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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735308 Views

18 replies

29 likes

  • 735308 Views
  • 18 replies
  • 29 likes

The preference memory **bleep**ing it up

Hey there, I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many different genres of music, and the memory of the program is such that ...

Casual Listener

Hey there,   I'm a big fan of the radio function in spotify and use it all the time. The radio remembers your preferences and gives you music accordingly. The problem is I like many differen...

Joe

Community Legend

507 Views

7 replies

0 likes

Account
Other
Premium
Unlimited
  • 507 Views
  • 7 replies
  • 0 likes

How to find friends on spotify that are synced with facebook while my account is not?

So I want to deactivate my facebook and keep my spotify account, but I know I can't do that. So I made a separate spotify account to start over. I want to add friends that I had on facebook connected to my spotify, but I can't find them by e-mail or ...

Casual Listener

So I want to deactivate my facebook and keep my spotify account, but I know I can't do that. So I made a separate spotify account to start over. I want to add friends that I had on facebook connected...

Joe

Community Legend

919 Views

1 replies

0 likes

Other
  • 919 Views
  • 1 replies
  • 0 likes

Stolen account!!!!

Hi!My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I am feeling very lost and have no clue of what to do?!

Visitor

Hi! My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I a...

user-removed

Not applicable

342 Views

4 replies

0 likes

  • 342 Views
  • 4 replies
  • 0 likes

Disappearing albums by the Kinks, Clash, and Wire

Hi - Recently I have lost access to several favorite albums on Spotify that used to be available to me (premium user here in the USA). Muswell Hillbillies by the Kinks, Pink Flag by Wire, and Super Black Market Clash (?) are three in particular I hav...

Regular

Hi - Recently I have lost access to several favorite albums on Spotify that used to be available to me (premium user here in the USA). Muswell Hillbillies by the Kinks, Pink Flag by Wire, and Super B...

Newfie67

Newbie

1534 Views

6 replies

1 likes

Premium
  • 1534 Views
  • 6 replies
  • 1 likes

Can't Upgrade to Premium

Hi, I've been trying to upgrade to Premium for the past weeks but it won't let me do it for some reason. I know for sure that my credit and debit card are working properly, so that's not an issue. It'll just redirect me to the "choose product" page a...

Casual Listener

Hi,   I've been trying to upgrade to Premium for the past weeks but it won't let me do it for some reason. I know for sure that my credit and debit card are working properly, so that's not a...

the3sense

Newbie

2013 Views

7 replies

1 likes

Account
Premium
Subscription
  • 2013 Views
  • 7 replies
  • 1 likes

NUS Student Discount Query

I would like to upgrade to the NUS Extra Spotify Preminum £4.99p/m option however for the past two days I receive a message saying: "Student discount This feature is currently unavailable. Please try again later." Could someone please let me know whe...

Casual Listener

I would like to upgrade to the NUS Extra Spotify Preminum £4.99p/m option however for the past two days I receive a message saying:    "Student discount This feature is currently un...

Peter__

Community Legend

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes

Log out

I need to log everyone out of my account!

Newbie

I need to log everyone out of my account!

Joe

Community Legend

505 Views

1 replies

0 likes

Account
Login
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Cant seem to find saved music from artists

everytime i log into spotify i cant find save music from that artists. i had over 10,000 tracks. what happened to the library. this is what i keep getting

Music Fan

everytime i log into spotify i cant find save music from that artists. i had over 10,000 tracks. what happened to the library. this is what i keep getting    

jamieson67

Regular

10177 Views

5 replies

0 likes

Account
  • 10177 Views
  • 5 replies
  • 0 likes

No reaction from the customer support

I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do? Theres no phone number or anything else. Spotify prov...

Visitor

I used several contact forms as well as several replies on the no-reply adress and got no reaction from the customer service or anybody else from spotify. I am so sick of this, what more can I do?&nb...

Peter__

Community Legend

375 Views

4 replies

1 likes

Account
  • 375 Views
  • 4 replies
  • 1 likes

I let my friend use my account for a party, but now they wont sign off.

Can someone assist me in signing off all devices please. I changed my password on Facebook, thinking it will help. But it didn't sign me off on spotify. Please help, with the new 3 devices on a account rule. Thanks for your time .

Newbie

Can someone assist me in signing off all devices please. I changed my password on Facebook, thinking it will help. But it didn't sign me off on spotify. Please help, with the new 3 devices on a accou...

Joe

Community Legend

795 Views

2 replies

0 likes

Account
  • 795 Views
  • 2 replies
  • 0 likes

Spotify Premium Stopped Working

I had upgraded my phone through vodafone and spotify premium was free with my contract for the 2 years, I upgraded back in February so I should still have it? The plaudits are there but greyed out and unavailable to play. Help!?

