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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403812 Views
  • 958 replies
  • 107 likes
  • Account
  • 403812 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174159 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174159 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99753 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99753 Views
  • 68 replies
  • 10 likes

What does that abo status mean???

My abo status says: Du hast ein Abonnement für . Das Abonnement wird am 2013-01-10 automatisch auf Spotify Premium umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündigst. What does that mean??? I want to use Spotify f...

  • Casual Listener
  • My abo status says: Du hast ein Abonnement für . Das Abonnement wird am 2013-01-10 automatisch auf Spotify Premium umgestellt und dir werden 9,99 € in Rechnung gestellt, wenn du es nicht vorher kündi...
  • Marco
  • Community Legend
  • 840 Views
  • 3 replies
  • 0 likes
  • 840 Views
  • 3 replies
  • 0 likes

Quitter facebook et garder spotify !?

Je veux supprimer mon compte facebook sans supprimer mon compte spotify premium car je tiens à garder mes playlists...s'il y a une solution en ce sens, merci d'avance de me dire comment on fait...car je ne trouve pas !

  • Newbie
  • Je veux supprimer mon compte facebook sans supprimer mon compte spotify premium car je tiens à garder mes playlists...s'il y a une solution en ce sens, merci d'avance de me dire comment on fait...car...
  • Marco
  • Community Legend
  • 1652 Views
  • 1 replies
  • 0 likes
  • 1652 Views
  • 1 replies
  • 0 likes

Payment Failure

Hello,Since December of last year, I have been using and paying for Spotify Premium. However, as of this month, my subscription has been downgraded to free, and payment continues to fail. I have tried multiple browsers, PayPal and visa methods, resta...

  • Casual Listener
  • Hello, Since December of last year, I have been using and paying for Spotify Premium. However, as of this month, my subscription has been downgraded to free, and payment continues to fail. I have ...
  • The_Unofficial
  • Casual Listener
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
  • 0 likes

Account Merge Failed

I've read around with other people having problems where they can't merge the spotify account with facebook, but I couldn't find any solutions that seemed to work. I signed up for premium and it works on my computer, but I can't do anything with my p...

  • Newbie
  • I've read around with other people having problems where they can't merge the spotify account with facebook, but I couldn't find any solutions that seemed to work. I signed up for premium and it work...
  • meahtenoha
  • Spotify
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! My playlists are gone:(

If someone at Spotify can take a look at my account, it would be greatfully appreciated. I signed into my account on a friends computer and it whiped all my playlists and all of his too! Hes a premium user, and got his back the very next day. I fille...

  • Casual Listener
  • If someone at Spotify can take a look at my account, it would be greatfully appreciated. I signed into my account on a friends computer and it whiped all my playlists and all of his too! Hes a premiu...
  • DylanFishy
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

upgraded to premium days ago-

And it still says im.offline.Deleted and re installed a dozen times. Logged in and out, nothing works. My account says I have an active premium account.

  • Newbie
  • And it still says im.offline. Deleted and re installed a dozen times. Logged in and out, nothing works. My account says I have an active premium account.
  • meahtenoha
  • Spotify
  • 261 Views
  • 5 replies
  • 0 likes
  • 261 Views
  • 5 replies
  • 0 likes

Spotify in Austria - please also wirthout Facebook!!!

hello, i like spotify and i'm realy happy with it. but i had to create a fake facebook account to sign up. now - i hate facebook - i want to leave facebook. but there is no chance to use spotify in austria without facebook. why? in other countries th...

  • Casual Listener
  • hello, i like spotify and i'm realy happy with it. but i had to create a fake facebook account to sign up. now - i hate facebook - i want to leave facebook. but there is no chance to use spotif...
  • ottiauswien
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Spotify Update Deleted Music From Playlist

Spotify Update Deleted Music From Playlist Hi, I updated Spotify and when it restarted, some songs of mine got deleted. Why? and can I retieve them? Thanks in advance.

  • Casual Listener
  • Spotify Update Deleted Music From Playlist   Hi,   I updated Spotify and when it restarted, some songs of mine got deleted. Why? and can I retieve them?   Thanks in advan...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium not working

I purchased spotify premium and it still tells me that only premium users are allowed

  • Casual Listener
  • I purchased spotify premium and it still tells me that only premium users are allowed
  • Al_weezie
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Help! I need to recover a playlist

How do I recover a playlist on Spotify?

