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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352390 Views
  • 901 replies
  • 105 likes
  • Account
  • 352390 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152314 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152314 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88340 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88340 Views
  • 68 replies
  • 10 likes

Solved!! Using Spotify app in Canada

I will be traveling to Canada for a short trip. I have a US Spotify premium account. Will I be able to play Spotify through my iPhone or iPod app when in Canada?

  • Regular
  • I will be traveling to Canada for a short trip. I have a US Spotify premium account.  Will I be able to play Spotify through my iPhone or iPod app when in Canada?
  • CrossHare
  • Regular
  • 7286 Views
  • 3 replies
  • 0 likes
  • 7286 Views
  • 3 replies
  • 0 likes

Prix des titres ????

J'ai loupé un truc ou votre politique tarifaire des titres en vente sur SPOTIFY est abusive ? Pour acheter l'album Eddy Mitchell il en coute 60 € chez vous alors que l'album est en vente pour 30 € sur Amazon http://www.amazon.fr/100-Plus-Belles-Chans...

  • Regular
  • J'ai loupé un truc ou votre politique tarifaire des titres en vente sur SPOTIFY est abusive ? Pour acheter l'album Eddy Mitchell il en coute 60 € chez vous alors que l'album est en vente pour 30 € ...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! I have a song that I want to upload to Spotify...

 Its a great van morrison song currently not on.. How do I do it?

  • Casual Listener
  •  Its a great van morrison song currently not on.. How do I do it?
  • matthewrolls
  • Casual Listener
  • 10553 Views
  • 7 replies
  • 0 likes
  • 10553 Views
  • 7 replies
  • 0 likes

Bought 15 song downloads and they arnt showing on my account? HELP

I was given a £10 spotify giftcard for my birthday. Ive made an account and typed in the giftcard info and i had £10 to either get 15 song downloads or 1 month membership and i choice 15 song downloads. Ive received an email saying receipt for 15 son...

  • Newbie
  • I was given a £10 spotify giftcard for my birthday. Ive made an account and typed in the giftcard info and i had £10 to either get 15 song downloads or 1 month membership and i choice 15 song downloa...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Solved!! Premium Account - Not working on PC

Hi, Just purchased a Premium Subscription and unfortunately does not appear to have been picked up buy the Application however the Spotify website says its Premium and my bank has confirmed the payment Now the previous trouble shooting I have attempt...

  • Regular
  • Hi,   Just purchased a Premium Subscription and unfortunately does not appear to have been picked up buy the Application however the Spotify website says its Premium and my bank has confirme...
  • user-removed
  • Not applicable
  • 1006 Views
  • 21 replies
  • 0 likes
  • 1006 Views
  • 21 replies
  • 0 likes

MY ACCOUNT WONT LOG IN

I have a new Spotify account, just got it today. My friend suggested it and I watched him used it. I liked how it looked so I bought a premium membership. I downloaded the program on my laptop as well as my Iphone. I can't log into my account on eith...

  • Casual Listener
  • I have a new Spotify account, just got it today.  My friend suggested it and I watched him used it.  I liked how it looked so I bought a premium membership.  I downloaded the program o...
  • michaelh
  • Newbie
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

spotify premium

I purchased spotify premium and when I try to listen on my android it still says I do not have premium. Please help me!

  • Newbie
  • I purchased spotify premium and when I try to listen on my android it still says I do not have premium. Please help me!
  • user-removed
  • Not applicable
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Bought premium, still not working, don't have facebook.

Hi, I bought Premium a few days ago, and it shows up as premium when i click on upgrade inside spotify. My mobile app doesnt work either, and other computers still show I am a free user. Could you please look at this and extend my services the same n...

  • Regular
  • Hi,    I bought Premium a few days ago, and it shows up as premium when i click on upgrade inside spotify. My mobile app doesnt work either, and other computers still show I am a free u...
  • David
  • Spotify Legend
  • 3214 Views
  • 18 replies
  • 0 likes
  • 3214 Views
  • 18 replies
  • 0 likes

Solved!! HELP: Updated credit card details, Premium account not reflected on mobile apps

I just updated my credit card details for monthly purchase of Spotify premium, and now none of my mobile or desktop apps reflect the Premium Subscription I'm paying for. Even the desktop app has me listed as a Basic user. How do I fix this?????

  • Casual Listener
  • I just updated my credit card details for monthly purchase of Spotify premium, and now none of my mobile or desktop apps reflect the Premium Subscription I'm paying for. Even the desktop app has me l...
  • David
  • Spotify Legend
  • 718 Views
  • 14 replies
  • 0 likes
  • 718 Views
  • 14 replies
  • 0 likes

Spotify Premium Free Trial Not Working

Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify.

  • Newbie
  • Hi, I just signed up for the free trial today and it still plays ads. I've tried logging in and out again, clearing the cache, and reinstalling Spotify. 
  • David
  • Spotify Legend
  • 2256 Views
  • 2 replies
  • 0 likes
  • 2256 Views
  • 2 replies
  • 0 likes

Can't use premium services

I purchased a premium subscription today and can't use it on phone or computer. I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!! help!!

  • Newbie
  • I purchased a premium subscription today and can't use it on phone or computer.   I have logged out and logged back in.......unintalled and reinstalled and still NOTHING!!!   help...
  • user-removed
  • Not applicable
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

mislabeled tracks - Singles Round-Up

All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoying! Holly Golightly – Single's Round-Up

  • Newbie
  • All the track titles are jumbled on Holly Golightly's album Singles Round-Up. For example, Card Table & No Hope Bar are swapped, Come The Day and Waiting Room are swapped... This is so annoyi...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

IOS and Mac spotify clients not recognizing premium subscription

Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.

  • Newbie
  • Arrgh, I paid for premium subscription and my Spotify clients wont recognize the upgrade. My account page clearly shows I have a premium account.
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

A very unique problem

Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through the account I have through facebook. However I only us...

  • Visitor
  • Hello. I am having a number of issues with my spotify account. 1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through t...
  • user-removed
  • Not applicable
  • 334 Views
  • 7 replies
  • 0 likes
  • 334 Views
  • 7 replies
  • 0 likes

Cant log in

I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try to log in again - same problem! Whats going on ?

  • Newbie
  • I just created a new account for spotify - using my Telia premium subscribtion. Created the account succesfully, I thought. But now it keeps saying wrong password. Reset my password succesfully, try ...
  • Peter__
  • Community Legend
  • 481 Views
  • 8 replies
  • 1 likes
  • 481 Views
  • 8 replies
  • 1 likes

This is silly. I'm paying 10 dollars a month and cannot get a solution within 24 hours.

I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?

  • Visitor
  • I've lost all my playlists, radio stations, and premium account and was recommended to a generic response page and still no help, no phone number to contact and the problem remains unsolved. WTF?
  • user-removed
  • Not applicable
  • 1029 Views
  • 8 replies
  • 0 likes
  • 1029 Views
  • 8 replies
  • 0 likes

Someone is using my spotify help!

Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?

  • Newbie
  • Someone is logged on my spotify and ive changed password but I don't know if they are logged out from it? How do I log ut others from my spotify?
  • user-removed
  • Not applicable
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Deactivate mail services but it activates itself again ?

Hello, I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But every morning I reveice a mail from spotify with '...has add a new ...

  • Newbie
  • Hello,   I can't speak english so... I try since a week to deactivate the mails from spotify. In the mail I click on 'deactivate'. My browser opens en it's deactivated (he says !). But...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium code on wrong account

Hello, A while ago I upgraded my account from normal, to premium with a special code from our internet provider. But, I have put this code on the wrong account... What can I do about this? Can I change this?

  • Newbie
  • Hello,   A while ago I upgraded my account from normal, to premium with a special code from our internet provider.   But, I have put this code on the wrong account...   Wha...
  • Peter__
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes