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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 171952 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 171952 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11336 Views
  • 6 replies
  • 11 likes
  • Security
  • 11336 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515681 Views
  • 986 replies
  • 113 likes
  • Account
  • 515681 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125947 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125947 Views
  • 74 replies
  • 12 likes

Solved!! What happens to synced playlists when a premium subscription is over?

So, I found that I have a 48-hour free trial of spotify premium because I have recently gotten spotify for my Blackberry, and I have synced a playlist for offline listening, and I am wondering what will happen to that playlist once my trial expires, ...

  • Newbie
  • So, I found that I have a 48-hour free trial of spotify premium because I have recently gotten spotify for my Blackberry, and I have synced a playlist for offline listening, and I am wondering what w...
  • Peter__
  • Community Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

please help i delted a playlist

this was my favorite playlist and i was trying to download it on my iphone nad i hit delete!!! please help me!

  • Casual Listener
  • this was my favorite playlist and i was trying to download it on my iphone nad i hit delete!!! please help me! 
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

deleted playlist

Help When I last updated Spotify on my iphone it mucked up my playlists and squished half of then together under one playlist. I thought (stupidly) I could sort them out by deleting the playlist they were all stored under and then log out and log in....

  • Newbie
  • Help When I last updated Spotify on my iphone it mucked up my playlists and squished half of then together under one playlist. I thought (stupidly) I could sort them out by deleting the playlist th...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Just paid twice for one month's Premium

Just bought Premium, and the page didn't load (No Data Received) so I refreshed and the payment was taken twice. Obviously I only want to pay once, any chance I can get one of the payments refunded?

  • Newbie
  • Just bought Premium, and the page didn't load (No Data Received) so I refreshed and the payment was taken twice.   Obviously I only want to pay once, any chance I can get one of the payments r...
  • Peter__
  • Community Legend
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

free for 3months with virgin

iv had spotify before free for 6 months when i first got virgin installed now my contract is up and iv resubscribed for another 12 months which gives me another 3 months free but utsnot showing up on my account .does this mean u get the free premium ...

  • Newbie
  • iv had spotify before free for 6 months when i first got virgin installed now my contract is up and iv resubscribed for another 12 months which gives me another 3 months free but utsnot showing up on...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

This must be illegal / cheating spotify

You know this: http://spotifypremiumcode.co.uk/?page_id=7 that is illegal - right? Stop them, if it is. by the way: how about price rebate if buying 6 months or more? Likely gives you more customers greetings

  • Casual Listener
  • You know this: http://spotifypremiumcode.co.uk/?page_id=7 that is illegal - right? Stop them, if it is. by the way: how about price rebate if buying 6 months or more? Likely gives you more cust...
  • Peter__
  • Community Legend
  • 1879 Views
  • 1 replies
  • 0 likes
  • 1879 Views
  • 1 replies
  • 0 likes

Two accounts

Hello, i have a problem regarding my Spotify account. It is connected to Facebook, but my E-Mail address is outdated. When I try to change it to my current one (andre at mcflash99 dot de), I get the message, that there is already an account registere...

  • Newbie
  • Hello,   i have a problem regarding my Spotify account. It is connected to Facebook, but my E-Mail address is outdated. When I try to change it to my current one (andre at mcflash99 dot de),...
  • Peter__
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Premium Gift Card says code has already been redeemed.

I received a Premium Gift for Christmas and when I went to upgrade my subscription, it says the code was redeemed. This was purchased by my parents for me, and this was the first time I tried to do this. How can I find out who redeemed and it switch ...

  • Newbie
  • I received a Premium Gift for Christmas and when I went to upgrade my subscription, it says the code was redeemed. This was purchased by my parents for me, and this was the first time I tried to do t...
  • Peter__
  • Community Legend
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Refund this poor-man please!!

Hello, I was hoping to attain a service member from Spotify to refund charges to my credit card that I did not realize were accumulating monthly. I don't remember the last time I used spotify but I believe it was over 9 months ago. I thought I had ca...

  • Newbie
  • Hello, I was hoping to attain a service member from Spotify to refund charges to my credit card that I did not realize were accumulating monthly.  I don't remember the last time I used spotify b...
  • Rorey
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Premium Subscription disappeared

Hi, in december I prepaid for 12 months of premium through spotify vouchers (2x3 months + 6x1 month), however today I log in and I see I am a spotify free user, all my premium credits have disappeared... wtf?