  • Regular
  • How do I recover a playlist on Spotify?
  • Marco
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

3 months in a spotify free land!

Im going to Afghanistan for three months, an I'm pretty sure there's no Spotify there! I wonder if my spotify premium will work over there! does anyone know if you can use spotify premium for three months in a row without loging in?

  • Newbie
  • Im going to Afghanistan for three months, an I'm pretty sure there's no Spotify there! I wonder if my spotify premium will work over there! does anyone know if you can use spotify premium for three m...
  • Marco
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! spotify in afghanistan

Hey, for Christmas i want to buy an spotify e-card for my brother (Premium Account). A problem might be, that he is on a mission in afghanistan for 3 months. Now the question ist, if he could use this service there or not. Within the offline-mode it ...

  • Casual Listener
  • Hey,    for Christmas i want to buy an spotify e-card for my brother (Premium Account). A problem might be, that he is on a mission in afghanistan for 3 months. Now the question ist, if...
  • m_otti
  • Casual Listener
  • 2709 Views
  • 3 replies
  • 0 likes
  • 2709 Views
  • 3 replies
  • 0 likes

Can no longer stream to one device and listen to offline tracks on another

Hi, I have a premium account and today I noticed that I can't listen (stream) on my ipad , iphone or windows PC, and have any other one of the other devices play a song which is offline. Has something changed recently? I have changed my password on m...

  • Casual Listener
  • Hi,   I have a premium account and today I noticed that I can't listen  (stream) on my ipad , iphone or windows PC, and have any other one of the other devices play a song which is offl...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Why is it not possible to purchase a one year premium subscription?

Hi, My last one year premium subscription expired. I had locked my Visa card so Spotify could not renew my subscription them self. That was according to my plan. Now I like to purchase a new one year subscription. That is not possible. Why?

  • Casual Listener
  • Hi, My last one year premium subscription expired. I had locked my Visa card so Spotify could not renew my subscription them self. That was according to my plan.    Now I like to purc...
  • David
  • Spotify Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Changed Credit info but spotify only lets me listen to radio.

I changed my credit info on my account And spotify is not letting me listen to the songs i choose its only giving me he option to start a radio

  • Newbie
  • I changed my credit info on my account   And spotify is not letting me listen to the songs i choose its only giving me he option to start a radio
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

NUS Discount on an Annual Subscription

Hi Everybody I have an NUS discount (50%) for my Spotify account. However, this is charged monthly. Is there any way I can just pay for the whole year in advance rather than monthly (I like to have everything paid rather than coming out on different ...

  • Casual Listener
  • Hi Everybody 🙂   I have an NUS discount (50%) for my Spotify account. However, this is charged monthly. Is there any way I can just pay for the whole year in advance rather than monthly (I ...
  • David
  • Spotify Legend
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Solved!! Gift Cards for current subscribers?

I want to purchase a gift card (6-month subscription) for a buddy of mine. He's currently a subscriber, but money is usually tight, so thought 6 months of free Spotify Premium would be a nice gift. Can current Premium subscribers redeem those gift ca...

  • Casual Listener
  • I want to purchase a gift card (6-month subscription) for a buddy of mine.  He's currently a subscriber, but money is usually tight, so thought 6 months of free Spotify Premium would be a nice g...
  • wcdude18
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

can't connect facebook

can't connect facebook to mac app or iphone app. i have a paid premium acct. please help.

  • Casual Listener
  • can't connect facebook to mac app or iphone app.     i have a paid premium acct.     please help. 
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

can't connect to facebook

on mac app or iphone app. i have a paid premium account. please help.

  • Casual Listener
  • on mac app or iphone app.     i have a paid premium account.     please help. 
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Want change my payment method, but it didn't work

Hi there, I want to change my payment method from SofortÜberweisung (Germany) to a different bank account or to my papal account, but it does not work. Can anybody help me?

  • Visitor
  • Hi there,   I want to change my payment method from SofortÜberweisung (Germany) to a different bank account or to my papal account, but it does not work. Can anybody help me?
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes