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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Password reset

My password didn't seem to be working so I tried to reset this using the link at the log in screen. I have tried this approx ten times and no email has yet appeared in my inbox. I have contected the Spotify support team too. I really miss the service...

  • Casual Listener
  • My password didn't seem to be working so I tried to reset this using the link at the log in screen.  I have tried this approx ten times and no email has yet appeared in my inbox.  I have co...
  • Greg
  • Roadie
  • 566 Views
  • 4 replies
  • 0 likes
  • 566 Views
  • 4 replies
  • 0 likes

Account hacked

Hi My account has has been hacked!!! I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has a different email address and I cannot make any changes as the password ha...

  • Casual Listener
  • Hi   My account has has been hacked!!!   I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has...
  • Taylor
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Why have all my playlists disappeared?

Please help! 90% of my playlists have disappeared. They took me months to compile! how do I get them back? Thanks in advance Best Ben

  • Casual Listener
  • Please help!   90% of my playlists have disappeared.  They took me months to compile! how do I get them back?   Thanks in advance   Best     Ben
  • Joe
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! Missing Playlists

I removed the app from my iPhone to reinstall and in doing so some of my playlists were removed from my desktop. How would I go about restoring these?

  • Visitor
  • I removed the app from my iPhone to reinstall and in doing so some of my playlists were removed from my desktop. How would I go about restoring these?
  • user-removed
  • Not applicable
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Login error because I cancelled payment for Spotify premium with my credit card

First off this is not my normal Spotify account, this is an account I created to make this post. I can not login to my normal Spotify account. I've been using Spotify with no problems for a few months now. Usually, the payment shows up on my credit c...

  • Newbie
  • First off this is not my normal Spotify account, this is an account I created to make this post. I can not login to my normal Spotify account.   I've been using Spotify with no problems for ...
  • Taylor
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

"Temporary error when merging accounts - please try again later" HEEELP

I just signed a sotify premium deal with my mobile service provider (netcom norway) and I see my account being listed as premium as part of this deal . When I try to log on via my device I get an error message like the header of this message. I am go...

  • Newbie
  • I just signed a sotify premium deal with my mobile service provider (netcom norway) and I see my account being listed as premium as part of this deal .   When I try to log on via my device I...
  • Nizhoni
  • Casual Listener
  • 718 Views
  • 5 replies
  • 1 likes
  • 718 Views
  • 5 replies
  • 1 likes

I'm not a band

I started getting an unusual number of follows and I think it's because Spotify is linking my profile to the discography of a band with my same username. How do I get my profile disconnected from the band who has my username?

  • Newbie
  • I started getting an unusual number of follows and I think it's because Spotify is linking my profile to the discography of a band with my same username. How do I get my profile disconnected from the...
  • Taylor
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Help! I want to cancel my subscription, but Spotify wont let me

So, I try clicking "My Account" on the player and nothing actualy happens. I need to cancel it NOW because I can't afford it. I've been trying to do this for a while and it's taking my money when I don't want it to. I NEED THAT MONEY TO EAT, that £9....

  • Newbie
  • So, I try clicking "My Account" on the player and nothing actualy happens. I need to cancel it NOW because I can't afford it. I've been trying to do this for a while and it's taking my money when I d...
  • Taylor
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Charged twice for premium

My account was charged the $9.99 fee twice this month instead of once.

  • Newbie
  • My account was charged the $9.99 fee twice this month instead of once.
  • Robbie
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Missing playlists, help.

I recently linked my Facebook to Spotify and lost all my playlists. Please help.AustinHafer

  • Newbie
  • I recently linked my Facebook to Spotify and lost all my playlists. Please help. AustinHafer
  • Taylor
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! I cancelled my account but still was charged

Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at the end of the free trial. Spotify did not allow me ...

  • Casual Listener
  • Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at...
  • AstaKaren
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Solved!! I have payed but no Premium

In my Account Information is written " but i have no Premium -.-' 2013-05-11 1 Monat Spotify Premium99.00 NOK

  • Regular
  • In my Account Information is written " but i have no Premium -.-'   2013-05-11 1 Monat Spotify Premium 99.00 NOK
  • Exo
  • Regular
  • 384 Views
  • 5 replies
  • 0 likes
  • 384 Views
  • 5 replies
  • 0 likes

Cannot link my facebook to my spotify..

So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te But then i try to use this link: http://prntscr.com/1639u8 and fill in my...

  • Newbie
  • So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te    ...
  • Robbie
  • Spotify Legend
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Password to log on to Sonos

I have requested a password several times and it hasnt been emailed to me.

  • Newbie
  • I have requested a password several times and it hasnt been emailed to me.
  • Adam
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify Mobile Log-In to Spotify issues

Spotify Mobile I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up saying "Discover great music with your friends" and the options ar...

  • Newbie
  • Spotify Mobile   I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up sayi...
  • Adam
  • Roadie
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

Can't get password for username

Hi! Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders of my e-mailaccount. Can someone please help me out? Thanks, Su...

  • Newbie
  • Hi!   Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders o...
  • Adam
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

I upgraded to Spotify Unlimited but I still get ads

Can you tell me why? Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done! I paid for unlimited on the 15/5/13 which was taken out of my account i...

  • Newbie
  • Can you tell me why?   Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done!  &...
  • Adam
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spotify account (I had my spotify account long before connecti...

  • Visitor
  • I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spoti...
  • Adam
  • Roadie
  • 291 Views
  • 6 replies
  • 0 likes
  • 291 Views
  • 6 replies
  • 0 likes

Account Disabled and No Reply. SOS !!

My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more than 1 month ago and is impossible to receive an answer from Spotify...

  • Casual Listener
  •   My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more th...
  • Adam
  • Roadie
  • 474 Views
  • 5 replies
  • 0 likes
  • 474 Views
  • 5 replies
  • 0 likes