Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83553 Views

29 replies

0 likes

  • 83553 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104728 Views

10 replies

3 likes

Account
Login
  • 104728 Views
  • 10 replies
  • 3 likes

Superuser Contribution Liked Songs Not Loading

PlanPremiumCountryPhilippinesDeviceVivo 1907 (vivo S1)Operating SystemAndroid 9 (Pie) My Question or IssueEverything is working properly not until the latest update. Before the update, I can still play my LIKED songs offline because I have downloaded...

Rising Star 1

Plan Premium Country Philippines Device Vivo 1907 (vivo S1) Operating System Android 9 (Pie)   My Question or Issue Everything is working properly not until the latest update. Before t...

Ver

Spotify Legend

5451 Views

6 replies

0 likes

Premium
  • 5451 Views
  • 6 replies
  • 0 likes

I'm not reciving the password reset email

PlanFreeCountryUKOperating SystemWindows 10 My Question or Issue I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to work, but the reset email never arrives. It's an @yahoo.co.uk email address and the Spoti...

Casual Listener

Plan Free Country UK Operating System Windows 10   My Question or Issue   I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to ...

corralynn

Casual Listener

2061 Views

4 replies

0 likes

Account
Login
  • 2061 Views
  • 4 replies
  • 0 likes

Facebook login switch not possible

I run Spotify on IOs and MAC desktop - i am simply trying to change my facebook login association from the old facebook login to my new one as i have a new facebook account but whenever i attempt to link the new account from within the desltop OR web...

Regular

I run Spotify on IOs and MAC desktop - i am simply trying to change my facebook login association from the old facebook login to my new one as i have a new facebook account but whenever i attempt to ...

hippome

Regular

887 Views

2 replies

0 likes

Account
Login
Security
  • 887 Views
  • 2 replies
  • 0 likes

Superuser Contribution Log in issue in Samsung Galaxy Tab

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Tab AOperating SystemAndroid My Question or IssueHi! Can anyone help me fix my log in issue with Spotify? I've tried all the suggestions in the help page & none resolved the issue. That is, I've chang...

Casual Listener

Plan Premium Country Philippines Device Samsung Galaxy Tab A Operating System Android   My Question or Issue Hi! Can anyone help me fix my log in issue with Spotify? I've tried all the...

Ver

Spotify Legend

1940 Views

6 replies

0 likes

Account
Login
Premium
  • 1940 Views
  • 6 replies
  • 0 likes

How can I view my community followers?

Hi! I have some followers in spotify community but I can't see who they are.All I can see is the number of followers, not the actual names. How can I see who my followers are?

Newbie

Hi! I have some followers in spotify community but I can't see who they are. All I can see is the number of followers, not the actual names.  How can I see who my followers are?

Billy-J

Spotify Star

628 Views

1 replies

0 likes

Account
  • 628 Views
  • 1 replies
  • 0 likes

Lost my liked songs from the last three months

PlanPremiumCountryMexicoDeviceSamsung Note 10+ My Question or Issue Today in the morning everything was fine, but a few minutes ago I realized that I lost more than a hundred songs that I've been saving from three months ago. I can't remember what so...

Visitor

  Plan Premium Country Mexico Device Samsung Note 10+     My Question or Issue   Today in the morning everything was fine, but a few minutes ago I realized that I lost ...

Billy-J

Spotify Star

520 Views

1 replies

1 likes

Account
Other
Premium
  • 520 Views
  • 1 replies
  • 1 likes

Account was hacked - used to stream one song.

Hi all, My spotify account was recently hacked, and the hacker used my account to follow an artist and play one of their songs on repeat (I knew this as it was still connected to my discord and displaying what was playing.) I now have access to my ac...

Newbie

Hi all,    My spotify account was recently hacked, and the hacker used my account to follow an artist and play one of their songs on repeat (I knew this as it was still connected to my di...

Billy-J

Spotify Star

2421 Views

1 replies

2 likes

Security
  • 2421 Views
  • 1 replies
  • 2 likes

Stolen Laptop / Contacting or finding the user

PlanPremiumIvory Coast DeviceiPhone SE, Macbook Pro, HP Omen (stolen)Operating SystemiOs and Windows X My Question or Issue Hi all. Unfortunately, on April 11th, I got robbed during the night and my laptop and phones got stolen. I got the footage of ...

Casual Listener

Plan Premium Ivory Coast   Device iPhone SE, Macbook Pro, HP Omen (stolen) Operating System iOs and Windows X   My Question or Issue   Hi all.   Unfortunately, on Apr...

Luan

Spotify Star

1289 Views

6 replies

0 likes

Account
Security
  • 1289 Views
  • 6 replies
  • 0 likes

I have the old layout and I want the new one

PlanPremiumCountryItalyDeviceiPhone XROperating SystemIOS 13.7 My Question or IssueEver since Spotify released the new UI for the app, I had it. I really liked the new layout. Just about a week ago I stopped using spotify (I stopped listening to musi...

Visitor

Plan Premium Country Italy Device iPhone XR Operating System IOS 13.7   My Question or Issue Ever since Spotify released the new UI for the app, I had it. I really liked the new layout...

