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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14678 Views

7 replies

11 likes

Security
  • 14678 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552264 Views

991 replies

115 likes

Account
  • 552264 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130987 Views

74 replies

12 likes

Account
Login
Premium
  • 130987 Views
  • 74 replies
  • 12 likes

HELP! Playlists and starred songs are gone. Premium member

I have no idea what I clicked or what is going on but all of a sudden all my stuff is gone. I have logged back in and out and no luck:(.Jessica

Visitor

I have no idea what I clicked or what is going on but all of a sudden all my stuff is gone. I have logged back in and out and no luck:(. Jessica

meahtenoha

Spotify

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country in my account.

Hi, Im living in Poland and I got USA as my country in my account and would like to change it to Poland without giving you my card number. Its automaticly set USA as my country. Now i CANT listen any music becasue im getting error about changing my l...

Casual Listener

Hi,    Im living in Poland and I got USA as my country in my account and would like to change it to Poland without giving you my card number. Its automaticly set USA as my country. Now i ...

isaac20

Casual Listener

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Lost my Premium

Hey guys, I've seem to have lost my premium subscription.I've tried the steps on this forum, with removing facebook, trying to log in with my account etc.All no help. Now all my playlists are gone on my mobile devices and desktop. On my mobile device...

Visitor

Hey guys,   I've seem to have lost my premium subscription. I've tried the steps on this forum, with removing facebook, trying to log in with my account etc. All no help. Now all my playlist...

user-removed

Not applicable

341 Views

3 replies

0 likes

  • 341 Views
  • 3 replies
  • 0 likes

Payment faillure

Why doesn´t my payment work? There is money in my account, and the payment have been working fine for several months! What do I need to do for this automatic payment to work again???

Newbie

Why doesn´t my payment work? There is money in my account, and the payment have been working fine for several months! What do I need to do for this automatic payment to work again???

Peter__

Community Legend

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

I bought premium but didn't get it

Hey! I bought Premium 12/3 and it worked fine until yesterday 16/3 when suddenly i was using Spotify free. I have the receipt from 13/3 confirming my buy. /Marcus

Newbie

Hey!   I bought Premium 12/3 and it worked fine until yesterday 16/3 when suddenly i was using Spotify free. I have the receipt from 13/3 confirming my buy.   /Marcus

Peter__

Community Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Free first month in Poland?

First month should be free in Poland but my Debitcard has been charged! Why?

Newbie

First month should be free in Poland but my Debitcard has been charged! Why?

Peter__

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

My spotify account is now free instead of premium, and I have been charged

I have recently discovered that my previously premium account is now a free account... I have no idea why but I have paid a charge so its not that. I had some problems when my spotifuggle account was linked with a another making my library go away an...

Visitor

I have recently discovered that my previously premium account is now a free account... I have no idea why but I have paid a charge so its not that. I had some problems when my spotifuggle account was...

Peter__

Community Legend

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

Solved!! Account removal request

I request the removal of my Spotify-Account "FDMS4". I am very angry because there is no option called "remove account" - even Facebook has one. Also, letting me fill out a contact form to get the answer "Hello, no support staff will ever help you, t...

Newbie

I request the removal of my Spotify-Account "FDMS4".   I am very angry because there is no option called "remove account" - even Facebook has one. Also, letting me fill out a contact form to...

Peter__

Community Legend

1366 Views

11 replies

1 likes

  • 1366 Views
  • 11 replies
  • 1 likes

abrir

Hola,Tengo un Mac y hoy cada vez que abro la aplicacion de spotify se cierra inesperadamente.Lo he intentado de todas las formas posibles pero no hay manera. Nunca me habia pasado antes.Que tengo que hacer?Gracias

Newbie

Hola, Tengo un Mac y hoy cada vez que abro la aplicacion de spotify se cierra inesperadamente. Lo he intentado de todas las formas posibles pero no hay manera. Nunca me habia pasado antes. Que ten...

Peter__

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!! two users on my account ?

