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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422553 Views
  • 965 replies
  • 108 likes
  • Account
  • 422553 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Premium account, commercials during free trial period?

Greetings, I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard during the free month, I'd just as soon pay and get this ball roll...

  • Newbie
  • Greetings,   I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard duri...
  • Peter__
  • Community Legend
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

free trial

when the 48 hour trial is up can you still listen to the songs in your play list or do you have to pay

  • Newbie
  • when the 48 hour trial is up can you still listen to the songs in your play list or do you have to pay
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Delete account

I want to delete my account. The "deleting an account" thread says to use the contact form. I did. It sent me an automated email directing me back to the community forums. When I type delete account in the subject it suggests I go back to the "how to...

  • Visitor
  • I want to delete my account. The "deleting an account" thread says to use the contact form. I did. It sent me an automated email directing me back to the community forums. When I type delete account ...
  • Peter__
  • Community Legend
  • 252 Views
  • 4 replies
  • 0 likes
  • 252 Views
  • 4 replies
  • 0 likes

Please Help. I'm paying for premium service and I can't stream music!

I'm paying $10/mo for premium service, but Spotify is not allowing me to stream music, only listen to the radio. Has this happened to anyone else? Please help! Thanks.

  • Newbie
  • I'm paying $10/mo for premium service, but Spotify is not allowing me to stream music, only listen to the radio. Has this happened to anyone else? Please help! Thanks.
  • Peter__
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

gifting spotify premium by e-mail

Hi. I purchased several gifts this morning but I was in a hurry and closed out after I got the message that the purchase had been processed and did not see any option about printing or sending an e-card. No one has received his/her card yet and I did...

  • Newbie
  • Hi.  I purchased several gifts this morning but I was in a hurry and closed out after I got the message that the purchase had been processed and did not see any option about printing or sending ...
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Couldn't enter my NUS discount?

I just renewed my premium account but was not offered the chance to input my NUS discount details, i clicked premium, entered my password to go to the next screen assuming there would be a chance to review as usual, then i had already payed with no c...

  • Newbie
  • I just renewed my premium account but was not offered the chance to input my NUS discount details, i clicked premium, entered my password to go to the next screen assuming there would be a chance to ...
  • Peter__
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

You’re only 90 seconds away from a world of music.

Trying to enter payment information to begin my 30 day trial, after I enter which payment methode, it takes me to a new page that says "You’re only 90 seconds away from a world of music.", then just hangs there. I've tried IE, Firefox & Chrome on 2 d...

  • Newbie
  • Trying to enter payment information to begin my 30 day trial, after I enter which payment methode, it takes me to a new page that says "You’re only 90 seconds away from a world of music.", then just ...
  • sonnnet
  • Music Fan
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

Starting Premium

So I received a message saying that my account was closed because I got a new card and shut down the old one. So I updated my payment method, even though I'm still on the free trial which ends 1-25-13, bought the premium package, and I still get ads ...

  • Newbie
  • So I received a message saying that my account was closed because I got a new card and shut down the old one. So I updated my payment method, even though I'm still on the free trial which ends 1-25-1...
  • Peter__
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Free trial- will I be charged at end?

I got a new phone and downloaded spotify onto it, and recieved the 48hour free trial. I then was told by someone that often the 'free trial' is followed by an assumption that you want to keep on going with the app, and so it will charge you without a...

  • Newbie
  • I got a new phone and downloaded spotify onto it, and recieved the 48hour free trial. I then was told by someone that often the 'free trial' is followed by an assumption that you want to keep on goin...
  • Peter__
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

no puedo iniciar sesion desde mi cuenta spotify

he olvidado mi contraseña, y la direccion de correo electronico con la que estoy registrada no es la que uso ya porque me robaron mi cuenta de mesenger, ahora uso esta carmenbujalance87@gmail.com, por lo tanto no puedo cambiar ni mi direccion de corr...

  • Newbie
  • he olvidado mi contraseña, y la direccion de correo electronico con la que estoy registrada  no es la que uso ya porque me robaron mi cuenta de mesenger, ahora uso esta carmenbujalance87@gmail.c...
  • 667 Views
  • 0 replies
  • 0 likes
  • 667 Views
  • 0 replies
  • 0 likes

Spotify thinks I like bad music

Well this is really getting annoying. Lets look at my favorite artists and starred list: Cradle of Filth Skyclad Amon Amath Corvus Corax Luca Turili Blind Guardian Show of Hands Megson Now lets look at what Spotify claims my top artists are and what ...

