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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420717 Views
  • 965 replies
  • 108 likes
  • Account
  • 420717 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186128 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186128 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103342 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103342 Views
  • 69 replies
  • 10 likes

Just paid for unlimited monthly but no access to it on my iphone

Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists or my friend's playlists, it did not work. Since I...

  • Newbie
  • Hi there just today I paid for unlimited which clearly states that I can share playlists with friends and access them. However when I went into Spotify mobile on iphone and tried to play my playlists...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Furious due to 4 times overcharging on subscription!

I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support email addresses, and opened a support ticket. I got no ...

  • Newbie
  • I am on an NUS Extra discounted Spotify Premium £4.99 per month subscription. In the past two days, Spotify has billed my PayPal account for 2 lots of £9.99. I have emailed two different support emai...
  • Peter__
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Solved!! Netflix trial

I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has this problem.

  • Newbie
  • I signed up for the Netflix 60-day trial but my account only states I have a 30-day. Any help? I've sent an email to the Spotify team already, just waiting for a response. Seeing if anyone else has t...
  • user-removed
  • Not applicable
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

playlists

all my playlisits have been deleted. can you get them back to me? i got a message earlier saying to merge my account so i did it then all the playlists where deleted

  • Newbie
  • all my playlisits have been deleted. can you get them back to me? i got a message earlier saying to merge my account so i did it then all the playlists where deleted
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Canceled my subscription but still on Unlimited

Hey all Because I'm a honest perosn I thought I better report this. For some reason I still on Spotify Unlimted but my subscription was ment to end on the 2012-10-18 (Last month). Please cancel this as I rather not get charged for this. Thanks Liam

  • Roadie
  • Hey all    Because I'm a honest perosn I thought I better report this.   For some reason I still on Spotify Unlimted but my subscription was ment to end on the 2012-10-18 ...
  • MultipleGnat
  • Roadie
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Re: move offline storage

I cant get logged ninto my spotify account . says I am n offline mode didnt know I was how do I fix this I log n thru /facebook Ive tried everything not real comp literate .Ive changed my FB password as well help pls !!!! says errror 101

  • Newbie
  • I cant get logged ninto my spotify account . says I am n offline mode didnt know I was how do I fix this I log n thru /facebook Ive tried everything not real comp literate .Ive changed my FB password...
  • Peter__
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Transfer account settings

Hello, I would like to transfer all settings, preferences, playlists etc. from my old account: Joopi Uytebroeck accounts@skynet.be (facebook type of account) To my new account: Wim.Daelemans spotify@wimbox.be (spotify account) Could you please help m...

  • Regular
  • Hello, I would like to transfer all settings, preferences, playlists etc. from my old account: Joopi Uytebroeck accounts@skynet.be (facebook type of account) To my new account: Wim.Daelemans ...
  • meahtenoha
  • Spotify
  • 8173 Views
  • 17 replies
  • 0 likes
  • 8173 Views
  • 17 replies
  • 0 likes

API down? (10/31/2012)

Neither SpotMySongs nor Ivy is accepting my text files to convert to spotify plalists today - they are returning 503 "Service Unavailable" errors from teh Spotify metadata API. Is this a temporary situation? It would be nice if there were a way to ta...

  • Casual Listener
  • Neither SpotMySongs nor Ivy is accepting my text files to convert to spotify plalists today - they are returning 503 "Service Unavailable" errors from teh Spotify metadata API.  Is this a tempor...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Solved!! Moving my download to iTunes/iMovie?

Hi, I'm having trouble adding my downloaded song to iTunes. Even thought I try and add it through Spotify or through iTunes, the mp3 won't appear in iTunes. Is this a common problem?

  • Casual Listener
  • Hi,   I'm having trouble adding my downloaded song to iTunes. Even thought I try and add it through Spotify or through iTunes, the mp3 won't appear in iTunes. Is this a common problem?
  • horelli
  • Casual Listener
  • 12288 Views
  • 2 replies
  • 0 likes
  • 12288 Views
  • 2 replies
  • 0 likes

Wont let me upgrade to premium..

Tells me to log in to facebook for verification purposes (though I'm ALREADY logged in), after I enter my facebook password it takes me to my home screen, rather than a page telling me my payments went through...about to delete my account if I don't ...

  • Casual Listener
  • Tells me to log in to facebook for verification purposes (though I'm ALREADY logged in), after I enter my facebook password it takes me to my home screen, rather than a page telling me my payments we...
  • Peter__
  • Community Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

problem with mobile streaming - how long does it take to get an answer from customer support?

Hi, How long does it usually take to get an answer from Customer Support?;-) I have problem with mobile streaming (possible reason is that I connected my new account to the facebook while i created previously an account using facebook in different co...

  • Music Fan
  • Hi, How long does it usually take to get an answer from Customer Support?;-)    I have problem with mobile streaming (possible reason is that I connected my new account to the faceboo...
  • blaraka
  • Music Fan
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

unlimited account's international use

hello, i've been using spotify in the US for the past couple of days, and love it. i will be moving to india next week though. if i opt for an unlimited account, can i use spotify from india without any restrictions ?

  • Newbie
  • hello, i've been using spotify in the US for the past couple of days, and love it. i will be moving to india next week though. if i opt for an unlimited account, can i use spotify from india withou...
  • Peter__
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

lost playlists after reinstalling computer

Hi Spotify peeps, I lost my playlists after I had to reinstall my computer. Any way you can help me to get them back? S

  • Newbie
  • Hi Spotify peeps,   I lost my playlists after I had to reinstall my computer. Any way you can help me to get them back?   S
  • David
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

More offline files....

Since I have the new 64 GB Iphone 5 I would love to have more then 3300 offline files. Only 1/4 of my lists can be offline. What can you do?

  • Regular
  • Since I have the new 64 GB Iphone 5 I would love to have more then 3300 offline files. Only 1/4 of my lists can be offline. What can you do?
  • MrsPrinsen
  • Regular
  • 415 Views
  • 6 replies
  • 0 likes
  • 415 Views
  • 6 replies
  • 0 likes

I still get notifications regarding former playlist subscriptions + SPOTIFY, fix the top list!!

Q: Even though i deleted all my playlist subscriptions from other users, i still get notifications when they add new songs. Why? and... PLEASE SPOTIFY, FIX THE PERSONAL TOP LISTS... If I am forced into having a public top list on my profile, it might...

  • Casual Listener
  • ..... If I am forced into having a public top list on my profile, it might as well be correct! Artists i listen to a lot easily get bumped down on the list by artists i just quickly check out. A couple o...
  • Peter__
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Receiving Spotify e-mails on an adress I have never given to Spotify

I registered with Spotify before the partnership with Facebook. The other day I clicked the play button on a Spotify tune inside Facebook and suddenly I am receiving e-mails from Spotify that is adressed to my e-mail adress registered in my Facebook ...

  • Music Fan
  • I registered with Spotify before the partnership with Facebook.   The other day I clicked the play button on a Spotify tune inside Facebook and suddenly I am receiving e-mails from Spotify t...
  • Peter__
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

Idea for more offline files

What about the option to have albums for example on one file as an option. The offline files limit is 3300. If you can bundle albums as one file, this means you can have more albums offline. The option could be when you are creating the albums you ca...

  • Regular
  • What about the option to have albums for example on one file as an option. The offline files limit is 3300. If you can bundle albums as one file, this means you can have more albums offline. The opti...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Solved!! keine anmelden möglich,wg. fehlender internetverbindung

ich hoffe, dass mir jemand helfen kann! wenn ich mich neuerdings mit meinen zugangsdaten anmelden will, sagt mir das anmeldefenster, dass ich keine internetverbing habe oder eine firewall spotify blockiert. die firewall-konig hab ich schon überprüft ...

  • Regular
  • ich hoffe, dass mir jemand helfen kann! wenn ich mich neuerdings mit meinen zugangsdaten anmelden will, sagt mir das anmeldefenster, dass ich keine internetverbing habe oder eine firewall spotify blo...
  • guidogross
  • Regular
  • 618 Views
  • 8 replies
  • 0 likes
  • 618 Views
  • 8 replies
  • 0 likes