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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14829 Views

7 replies

11 likes

Security
  • 14829 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554052 Views

991 replies

116 likes

Account
  • 554052 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131210 Views

74 replies

12 likes

Account
Login
Premium
  • 131210 Views
  • 74 replies
  • 12 likes

Am I able to use Spotify Premium in both the USA & Mexico (unlimited) ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is hoping to find out if Spotify Premium will work in both the USA & Mexico (unlimited) with...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is hopin...

AdamDamon

Spotify Star

4404 Views

1 replies

0 likes

  • 4404 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my first post in Spotify Community

My Question or IssueHello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total posts", it still counts zero, and I can't find a way to r...

Music Fan

My Question or Issue Hello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total post...

Billy-J

Spotify Star

1166 Views

3 replies

0 likes

Other
  • 1166 Views
  • 3 replies
  • 0 likes

Lost account when disconnecting from Facebook?!

I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in. Having done so, and reset my password for the relevant email address, it now logs me in to what appears to be a brand ne...

Visitor

I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in.   Having done so, and reset my password for the relevant email...

Jose_M

Spotify Star

358 Views

1 replies

0 likes

Account
Login
  • 358 Views
  • 1 replies
  • 0 likes

Account

PlanFreeCountryItaly DeviceRedmi Note 8TOperating System Android My Question or IssueHi today I wanted to listen to my playlist on Spotify but the password did not work, so I went to the site to reset it but it said that my email address was not link...

Visitor

Plan Free Country Italy   Device Redmi Note 8T Operating System  Android    My Question or Issue Hi today I wanted to listen to my playlist on Spotify but the password ...

Jose_M

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Solved!! I can’t find my playlist

PlanFree DeviceiPhone 6/iPad mini 2 My Question or IssueA while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems signing in but with the same email I was able to make another account I believe. With this...

Visitor

  Plan Free   Device iPhone 6/iPad mini 2     My Question or Issue A while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems...

Jose_M

Spotify Star

1768 Views

2 replies

0 likes

  • 1768 Views
  • 2 replies
  • 0 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

Visitor

Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...

Billy-J

Spotify Star

307 Views

1 replies

0 likes

Account
Login
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con perfil de artista

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias", esto no pertenece a mi banda, aunque el nombre sea...

Casual Listener

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias",...

Mihail

Spotify Legend

2934 Views

3 replies

0 likes

Other
  • 2934 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't unlink Spotify Student from old Account

Hey, I have an old Spotify account created with Facebook login and a new one via email login.The old account was linked to Unidays for Spotify Student discount, I canceled the subscription and now I have two free accounts. The problem is I can't appl...

Visitor

Hey,   I have an old Spotify account created with Facebook login and a new one via email login. The old account was linked to Unidays for Spotify Student discount, I canceled the subscription...

Mihail

Spotify Legend

983 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 983 Views
  • 3 replies
  • 0 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

Newbie

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    

Billy-J

Spotify Star

673 Views

1 replies

0 likes

Account
  • 673 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

Casual Listener

Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...

Billy-J

Spotify Star

433 Views

3 replies

0 likes

  • 433 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

Casual Listener

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...

Billy-J

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

Casual Listener

Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...

Billy-J

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

Visitor

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...

Billy-J

Spotify Star

890 Views

1 replies

0 likes

  • 890 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

Visitor

My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...

EthanS1

Community Legend

723 Views

2 replies

0 likes

Account
Login
  • 723 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...

AdamDamon

Spotify Star

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Solved!! Has there been a data breach

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.Two added themselves to my family plan and they managed to reset my address and change my pas...

Newbie

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account. Two added themselves to my family plan...

Billy-J

Spotify Star

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Spotify won't log in on ps4 /Android TV. Spotify connect doesn't work

PlanPremiumCOUNTRY AUSTRALIA Device(ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE )Operating System(, Android Oreo, LATEST PS4 UPDATE My Question or Issue*Just before posting this I checked for a Spotify Android TV update and there was one. I ...

Casual Listener

Plan Premium COUNTRY AUSTRALIA  Device (ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE ) Operating System (, Android Oreo, LATEST PS4 UPDATE    My Question or Issu...

Joel-M

Composer

996 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 996 Views
  • 1 replies
  • 0 likes

Account

PlanPremiumCountry USA Device : IPhone XR Operating System(iOSMy Question or Issuei made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post in a black hoodie. I then bought the bundle for Hulu and Spotify and regis...

Visitor

Plan Premium Country USA  Device : IPhone XR  Operating System (iOS My Question or Issue i made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post...

Joel-M

Composer

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Recently Played on Home Page

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening. Honestly I don't care where you put it--back on the Home Page, it's old home in the Library, a new home some...

Newbie

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening.   Honestly I don't care where you put it--back on ...

Joel-M

Composer

430 Views

1 replies

0 likes

Android
Playlists
  • 430 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Advertising on premium account, when I listen to playlists

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I pay is to not hear advertising!

Visitor

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I ...

Joel-M

Composer

499 Views

1 replies

0 likes

Desktop
Other
  • 499 Views
  • 1 replies
  • 0 likes