Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414901 Views
  • 965 replies
  • 108 likes
  • Account
  • 414901 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181588 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181588 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102155 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102155 Views
  • 68 replies
  • 10 likes

Premium Account

I have a premium account and now cant get spotify on my phone...I used to ! Can anyone help ? Have i done something wrong. Ideally I would love it if someone from Spotify can sort it out for me Many Thanks Peter Richardson

  • Newbie
  • I have a premium account and now cant get spotify on my phone...I used to ! Can anyone help ? Have i done something wrong. Ideally I would love it if someone from Spotify can sort it out for me &nb...
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Offline storage and purchases

Hi, I'm currently traveling through a rather poorly internet covered area and make great use of the offline playlist storage functionality. I've bumped into the 3000 max item limitation before but manage to keep my playlists organised enough not to s...

  • Casual Listener
  • Hi, I'm currently traveling through a rather poorly internet covered area and make great use of the offline playlist storage functionality. I've bumped into the 3000 max item limitation before bu...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Upgraded and no longer see my friends music in "Activity"

One of my favorite features on the right column was to be able to see the songs my friends are listening to, as I could add songs to my playlists from their ideas. It's no longer there after upgrading. It just shows the activity of the bands I follow...

  • Regular
  • One of my favorite features on the right column was to be able to see the songs my friends are listening to, as I could add songs to my playlists from their ideas. It's no longer there after upgradin...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Spotify stops when skipping through lots of tracks.

Hey,I have a small problem, and could not find any answer anywhere else on the forum. Sometimes I like to browse very fast through many tracks when discovering new music. For instance I will go through 100 tracks in one minute. This is a bit like sit...

  • Casual Listener
  • Hey, I have a small problem, and could not find any answer anywhere else on the forum. Sometimes I like to browse very fast through many tracks when discovering new music. For instance I will ...
  • gesualdo
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

My Account

I have two premium accts but am being charged for 3: User Name = john perlowski Last 4 #'s of Card = **** User Name = jperlowski Last 4#s of Card = **** The above two are correct; I am also being charged an additional $9.99/mth for an account that do...

  • Newbie
  • I have two premium accts but am being charged for 3:   User Name = john perlowski   Last 4 #'s of Card = ****   User Name = jperlowski Last 4#s of Card = ****   T...
  • meahtenoha
  • Spotify
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Account

I'vebeen off Facebook since 2010. I recently opened an account with Spotify. Thishas now somehow reactivated my Facebook account!! Why did this happen?? I didnot open my Spotify account using my old Facebook account details.

  • Casual Listener
  • I've been off Facebook since 2010. I recently opened an account with Spotify. This has now somehow reactivated my Facebook account!! Why did this happen?? I did not open my Spotify account using m...
  • meahtenoha
  • Spotify
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Convert Premium Account to Free

I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I would rather it happen ASAP. My case # is: 00444229

  • Regular
  • I recently cancelled my spotify premium free trial (before the end date) and I want it to go back to the free account immediately. It is currently scheduled to transition back on January 13th, but I ...
  • Peter__
  • Community Legend
  • 627 Views
  • 6 replies
  • 0 likes
  • 627 Views
  • 6 replies
  • 0 likes

Solved!! wanted prem but unlim

Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?

  • Newbie
  • Hi , by mistake got unlim instead of prem . Want to change to prem , however pay by redeeming a card in the future how do i GO ABOUT THIS ?
  • David
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Hello, i have a problem with e-cards

a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

  • Casual Listener
  •  a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet
  • MagHanafy
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

New release from [artist name]

I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?

  • Casual Listener
  • I just got spammed twice about a new release for an artist. Why are these emails opt-out and not opt-in?
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Gifting 6 months of spotify to someone on the student deal - £30 giftcard?

Hi, If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I go ahead and purchase it! Thanks!

  • Casual Listener
  • Hi,   If I give someone the £30 giftcard from Tesco or the like, would they be able to use that for their half-price Premium subscription with the student deal? I want to make sure before I ...
  • Peter__
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

unlimited - still comercials

hi, i bought unlimited today but i still have comercials all the time, how long before it starts working? MVH Stina

  • Newbie
  • hi, i bought unlimited today but i still have comercials all the time, how long before it starts working?   MVH Stina
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Premium messed up

Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help

  • Newbie
  • Hi there guys, I have tried claiming my spotify premium on my NUS discount card but am still getting charged £9.99 a month! Please help
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

My own music in spotify catalogue

I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue? I have some music I would like to submit to Spotify for free. Is that possible? Lewis NYC

  • Regular
  • I know that Spotify licenses music, but do they ever take music for free from people and list it in their catalogue?  I have some music I would like to submit to Spotify for free.  Is that ...
  • Peter__
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

ip address and country

hey my work includes alot of travel im confused by this ip address and country deal. im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premium package once i have signed up can i then move freely betwe...

  • Newbie
  • hey my work includes alot of travel im confused by this ip address and country deal.  im from australia if i manage to get an aussie ip address and pay with my aussie visa card for the premiu...
  • Peter__
  • Community Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Where to find date of initial signup?

To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information? Once the 6 months have expired, how do I know how many hours of the 10 allocated hours/month I have used? Thanks.

  • Casual Listener
  • To figure out when my 6 months trial period ends I need to know when I signed up for Spotify. Where can I find this information?   Once the 6 months have expired, how do I know how many hours ...
  • Peter__
  • Community Legend
  • 3742 Views
  • 7 replies
  • 0 likes
  • 3742 Views
  • 7 replies
  • 0 likes

Spotify ads on premium account.

I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone.Obviously this doesn't have any real impact on my service, its...

  • Newbie
  • I am curious why I still have ads for spotify up on my web player and desktop client for spotify premium (on mobile) while I currently have a premium account, and also use it on my iPhone. Obvious...
  • Peter__
  • Community Legend
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

The "Oops! Something went wrong"-issue again.

Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if they waited enough days - besides using the contact fo...

  • Newbie
  • Since yesterday I have been unable to redeem my 12-month gift card, just getting the "Ooops!"-message. I can see othes have had the same problem earlier, and it seems it just sorted itself out if the...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Possible to pay for a friend?

Hello spotify community, I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay with my paypal account for my friend? She doesn't have paypal n...

  • Casual Listener
  • Hello spotify community,   I wanted to give an unlimited account to a friend as a christmas gift. Since there are only premium gift cards available I was wondering if it is possible to pay w...
  • TonyClifton
  • Casual Listener
  • 1988 Views
  • 5 replies
  • 1 likes
  • 1988 Views
  • 5 replies
  • 1 likes