Spotify has beeen working perfectly for long time on my mac, iphone and ipad. Full satisfaction. When showing how Premium works to a friend who has the free option, some mistake was made and now when I log in, her name instead of mine appears on the ...

Casual Listener

Spotify has beeen working perfectly for long time on my mac, iphone and ipad.  Full satisfaction.   When showing how Premium works to a friend who has the free option, some mistake was ma...

riusjose

Casual Listener

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

you didn't answer my question

Why after paying for unltd can't I get my playlist on my IPAD??>? Do not send me more links...answer my question!I

Newbie

Why after paying for unltd can't I get my playlist on my IPAD??>? Do not send me more links...answer my question! I

Stupify

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! help-app on desktop not working

I have an account and whenever I go to try to open the desktop app, it tells me I have the wrong username and password, however its the same as my Facebook. When I go to the Spotify page of Facebook, and click on "Go to the app" the desktop app pops ...

Casual Listener

I have an account and whenever I go to try to open the desktop app, it tells me I have the wrong username and password, however its the same as my Facebook. When I go to the Spotify page of Facebook,...

ilsasuke

Casual Listener

475 Views

4 replies

0 likes

  • 475 Views
  • 4 replies
  • 0 likes

Re: Update to premium when already paying for premium

Now it's saying I'm spotify free, why has it stopped my subscription to premium??

Casual Listener

Now it's saying I'm spotify free, why has it stopped my subscription to premium??

MichaelJerzak

Composer

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Giftcard code unreadable

i Bought a gift card, but i scraped some letters/numbers from the card. Now i can't redeem the card. What to do?(Sorry for bad english not my first language)

Newbie

i Bought a gift card, but i scraped some letters/numbers from the card. Now i can't redeem the card. What to do? (Sorry for bad english not my first language)

Peter__

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Can't end subscription because forgotten password

So for my moms birthday I got her Spotify Premium. I was gonna let the subscription run for 3 months and that was in august. Now I've paid it since august since she forgot her login information and we haven't found a way to end it since she neither r...

Casual Listener

So for my moms birthday I got her Spotify Premium. I was gonna let the subscription run for 3 months and that was in august. Now I've paid it since august since she forgot her login information and w...

Peter__

Community Legend

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Stuck in the offline mode :(

Hi! I've been stuck in offline mode for many months. I found out it was my firewall, fixed that, but still in offline mode. I've reinstalled it. Logged on and off SEVERAL times. Still in offline mode. Checked on and off at the offline mode from the m...

Regular

Hi! I've been stuck in offline mode for many months. I found out it was my firewall, fixed that, but still in offline mode. I've reinstalled it. Logged on and off SEVERAL times. Still in offline mode...

Peter__

Community Legend

864 Views

9 replies

0 likes

  • 864 Views
  • 9 replies
  • 0 likes

Deleting my account

Hello, could you please delete my Account? I got no reply with the contact-form on your page. So could you please delete it? Thanks in advance, Johannes Wolf

Newbie

Hello,   could you please delete my Account? I got no reply with the contact-form on your page. So could you please delete it?   Thanks in advance, Johannes Wolf

Peter__

Community Legend

516 Views

5 replies

0 likes

  • 516 Views
  • 5 replies
  • 0 likes

recover two deleted list

so there was little accidents in my spotify so can you moderators recover two latest (deleted) lists to me?:)

Regular

so there was little accidents in my spotify so can you moderators recover two latest (deleted) lists to me?:)

Peter__

Community Legend

314 Views

5 replies

0 likes

  • 314 Views
  • 5 replies
  • 0 likes

I bought spotify and it's not letting me do **bleep**

Says I need to buy it, when I click to buy it it says I have it. And they have no contact phone number. So pissed right now.

Newbie

Says I need to buy it, when I click to buy it it says I have it. And they have no contact phone number. So pissed right now.

Peter__

Community Legend

230 Views

2 replies

0 likes

  • 230 Views
  • 2 replies
  • 0 likes