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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
  • 654558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

  • 735119 Views
  • 18 replies
  • 29 likes

Subscription

Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What am I paying for?

Visitor

Hi there. I've just subscribed to spotify unlimited for £4.99 per month. I've put in my card details but when I go to play any track I get a pop up saying only premium users can play on demand. What ...

Peter__

Community Legend

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Re: Recupera tu listas eliminadas!

Hola Rocio!Perdona que desvirtue un poco el tema, no se a donde dirigirme ya.Haces unos meses ingresé mis datos de la tarjeta de crédito para hacerme una cuenta premium, después de ingresar todos los datos, al abrir el programa, de repente se cerró s...

Newbie

Hola Rocio! Perdona que desvirtue un poco el tema, no se a donde dirigirme ya. Haces unos meses ingresé mis datos de la tarjeta de crédito para hacerme una cuenta premium, después de ingresar todos...

lalogarcam

Newbie

1760 Views

10 replies

0 likes

  • 1760 Views
  • 10 replies
  • 0 likes

Solved!! I need to logout from all of my devices!

My friend is using my Spotify without my permission, we live far away from each other and he doesn't want to log out! HELP!

Casual Listener

My friend is using my Spotify without my permission, we live far away from each other and he doesn't want to log out! HELP! 

Joe

Community Legend

979 Views

5 replies

0 likes

  • 979 Views
  • 5 replies
  • 0 likes

Subscription

Hi, I need to cancel my subscription, but i was wondering whether my account will stay as premium until it next tries to take money from my account, or will it cancel my premium account straight away?

Newbie

Hi, I need to cancel my subscription, but i was wondering whether my account will stay as premium until it next tries to take money from my account, or will it cancel my premium account straight...

Peter__

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

I can't change my payment method now, help please

Hello, i can't change my payment method, since i accidentally change the location of my account, now i am stuck at the error page and i wanted to add my US credit card to my payment method and change my country back to US,now i am force to use the pr...

Newbie

Hello, i can't change my payment method, since i accidentally change the location of my account, now i am stuck at the error page and i wanted to add my US credit card to my payment method and change...

Taylor

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Auto Log In

I do not want Spotify to automatically log in when I start my computer. I have scoured the site looking for a way to stop this and can't find an answer. Any help would be greatly appreciated. Thanks

Newbie

I do not want Spotify to automatically log in when I start my computer. I have scoured the site looking for  a way to stop this and can't find an answer. Any help would be greatly appreciated. T...

Taylor

Community Legend

7114 Views

1 replies

1 likes

  • 7114 Views
  • 1 replies
  • 1 likes

Cant upgrade, still being charged

Hi. Have been Spotifycustomer for some time. Had to close my VISA card due to scam attempt, then tried to change my card details in spotify account. Did this several times since nothing happened with those commercials.Im still getting charged full pr...

Newbie

Hi.   Have been Spotifycustomer for some time. Had to close my VISA card due to scam attempt, then tried to change my card details in spotify account. Did this several times since nothing happ...

Peter__

Community Legend

253 Views

2 replies

0 likes

  • 253 Views
  • 2 replies
  • 0 likes

Have paid for Premium and payment has been done but am still registered as free trial

Four days ago I created a new Spotify Premium account. The payment has been done, I have checked wiht my bank. I still cannot download playlists to my telephone, and after a long research around the community pages, I learn I must check my "subscript...

Casual Listener

Four days ago I created a new Spotify Premium account. The payment has been done, I have checked wiht my bank. I still cannot download playlists to my telephone, and after a long research around the ...

Peter__

Community Legend

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

Apps

I pay for premium, yet to use the aps I have to log on with FB or twitter... how **bleep** is that. Eg. Trying to add some tracks to a 'Soundrop room' and it says I have to log in. Well hang on there, I log in when I click start up, why do I have to ...

Newbie

I pay for premium, yet to use the aps I have to log on with FB or twitter... how **bleep** is that.   Eg. Trying to add some tracks to a 'Soundrop room' and it says I have to log in. Well hang...

Peter__

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Gift cards in Poland

Hi! Does anyone know when gift cards will be sold in retail stores in Poland?