Casual Listener

I had upgraded my phone through vodafone and spotify premium was free with my contract for the 2 years, I upgraded back in February so I should still have it? The plaudits are there but greyed out an...

kbrooksc

Community Legend

1216 Views

1 replies

0 likes

Premium
  • 1216 Views
  • 1 replies
  • 0 likes

Your Music

Is there a way to listen to the new Your Music section offline? If not, is this in development?

Newbie

Is there a way to listen to the new Your Music section offline?   If not, is this in development?

Joe

Community Legend

322 Views

2 replies

0 likes

Account
Premium
Subscription
  • 322 Views
  • 2 replies
  • 0 likes

Solved!! Wrongly attached public playlists - unable to delete them

There seems to be a bug with Spotify's public playlists. My username is "klevstul" ( spotify:user:klevstul ) , and I have made and shared publicly the following six playlists: - OlympiatoppenOne spotify:user:klevstul:playlist:0LMvcyrCqe6SiTbuaq1BrJ- ...

Regular

There seems to be a bug with Spotify's public playlists. My username is "klevstul" ( spotify:user:klevstul ) , and I have made and shared publicly the following six playlists:   - Olymp...

klevstul

Regular

2054 Views

4 replies

0 likes

Account
Other
Premium
  • 2054 Views
  • 4 replies
  • 0 likes

Solved!! Sent music over cdbaby.com, no cover picture is showing in Spotify

Hi there, i sent via cdbaby.com my work "In Ferner Nähe" obviously with the cover picture, but in Spotify this picture is'nt showing. According cdbaby.com the problem is a issue in Spotify. I want to start to promote my work, but the cover picture is...

Newbie

Hi there,   i sent via cdbaby.com my work "In Ferner Nähe" obviously with the cover picture, but in Spotify this picture is'nt showing. According cdbaby.com the problem is a issue in Spotify...

Joe

Community Legend

1007 Views

1 replies

0 likes

  • 1007 Views
  • 1 replies
  • 0 likes

Solved!! Selected wrong edition when redeeming gift card

Hi, While redeeming a gift card last Friday, I accidently selected wrong when selecting the edition. Somehow, I selected Unlimited, while wanting Premium. All I wanted was to be able to download and listen to music offline. Can you please help me cha...

Casual Listener

Hi, While redeeming a gift card last Friday, I accidently selected wrong when selecting the edition. Somehow, I selected Unlimited, while wanting Premium. All I wanted was to be able to download an...

Joe

Community Legend

494 Views

3 replies

0 likes

Account
Other
  • 494 Views
  • 3 replies
  • 0 likes

Solved!! Lost my premium account

Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a year, i still pay for it but i can't use it. Even on PC ...

Casual Listener

Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a...

Maver

Casual Listener

1527 Views

6 replies

0 likes

  • 1527 Views
  • 6 replies
  • 0 likes

Solved!! Close all sessions

Can I have a member of staff close all my sessions please? I have changed my password, but if I remember correcctly, login details are cached on devices and desktops.

Newbie

Can I have a member of staff close all my sessions please? I have changed my password, but if I remember correcctly, login details are cached on devices and desktops.

Taylor

Community Legend

17352 Views

1 replies

0 likes

Account
  • 17352 Views
  • 1 replies
  • 0 likes

Upgrading to premium - SSL is warning that I'm being redirected to Myspace

After clicking confirm purchase on the page to upgrade to premium, I get the attached warning that I'm being redirected to Myspace.com rather facebook.com for my account details. This has been happening for the last three days.... https://www.spotify...

Newbie

After clicking confirm purchase on the page to upgrade to premium,  I get the attached warning that I'm being redirected to Myspace.com rather facebook.com for my account details. This has been ...

kbrooksc

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Premium Cancellation

I'm thinking about cancelling my premium subscription, but my subscription was just renewed yesterday. Will I be able to keep premium features until the end of this cycle?

Newbie

I'm thinking about cancelling my premium subscription, but my subscription was just renewed yesterday. Will I be able to keep premium features until the end of this cycle?

Liam

Community Legend

367 Views

2 replies

0 likes

  • 367 Views
  • 2 replies
  • 0 likes

I have been charged AGAIN!?

Last month after months of subs I decided to get rid of autorenewal. I even googles how to do so, and did it. I was told my sub will end April. I checked my bank statement last week and i was charged AGAIN.This has to be fraudulent. I use spotify eve...

Newbie

Last month after months of subs I decided to get rid of autorenewal. I even googles how to do so, and did it. I was told my sub will end April. I checked my bank statement last week and i was charged...

Joe

Community Legend

245 Views

1 replies

0 likes

Subscription
  • 245 Views
  • 1 replies
  • 0 likes