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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398608 Views
  • 948 replies
  • 107 likes
  • Account
  • 398608 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171567 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171567 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

People are unable to search for my playlist! Help me please!

Hello! I have a problem that I really want to solve. I have a playlist that I want to make available for everyone to search for and subscribe. But the problem is when people search for it it will not appear... They playlist that it's all about is thi...

  • Roadie
  • Hello! I have a problem that I really want to solve. I have a playlist that I want to make available for everyone to search for and subscribe. But the problem is when people search for it it will...
  • Fineshark
  • Roadie
  • 690 Views
  • 20 replies
  • 0 likes
  • 690 Views
  • 20 replies
  • 0 likes

Solved!! Can't stream - Premium Required even though I have Premium????

I have Premium but suddenly the app tells me that i need Premium to be able to stream on my iPhone 4. I have restarted the app but I get the same message. Can somebody help me or give me a hint on what to do? Regards / Per

  • Casual Listener
  • I have Premium but suddenly the app tells me that i need Premium to be able to stream on my iPhone 4. I have restarted the app but I get the same message.   Can somebody help me or give me...
  • Ninah
  • Newbie
  • 1480 Views
  • 4 replies
  • 0 likes
  • 1480 Views
  • 4 replies
  • 0 likes

Signed up for 30day free premium trial..

I signed up for the free 30 day trial but ive looked on my recipts and it says ive been charged £9.99 for a months premium as well as 0.00 for 30 day trial does this mean i have 2 months? (1 of which i paid for by accident and the other of which bein...

  • Newbie
  • I signed up for the free 30 day trial but ive looked on my recipts and it says ive been charged £9.99 for a months premium as well as 0.00 for 30 day trial does this mean i have 2 months? (1 of which...
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Cannot Update Country. No German Bank Account.

Hi, I'm a military member living in Germany. Once i hit my 6 months of free unlimited use (with ads) I became frustrated as I have no choice in where I am stationed. I relented into just purchasing premium. Upon attempting to do so it continuously fa...

  • Newbie
  • Hi,   I'm a military member living in Germany.  Once i hit my 6 months of free unlimited use (with ads) I became frustrated as I have no choice in where I am stationed.  I relented...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

deleting my account

Hi, i would like to delete my account becouse i have one whit premium. i went over to that contact support and cant find anything about delete account, tried one and i get spammed by manage subscriptions or to change your subscription options.

  • Visitor
  • Hi, i would like to delete my account becouse i have one whit premium. i went over to that contact support and cant find anything about delete account, tried one and i get spammed by manage su...
  • Peter__
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

How to release an email account?

Hello I tried to create a Spotify account using my Hotmail as email and something went wrong, did not succeed. Then I did it with my Gmail account and it was OK. Now the Hotmail account is locked anyways in Spotify ("...already in use"). How can I re...

  • Newbie
  • Hello I tried to create a Spotify account using my Hotmail as email and something went wrong, did not succeed. Then I did it with my Gmail account and it was OK. Now the Hotmail account is locked any...
  • Peter__
  • Community Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • 1162 Views
  • 1 replies
  • 0 likes

Iphone issue

I downloaded Premium through my computer, but even after signing out on my iphone app and signing back in it won't let me listen to songs I search. How do I fix this??

  • Casual Listener
  • I downloaded Premium through my computer, but even after signing out on my iphone app and signing back in it won't let me listen to songs I search. How do I fix this??
  • Peter__
  • Community Legend
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Deactivating your account

If you purchase a premium account, discontinue and then reactivate at a later date, will your previous playlists and songs still be saved/available?

  • Newbie
  • If you purchase a premium account, discontinue and then reactivate at a later date, will your previous playlists and songs still be saved/available?
  • Marco
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Are premium accounts for a lifetime?

Hello, I want to buy a spotify premium but I don't if it for a month or lifetime. Can someone answer me? Thank you for your help.

  • Casual Listener
  • Hello,   I want to buy a spotify premium but I don't if it for a month or lifetime.   Can someone answer me?      Thank you for your help.
  • MattSuda
  • Spotify Star
  • 27130 Views
  • 3 replies
  • 2 likes
  • 27130 Views
  • 3 replies
  • 2 likes

He perdido mis listas¡¡¡¡¡

Buenas tardes, Por desconocimiento he desconectado mi spotify de la cuenta de facebook, y al volver a entrar me han desaparecido las listas que tenia creadas. ¿Me podeis ayudar a recuperarlas? Muchas gracias. nombre de usuario: 1163066892

  • Casual Listener
  • Buenas tardes,   Por desconocimiento he desconectado mi spotify de la cuenta de facebook, y al volver a entrar me han desaparecido las listas que tenia creadas. ¿Me podeis ayudar a recuper...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

please help my premium is not working.