Casual Listener

Hi! Does anyone know when gift cards will be sold in retail stores in Poland? 

meahtenoha

Spotify

1282 Views

1 replies

0 likes

  • 1282 Views
  • 1 replies
  • 0 likes

Recover deleted playlist

Hi! So the other day i deleted one of my playlists called "get well soon, dearie" by misstake. Is there some way i can get it back?Read the other message about deleted playlists but couldnt reply and looked like someone "running spotify" had to help ...

Visitor

Hi!   So the other day i deleted one of my playlists called "get well soon, dearie" by misstake. Is there some way i can get it back? Read the other message about deleted playlists but couldn...

Peter__

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Payment refused

Hey, there.I just tried to buy Spotify Unlimited, and my payment got refused. I sent a message to the customer service and asked, and they told me I'll find all the info here in the forum. Nope.Here's the case.Spotify Unlimited costs in Sweden 49kr. ...

Casual Listener

Hey, there. I just tried to buy Spotify Unlimited, and my payment got refused. I sent a message to the customer service and asked, and they told me I'll find all the info here in the forum. Nope. H...

The_Taze

Casual Listener

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
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Playlist

I have been working on a playlist for over a year and when I tried to switch my Facebook account over to another spotify account my playlist got deleted I HATE SPOTIFY

Newbie

I have been working on a playlist for over a year and when I tried to switch my Facebook account over to another spotify account my playlist got deleted I HATE SPOTIFY

Peter__

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Deleted all my offline playlists?!?!

Thank you Spotify, not only have you completely WIPED my computer of my offline playlists and cache (yes, default cache AND my custom cache folder have been reset to 0MB) but you've also wiped my phone clean - and seeing as I have no access to a big ...

Regular

Thank you Spotify, not only have you completely WIPED my computer of my offline playlists and cache (yes, default cache AND my custom cache folder have been reset to 0MB) but you've also wiped my pho...

RedRiddell

Regular

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Solved!! Limiting bandwidth

Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily which results in me to turn it off again. I have a r...

Casual Listener

Hi, I cannot use Spotify at work because my machine quickly generates a lot of traffic that annoys our local IT department. Spotify itself is not forbidden nor blocked but it draws attention easily w...

user-removed

Not applicable

21671 Views

7 replies

0 likes

  • 21671 Views
  • 7 replies
  • 0 likes

Solved!! Ads in Unlimited (after years without ads)

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio.I followed the tips I found on this forum, such as log out and in again. I even fully uninstalled the applicati...

Casual Listener

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio. I followed the tips I found on this forum, such as log out...

JU92

Newbie

6488 Views

68 replies

0 likes

Unlimited
  • 6488 Views
  • 68 replies
  • 0 likes

Too many Spotify-deals

HelloHow do I cancel one of my accounts? I seem to pay 99 kroner each month for 4 or 5 accounts.I really don't need all of them...

Newbie

Hello How do I cancel one of my accounts?  I seem to pay 99 kroner each month for 4 or 5 accounts. I really don't need all of them... 🙂  

Sam

Spotify

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Cancel Subscription Request

Please tell me how to cancel my subscription??????  

Casual Listener

Please tell me how to cancel my subscription?????? 😞 

rkesk8

Newbie

2340 Views

11 replies

0 likes

  • 2340 Views
  • 11 replies
  • 0 likes

trouble with ipad and spotify

I subscribed the unlimited version after having unsubscribed the premium version. Now Spotify works on pc but no longer on Ipad. An icon suggest I'd subscribe again a premium version, but it doesn't sounds me right!, even because the app is already o...

Casual Listener

I subscribed the unlimited version after having unsubscribed the premium version. Now Spotify works on pc but no longer on Ipad.  An icon suggest I'd subscribe again  a premium version, but...

Peter__

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Deleted playlists

Hey, somoene stole my phone, and all my playlists got deleted, I was wondering if there is anyway to recover them, or i a spotify moderator could recover them, the account is martymeister98. Thx

Newbie

Hey, somoene stole my phone, and all my playlists got deleted, I was wondering if there is anyway to recover them, or i a spotify moderator could recover them, the account is martymeister98. Thx

Peter__

Community Legend

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes