Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8978 Views
  • 1 replies
  • 9 likes
  • Security
  • 8978 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480918 Views
  • 979 replies
  • 111 likes
  • Account
  • 480918 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210633 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210633 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120730 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120730 Views
  • 72 replies
  • 12 likes

Premium account on phone, but not desktop?

I paid the 9.99 on Dec. 2 after downloading the monile app on my iphone 5. I downloaded the windows desktop version today and it will not accept that I should have a premium account already. Surely it's not 9.99 for the desktop AND 9.99 for the mobil...

  • Newbie
  • I paid the 9.99 on Dec. 2 after downloading the monile app on my iphone 5. I downloaded the windows desktop version today and it will not accept that I should have a premium account already. Surely i...
  • Peter__
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Two payements for a single month

Hi ! Having activated my premium account few days ago, I had a bad news reading my bank statement this morning : Two transfers have been made whereas I have only one account. I know some bugs occured with my Spotify software the day I activated the p...

  • Newbie
  • Hi !   Having activated my premium account few days ago, I had a bad news reading my bank statement this morning :   Two transfers have been made whereas I have only one account. ...
  • Peter__
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium to free

I have had premium for a long time. Suddenly it has changed to Free. How come? Didnt the payment get through? Will the Spotify payment try to connect with my bankaccount again, or do I need to change back to premium manually? Are there any risks the ...

  • Newbie
  • I have had premium for a long time. Suddenly it has changed to Free. How come? Didnt the payment get through? Will the Spotify payment try to connect with my bankaccount again, or do I need to change...
  • Peter__
  • Community Legend
  • 293 Views
  • 4 replies
  • 0 likes
  • 293 Views
  • 4 replies
  • 0 likes

Spotify Premium

I had Spotify Premium which has suddenly stopped working on my iPhone. I've checked that online status and its saying my account is a free one. I've logged in and out of spotify and restarted my iPhone etch but no joy. All my tracks are still there b...

  • Newbie
  • I had Spotify Premium which has suddenly stopped working on my iPhone. I've checked that online status and its saying my account is a free one. I've logged in and out of spotify and restarted my iPho...
  • Peter__
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Subscription After Payment

Hi!I signed up for the free 30-day trial, and went to cancel my subscription so I wouldn't get charged (very poor studentright now!) but unfortunately, the payment came out of my accout as I was cancelling. Is there any way I could get arefund as I h...

  • Newbie
  •   Hi! I signed up for the free 30-day trial, and went to cancel my subscription so I wouldn't get charged (very poor student right now!) but unfortunately, the payment came out of my accou...
  • themadmen
  • Music Fan
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Not working!

Sportily is not working! All grey out, and unable to access anything. I have debit card payment set up however it seems that no payment is being debited. Also I am sure that I had an account before I downloaded sportily on my iPhone, however I can ac...

  • Newbie
  • Sportily is not working! All grey out, and unable to access anything. I have debit card payment set up however it seems that no payment is being debited. Also I am sure that I had an account before I...
  • Oliv_31
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Unlinked Facebook - Lost all of my playlists

I went to unlink my Facebook from my Spotify account (but I was signing in with my Facebook credentials), and now all of my playlists are gone. I don't know how to fix this. I tried re-syncing Facebook with my Spotify, but I'm still coming up short-h...

  • Visitor
  • I went to unlink my Facebook from my Spotify account (but I was signing in with my Facebook credentials), and now all of my playlists are gone.   I don't know how to fix this. I tried re-syn...
  • user-removed
  • Not applicable
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Solved!! Bought a $10 gift card...try to use it and it says" this card has already been used"

bought the card from Target the "scatch off" part on the back of the card was 100% there. Target can't do anything for me so idk what to do?? how the hell do i get in contact with spotify? im PISSED.

  • Casual Listener
  • bought the card from Target the "scatch off" part on the back of the card was 100% there.   Target can't do anything for me so idk what to do?? how the hell do i get in contact with spotify?...
  • Peter__
  • Community Legend
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

Previously starred songs have disappeared...

Hi, I have read through countless posts and know it has happened to a fair few, but all my starred songs on my phone have disappeared! I have no idea what songs what were on there now, but is anyone able to see what they were and send me a list/playl...

  • Casual Listener
  • Hi,    I have read through countless posts and know it has happened to a fair few, but all my starred songs on my phone have disappeared! I have no idea what songs what were on there no...
  • David
  • Spotify Legend
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

remove spotify

Hey! I want to know how I remove my two emails and accounts from Spotify. I want to get out. Simple question.

  • Visitor
  • Hey! I want to know how I remove my two emails and accounts from Spotify. I want to get out. Simple question.  
  • David
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Unlinked Facebook - Lost everything

Ok, So I know this is an issue that has happened a lot of times. I've read the post HERE It's telling me to go to Preferences > Social Network but I don't have a "Social Network" area anymore. This is where it used to tell me that I was able to disco...

  • Visitor
  • Ok, So I know this is an issue that has happened a lot of times. I've read the post HERE It's telling me to go to Preferences > Social Network but I don't have a "Social Network" area anymore. ...
  • user-removed
  • Not applicable
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Gifting Spotify Premium

I want to give my friend Spotify Premium for 6 days.. but I don't want to print it out or give it to him as an email. I only want the code, so I can write it down in a card. So I bought the subscription, and sent the email to myself. It gave me a lin...

  • Casual Listener
  • I want to give my friend Spotify Premium for 6 days.. but I don't want to print it out or give it to him as an email. I only want the code, so I can write it down in a card. So I bought the subscript...
  • meahtenoha
  • Spotify
  • 419 Views
  • 5 replies
  • 0 likes
  • 419 Views
  • 5 replies
  • 0 likes

The Premium code you entered is invalid.

Bought a 10 € Spotify card on 5th December 2012 from R-kioskiToday tried to enter the PIN code from the backside of the card.The PIN was typed right. All Caps etc was taken into account. Several tries.The card is less than 12 months old. It is actual...

  • Casual Listener
  • Bought a 10 € Spotify card on 5th December 2012 from R-kioski Today tried to enter the PIN code from the backside of the card. The PIN was typed right. All Caps etc was taken into account. Seve...
  • meahtenoha
  • Spotify
  • 869 Views
  • 3 replies
  • 0 likes
  • 869 Views
  • 3 replies
  • 0 likes

No 30 Day Free Premium Trial for Lapsed Account Holders

I used to have an Unlimited account but let it lapse about 2 years ago. After being disappointed with the 5 song limit for free account holders and the inability to use Spotify on Android for Unlimited accounts I stopped using Spotify altogether. Due...

  • Newbie
  • I used to have an Unlimited account but let it lapse about 2 years ago.  After being disappointed with the 5 song limit for free account holders and the inability to use Spotify on Android for U...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

I would like to open a second Spotify account for my business which is an fb FAN PAGE

The problem is, because my business is a fan page (pH OREM Skincare) it is linked to my existing Spotify account. I would like a second Spotify account, so I can play Spotify at home while my business plays Spotify as well. How do I do this???? Thank...

  • Newbie
  • The problem is, because my business is a fan page (pH OREM Skincare) it is linked to my existing Spotify account. I would like a second Spotify account, so I can play Spotify at home while my busines...
  • meahtenoha
  • Spotify
  • 744 Views
  • 2 replies
  • 1 likes
  • 744 Views
  • 2 replies
  • 1 likes

Download Related Cost

Hi I'd like to listen to my playlist on my mobile and I'm thinking to download them but I wonder if I'm going to pay for it. Fyi, I live in the UK and I have a premium account. I'm going abroad for 10 days and I know I'm not going to have internet co...

  • Visitor
  • Hi    I'd like to listen to my playlist on my mobile and I'm thinking to download them but I wonder if I'm going to pay for it.  Fyi, I live in the UK and I have a premium accoun...
  • Jude
  • Spotify Legend
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

downloads

I bought 10 downloads in november, I only used 2 and I can't download anything else... I tried the right button on the title but it still doesn't work. I have always the same message (in french : il est impossible d'acheter des téléchargements sur sp...

  • Newbie
  • I bought 10 downloads in november, I only used 2 and I can't download anything else... I tried the right button on the title but it still doesn't work. I have always the same message (in french : il ...
  • Peter__
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

From Premium account to Free???

How come my Premium account has changed to a Free account? I didn't change any settings. Can I just upgrade again? Strange situation....!

  • Newbie
  • How come my Premium account has changed to a Free account? I didn't change any settings. Can I just upgrade again? Strange situation....!
  • Sam
  • Spotify
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Account debited 2 times a month

My account debited to 4.99 and 9.99€ on December, i don't undestand ! i have an premium access and not a unlimited ! Please help!

  • Casual Listener
  • My account debited to 4.99 and 9.99€ on December, i don't undestand !  i have an premium access and not a unlimited !    Please help! 
  • Arno17
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Solved!! £9.99 charge after canceling my subscription through a specific card

Hello, I have just been on the phone to my bank to find out what this charge for £9.99 was on my account, I have opened a case with you through a refund claim, however I had some problem with my mum using the free trial on my old iphone too, could yo...

  • Casual Listener
  • Hello, I have just been on the phone to my bank to find out what this charge for £9.99 was on my account, I have opened a case with you through a refund claim, however I had some problem with my mum ...
  • keiron1990
  • Casual Listener
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes