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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Solved!! closing account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan't seem to close my account and when I receive a message to confirm i do not the a button ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can't s...
  • user-removed
  • Not applicable
  • 1436 Views
  • 18 replies
  • 0 likes
  • Account
  • 1436 Views
  • 18 replies
  • 0 likes

Superuser Contribution Cannot change e-mail

PlanPremiumCountryusaDevice(Samsung Galaxy s10+)Operating System(Windows 10.) My Question or IssueRecently I've had a breach and would like to change my e-mail but the option isn't available when I go to edit profile on the account page I've also fol...

1f9eeacdd6ceae5a256fe78443825af0.png 175916b854ee46eea5eb24fec55f4a94.png
  • Casual Listener
  • Plan Premium Country usa Device (Samsung Galaxy s10+) Operating System (Windows 10.)   My Question or Issue Recently I've had a breach and would like to change my e-mail but the option...
  • Xenia
  • Moderator
  • 806 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 806 Views
  • 5 replies
  • 0 likes

Is it possible to get my friends email?

My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify? Please help me ;-;

  • Visitor
  • My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify?   Please hel...
  • DanielTham
  • Composer
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

Payment issues

so I have an iPhone XR. I have premium. But I didn’t have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again or if it’ll just go to the free version which I don’t wa...

  • Casual Listener
  • so I have an iPhone XR. I have premium. But I didn’t  have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again...
  • Emilia_8
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 306 Views
  • 1 replies
  • 0 likes

There simply should be an equalizer on the desktop version

Because there simply should be. Whatever reasons there are to not have it, it should be there.

  • Visitor
  • Because there simply should be. Whatever reasons there are to not have it, it should be there.
  • PrettyMuchSwiss
  • Composer
  • 479 Views
  • 1 replies
  • 0 likes
  • Other
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Toggle Clean Versions of Songs and Include More Explicit Album Versions

Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can't find it as explicit anymore .. is there a settin...

  • Newbie
  • Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can...
  • fordianslip
  • Regular
  • 1033 Views
  • 2 replies
  • 2 likes
  • Other
  • 1033 Views
  • 2 replies
  • 2 likes

Country set to GB but still getting gig updates for Brooklyn NY

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S9 My Question or IssueI was in NYC in January and Spotify started giving me updates about gigs in Brooklyn but I've been home for a month now and can't seem to update it. My country is still lis...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Samsung Galaxy S9   My Question or Issue I was in NYC in January and Spotify started giving me updates about gigs in Brooklyn b...
  • PrettyMuchSwiss
  • Composer
  • 409 Views
  • 3 replies
  • 0 likes
  • Account
  • 409 Views
  • 3 replies
  • 0 likes

Superuser Contribution No button to create new idea

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue There is no button to create a new idea in the ideas forum.

  • Music Fan
  •   Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   There is no button to create a new idea in the ideas forum.   
  • Ivan
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! My shared playlist is attached to an inactive account

Hi! I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account. Are you able to help?

  • Newbie
  • Hi! 🙂    I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account.    Are you able to help...
  • Maxim
  • Spotify Star
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not stating when my plan started or expires. Poor billing practices, no reciepts

Premium FamilyCanadaIphone, Ipad, Imac etc. Not a very user friendly account page. Much missing information.Can't find anywhere on site that shows start date or expiry. Reciept pages not showing. I got an email for renewal as my card had expired. I p...

  • Casual Listener
  •   Premium Family Canada Iphone, Ipad, Imac etc.   Not a very user friendly account page. Much missing information. Can't find anywhere on site that shows start date or expiry. Reciept...
  • Petya
  • Community Legend
  • 874 Views
  • 3 replies
  • 0 likes
  • Account
  • 874 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change email

Hello. I'm having problems changing my email. My spotify account is created via Facebook and I already changed my email on Facebook already but it's still not updated on Spotify. My account on Spotify still uses my old email. The problem is, I cant c...

  • Visitor
  • Hello. I'm having problems changing my email. My spotify account is created via Facebook and I already changed my email on Facebook already but it's still not updated on Spotify. My account on Spotif...
  • Petya
  • Community Legend
  • 1461 Views
  • 4 replies
  • 0 likes
  • 1461 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can´t change my old email

PlanFreeCountryDenmarkDeviceiPhone SE. Asus eeebook x205taOperating SystemiOS 12.4, Windows 10 home My Question or Issuefirst, I created Spotify using my Facebook account.Then after some time, I changed my email to my Facebook account to my new Gmail...

  • Regular
  •   Plan Free Country Denmark Device iPhone SE.  Asus eeebook x205ta Operating System iOS 12.4, Windows 10 home   My Question or Issue first, I created Spotify using my Facebo...
  • Petya
  • Community Legend
  • 1333 Views
  • 6 replies
  • 0 likes
  • Account
  • 1333 Views
  • 6 replies
  • 0 likes

Solved!! I want to merge my user profile and my artist page. Is that still possible?

Plan PremiumCountry CanadaDevice Galaxy 10+, PCOperating System Android Oreo, Windows7 64 My Question or IssueI started an account with Spotify a while ago through facebook.A. I would like to remove facebook from the equation and use my email..andB. ...

  • Visitor
  • Plan Premium Country Canada Device Galaxy 10+, PC Operating System Android Oreo, Windows7 64   My Question or Issue I started an account with Spotify a while ago through facebook. ...
  • Maxim
  • Spotify Star
  • 1875 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 1875 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Purchasing Premium from a different country

Hey, i tried to find something on Google, but haven't really found anything that confirms my question 100%. I live in Germany and want to buy Spotify Premium. Here, it costs 9.99€ a month. I used to live in Poland, and it was/is 19.99PLN there, which...

  • Casual Listener
  • Hey,   i tried to find something on Google, but haven't really found anything that confirms my question 100%.   I live in Germany and want to buy Spotify Premium. Here, it costs 9.99€ a...
  • daubac402
  • Newbie
  • 19465 Views
  • 3 replies
  • 0 likes
  • 19465 Views
  • 3 replies
  • 0 likes

Student Premium (Spotify + Hulu) Hacked and can't log in.

Hey y'all! So I'm signed up for the Student premium spotify + hulu package. About a month ago, I got hacked so I changed my password on Spotify. After that I tried logging in to my Hulu and it wouldn't let me, not even with my old password or the new...

  • Visitor
  • Hey y'all! So I'm signed up for the Student premium spotify + hulu package. About a month ago, I got hacked so I changed my password on Spotify. After that I tried logging in to my Hulu and it wouldn...
  • Billy-J
  • Spotify Star
  • 1454 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 1454 Views
  • 1 replies
  • 0 likes

Solved!! My friend's account appears to have been hacked and now he cant access his own account.

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 10 plusOperating SystemAndroid My Question or IssueMy friend signed up to Spotify in February 2020 and recently had some issues and received a letter in Spanish from Spotify even though he is in Au...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy Note 10 plus Operating System Android    My Question or Issue My friend signed up to Spotify in February 2020 and recently had...
  • Cowboy1000
  • Casual Listener
  • 736 Views
  • 3 replies
  • 0 likes
  • Account
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Duo if we both have current Premium accounts...

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • PrettyMuchSwiss
  • Composer
  • 2433 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2433 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mix Algorithm Update :(

I think a recent algorithm update ruined my Daily Mix playlists. Anyone else? In the past few weeks I noticed significant changes in my Daily Mixes, which I listen to daily, for years now. Prior to the change, I was really impressed with how well Spo...

  • Casual Listener
  • I think a recent algorithm update ruined my Daily Mix playlists. Anyone else?   In the past few weeks I noticed significant changes in my Daily Mixes, which I listen to daily, for years n...
  • vderoy
  • Music Fan
  • 4897 Views
  • 5 replies
  • 17 likes
  • 4897 Views
  • 5 replies
  • 17 likes

Superuser Contribution Updated my payment on old log in account

I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.

  • Visitor
  • I updated my payment on the wrong profile. I want to cancel or transfer that payment to the right profile.
  • Petya
  • Community Legend
  • 650 Views
  • 2 replies
  • 0 likes
  • Account
  • 650 Views
  • 2 replies
  • 0 likes

Superuser Contribution My old account is inaccessible

PlanPremiumCountryUnited StatesDevice(iPhone 8, Desktop)Operating System(iOS 10, Windows 10,) My Question or IssueI got logged out today on my desktop and phone, the password i know i would have used for this account does not work and i don't know wh...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Desktop) Operating System (iOS 10, Windows 10,)   My Question or Issue I got logged out today on my desktop and phone, the password...
  • Petya
  • Community Legend
  • 799 Views
  • 2 replies
  • 0 likes
  • Account
  • 799 Views
  • 2 replies
  • 0 likes