Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172410 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172410 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11351 Views
  • 6 replies
  • 11 likes
  • Security
  • 11351 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515820 Views
  • 986 replies
  • 113 likes
  • Account
  • 515820 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125965 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125965 Views
  • 74 replies
  • 12 likes

Spotify on Xbox

I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been uploaded through iTunes, but seeing as there is not a...

  • Casual Listener
  • I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been up...
  • Taylor
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Lost Playlists, help!

My favorite playlist has been deleted by accident.. please helppppp! It's called "Droid Sans Serif"I'm devasted

  • Newbie
  • My favorite playlist has been deleted by accident.. please helppppp!  It's called "Droid Sans Serif" I'm devasted 😞
  • Taylor
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Deleted Playlist

I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker back? Thanks!

  • Newbie
  • I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker ba...
  • Taylor
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Not Connected to facebook but it is still showing my last username

Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it is still not working. Can someone help me?

  • Newbie
  • Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it i...
  • Taylor
  • Community Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Recover deleted playlist

All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013. Thanks Nicowiff

  • Newbie
  • All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013.   Thanks   Nicowiff
  • Taylor
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Is there a way to save my playlists?

I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?

  • Visitor
  • I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?
  • Taylor
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Appliance account?

Hi, So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. But.. Yesterday I installed a Sonos system at home, connected all...

  • Casual Listener
  • Hi,   So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. 🙂 ...
  • Joe
  • Community Legend
  • 478 Views
  • 6 replies
  • 0 likes
  • 478 Views
  • 6 replies
  • 0 likes

premium but not able to play offline playlist

hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, but now its not working. help?

  • Newbie
  • hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, b...
  • meahtenoha
  • Spotify
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Account not updated after payment

Hi My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as spotify free. Not sure what to do. Could it be because I use a...

  • Casual Listener
  • Hi   My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as ...
  • Liam
  • Community Legend
  • 859 Views
  • 9 replies
  • 0 likes
  • 859 Views
  • 9 replies
  • 0 likes

subscription

Hejsan! Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara över till mitt mastercard eller hur ska jag göra? Tacksam för...

  • Newbie
  • Hejsan!   Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara...
  • Liam
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Restoring a playlist.

I recently accidentally deleted a playlist called Erika. Is it possible to restore that?

  • Newbie
  • I recently accidentally deleted a playlist called Erika. Is it possible to restore that?
  • Robbie
  • Spotify Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • Windows
  • 627 Views
  • 1 replies
  • 0 likes

Solved!! Facebook account disconnected

Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to connect with my facebook account so I can't log in. Is ...

  • Newbie
  • Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to conn...
  • Robbie
  • Spotify Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Account Problem Paying for Nothing No Response on Support Ticket

I tried to sigh up for Premium months ago. Put in the card did all that...no upgrade, no credit card listed in my account. Well at least I am not getting charged. I filled a support ticket never heard back on solving this. But. you are charging my cr...

  • Visitor
  • I tried to sigh up for Premium months ago. Put in the card  did all that...no upgrade, no credit card listed in my account.  Well at least I am not getting charged. I filled a support ticke...
  • Robbie
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! country and travelling

Hi, by last two weeks I life in Stockholm but I'm from Poland. I'm going to back to Poland for 3 weeks and after one/two months come to Sweden for maybe one month. Yesterday I downloaded Spotify app and if I want subscribe it right now I must pay at ...

  • Casual Listener
  • Hi,   by last two weeks I life in Stockholm but I'm from Poland. I'm going to back to Poland for 3 weeks and after one/two months come to Sweden for maybe one month. Yesterday I downloaded S...
  • excu
  • Casual Listener
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

My premium is not working.

About a week ago i upgraded from spotify free to spotify premium, everything went fine although i didn't get the confirmation email sent, but when i log in at spotify.com it says that i have an premium account. The problem is that the premium doesn't...

  • Newbie
  • About a week ago i upgraded from spotify free to spotify premium, everything went fine although i didn't get the confirmation email sent, but when i log in at spotify.com it says that i have an premi...
  • Sam
  • Spotify
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! I'm going to Japan for a year...

With a Premium account, will I be able to "stream" from my mobile in Japan?

  • Casual Listener
  • With a Premium account, will I be able to "stream" from my mobile in Japan?
  • squarezebra
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Cancelled due to tax- Please fix so I can sign up again!

Hi, I don't mind paying $9.99 a month, but when you start charging tax on a SERVICE which you don't have a physical location in (Florida), then I cancel. Please take the tax off so I can sign up again. It may only be a small amount, but it's principl...

  • Casual Listener
  • Hi,   I don't mind paying $9.99 a month, but when you start charging tax on a SERVICE which you don't have a physical location in (Florida), then I cancel. Please take the tax off so I can s...
  • Sam
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Deleting Facebook Account

I am going to be deleting my Facebook profile, however my account was created with my facebook account with you guys. I want to know how I can disconnect it, so that I may delete my facebook account. Thank You Timothy Rogers

  • Visitor
  • I am going to be deleting my Facebook profile, however my account was created with my facebook account with you guys. I want to know how I can disconnect it, so that I may delete my facebook account....
  • Sam
  • Spotify
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify Premium Free Trial not working

I started the free trial for premium today and it's not working!! I put in all my details etc and got a reciept but when I log in on mobile, it appears that I don't have premium. I have logged in and out of both mobile and desktop and re-installed th...

  • Casual Listener
  • I started the free trial for premium today and it's not working!! I put in all my details etc and got a reciept but when I log in on mobile, it appears that I don't have premium. I have logged in and...
  • Frances_jowett
  • Casual Listener
  • 947 Views
  • 8 replies
  • 0 likes
  • 947 Views
  • 8 replies
  • 0 likes