  • Newbie
  • Well this is really getting annoying.   Lets look at my favorite artists and starred list:   Cradle of Filth Skyclad Amon Amath Corvus Corax Luca Turili Blind Guardian S...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Solved!! Download music doesn't work

Hello. When I click on downloads music it say's "We're not currently not supporting new download purchases on spotifuggle" What does that mean's?? I am Premium member of course,so I can't understand why that pops up when I trying to download the musi...

  • Casual Listener
  • Hello.   When I click on downloads music it say's "We're not currently not supporting new download purchases on spotifuggle" What does that mean's?? I am Premium member of course,so I can't ...
  • Peter__
  • Community Legend
  • 1045 Views
  • 6 replies
  • 0 likes
  • 1045 Views
  • 6 replies
  • 0 likes

Please disconnect my wife's facebook account and user photo from my account

username halanstevens Furthermore, I bought my wife an annual subscription for christmas and couldn't create her account using the same email address as her facebook account. Very frustrating!

  • Casual Listener
  • username halanstevens   Furthermore, I bought my wife an annual subscription for christmas and couldn't create her account using the same email address as her facebook account. Very frustrat...
  • Peter__
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Won't allow me to stream.

I just started using spotify and signed up for the 30 day trial. When I tried streaming it said I'm not a premium user but the account is active. I'm on an iPhone 5. I wonder if streaming is not part of the trial or there is an issue with the account...

  • Regular
  • I just started using spotify and signed up for the 30 day trial. When I tried streaming it said I'm not a premium user but the account is active. I'm on an iPhone 5. I wonder if streaming is not part...
  • David
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Please bill me immediately

username: micheledossett I set up a spotify account for my wife with the username above. I purchased an annual premium subscription as a christmas gift. Please skip the 30 day trial and bill my card immediately.

  • Casual Listener
  • username: micheledossett   I set up a spotify account for my wife with the username above. I purchased an annual premium subscription as a christmas gift. Please skip the 30 day trial and bi...
  • David
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Gift Cards Questions

I have Spotify premium and I am midway through my month, and I have been bought two £10 Spotfiy gift crds and a £30 gift card. Do I have to cancell my subscription at a certain time, then credit my account with the cards? What is best way to do this ...

  • Music Fan
  • I have Spotify premium and I am midway through my month, and I have been bought two £10 Spotfiy gift crds and a £30 gift card. Do I have to cancell my subscription at a certain time, then credit my a...
  • garytonsley
  • Music Fan
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

I lost my Spotify account after I disconnected it from Facebook

I am in dire need of help.I cannot access my Spotify account, I created my account RiverFlush under this e-mail (I don't feel like writing my e-mail here)I always used RiverFlush as my login username, but after a while it was required that I logged i...

  • Casual Listener
  • I am in dire need of help. I cannot access my Spotify account, I created my account RiverFlush under this e-mail (I don't feel like writing my e-mail here) I always used RiverFlush as my login ...
  • RiverFlush
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Solved!! List of deleted tracks from Spoitfy to use a reference for purchase of cd´s

In light of the contiued deletion of songs from spotify I have suffered, I would like to know if there exist a list of deleted song. A list that users may use for reference to the songs that got deleted without prior knowlwdge, Or a simple notation: ...

  • Newbie
  • In light of the contiued deletion of songs from spotify I have suffered, I would like to know if there exist a list of deleted song. A list that users may use for reference to the songs that got de...
  • Peter__
  • Community Legend
  • 2876 Views
  • 1 replies
  • 0 likes
  • 2876 Views
  • 1 replies
  • 0 likes

Redireccionamiento

Se me ha redireccionado mi cuenta en otro perfil no pudiendo entrar a la que era original no consigo retornar alguna idea ??

  • Newbie
  • Se me ha redireccionado mi cuenta en otro perfil no pudiendo entrar a la que era original no consigo retornar alguna idea ??
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

CREDIT CARDS, GIFT CARDS, AFTER PURCHASEING CARDS FOR SPOTIFY TO PAY FOR MUSIC

I AM VERY PISSED AT YOUR COMPANY AFTER SPENDING WAY OVER THE LIMITOF 500.00 FOR MONEY CARDS , SO MY KIDS CAN SPEND THEM IN MUSIC FROM YOUR COMPANY, BUT WAS TOLD THAT YOUR COMPANY HAS DECLINED THE MONIES THAT SHOULD HAVE WENT INTO YOUR POCKETS , BUT N...

  • Casual Listener
  •   I AM VERY PISSED AT  YOUR COMPANY  AFTER SPENDING  WAY OVER THE LIMITOF 500.00  FOR  MONEY CARDS , SO MY KIDS CAN SPEND THEM IN MUSIC  FROM YOUR COMPANY, BUT WA...
  • David
  • Spotify Legend
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes