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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280072 Views
  • 822 replies
  • 84 likes
  • Account
  • 280072 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133311 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133311 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75643 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75643 Views
  • 63 replies
  • 8 likes

Solved!! Accidentally deleted my starred playlist

Hi all! Today I accidentally deleted my whole starred playlist. I have most of the songs on my computer so I imported the, but it isn't as good as it was. I've read some threads about it and when I click the link i found, it says access denied. So I ...

  • Newbie
  • Hi all!   Today I accidentally deleted my whole starred playlist. I have most of the songs on my computer so I imported the, but it isn't as good as it was. I've read some threads about it a...
  • JoeThomas
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Idea: profile picture

I think that spotify should let people be able to choose a profile pic of their own instead of having to use your Facebook profile picture because not everyone has Facebook and some people don't want to use their Facebook picture.Does anyone agree or...

  • Casual Listener
  • I think that spotify should let people be able to choose a profile pic of their own instead of having to use your Facebook profile picture because not everyone has Facebook and some people don't want...
  • Rodrigo
  • Community Legend
  • 229 Views
  • 2 replies
  • 4 likes
  • Account
  • 229 Views
  • 2 replies
  • 4 likes

Family Plan Specifics

Has Spotify created a specific site or document around the Family plan? Some examples of questions are below. I have not seen anywhere with more than just very basic information. - How many offline devices are allowed in the family plan? It is curren...

  • Casual Listener
  • Has Spotify created a specific site or document around the Family plan?  Some examples of questions are below.  I have not seen anywhere with more than just very basic information.  ...
  • Rodrigo
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Spotify says my country is USA but I'm not there

Spotify doesn't allow me to listen to music anymore cause it says that I've already used the 14 days I'm allowed to use while not in my homecountry. Fact is, I live in Italy and I joined Spotify through Facebook, and my facebook is also registered in...

  • Newbie
  • Spotify doesn't allow me to listen to music anymore cause it says that I've already used the 14 days  I'm allowed to use while not in my homecountry. Fact is, I live in Italy and I joined Spot...
  • westcoasttoast
  • Newbie
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Gift card - Email delivery date

Hi, I'd like to know how to double check that the date I entered for the gift card to be sent to my friend's email is correct, I have already received the receipt in my email, but I cannot seem to find where to check that. Anyone knows how? Thank you...

  • Newbie
  • Hi, I'd like to know how to double check that the date I entered for the gift card to be sent to my friend's email is correct, I have already received the receipt in my email, but I cannot seem to ...
  • Carina
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Gift card - no code

Hi! I just bought a gift card for three months premium (Switzerland). I got a receipt sent by email, but there's no code! I clicked on the card in the other mail (I don't have the card physically...), but then I have to put in the premium code, I nev...

  • Regular
  • Hi!   I just bought a gift card for three months premium (Switzerland). I got a receipt sent by email, but there's no code! I clicked on the card in the other mail (I don't have the card phy...
  • zimmtig
  • Regular
  • 336 Views
  • 9 replies
  • 0 likes
  • 336 Views
  • 9 replies
  • 0 likes

Not available in canada?

I Recently seen that spotify now works in canada so i no longer have to use a proxy I went to log in and it said my country didnt match my accounts country so i went to change it from US to canada First it was saying that my email address was already...

  • Visitor
  • I Recently seen that spotify now works in canada so i no longer have to use a proxy I went to log in and it said my country didnt match my accounts country so i went to change it from US to canada ...
  • Carina
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Still no premium

i've renewed my subscription. Yet still don't have premium

  • Newbie
  • i've renewed my subscription. Yet still don't have premium
  • Rodrigo
  • Community Legend
  • 241 Views
  • 3 replies
  • 0 likes
  • Premium
  • 241 Views
  • 3 replies
  • 0 likes

Unable to subscribe premium

Hi I would like to subscribe for premium acc unfortunately I received an error msg "ops seems your car payment provider is having a bad day.dont worry no money has been charge" I've checked with the bank...they have confirmed there is no transaction ...

  • Casual Listener
  • Hi I would like to subscribe for premium acc unfortunately I received an error msg "ops seems your car payment provider is having a bad day.dont worry no money has been charge" I've checked with the ...
  • Amarro
  • Community Legend
  • 726 Views
  • 5 replies
  • 0 likes
  • 726 Views
  • 5 replies
  • 0 likes

Solved!! Changed country by putting in US credit card. Country still says Germany.

Hi everybody, since I didnt find any contact number, I guess I'll have to post here. I recently moved to the US and wanted to change my premium subscription to be billed from my US credit card. I wanted to change my country for that, it asked me for ...

