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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

79833 Views

9 replies

2 likes

Account
Login
  • 79833 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

651868 Views

13 replies

4 likes

Account
  • 651868 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

731571 Views

18 replies

29 likes

  • 731571 Views
  • 18 replies
  • 29 likes

Student discount?

How to get student discount? I'm a student but it says I'm ineligible for the offer?

Casual Listener

How to get student discount? I'm a student but it says I'm ineligible for the offer?

Merik

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Spotify Premium not working on iPhone 5?

I've done the clean reinstallation, I am logging in with my username (not email or Facebook), I have checked my account to confirm it shows I am a Premium user. I've read a ton of these threads and none of the solutions work. Someone help please.

Newbie

I've done the clean reinstallation, I am logging in with my username (not email or Facebook), I have checked my account to confirm it shows I am a Premium user. I've read a ton of these threads and n...

Jamie

Spotify Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Logout

Can you log everyone out of my spotify. I left it up on a friend's laptop. I'm sick of being kicked off. thanks!

Casual Listener

Can you log everyone out of my spotify. I left it up on a friend's laptop. I'm sick of being kicked off. thanks!

Peter__

Community Legend

677 Views

2 replies

0 likes

Premium
  • 677 Views
  • 2 replies
  • 0 likes

I can't go off line anymore

I have just changed to a new spotify account, but now my 30 days is up it won't let me go off line. I have signed up under the Telecom deal so spotify charges are covered in my mobile plan. Help please

Newbie

I have just changed to a new spotify account, but now my 30 days is up it won't let me go off line. I have signed up under the Telecom deal so spotify charges are covered in my mobile plan. Help plea...

Peter__

Community Legend

431 Views

5 replies

0 likes

  • 431 Views
  • 5 replies
  • 0 likes

How do I refund online gift card?

I bought my friend a gift card online (to be sent online) but it was the wrong email address and the wrong amount. How can I get it refunded. It hasn't been used. I haven't gotten a receipt for the payment either.

Casual Listener

I bought my friend a gift card online (to be sent online) but it was the wrong email address and the wrong amount. How can I get it refunded. It hasn't been used. I haven't gotten a receipt for the p...

Peter__

Community Legend

2566 Views

2 replies

0 likes

Account
Subscription
  • 2566 Views
  • 2 replies
  • 0 likes

Sound Quality Help

So I have had spotify premium for half a year now and only today noticed a majoy difference in quality when using spotify with headphones on my iphone/kindle compared to my desktop. Extreme quality is selected for mobile devices, whilst high quality ...

Casual Listener

So I have had spotify premium for half a year now and only today noticed a majoy difference in quality when using spotify with headphones on my iphone/kindle compared to my desktop. Extreme quality i...

Peter__

Community Legend

219 Views

1 replies

0 likes

Premium
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Error 408

Hello, I have been getting Error 408. From what I saw it means I am abroad and Spotify only allow you 14 days abroad. However I am not abroad, nor have I selected country during subscription, it is default United States and I cannot change it. How ma...

Casual Listener

Hello,   I have been getting Error 408. From what I saw it means I am abroad and Spotify only allow you 14 days abroad. However I am not abroad, nor have I selected country during subscripti...

Peter__

Community Legend

437 Views

3 replies

0 likes

Account
Login
Other
  • 437 Views
  • 3 replies
  • 0 likes

Solved!! Annual Subscription

I am intersted in upgrading, but I do not want a monhtly charge on my credit card. Is there a way to prepay for a year of premium?

Newbie

I am intersted in upgrading, but I do not want a monhtly charge on my credit card. Is there a way to prepay for a year of premium?

Aeruynh

Regular

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Being charged twice

I have emailed twice and have not heard from you. Getting frustrated since I have been getting charged twice for MONTHS. Please fix this problem, now.

Casual Listener

I have emailed twice and have not heard from you. Getting frustrated since I have been getting charged twice for MONTHS. Please fix this problem, now.

Keithbloomer

Regular

698 Views

5 replies

0 likes

  • 698 Views
  • 5 replies
  • 0 likes

Someone from spotify please help

I'm new to all this computer stuff so please excuse me. I signed for spotify through facebook by accident, i didnt want to creat a facebook profile, i only wanted to create a spotify account. I dont use my facebook. I logged out of my spoify the othe...

Newbie

I'm new to all this computer stuff so please excuse me. I signed for spotify through facebook by accident, i didnt want to creat a facebook profile, i only wanted to create a spotify account. I dont ...

Peter__

Community Legend

200 Views

1 replies

0 likes

Account
  • 200 Views
  • 1 replies
  • 0 likes

recuperar playlist borrada

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, por favor.