  • Casual Listener
  • Hi, in december I prepaid for 12 months of premium through spotify vouchers (2x3 months + 6x1 month), however today I log in and I see I am a spotify free user, all my premium credits have disappeare...
  • 187Media
  • Casual Listener
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Solved!! Lost playlists

Hi i've logged into my spotify account this morning to find all of my playlists are gone, however they are still listed on my iphone app! Please help

  • Casual Listener
  • Hi i've logged into my spotify account this morning to find all of my playlists are gone, however they are still listed on my iphone app! Please help
  • christopherbox7
  • Newbie
  • 619 Views
  • 7 replies
  • 0 likes
  • 619 Views
  • 7 replies
  • 0 likes

Solved!! Music Glitch

I don't know what is the best way to report this but this song: spotify:track:6kZXuGvxzxTqWyqZpaGMVa has a glitch at 1:00 Metric – The Wanderlust High quality streaming is not activated, but I have an Unlimited account. Thanks, Jean-Sébastien

  • Casual Listener
  • I don't know what is the best way to report this but this song: spotify:track:6kZXuGvxzxTqWyqZpaGMVa   has a glitch at 1:00   Metric – The Wanderlust   High quality strea...
  • jsgoupil
  • Casual Listener
  • 781 Views
  • 2 replies
  • 0 likes
  • 781 Views
  • 2 replies
  • 0 likes

I'm a preemium user and it's not working on mobile

I've had premium for months and always use it on my mobile. My cc expired so I updated it. I am trying to use premium on my mobile. I have logged out and logged back in. It says I am premium on my PC. It's been 24 hours. How do I solve this?

  • Newbie
  • I've had premium for months and always use it on my mobile.  My cc expired so I updated it.  I am trying to use premium on my mobile.  I have logged out and logged back in.  ...
  • Sam
  • Spotify
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Did a clean reinstall and still not getting Premium

I ordered premium on the 25th, and am still not getting it on my computer or my iphone. I did a clean reinstallation on my macbook. It did not help, and my account settings do not read Premium. Help! It means I am most certainly NOT getting my free m...

  • Casual Listener
  • I ordered premium on the 25th, and am still not getting it on my computer or my iphone.  I did a clean reinstallation on my macbook.  It did not help, and my account settings do not read Pr...
  • steviethek
  • Casual Listener
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

No longer premium spotify

Hi, My kid deleted my mobile Spotify app and when I downloaded it again I no longer have Spotfiy premium or acces to any playlists. I have checked and I have paid for it for this month. What should I do? Lina

  • Casual Listener
  • Hi,   My kid deleted my mobile Spotify app and when I downloaded it again I no longer have Spotfiy premium or acces to any playlists. I have checked and I have paid for it for this month. Wh...
  • Sam
  • Spotify
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Forcing Facebook reactivation infringes Australian Spam Act 2003

Hi There,I have been an Australian Spotify customer for many months - in fact since Spotify was brought to Australia. Love the service.My issue:I have, as a new years resolution, disconnected from Facebook, which has then made me unable to access my ...

  • Visitor
  • Hi There, I have been an Australian Spotify customer for many months - in fact since Spotify was brought to Australia. Love the service. My issue: I have, as a new years resolution, disconnect...
  • Sam
  • Spotify
  • 445 Views
  • 4 replies
  • 0 likes
  • 445 Views
  • 4 replies
  • 0 likes

Offline synced on more then 3 devices message?!

I have identical recurring problem. The link in the solution post seems to be removed now. My iPhone tells me I have synced my offline playlist to more than three devices. NOT TRUE. I access Spotify from my iPhone, work PC and home PC. Only iPhone ha...

  • Newbie
  •   I have identical recurring problem. The link in the solution post seems to be removed now. My iPhone tells me I have synced my offline playlist to more than three devices. NOT TRUE. I ...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

descargas

hola... ya no se pueden comprar canciones?... la tarifa premium conserva el mismo precio pero con menos prestaciones... es para siempre o es temporal la imposibilidad de comprar canciones?

  • Newbie
  • hola... ya no se pueden comprar canciones?... la tarifa premium conserva el mismo precio pero con menos prestaciones... es para siempre o es temporal la imposibilidad de comprar canciones?
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Solved!! Does spotify work in Czech Republic?

HiFirst of all I am sorry if I posted this in wrong section but I didnt know were i should do it. Like the topic says (Does Spotify work in Czech Republic?). I am from sweden and moved to Czech Republic because of my studies here, but when I got to C...

  • Casual Listener
  • Hi First of all I am sorry if I posted this in wrong section but I didnt know were i should do it.   Like the topic says (Does Spotify work in Czech Republic?).   I am from sweden ...
  • Peter__
  • Community Legend
  • 10125 Views
  • 16 replies
  • 0 likes
  • 10125 Views
  • 16 replies
  • 0 likes

How to switch off Spotify spamming my facebook friends

How can I avoid that spotify sends out emails to my friends when I update a playlist? This is an outrageous breach of privacy and I wonder why there has not yet been a class action lawsuit against them!

  • Casual Listener
  • How can I avoid that spotify sends out emails to my friends when I update a playlist? This is an outrageous breach of privacy and I wonder why there has not yet been a class action lawsuit against th...
  • Peter__
  • Community Legend
  • 1099 Views
  • 5 replies
  • 0 likes
  • 1099 Views
  • 5 replies
  • 0 likes