  • Casual Listener
  • Hi everybody, since I didnt find any contact number, I guess I'll have to post here. I recently moved to the US and wanted to change my premium subscription to be billed from my US credit card. I wan...
  • thomela
  • Casual Listener
  • 341 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 341 Views
  • 4 replies
  • 0 likes

Problem with spotify premium account

Spotify offered me 3 months of premuim for 29 MX pesos. I paid, spotify took my 29 from my paypal account. I already paid but I'm still having a free account. I don't know what to do. I log off many times. But it shows I'm free. Please Help.

  • Newbie
  • Spotify offered me 3 months of premuim for 29 MX pesos. I paid, spotify took my 29 from my paypal account. I already paid but I'm still having a free account. I don't know what to do. I log off...
  • Carina
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

I cancelled

Cancelled my subscription saw the last page, it was weeks before the end of the 30 days and was still charged. I am not happy and i would like a refund

  • Newbie
  • Cancelled my subscription saw the last page, it was weeks before the end of the 30 days and was still charged. I am not happy and i would like a refund
  • Rodrigo
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Disabled my facebook account, username and picture disappeared.

Hello. Got tired of facebook and disabled my account, i logged in Spotify with my user number and password and works fine but now my username (real name) is just my account number and my profile picture is gone. I understand this is because i had it ...

  • Visitor
  • Hello. Got tired of facebook and disabled my account, i logged in Spotify with my user number and password and works fine but now my username (real name) is just my account number and my profile pi...
  • user-removed
  • Not applicable
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Solved!! Unable to cancel premium subscription (family)

I can't find a way to cancel my subscription, using the account manager page I tried barely every entry in the list but always had the same senseless error (embedded file). Roughly translated the error means "Oops! An error occurred. Try again." NB: ...

  • Casual Listener
  • I can't find a way to cancel my subscription, using the account manager page I tried barely every entry in the list but always had the same senseless error (embedded file). Roughly translated the err...
  • martinch
  • Casual Listener
  • 2900 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2900 Views
  • 2 replies
  • 0 likes

Forget the username

hello, i'm the Premium account, but i forgot my username and which e-mail i registered when I log out , what i found on my bill is "355209968013 Spotify HongUS”, how can i get my username back and know the e-mail i registered? i’ve tried to login wit...

  • Newbie
  • hello, i'm the Premium account, but i forgot my username and which e-mail i registered when I log out , what i found on my bill is "355209968013 Spotify HongUS”, how can i get my username back and kn...
  • Rodrigo
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 148 Views
  • 1 replies
  • 0 likes

Unable to enter payment details for premium

Hey, I want to subscribe to Spotify premium. I can choose the payment method and it shows me the total balance. But then, continuing, the next pages it shows me is a blank page, only with the header of spotify but no options to enter any furhter paym...

  • Newbie
  • Hey, I want to subscribe to Spotify premium. I can choose the payment method and it shows me the total balance. But then, continuing, the next pages it shows me is a blank page, only with the heade...
  • deezer
  • Newbie
  • 136 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 136 Views
  • 2 replies
  • 0 likes

Playlist will not download

I created a playlist on spotify using my laptop. It usually will automatically download on my iphone or other device and it did not/has not happened for the last two days. Need help.

  • Newbie
  • I created a playlist on spotify using my laptop. It usually will automatically download on my iphone or other device and it did not/has not happened for the last two days. Need help.
  • Josh
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium
  • 103 Views
  • 1 replies
  • 0 likes

free account but still being billed

Hi, My account is showing as spotify free, but i am still being billed by paypal. I received a paypal Transaction ID: 5SC499294C199763A, Invoice ID: 476126742016 Please advise.

  • Newbie
  • Hi,   My account is showing as spotify free, but i am still being billed by paypal. I received a paypal Transaction ID: 5SC499294C199763A, Invoice ID: 476126742016   Pleas...
  • MichaelW
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Help! Account seems gone?! after Windows update

Hey everybody, my Spotify is connected with facebook. On Satuday around noon, I saw that every time I am listining to a song, facebook shows it. But I can only see it. So I tried to delete it? I went to the Spotify app and clicked on the right on "qu...

  • Visitor
  • Hey everybody, my Spotify is connected with facebook. On Satuday around noon, I saw that every time I am listining to a song, facebook shows it. But I can only see it. So I tried to delete it? I we...
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Corporate Spotify Account

Dear Spotify, We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information if this is possible. Thank you for your help.

  • Newbie
  • Dear Spotify,   We would like to create an account on the name of our corporation, and we would need monthly invoices we can use for our accountancy. However I cannot find any information ...
  • Robertasperand
  • Newbie
  • 15747 Views
  • 10 replies
  • 2 likes
  • 15747 Views
  • 10 replies
  • 2 likes