Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My premium spotify account (chazo656) has been compromised resulting in my email and password being changed without my authorization, leaving me with no access to it. I have created a contact form multiple times yet have had no response after 24 hour...
Hey community, This is a question for Australia - not sure if this forum is global. So I'm currently on the free premium trial but the 'My Account' page says that I will renew at $14.99 per month. On the Spotify page to become a premium member it sho...
Hello Spotify, im getting charged for Premium even tho i canceld my Premium like Months ago, im 100% sure i went trough the Cancelations procedure and got a Confirmation. Please overview my Account and refund me. Dont get confused by the fact that i ...
I'd like to cancel my subscription, I don't want to use my account anymore, how can I delete my account ASAP?
so basically i was on mobile and i hit the premium button to see if the payment info would pop up but it didnt and now it says i have premium. i dont think i have any payment info hooked up to my account and i went through my trilal two years ago. ca...
I have a Spotify family account, together with my daughter. Can she have 3 devices with offline playlists and I have 3 more or we both can have a maximum of 3 devices with offline songs?
Hi ThereI set up my account in Ireland but am now living in Australia. When going in the settings, I only have the choice between Ireland and the USA.Could you let me know how to update to Australia? I'm a free user. ThanksMarion
I keep getting charged for Spotify but do not know what premium account I have. The two accounts being used are both free. Please tell me how to stop these charges.
So I have had premium for over a year now. I still have to pay $12.99 but for any new customer it is now $9.99 after their 3 month trial?! Where are the discounts for loyal customers? If all new customers get $9.99 a month you only think it would be ...
I want to set up a password but i do not get the mail i already sent a e-mail. Case #: 03291576
my friend logged onto my spotify a few months ago and still uses it to this day is there a way i can log all users off my spotify???
I bought the 3 months for .99 cents and its almost done, whenever i cancel does it automatically take away my premium or do i still get whatevers left of my 3 months? if not when should i cancel to make sure im not charged 9.99?
i had a premium service which has turned free, but qualify for premium through tmobile.. where do i sign up? do i cancel my free service first? if so, will i lose my music to go through my tmobile free service w/ spotify? no one knows at tmobile.
Will spotify ever work with tesco mobile for the subscription in the future?I have a old tesco sim with a lot of credit on it that I don't use and wish to invest in spotify premium
I would like to cancel my account
I updated Spotify and I had to relog in and I logged in through facebook which is what I thought I had done before but all my music and playlists are gone and my membership says free even though I've had premium for a few months. Maybe I signed into ...
Hi!I followed a link in the Spotify website, the 2nd of July, about trying Spotify for 2 months for free. I thought I will give it a try although I'm happy with the free version. I introduced my card details and I started my premium trial. My surpris...
I have just upgraded to premium, but the app doesnt accept the username/password. Any ideas?
Hi I'm creating a weeding play list and want to subscribe to Spotify premium. Can I save my play list offline, I'm currently living in the UK and want to use these play lists in wedding through Spotify premium when I go to Turkey? Can this be done? T...
My hotmail got hacked and I'm changing the email of all my accounts, and to change mu spotify email I had to change my facebook email, I did it, but my spotify account still linked to the hacked email. I have to wait till It changes or I have to do s...