Casual Listener

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, po...

user-removed

Not applicable

420 Views

4 replies

0 likes

Other
  • 420 Views
  • 4 replies
  • 0 likes

RECUPERAR LISTA BORRADA

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, por favor.

Casual Listener

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, po...

Peter__

Community Legend

241 Views

1 replies

0 likes

Other
  • 241 Views
  • 1 replies
  • 0 likes

non cancellation of my account

. I asked spotify to cancel my account under the section on the spotify webpage on the 14th of february 2014. I have just recently discovered that on the 24th feb 2014, 18th of march 2014 and the 19th of april 2014 £9.99 has gone out on each date.. i...

Newbie

. I asked spotify to cancel my account under the section on the spotify webpage on the 14th of february 2014. I have just recently discovered that on the 24th feb 2014, 18th of march 2014 and the 1...

robindb

Roadie

265 Views

2 replies

0 likes

Account
  • 265 Views
  • 2 replies
  • 0 likes

Gift e-card not sent to recipient but payment taken.

During my payment screen I got a 502 bad gateway, refreshed the page and it said it had gone through, I have also had a payment reciept from PayPal and an email from Spotify confirming my purchase and giving me the link to redeem my code (which obvio...

Casual Listener

During my payment screen I got a 502 bad gateway, refreshed the page and it said it had gone through, I have also had a payment reciept from PayPal and an email from Spotify confirming my purchase an...

Peter__

Community Legend

330 Views

1 replies

0 likes

Premium
  • 330 Views
  • 1 replies
  • 0 likes

Profile Photo without Facebook.

Hi, I've only just started using this & I don't have Facebook. Is there no other way to have a profile picture? Thanks,

Newbie

Hi,   I've only just started using this & I don't have Facebook. Is there no other way to have a profile picture? Thanks,

Jamie

Spotify Legend

1724 Views

3 replies

1 likes

  • 1724 Views
  • 3 replies
  • 1 likes

Can't find playlist available online?

I've noticed a reoccuring problem in which I can't seem to find the playlists advertised in the "New Music on Spotify" emails. For example, this week there is a playlist called "First Placed Losers" by Sup Pop records. I can access it just fine throu...

Casual Listener

I've noticed a reoccuring problem in which I can't seem to find the playlists advertised in the "New Music on Spotify" emails.   For example, this week there is a playlist called "First Pla...

Peter__

Community Legend

391 Views

3 replies

0 likes

Other
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! Notifications on my Email

Hi. I keep receiving notifications of new songs on my email from an account associated with my facebook (old email). I bought a domain and now my facebook account has my new domain email associated When I try to cancel these notifications it says my ...

Casual Listener

Hi. I keep receiving notifications of new songs on my email from an account associated with my facebook (old email). I bought a domain and now my facebook account has my new domain email associat...

marco_iven

Casual Listener

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Solved!! can't change my country - Spotify appears offline :(

Hi guys. I hope you can help me. 2 weeks ago i have registered my first spotify account. In my profile appears the country USA even though i don't remember having set it. as a matter of fact i am from Germany. Now after 2 weeks that seems to be a pro...

Casual Listener

Hi guys. I hope you can help me. 2 weeks ago i have registered my first spotify account. In my profile appears the country USA even though i don't remember having set it. as a matter of fact...

kgrcatweazel

Casual Listener

1098 Views

3 replies

0 likes

Other
  • 1098 Views
  • 3 replies
  • 0 likes

Solved!! All my playlists are gone?

Suddenly all my playlists are gone.. I had at least 20! I updated some setting on my Facebook account yesterday but it was fine on my spotify until just now? Suddenly I had to log in again.. and when I look at my account I din't have premium any long...

Newbie

Suddenly all my playlists are gone.. I had at least 20! I updated some setting on my Facebook account yesterday but it was fine on my spotify until just now? Suddenly I had to log in again.. and when...

strobiler

Casual Listener

899 Views

11 replies

0 likes

Account
Free
Login
  • 899 Views
  • 11 replies
  • 0 likes

Keine Bestätigungs E-Mail bekommen

Guten Tag, Ich habe mich heute bei Spotify angemeldet, komme allerdings nicht dazu Musik zu hören. Beim Anmelden bekomme ich nur die Nachricht:"Anmeldung fehlgeschlagen: Die von dir eingegebene E-Mail-Adresse wurde schon registiert, aber dein Konto i...

Regular

Guten Tag, Ich habe mich heute bei Spotify angemeldet, komme allerdings nicht dazu Musik zu hören. Beim Anmelden bekomme ich nur die Nachricht: "Anmeldung fehlgeschlagen: Die von dir eingegebene E...

KevinFa

Regular

5306 Views

8 replies

0 likes

Account
  • 5306 Views
  • 8 replies
  • 0 likes