Billy-J

Spotify Star

512 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 512 Views
  • 1 replies
  • 0 likes

Can't access premium account (No E-Mail linked)

None odff the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S 9 Operating SystemAndroid 9 My Question or IssueI can't access my Premium Account ...

Visitor

None odff the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S 9   Operatin...

Billy-J

Spotify Star

601 Views

1 replies

1 likes

Account
  • 601 Views
  • 1 replies
  • 1 likes

Solved!! Impossible of logging in. (Problem: auth:2)

PlanFree CountryBrazil DeviceNotebook Operating SystemWindows 10 My Question or IssueI am having problems to make login in computer and this is only happening in my notebook at the downloaded version of spotify.I already tried changing the password m...

Casual Listener

Plan Free   Country Brazil   Device Notebook   Operating System Windows 10   My Question or Issue I am having problems to make login in computer and this is only happ...

Meanis_0

Casual Listener

1068 Views

2 replies

0 likes

Account
  • 1068 Views
  • 2 replies
  • 0 likes

How can I stop "New login to spotify" emails?

Spotify spamming me all the times when I log in via web browser.It's me, not another person who try to stole my account, so I am not under danger.But my email inbox is full of "New login to spotify" emails. How can I stop it?

Casual Listener

Spotify spamming me all the times when I log in via web browser. It's me, not another person who try to stole my account, so I am not under danger. But my email inbox is full of "New login to spoti...

Britt_on1

Visitor

2263 Views

1 replies

3 likes

Premium
  • 2263 Views
  • 1 replies
  • 3 likes

logging in to my account

hi,so im losing my mind with getting into Spotify I'm with Mac- logging is ok tried to log in with my user and pass with google pixel 3 xl and it says the user or pass isn't good - so I tried log n without password putting email and it says " there w...

Casual Listener

hi, so im losing my mind with getting into Spotify  I'm with Mac- logging is ok tried to log in with my user and pass with google pixel 3 xl and it says the user or pass isn't good - so I trie...

agasi7

Casual Listener

410 Views

1 replies

0 likes

Account
  • 410 Views
  • 1 replies
  • 0 likes

Student Discount

PlanPremium/student discountCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHey I've been accepted by SheerID for the Student discount but charged full price, is there any way of remedying this situation? thanks

Visitor

  Plan Premium/student discount Country   Device iPhone 8 Operating System iOS 10   My Question or Issue Hey I've been accepted by SheerID for the Student discount but charg...

AdamDamon

Community Legend

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Trouble logging into my Spotify android mobile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Robert_W

Community Legend

523 Views

1 replies

0 likes

Account
  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited

I accidently upgraded to spotify premium from the unlimited plan, how do I get it back? I do not wan't permium because I do not have spotify on my phone but I do not want the free version with adds. I was really enjouying the one I had but now I conn...

Casual Listener

I accidently upgraded to spotify premium from the unlimited plan, how do I get it back? I do not wan't permium because I do not have spotify on my phone but I do not want the free version with adds. ...

Muskar

Regular

16326 Views

54 replies

5 likes

Account
Subscription
Unlimited
  • 16326 Views
  • 54 replies
  • 5 likes

Can't change my email address

PlanPremiumCountryUSA My Question or IssueMy email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.

Visitor

Plan Premium Country USA   My Question or Issue My email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.  

Billy-J

Spotify Star

551 Views

1 replies

0 likes

Account
  • 551 Views
  • 1 replies
  • 0 likes

Unable to change birthday

PlanFreeCountryUSADeviceDell XPS 15Operating SystemWindows 10 My Question or IssueEvery time I attempt to change my birthday, since it was accidentally made April 2nd instead of April 1st, it claims my profile is saved, but the date is still wrong. I...

Visitor

Plan Free Country USA Device Dell XPS 15 Operating System Windows 10   My Question or Issue Every time I attempt to change my birthday, since it was accidentally made April 2nd instead...

Luan

Spotify Star

987 Views

1 replies

0 likes

Account
Premium
  • 987 Views
  • 1 replies
  • 0 likes

Email change/ facebook change

PlanFreeOperating System(Windows 10) My Question or IssueI have opened an account about 2 years ago. connected to my Facebook and email but I have lost access to my email, cant change it from settings its unacessable when i click on email . Now i hav...

Newbie

Plan Free Operating System (Windows 10)   My Question or Issue I have opened an account about 2 years ago. connected to my Facebook and email but I have lost access to my email, cant chang...

Luan

Spotify Star

483 Views

1 replies

0 likes

Account
Free
Login
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Connection

PlanFamily PremiumCountryTurkeyDeviceIphone 6s+, Windows PC, Windows LaptopOperating SystemiOS 13, Windows 10 My Question or IssueI originally planned to remove my facebook account from my spotify account however as I discovered later that if an acco...

Casual Listener

  Plan Family Premium Country Turkey Device Iphone 6s+, Windows PC, Windows Laptop Operating System iOS 13, Windows 10   My Question or Issue I originally planned to remove my fa...

Luan

Spotify Star

625 Views

1 replies

0 likes

Other
  • 625 Views
  • 1 replies
  • 0 likes