I purchased spotify premium and everytime I got to my app it tells me my free trial has expired but when I press get premium it just takes me to my recipt. I have logged in/out, cleared my data/uninstalled then re-installed multiple times nothing is ...

  • Visitor
  • I purchased spotify premium and everytime I got to my app it tells me my free trial has expired but when I press get premium it just takes me to my recipt. I have logged in/out, cleared my data/unins...
  • user-removed
  • Not applicable
  • 222 Views
  • 4 replies
  • 0 likes
  • 222 Views
  • 4 replies
  • 0 likes

Solved!! only either PC or smartrphone not both

Hi When I try to listen in my smartphone then my PC is disconnected from spotify. I have a premium account since the first years. In the ads spotify says that I can use both. Should it be possible or not? Best regards Mats

  • Casual Listener
  • Hi When I try to listen in my smartphone then my PC is disconnected from spotify. I have a premium account since the first years.   In the ads spotify says that I can use both.   ...
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

My premium card doesnt work!!

Hi, on monday the 7th of january 2013 I bought a spotify premium card. when I came home and tried to redeem the card it didnt work, I got up this message "The Premium code you entered is invalid. Please check that you have typed it correctly." So I t...

  • Casual Listener
  • Hi, on monday the 7th of january 2013 I bought a spotify premium card. when I came home and tried to redeem the card it didnt work, I got up this message "The Premium code you entered is invalid. Ple...
  • Peter__
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Premium/unlimited ERROR

Im trying to buy Spotify Unlimited i have the correct card info and its not outdated the card is fully working and i have enough money for it, ive bought unlimited and premium before with the same card yet now i get an error tryin to buy it.

  • Newbie
  • Im trying to buy Spotify Unlimited i have the correct card info and its not outdated the card is fully working and i have enough money for it, ive bought unlimited and premium before with the same ca...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Someone's using my account!

Hi! I've posted in a few different places, but I suspect someone's using my account!! Actually, I know they are! Could I be disconnected from all devices please!!

  • Casual Listener
  • Hi! I've posted in a few different places, but I suspect someone's using my account!! Actually, I know they are! Could I be disconnected from all devices please!!
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Not possible to buy premium membership

Hey, I've been using Spotify Premium for months. Till now it was possible for me to buy gift cards in order to extend my account. i always used paypal for this.Out of the blue paypal wants me to enter my bank data again. Since my bank account is alre...

  • Casual Listener
  • Hey,   I've been using Spotify Premium for months. Till now it was possible for me to buy gift cards in order to extend my account. i always used paypal for this.Out of the blue paypal wan...
  • Peter__
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Sometimes logs into a Facebook account sometimes my actual account

Hi, I signed up to Spotify before you had to have a Facebook username so have a Spotify username and have not bound it to my Facebook account. However, my Facebook username is the same and sometimes it seems that when I log in on the Linux client it ...

  • Casual Listener
  • Hi,   I signed up to Spotify before you had to have a Facebook username so have a Spotify username and have not bound it to my Facebook account. However, my Facebook username is the same and...
  • rahayden
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Lost all my playlists??

Hi, I was just using spotify on my phone and I was suddenly logged out, but when I logged back in all my playlists and songs had gone and been replaced by the 2 playlists I made back when I first downloaded spotify on my old laptop. Since then I've b...

  • Newbie
  • Hi, I was just using spotify on my phone and I was suddenly logged out, but when I logged back in all my playlists and songs had gone and been replaced by the 2 playlists I made back when I first dow...
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

my subscription

Hi spotify! Dont know what happened, but i suddenly entered spotify on my phone and all my selected/synced playlists says 0 songs. none of them has anything of my stored lists! crisis! so i wonder what happened. i know i had premium, but when i logge...

  • Casual Listener
  • Hi spotify!   Dont know what happened, but i suddenly entered spotify on my phone and all my selected/synced playlists says 0 songs. none of them has anything of my stored lists! crisis! &...
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Cannot access my account. PLEASE HELP ME

Last night my dad asked me to sign in to my spotify account on our HP tablet. I didn't realize that he had already made an account so when I connected to facebook, his account was then connected to my facebook. When I logged in to spotify today none ...

  • Visitor
  • Last night my dad asked me to sign in to my spotify account on our HP tablet. I didn't realize that he had already made an account so when I connected to facebook, his account was then connected to m...
  • maximedelhaye
  • Casual Listener
  • 881 Views
  • 8 replies
  • 0 likes
  • 881 Views
  • 8 replies
  • 0 likes