Like subject, I try to upgrade my account to Premium but receive message:   "It looks like your card is from a non-Spotify country. Unfortunately...

MattSuda

Spotify Star

3288 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3288 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled my subscription and I'm still getting billed.

I'm very irrtated and frustrated. I cancelled my subscription a long time ago and they are still billing me. I did it again a couple of days ago and the payment went through even when I deleted the subscription. Now they are trying to bill me on my o...

Newbie

I'm very irrtated and frustrated. I cancelled my subscription a long time ago and they are still billing me. I did it again a couple of days ago and the payment went through even when I deleted the s...

MattSuda

Spotify Star

419 Views

1 replies

0 likes

Subscription
  • 419 Views
  • 1 replies
  • 0 likes